Presentation on theme: "Equity Settlement Services SEPTEMBER 2006 ‘Getting Deals Done’"— Presentation transcript:
Equity Settlement Services SEPTEMBER 2006 ‘Getting Deals Done’
Agenda ESS Background Mission and Vision Products Process and Staff –Title Plant –Relationship Teams –Funding and Recording
Agenda Technology Equity Net Demo –Online Order Entry –Order Status Checking –Document Retrieval and Review –Helpful Tools Estimated Recording and Calculation Estimated Premium Calculation
Company Background Established in 1986 Over 175 Employee’s Underwriters –Ticor Title –Land America/Commonwealth –NJ Land and Title
Licensed in 34 States with minimum 2 underwriters in each state Arizona Arkansas Connecticut Delaware Florida Georgia Illinois Indiana Iowa Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska New Hampshire New Jersey New York North Carolina North Dakota Ohio Oklahoma Pennsylvania Rhode Island South Carolina Tennessee Vermont Virginia Wisconsin Company Background
6 Full Time Attorney’s Company Owned State of the Art 25,000 Sq. Foot Facility in Smithtown NY 25,000 Sq. Foot Facility in Smithtown NY Other Offices –Florida –Garden City, NY State of the Art Technology Financially Sound
Our Mission We provide Appraisal, Title and Settlement Services to Equity Settlement customers with professionalism, accuracy and efficiency while understanding the needs of each individual customer. We pride and differentiate ourselves by our ability to go above and beyond for our customers while balancing and mitigating all risks to ESS, our underwriters and our customers. We deliver a high quality product and customer experience through a highly professional and dedicated team and highly efficient technology and process.
Mission/Vision Provide Superior Service Nationwide Bundles Products Motivated and Knowledgeable Staff Technology Understand Risks to our Underwriters
Products TitleSettlement/EscrowFloodAppraisal 1031 Exchanges Private Label Property Profile and other Search Work
Process and Staff Title Process/Plant –8 Abstractors/Readers with combined 90+ years Title Experience –Tight operating process with every order tracked at every level –Average time to issue commitments is 2-4 days –Orders can be marked “Expedite” to prioritize them through the process –Orders can be marked as a “Problem” ensuring any issue is followed-up on and resolved in an appropriate time frame –All data is scanned in to an order at contact point with Equity, creating an Electronic Virtual Title File –Any paper produced in the Title process leaves our facility in a locked container and is shredded by Iron Mountains protecting our clients and their borrowers privacy.
Process and Staff Relationship Team –Every client is assigned to a team –Each Team has a dedicated phone, fax and email address –Team is composed of: Team Leader Senior Team Member Multiple Team Members Team Leads average 6+ years title and Settlement experience Team Acts as a single point of contact for all client support acting as a client advocate through Equity Software tracks and reports all team order is in real time to all team members.
Process and Staff The combination of the ‘Title Plant’ and the ‘Relationship Team’ gives clients a company with the scale to invest in Technology and Staff while still providing the single point of contact and easy access for all support.
Technology Over the last 5 years we have invested over 2.5 million in Information Technology State of the Art Data Center with Full Redundancy –Back-up cooling systems –8 hour UPS –Natural Gas Generator –Off Site Daily Data Back-up –Real Time Mirror transactions –Spare/Back-up emergency equipment –Dual Building access for internet
Technology 5 Full time Information Technology Staff Members All Staff have multi monitor configurations for efficiency and quick access of information for client support Vendor Management System –Over 2,000 active closers –Real Time management of abstractors and other vendors State of the Art Internet Access for all clients –Place Orders –Check Status of Orders –Pull/View Documents CommitmentHUDSDoc’s