Presentation on theme: "TRUST IN LOCAL AUTHORITIES THE ROLE OF SOCIAL REPORTING TO CITIZENS EGPA Annual Conference on “ Public Law and The Modernising State” EGPA Study Group."— Presentation transcript:
TRUST IN LOCAL AUTHORITIES THE ROLE OF SOCIAL REPORTING TO CITIZENS EGPA Annual Conference on “ Public Law and The Modernising State” EGPA Study Group on Productivity and Quality in Public Sector Quality, Satisfaction and Trust in Government: Reassessing trust in a reinvented government Oeiras (Portugal), 3-6 September 2003 Prof. Luciano Hinna Dr. Fabio Monteduro
DEFINING TRUST THE FEATURES OF GOVERNMENT AT THE LOCAL LEVEL: TRUST AND INVOLVEMENT OF THE CITIZENS CLASSIFYING CITIZENS INTO MULTIPLE CATEGORIES: A BASIS FOR A SOCIAL REPORTING THE SOCIAL REPORTING IN LOCAL AUTHORITIES BETWEEN THEORY AND PRAXIS THE LINK BETWEEN SOCIAL REPORTING AND TRUST IN LOCAL AUTHORITIES: A CONCEPTUAL MODEL
Social reporting and Local Authorities Communication and transparency Legitimacy Governance and conflict-intermediation Accountability Relation between Local Authority and citizens Reinforcement of the democratic process
A) Elements positively correlated to trust B) Elements negatively correlated to trust C) Elements considered by the social reporting Positive attitude of individuals Socio- demographic variables High levels of Social Capital High economic performance at the macro- level Values consistent with community expectations Deterrence Satisfactory knowledge and other cognitive elements High economic performance at the micro-level Public value and citizens’ involvement Negative attitude of individuals Socio-demographic variables (negative) Low levels of Social Capital Low economic performance at the macro-level Inadequate knowledge No deterrence Values inconsistent with community expectations Low economic performance at the micro-level TRUST DISTRUST F)Dissipative factors G) SocialReporting acts asacatalysing factor G) SocialReporting acts asacatalysing factor In the medium-long term, socialreporting isavaluable early warningsystem F)Dissipative factors Governance Conflict intermediation etc D) Overlapping positive elements E) Overlapping negative elements
Luciano Hinna(*) Associate Professor in Public Accounting and Auditing “ Tor Vergata ” University Rome, Italy E-mail: firstname.lastname@example.org Fabio Monteduro(*) Ph.D. candidate in Public Management “ Tor Vergata ” University Rome, Italy E-mail: email@example.com
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