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Essex Ambulance Service Information for Improvement Project.

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Presentation on theme: "Essex Ambulance Service Information for Improvement Project."— Presentation transcript:

1 Essex Ambulance Service Information for Improvement Project

2 The Project Identified Key performance issues The availability of data to generate the relevant performance indicators How to use ‘performance dashboard’ software to provide ease of access to relevant information

3 Objectives To develop a performance management framework for the service as a whole To focus on category B/C performance To understand why demand is showing substantial increases

4 Performance Measurement Structure (Part 1)

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9 Performance Measurement Structure (Part 2)

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11 The Dashboards Currently Operational Monthly

12 The Dashboards Currently Operational - Monthly

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17 Mobile within one minute

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20 Percentages

21 Mobile within one minute Percentage Mean = 74.8%

22 Mobile within one minute

23 82.1%

24 Mobile within one minute

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26 Incidents attended

27 Increasing trend

28 Incidents attended Increasing trend February 2003

29 Cat “A” 8 Minutes

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32 Cat “B/C” 19 Minutes

33 Broomfield Turn-round Time

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35 Things getting worse

36 Broomfield Turn-round Time Consistently better

37 Broomfield Turn-round Time

38 Hospital Turn-round Monthly

39 Basildon Turn-round Time

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41 The Dashboards Currently Operational - Daily

42 Cat “A” 8 Minutes

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47 Cat “B/C” 19 Minutes

48 Things getting worse

49 Cat “B/C” 19 Minutes Things getting worse

50 ‘Drill down’ Cat ‘B/C’ Performance

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57 The Categories A.Problem Patient B.Hospital Transfer C.Assist – Out of County D.No resource to meet demand E.Additional response required F.Additional response sent by EOC G.Geography H.HMED problems I.Vehicle Fault J.EOC data entry K.2nd Vehicle Rqd, 1st Rendering Aid

58 The Categories A.Problem Patient B.Hospital Transfer C.Assist – Out of County D.No resource to meet demand E.Additional response required F.Additional response sent by EOC G.Geography H.HMED problems I.Vehicle Fault J.EOC data entry K.2nd Vehicle Rqd, 1st Rendering Aid

59 The Categories A.Problem Patient B.Hospital Transfer C.Assist – Out of County D.No resource to meet demand E.Additional response required F.Additional response sent by EOC G.Geography H.HMED problems I.Vehicle Fault J.EOC data entry K.2nd Vehicle Rqd, 1st Rendering Aid

60 The Categories A.Problem Patient B.Hospital Transfer C.Assist – Out of County D.No resource to meet demand E.Additional response required F.Additional response sent by EOC G.Geography H.HMED problems I.Vehicle Fault J.EOC data entry K.2nd Vehicle Rqd, 1st Rendering Aid

61 The Categories A.Problem Patient B.Hospital Transfer C.Assist – Out of County D.No resource to meet demand E.Additional resource required F.Additional response sent by EOC G.Geography H.HMED problems I.Vehicle Fault J.EOC data entry K.2nd Vehicle Rqd, 1st Rendering Aid

62 The Pareto

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66 ‘Special Causes’ removed and the first percentage point gained

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