Presentation on theme: "Crisis Information Management Software"— Presentation transcript:
1 Crisis Information Management Software WebEOC®Crisis Information Management Software(CIMS)John O’Dell CTO1
2 About ESi1996 Technology Spin-out from Westinghouse Savannah River Company under program sponsored by US Dept of Energy.Products and Services are Public Safety and Emergency Management focusedBased in Augusta, Georgia (USA) with Regional Offices throughout the U.S.International representation via select industry partners
3 ESi Products Crisis Information Management Software Business Continuity SoftwareFusion SoftwareComputer Aided Dispatch Software
4 ESi Services Professional Services Project Management Product ImplementationEmergency Onsite Support Services during actual incidentCustom Software DevelopmentTraining & Certification ProgramsOnsite TrainingESi University located in Atlanta, GAeLearningExercise Design, Delivery & EvaluationEOC DesignInformation Management Display SystemsSystems Integration (e.g., notification systems, traffic cameras, GIS, etc.)
5 What is Crisis Information Management Software (CIMS) Software found in emergency operation centers [that] supports the management of crisis information and the corresponding response by public safety agenciesWhat should it do?Be AffordableBe User FriendlyBe Easy to MaintainBe Easy to Tailor to local agency conditions & policiesComply with ICS / ESFIntegrate with other SystemsIntegrate Public Health into Emergency ManagementOperate in variety of networksWide range of featuresHelp Desk Support 24/7Source: U.S. Department of Justice / Office of Justice Programs and National Institute of Justice October 2002 CIMS Feature Comparison Report
6 How Does WebEOC Compare? RequirementWebEOCAffordabilityLicensed Per Server, Unlimited UsersEase of UseBasic Training in 5 Minutes; High Retention RateMaintenanceMinimal IT/EM demands; Multiple Software Support PlansHighly ConfigurableCan be Configured by Local WebEOC AdministratorICS & ESFIncludes IAP & Supports ESF; ICS/FEMA Form SuiteIntegrationWeb Services API or ESiWebFUSIONTie-in Public Health & Emergency ManagementSupports Situational Awareness and COP for all response elements - EM, Public Health, others - at all levels (Federal, State, Local, Private)Variety of NetworksAny method that supports TCP/IP traffic via HTTP/HTTPS. Hosted, Hybrid, Local; Classified or UnclassifiedFeaturesWide range of features to meet the needs of diverse customer base…now and in the future.Help Desk24/7 Support for Emergencies, Special Events & Exercises. We want to know when Customers are activated!
7 Why Other Incident Management Systems Fail Difficult to UseRequire extensive and frequent trainingLack ConfigurabilitySoftware either can’t be customized, or if it can, requires customization by Vendor.Inadequate Vendor SupportInitial / Recurring CostPer seat & other third party licensing feesSolution Not Scalable
8 WebEOC Industry Leading CIMS “Besides availability, technologies must operate with existing standards. For example, in Central America and most of the United States, WebEOC is the disaster management software of choice.” Wells explain[ed] that “any solution developed for use in these regions must be able to interoperate with this software.”.Source: Dr. Linton Wells, former Assistant Secretary of Defense for Command, Control, Communications, Computers and Intelligence and DoD CIO in the January 2009 edition of Signal Online
9 Typical WebEOC Architecture Three Tier ArchitectureSQL Server DatabaseIIS Web ServerIE, Safari, FirefoxWebEOC ApplicationMicrosoft .NETSOA Aware (Web Services)XML TechnologyBusiness LogicMicrosoft C#.Net 2.0ASP.Net
10 Our ESi Customers Federal State Local Corporate International / ClientsFederalDOA, DOD, DOE, DHHS, DHS, DOI, VA, EPA, NASA, NRC, Senate, GAOState34 States with more than 50 state-level agencies, DC & USVILocal50% of Tier I; 57% of Tier II UASI RegionsOver 400 “Licensees”, Tens of Thousands of Users(cities, counties, fire depts, police depts, water authorities, hospitals, airports)CorporateBanking, Education, Finance, Defense, Energy, Entertainment, Healthcare, Insurance, Manufacturing, Telecommunications, Transportation,InternationalAustralia, Canada, UK, New Zealand, Central America, Iraq, etc.
11 WebEOC “First to Market” First Web-enabled CIMSFirst Site LicenseFirst COTS product focused on “Users” with ease of use primary goalRecognized by IAEM for making Virtual EOC’s a reality.
12 WebEOC Products Core Plug-ins Interfaces WebEOC Professional WebEOC AirWebEOC STESiWebFUSIONPlug-insWebEOC Mapper ProfessionalWebEOC Resource ManagerWebEOC Team ManagerWebEOC for HospitalsInterfacesEM ResourceEM TrackMIR3
13 WebEOC Features Real Time Situational Awareness & COP Status BoardsInternal Messaging Plug-inChat (Informal Communication)Track Multiple Incidents and EventsManage Actual and Exercise Events SimultaneouslySelf RegistrationReportingSimulation
14 WebEOC Features (Cont’d) Control PanelIntuitive User InterfaceTailored to User NeedsAccess / Read / Write to Status BoardsAccess ToolsChat, Checklists, Contacts, MessagesAccess Plug-insFile Library, MapTacAccess Links / URLs
15 WebEOC Features (Cont’d) Unlimited Status BoardsSignificant EventsRoad ClosuresSheltersInfrastructurePosition LogsMedia / Press ReleaseSITREPSMission / TaskBoard WizardCreate Your Own!
20 WebEOC Features (Cont’d) MapTacNon-GIS Briefing ToolPublishMapsPhotosDispersion ModelsEvacuation Routes
21 WebEOC Features (Cont’d) SimulatorImport / Build / Edit SimulationsUse for Training, Drills, & ExercisesPlay Back Archived EventsAids in After Action & Post Event AnalysisReplay for Initial or Recurring TrainingUse in Parallel with Real World Activities
22 WebEOC Features (Cont’d) ChecklistsInput Position ChecklistsMain / Sub-StepsSteps Easily Ordered / ReorderedMark as Complete, Open, Previously Accomplished or Not ApplicableAdd / Display / Hide RemarksEmploy E-Times
23 WebEOC Mapper Professional View live, dynamic, multi-user WebEOC board data on mapDisplay data from multiple Status BoardsCombine WebEOC data with other GIS data or servicesBuild Status Boards with geocoding capabilityGeoRSS feeds
24 Control Panels can be tailored to individual users WebEOC Ease of UseControl Panels can be tailored to individual users
25 WebEOC Security Application Security Federal Government ESi Programmers Receive Training in Secure Code DevelopmentESi Contracts with Aspect SecurityCode Level ReviewsPenetration TestingPasswords Hashed (SHA512) & Stored in DatabaseFederal GovernmentDHSFEMA – DITSCAPClassified SystemFEMA & TSA – NISTUnclassified SystemsUS ArmyCertificate of Networthiness, October 2009
26 WebEOC Support www.WebEOC.com Support Portal User Forum to Exchange IdeasKnowledgebaseDownload UpdatesShare BoardsFeature RequestsSupport Portal24/7 Emergency Support8x5 Routine SupportCheck WO Status
27 WebEOC in Action WebEOC was used to manage these events: 9/ City of Atlanta2001 American Flt 5872004 SELENDANG AYU2004 & 2008 DNC2005 London Bombing2005 & 2009 Inauguration2007 San Diego Wildfires2008 – Hurricanes Gustav, Hanna, Ike2009 H1N1 Pandemic
28 WebEOC Local Deployment – Onslow County, NC All County/Municipal DepartmentsLocal DOD/USCG FacilitiesAll FDs, VFDs, EMS, and Police Stations/ NCSHPHospital/ Healthcare FacilitiesOnslow County SchoolsNGOs / ARC/ SA / CitCorpsPrint and Broadcast MediaLocal Businesses and Citizenry
29 WebEOC Regional Deployments Other Regional ImplementationsBaltimore Metro CouncilMid-America Regional Council (Kansas City area)Southern CaliforniaCapital Area Council of Governments -CAPCOG (Texas)Northeast FloridaSouth FloridaFederal PartnersVirginia DEM &Maryland EMANCR RegionCity of AlexandriaArlington CountyDistrict of ColumbiaFairfax CountyLoudoun CountyMontgomery CountyPrince George CountyPrince William CountyAND all inclusive municipalitiesNational Capital Region
30 WebEOC Nationwide Deployment – Transportation Security Administration Mandated as Agency’s IMSUsed for Situational Awareness and to build a Common Operational PictureOffice of Law Enforcement / Federal Air Marshal Service ConOpsUsed by Transportation Security Operations Center (TSOC) Watch Floor and the 450 airports TSA monitorsUsed to brief TSA and DHS LeadershipCertification and Accreditation completed and ATO granted April 30, 2006SOURCE: Privacy Impact Assessment for the TSA Operations Center Incident Management System, July 7, 2008
31 WebEOC in Nuclear Industry Utilities use WebEOC for Crisis Management & ReportingCounties within EPZAffected State(s)US Nuclear Regulatory CommissionFEMAUsed by NRC & DOE HQs and DOE Tier 1 sites and National LabsBryon, IL (Exelon Nuclear)Source: IEMA Notice Exelon employs WebEOC at all facilities for reporting and event monitoring. At its Illinios facilities, WebEOC serves as Nuclear Accident Reporting System (NARS) and is used to share information with US NRC, Illinois EMA, and other offsite agencies.
32 Other EM-Related Products ESiWebFUSION™Central Communications HubAllows WebEOC Servers to communicate with other WebEOC ServersStore and ForwardEnhancement over Dual CommitWebEOC Systems make outbound connections only (firewalls remain in place)Adapters or Interface to 3rd Party SystemsContinuityPlanner™COOP/COG Planning ToolBased on SunGard LDRPSTemplates to BuildResponse, Recovery, Crisis Management, COOP PlansContains Plan Navigators™Based on Federal Continuity Directive 1 (FCD1)
33 CIMS Components Common elements of a CIMS Event reporting (Significant Events, Section Logs, etc.)Request for Assistance/Mission TaskingSituation ReportsCategorical (Shelter Management, Road/Bridges, Press ReleasesPeople ManagementResource ManagementNotification ManagementSituational Awareness
34 Information Management the WebEOC Way Information is not erased and updated, new records are createdViewable from anywhere with proper network connectivity and permissionsAble to see what information was available at the time decisions were madeAll the information pertaining to the event is in one locationCreate your own status boards, just like beforeSeamlessly move information from one status board to another
35 Benefits of a Crisis Information Management System Increases efficiency in collaborationEnables faster response to a disaster or crisisEnables better decisions based on bringing in knowledge from the edgesDecreases disaster costs in lives and materialImproves daily operationsProvides flexible, user-configurable solutionsProvides a Common Operating Picture (COP)
36 Benefits of a Web-based Crisis Information Management System Users only require a device capable of running a web browserDoes not require client software installation and maintenance“Real-Time” emergency information available to anyone on the network (Intranet or Internet)Same client software for other web hosted resources (maps/GIS, plans/procedures, photos, weather, etc.)ScalabilityLower costUses the “Internet” concept for what it was designed for. Many points of presence and alternate routing (“Fault Tolerance”).For Users - Hardware and operating system independent (Windows, Unix, MacOS, etc.)
37 Regional WebEOC Implementations National Capital Region (NCR)Mid-America Regional Council (MARC) Kansas CitySouthern California Region (City of Los Angeles and surrounding counties)State of South CarolinaFlorida - Northeast Region (Jacksonville area)Florida - Southeast Region (Miami, Fort Lauderdale, Broward County, etc.)Capital Area Council of Government (CAPCOG) Austin TXCity of Baltimore and Surrounding JurisdictionsNorth Carolina
38 Regional Capabilities Regional Instance of WebEOCRegional BoardsRegional InformationDual CommitPush Information to othersControlled Release of InformationResource ManagerCentralized Resource DatabaseUser Defined Process for Requesting and Fulfilling ResourcesRemote Access
39 New Regional Capabilities Regionally Enable WebEOC.ESiWebFusionPublish/Subscribe MethodologyAPI for Other ApplicationsRegional Boards/Regional IncidentsRegional Implementation of Resource ManagerRegional use of Chat and Messages
41 Case Study: U.S. National Capital Region DC EMA had purchased a CIMS application that was based on a closed architectureSystem was complex and emergency response personnel could never use it effectivelyMaryland State Emergency Management had purchased WebEOC and offered logins to all major National Capital Region agencies for use during the 2001Presidential InaugurationDC EMA could see not only what was going on in their EOC but all the Significant Events from the entire regionDC EMA replaced existing CIMS with WebEOC
42 Case Study: U.S. National Capital Region Grant funding was made available by U.S. Department of Homeland Security for purchasing crisis information management systemsCities/Counties within NOVA purchased WebEOC under the grant initiative.(Arlington, Alexandria, Fairfax County, Loudoun County, Manassas, etc.)A working group was established to define “how” all the agencies would communicate at the “regional” levelFairfax County was selected to act as the communications hub for the entire NCR with selected mirrors at other sites
43 Case Study: U.S. National Capital Region NCR Regional WebEOC (Dual-Commit) City of Arlington, VA EMAMarylandCities/CountiesCity of Alexandria, VA EMAMarylandState EMAFairfax County, VAEMAWashington DC EMANCR Regional ServerLoudoun County, VAEMAVirginiaState EMAOther NCR agenciesVirginiaCities/Counties
44 ESiWebFusion (New Collaboration Tool) WebEOCESiWebFUSIONWebEOC3rd PartySystemsDisconnectedUsers
47 Case Study: NASA’s Kennedy Space Center Process “Before” WebEOC Prior hurricane readiness process was achieved via many agencies calling, faxing, and ing their level of preparedness into a central EOCPhones were ringing constantly, faxes were backing up, and was overwhelmingIn order to assess the overall level of preparedness they had to assemble all the information and prepare a report for the NASA site director, this was taking many hours to pull together all the phone calls, faxes, and messages
48 Case Study: NASA’s Kennedy Space Center Process “After” WebEOC All information on hurricane readiness status was entered into a form in WebEOC from hundreds of users directly from their deskThe EOC was calm, phones were not constantly ringing, faxes were not coming in, and someone did not have to assemble hundreds of messagesNASA Site Director could see in “real-time” a WebEOC status board with bar charts being driven by all the data being entered directly so he could easily see if they were at (100%, 90%,…10%, etc.) through their hurricane preparednessHURCON 1HURCON 2HURCON 3
49 Case Study: NASA’s Kennedy Space Center Prior system failed to provide effective “real-time” reporting for the site and was hard to useWebEOC was first emergency management system to link Cape Canaveral (Air Force) and KSC (NASA) EOCsFirst used for hurricane response. Information flow, display, and recovery operations improved dramaticallyBoth Air Force and NASA directors commend staff, facilities, and “systems”NASA’s Jet Propulsion Laboratory, Dryden Flight Research Center and Ames implement WebEOC.
50 ESi Contact InformationESi823 Broad StreetAugusta, GA 30901(706)The Demonstration