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TRUST IN LOCAL AUTHORITIES THE ROLE OF SOCIAL REPORTING TO CITIZENS EGPA Annual Conference on “ Public Law and The Modernising State” EGPA Study Group.

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Presentation on theme: "TRUST IN LOCAL AUTHORITIES THE ROLE OF SOCIAL REPORTING TO CITIZENS EGPA Annual Conference on “ Public Law and The Modernising State” EGPA Study Group."— Presentation transcript:

1 TRUST IN LOCAL AUTHORITIES THE ROLE OF SOCIAL REPORTING TO CITIZENS EGPA Annual Conference on “ Public Law and The Modernising State” EGPA Study Group on Productivity and Quality in Public Sector Quality, Satisfaction and Trust in Government: Reassessing trust in a reinvented government Oeiras (Portugal), 3-6 September 2003 Prof. Luciano Hinna Dr. Fabio Monteduro

2 DEFINING TRUST THE FEATURES OF GOVERNMENT AT THE LOCAL LEVEL: TRUST AND INVOLVEMENT OF THE CITIZENS CLASSIFYING CITIZENS INTO MULTIPLE CATEGORIES: A BASIS FOR A SOCIAL REPORTING THE SOCIAL REPORTING IN LOCAL AUTHORITIES BETWEEN THEORY AND PRAXIS THE LINK BETWEEN SOCIAL REPORTING AND TRUST IN LOCAL AUTHORITIES: A CONCEPTUAL MODEL

3 Social reporting and Local Authorities Communication and transparency Legitimacy Governance and conflict-intermediation Accountability Relation between Local Authority and citizens Reinforcement of the democratic process

4 A) Elements positively correlated to trust B) Elements negatively correlated to trust C) Elements considered by the social reporting Positive attitude of individuals Socio- demographic variables High levels of Social Capital High economic performance at the macro- level Values consistent with community expectations Deterrence Satisfactory knowledge and other cognitive elements High economic performance at the micro-level Public value and citizens’ involvement Negative attitude of individuals Socio-demographic variables (negative) Low levels of Social Capital Low economic performance at the macro-level Inadequate knowledge No deterrence Values inconsistent with community expectations Low economic performance at the micro-level TRUST DISTRUST F)Dissipative factors G) SocialReporting acts asacatalysing factor G) SocialReporting acts asacatalysing factor In the medium-long term, socialreporting isavaluable early warningsystem F)Dissipative factors Governance Conflict intermediation etc D) Overlapping positive elements E) Overlapping negative elements

5 Luciano Hinna(*) Associate Professor in Public Accounting and Auditing “ Tor Vergata ” University Rome, Italy Fabio Monteduro(*) Ph.D. candidate in Public Management “ Tor Vergata ” University Rome, Italy


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