Presentation on theme: "What’s New and Lessons Learned David S. Eng Project Manager/Chair Wiki and Blog Work Group OEI/OIAA/IAD/ISB April 14, 2010."— Presentation transcript:
What’s New and Lessons Learned David S. Eng Project Manager/Chair Wiki and Blog Work Group OEI/OIAA/IAD/ISB April 14, 2010
2 Tips and Advice Agenda What’s New on Wiki, Blog, Web 2.0 Infrastructure, and Support Use the BASIC approach to wiki/blog development Test your Ideas, Apps, and Retest on Roles Access Promote and sustain your wiki/blog Improved access through finer permission settings
3 Tips and Advice What’s New with Web 2.0 Infrastructure Successful Secured Web 2.0 LAMP Infrastructure Implementation –145 wikis and blogs deployed –PhP and MySql accepted within EPA Technology Architecture All Web 2.0 Applications, Wiki and Blog must have Web Access Manager, WAM Streamline the Wiki and Blog application process Intrawiki and Intrablog replaced Kestrel server environment to separate internal wikis and blogs Leaving un-touched wikis and blogs behind
4 Tips and Advice What’s New with Wikis One EPA Wiki (Environmental Wiki) Internal Agency wiki for all to share and collaborate on information (including “O” in ROT and Grape Jelly) from top 51 st topcs to ‘longtail’ and leverage a ‘flat’ with supporting discussion page. –Sub-workgroup – need your help to grow –Internal wiki @ https://kestrel.rtpnc.epa.gov/wiki, example:https://kestrel.rtpnc.epa.gov/wiki Collaborate internally on Open Government Plan Start using One EPA Wiki More Extensions – more shared components at https://wiki.epa.gov/envirocentral https://wiki.epa.gov/envirocentral New Skin - Agency Wiki Look and FeelAgency Wiki Look and Feel Working to integrate with EPA Professional Network
5 Tips and Advice What’s New with Blogs WordPress Multi-User installed Ten additional Blogs went live as Discussion Forums –Topic oriented and ‘sunset date’ New Greenversations Blog Organization w/Category Linked Discussion Forums WordPress Upgrades allows dynamic widget and ease of use, organization, and administration More Plug-ins
6 Tips and Advice Web 2.0 Apps Live@Internet Web 2.0 App NameStart dateURL Link Blogs National Dialogue (Archived)6/5/2008https://nationaldialogue.epa.gov/ndblog/partners Greenversations4/22/2008http://blog.epa.gov/blog Open Government Blog4/15/2010http://blog.epa.gov/opengov Discussion Forums Acid Rain4/20/2010http://blog.epa.gov/acidrain Healthy Waters4/9/2010http://blog.epa.gov/healthywaters Open Government Plan Discussion Forum4/7/2010http://blog.epa.gov/opengovplan Water Discussion Forum3/16/2010http://blog.epa.gov/waterforum Rule Gateway2/1/2010http://blog.epa.gov/rulegateway OSWER Discussion Forum12/1/2009http://blog.epa.gov/oswerforum EPA ’ s Data Finder Forum 7/22/2009http://blog.epa.gov/data Metal Mining (Archived)8/5/2009http://blog.epa.gov/metalminingblog Enforcement and Compliance National Priority (Archived)8/26/2009http://blog.epa.gov/enforcementnationalpriority CWA Action Plan (Archived)6/4/2009http://blog.epa.gov/cwaactionplan
7 Tips and Advice Support and Communication New Wiki and Blog Technical Support -contact the EPA Call Center at 1-866-411-4EPA (4372) or firstname.lastname@example.org to start a ticket (tracked) email@example.com Web Guide - Process for Setting Up Wikis and Blogs at EPA Process for Setting Up Wikis and Blogs at EPA FAQs - https://wiki.epa.gov/envirocentral/FAQs Wiki https://wiki.epa.gov/envirocentral/FAQs Successful Practices for Web 2.0 Application
8 Tips and Advice Making Your App Work for Your Audience Wiki and blog applications require collaboration among groups of interested participants. need to inspire and work with your workgroup or community to 1.Organize, 2.Gather, 3.Establish, 4.Coordinate, 5.Plan for your site, 6.Encourage the greater community to participate, and 7.Market note that the hardest and most time-consuming part is to build and cultivate your community, not to develop the site itself.
9 Tips and Advice Lessons Learned #1: BASIC - Plan for Your App Development B egin drafting/identifying your Plan, Objective, & Purpose early A ddress your community (audience), business needs, and requirements S tart small, ‘but do it for real’ (establish and build on success, gather feedback) I dentify Web 2.0 technology/tools to address your needs C onsider content is king
10 Tips and Advice B egin Drafting/Identifying Your Plan, Objective and Purpose Early Plan, Readiness, and Test –Outreach – promotion (community) –Deployment – ADC ( not needed for standard Wiki or Blog ) –Maintenance – gardening & improvements
11 Tips and Advice A ddress Your Community, Business Needs, and Requirements Listen to your community, readers, and partners –Better editing capabilities –Group protection –Tutorial –Control for customization
12 Tips and Advice S tart Small, ‘But Do It For Real’ Never experiment with the whole community –It’s real the first time –First impression is the lasting impression –Start simple & small and grow with improvements –Establish early successes, build on momentum –Listen to feedback –Respond to your commenter
13 Tips and Advice I dentify Web 2.0 Technology/Tools To Address Your Needs To meet business needs, be open and explore the multiple capabilities of Web 2.0 through reading, discovering, learning, testing, and deploying Collaborate with others for best fits on using Web 2.0 technologies as tools for meeting and enhancing your information needs.
14 Tips and Advice C onsider Content Is King Grow with a maturing strategy on promotion and life cycle Freshness - constant content improvements with change alert Submit timely content and provide clear direction through one-source instructions Experiment with and learn to use Web 2.0 tools to understand the capabilities/limitations Content needs to be in plain language
15 Tips and Advice #2: Test Before Deployment Test your Ideas, Apps, and Retest on Roles Access Go in with no assumption, Plan, Test, Refine, and Retest for minimize perception, myth, impact, and building false hope with demonstrative results. (Recent Live Situation)
16 Tips and Advice #3: Promote and Sustain Your Wiki/Blog Consider your message (start with one) Define objectives and goals Consider your audience (may be a different sub-group) Consider growth with variable topics Plan by section –Hierarchical page structure –Categorize your content Apply and/or readjust your communication strategy Use Social Media Technologies to alert, discover, refresh, and add contents and ideas.
17 Tips and Advice #4 Apply On-going Enhancements Look and feel – style Add rules of behavior Skins and templates Extensions or plug-ins Reflect – does this achieve my mission? Add disclaimer at top of each page Recognize your frequent contributors and collaborators
18 Tips and Advice Access Management Web Access Manager enables Web 2.0 applications better access with finer permission settings through the EPA WAM (single sign-on) on Apps that require authentication, and registration process. Remote token access via VPN is required with Intranet and Extranet
19 Tips and Advice Summary Use the BASIC approach to wiki/blog development Promote and sustain your wiki/blog Improved access through finer permission settings with WAM
20 Tips and Advice Contact: David S. Eng Web 2.0 Projects Manager Email : firstname.lastname@example.org@epa.gov Phone: 202-566-1182 Dalroy Ward Chief, Information Services Branch Email : email@example.com@epa.gov Phone: 202-566-0381