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Crisis Information Management Software

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1 Crisis Information Management Software
WebEOC® Crisis Information Management Software (CIMS) John O’Dell CTO 1

2 About ESi 1996 Technology Spin-out from Westinghouse Savannah River Company under program sponsored by US Dept of Energy. Products and Services are Public Safety and Emergency Management focused Based in Augusta, Georgia (USA) with Regional Offices throughout the U.S. International representation via select industry partners

3 ESi Products Crisis Information Management Software
Business Continuity Software Fusion Software Computer Aided Dispatch Software

4 ESi Services Professional Services Project Management
Product Implementation Emergency Onsite Support Services during actual incident Custom Software Development Training & Certification Programs Onsite Training ESi University located in Atlanta, GA eLearning Exercise Design, Delivery & Evaluation EOC Design Information Management Display Systems Systems Integration (e.g., notification systems, traffic cameras, GIS, etc.)

5 What is Crisis Information Management Software (CIMS)
Software found in emergency operation centers [that] supports the management of crisis information and the corresponding response by public safety agencies What should it do? Be Affordable Be User Friendly Be Easy to Maintain Be Easy to Tailor to local agency conditions & policies Comply with ICS / ESF Integrate with other Systems Integrate Public Health into Emergency Management Operate in variety of networks Wide range of features Help Desk Support 24/7 Source: U.S. Department of Justice / Office of Justice Programs and National Institute of Justice October 2002 CIMS Feature Comparison Report

6 How Does WebEOC Compare?
Requirement WebEOC Affordability Licensed Per Server, Unlimited Users Ease of Use Basic Training in 5 Minutes; High Retention Rate Maintenance Minimal IT/EM demands; Multiple Software Support Plans Highly Configurable Can be Configured by Local WebEOC Administrator ICS & ESF Includes IAP & Supports ESF; ICS/FEMA Form Suite Integration Web Services API or ESiWebFUSION Tie-in Public Health & Emergency Management Supports Situational Awareness and COP for all response elements - EM, Public Health, others - at all levels (Federal, State, Local, Private) Variety of Networks Any method that supports TCP/IP traffic via HTTP/HTTPS. Hosted, Hybrid, Local; Classified or Unclassified Features Wide range of features to meet the needs of diverse customer base…now and in the future. Help Desk 24/7 Support for Emergencies, Special Events & Exercises. We want to know when Customers are activated!

7 Why Other Incident Management Systems Fail
Difficult to Use Require extensive and frequent training Lack Configurability Software either can’t be customized, or if it can, requires customization by Vendor. Inadequate Vendor Support Initial / Recurring Cost Per seat & other third party licensing fees Solution Not Scalable

8 WebEOC Industry Leading CIMS
“Besides availability, technologies must operate with existing standards. For example, in Central America and most of the United States, WebEOC is the disaster management software of choice.” Wells explain[ed] that “any solution developed for use in these regions must be able to interoperate with this software.” . Source: Dr. Linton Wells, former Assistant Secretary of Defense for Command, Control, Communications, Computers and Intelligence and DoD CIO in the January 2009 edition of Signal Online

9 Typical WebEOC Architecture
Three Tier Architecture SQL Server Database IIS Web Server IE, Safari, Firefox WebEOC Application Microsoft .NET SOA Aware (Web Services) XML Technology Business Logic Microsoft C# .Net 2.0 ASP.Net

10 Our ESi Customers Federal State Local Corporate International
/ Clients Federal DOA, DOD, DOE, DHHS, DHS, DOI, VA, EPA, NASA, NRC, Senate, GAO State 34 States with more than 50 state-level agencies, DC & USVI Local 50% of Tier I; 57% of Tier II UASI Regions Over 400 “Licensees”, Tens of Thousands of Users (cities, counties, fire depts, police depts, water authorities, hospitals, airports) Corporate Banking, Education, Finance, Defense, Energy, Entertainment, Healthcare, Insurance, Manufacturing, Telecommunications, Transportation, International Australia, Canada, UK, New Zealand, Central America, Iraq, etc.

11 WebEOC “First to Market”
First Web-enabled CIMS First Site License First COTS product focused on “Users” with ease of use primary goal Recognized by IAEM for making Virtual EOC’s a reality.

12 WebEOC Products Core Plug-ins Interfaces WebEOC Professional
WebEOC Air WebEOC ST ESiWebFUSION Plug-ins WebEOC Mapper Professional WebEOC Resource Manager WebEOC Team Manager WebEOC for Hospitals Interfaces EM Resource EM Track MIR3

13 WebEOC Features Real Time Situational Awareness & COP
Status Boards Internal Messaging Plug-in Chat (Informal Communication) Track Multiple Incidents and Events Manage Actual and Exercise Events Simultaneously Self Registration Reporting Simulation

14 WebEOC Features (Cont’d)
Control Panel Intuitive User Interface Tailored to User Needs Access / Read / Write to Status Boards Access Tools Chat, Checklists, Contacts, Messages Access Plug-ins File Library, MapTac Access Links / URLs

15 WebEOC Features (Cont’d)
Unlimited Status Boards Significant Events Road Closures Shelters Infrastructure Position Logs Media / Press Release SITREPS Mission / Task Board Wizard Create Your Own!

16 Information Management the Old Fashion Way

17 Information Management The WebEOC Way

18 What’s the Difference?

19 Information Management

20 WebEOC Features (Cont’d)
MapTac Non-GIS Briefing Tool Publish Maps Photos Dispersion Models Evacuation Routes

21 WebEOC Features (Cont’d)
Simulator Import / Build / Edit Simulations Use for Training, Drills, & Exercises Play Back Archived Events Aids in After Action & Post Event Analysis Replay for Initial or Recurring Training Use in Parallel with Real World Activities

22 WebEOC Features (Cont’d)
Checklists Input Position Checklists Main / Sub-Steps Steps Easily Ordered / Reordered Mark as Complete, Open, Previously Accomplished or Not Applicable Add / Display / Hide Remarks Employ E-Times

23 WebEOC Mapper Professional
View live, dynamic, multi-user WebEOC board data on map Display data from multiple Status Boards Combine WebEOC data with other GIS data or services Build Status Boards with geocoding capability GeoRSS feeds

24 Control Panels can be tailored to individual users
WebEOC Ease of Use Control Panels can be tailored to individual users

25 WebEOC Security Application Security Federal Government
ESi Programmers Receive Training in Secure Code Development ESi Contracts with Aspect Security Code Level Reviews Penetration Testing Passwords Hashed (SHA512) & Stored in Database Federal Government DHS FEMA – DITSCAP Classified System FEMA & TSA – NIST Unclassified Systems US Army Certificate of Networthiness, October 2009

26 WebEOC Support Support Portal
User Forum to Exchange Ideas Knowledgebase Download Updates Share Boards Feature Requests Support Portal 24/7 Emergency Support 8x5 Routine Support Check WO Status

27 WebEOC in Action WebEOC was used to manage these events:
9/ City of Atlanta 2001 American Flt 587 2004 SELENDANG AYU 2004 & 2008 DNC 2005 London Bombing 2005 & 2009 Inauguration 2007 San Diego Wildfires 2008 – Hurricanes Gustav, Hanna, Ike 2009 H1N1 Pandemic

28 WebEOC Local Deployment – Onslow County, NC
All County/Municipal Departments Local DOD/USCG Facilities All FDs, VFDs, EMS, and Police Stations/ NCSHP Hospital/ Healthcare Facilities Onslow County Schools NGOs / ARC/ SA / CitCorps Print and Broadcast Media Local Businesses and Citizenry

29 WebEOC Regional Deployments
Other Regional Implementations Baltimore Metro Council Mid-America Regional Council (Kansas City area) Southern California Capital Area Council of Governments -CAPCOG (Texas) Northeast Florida South Florida Federal Partners Virginia DEM & Maryland EMA NCR Region City of Alexandria Arlington County District of Columbia Fairfax County Loudoun County Montgomery County Prince George County Prince William County AND all inclusive municipalities National Capital Region

30 WebEOC Nationwide Deployment – Transportation Security Administration
Mandated as Agency’s IMS Used for Situational Awareness and to build a Common Operational Picture Office of Law Enforcement / Federal Air Marshal Service ConOps Used by Transportation Security Operations Center (TSOC) Watch Floor and the 450 airports TSA monitors Used to brief TSA and DHS Leadership Certification and Accreditation completed and ATO granted April 30, 2006 SOURCE: Privacy Impact Assessment for the TSA Operations Center Incident Management System, July 7, 2008

31 WebEOC in Nuclear Industry
Utilities use WebEOC for Crisis Management & Reporting Counties within EPZ Affected State(s) US Nuclear Regulatory Commission FEMA Used by NRC & DOE HQs and DOE Tier 1 sites and National Labs Bryon, IL (Exelon Nuclear) Source: IEMA Notice Exelon employs WebEOC at all facilities for reporting and event monitoring. At its Illinios facilities, WebEOC serves as Nuclear Accident Reporting System (NARS) and is used to share information with US NRC, Illinois EMA, and other offsite agencies.

32 Other EM-Related Products
ESiWebFUSION™ Central Communications Hub Allows WebEOC Servers to communicate with other WebEOC Servers Store and Forward Enhancement over Dual Commit WebEOC Systems make outbound connections only (firewalls remain in place) Adapters or Interface to 3rd Party Systems ContinuityPlanner™ COOP/COG Planning Tool Based on SunGard LDRPS Templates to Build Response, Recovery, Crisis Management, COOP Plans Contains Plan Navigators™ Based on Federal Continuity Directive 1 (FCD1)

33 CIMS Components Common elements of a CIMS
Event reporting (Significant Events, Section Logs, etc.) Request for Assistance/Mission Tasking Situation Reports Categorical (Shelter Management, Road/Bridges, Press Releases People Management Resource Management Notification Management Situational Awareness

34 Information Management the WebEOC Way
Information is not erased and updated, new records are created Viewable from anywhere with proper network connectivity and permissions Able to see what information was available at the time decisions were made All the information pertaining to the event is in one location Create your own status boards, just like before Seamlessly move information from one status board to another

35 Benefits of a Crisis Information Management System
Increases efficiency in collaboration Enables faster response to a disaster or crisis Enables better decisions based on bringing in knowledge from the edges Decreases disaster costs in lives and material Improves daily operations Provides flexible, user-configurable solutions Provides a Common Operating Picture (COP)

36 Benefits of a Web-based Crisis Information Management System
Users only require a device capable of running a web browser Does not require client software installation and maintenance “Real-Time” emergency information available to anyone on the network (Intranet or Internet) Same client software for other web hosted resources (maps/GIS, plans/procedures, photos, weather, etc.) Scalability Lower cost Uses the “Internet” concept for what it was designed for. Many points of presence and alternate routing (“Fault Tolerance”). For Users - Hardware and operating system independent (Windows, Unix, MacOS, etc.)

37 Regional WebEOC Implementations
National Capital Region (NCR) Mid-America Regional Council (MARC) Kansas City Southern California Region (City of Los Angeles and surrounding counties) State of South Carolina Florida - Northeast Region (Jacksonville area) Florida - Southeast Region (Miami, Fort Lauderdale, Broward County, etc.) Capital Area Council of Government (CAPCOG) Austin TX City of Baltimore and Surrounding Jurisdictions North Carolina

38 Regional Capabilities
Regional Instance of WebEOC Regional Boards Regional Information Dual Commit Push Information to others Controlled Release of Information Resource Manager Centralized Resource Database User Defined Process for Requesting and Fulfilling Resources Remote Access

39 New Regional Capabilities
Regionally Enable WebEOC. ESiWebFusion Publish/Subscribe Methodology API for Other Applications Regional Boards/Regional Incidents Regional Implementation of Resource Manager Regional use of Chat and Messages

40 Case Study: U.S. National Capital Region

41 Case Study: U.S. National Capital Region
DC EMA had purchased a CIMS application that was based on a closed architecture System was complex and emergency response personnel could never use it effectively Maryland State Emergency Management had purchased WebEOC and offered logins to all major National Capital Region agencies for use during the 2001Presidential Inauguration DC EMA could see not only what was going on in their EOC but all the Significant Events from the entire region DC EMA replaced existing CIMS with WebEOC

42 Case Study: U.S. National Capital Region
Grant funding was made available by U.S. Department of Homeland Security for purchasing crisis information management systems Cities/Counties within NOVA purchased WebEOC under the grant initiative.(Arlington, Alexandria, Fairfax County, Loudoun County, Manassas, etc.) A working group was established to define “how” all the agencies would communicate at the “regional” level Fairfax County was selected to act as the communications hub for the entire NCR with selected mirrors at other sites

43 Case Study: U.S. National Capital Region NCR Regional WebEOC (Dual-Commit)
City of Arlington, VA EMA Maryland Cities/Counties City of Alexandria, VA EMA Maryland State EMA Fairfax County, VA EMA Washington DC EMA NCR Regional Server Loudoun County, VA EMA Virginia State EMA Other NCR agencies Virginia Cities/Counties

44 ESiWebFusion (New Collaboration Tool)
WebEOC ESiWebFUSION WebEOC 3rd Party Systems Disconnected Users

45 Subscription Boards County WebEOC State WebEOC

46 Regional Communication

47 Case Study: NASA’s Kennedy Space Center Process “Before” WebEOC
Prior hurricane readiness process was achieved via many agencies calling, faxing, and ing their level of preparedness into a central EOC Phones were ringing constantly, faxes were backing up, and was overwhelming In order to assess the overall level of preparedness they had to assemble all the information and prepare a report for the NASA site director, this was taking many hours to pull together all the phone calls, faxes, and messages

48 Case Study: NASA’s Kennedy Space Center Process “After” WebEOC
All information on hurricane readiness status was entered into a form in WebEOC from hundreds of users directly from their desk The EOC was calm, phones were not constantly ringing, faxes were not coming in, and someone did not have to assemble hundreds of messages NASA Site Director could see in “real-time” a WebEOC status board with bar charts being driven by all the data being entered directly so he could easily see if they were at (100%, 90%,…10%, etc.) through their hurricane preparedness HURCON 1 HURCON 2 HURCON 3

49 Case Study: NASA’s Kennedy Space Center
Prior system failed to provide effective “real-time” reporting for the site and was hard to use WebEOC was first emergency management system to link Cape Canaveral (Air Force) and KSC (NASA) EOCs First used for hurricane response. Information flow, display, and recovery operations improved dramatically Both Air Force and NASA directors commend staff, facilities, and “systems” NASA’s Jet Propulsion Laboratory, Dryden Flight Research Center and Ames implement WebEOC.

50 ESi Contact Information ESi 823 Broad Street Augusta, GA 30901 (706) The Demonstration

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