Presentation on theme: "Presented by: Prof. Romulita C. Alto, EdD 16 October 2012"— Presentation transcript:
1Presented by: Prof. Romulita C. Alto, EdD 16 October 2012 QUALITY MANAGEMENT, ACCREDITATION & SHRM: TOWARDS EDUCATIONAL EXCELLENCEPresented by:Prof. Romulita C. Alto, EdD16 October 2012
2Scope of Presentation Concept of Quality TQM Strategic Human Resource ManagementChange LeadersAccreditation
3Introduction The Journey Towards Educational Excellence Where does one begin?Educational Excellence
4Reality?Rapid environmental shifts are causing fundamental transformations causing a dramatic impact on management of TVET systems.The most striking change affecting TVET and its management is technologyThere is global technology explosion
5Reality Organizations are learning to value CHANGE and SPEED The new paradigm recognizes change and chaos as the natural order of thingsEvents in today’s world are turbulent and unpredictableChange is inevitable.Change is the way for organizations to stay competitive and grow.
6RealityChange is a potential opportunity, that serves as a stimulus to invite new thinking, innovative and creative ideas and continuous improvement.Change as the key to survival of TVET institutionsTherefore we should not only manage change, but also create change.
7QualityDevelopment of standards as well as benchmarking seem to be the “IN” thing today for effective operation and delivery of services.TVET sector programs and products are being subjected to public scrutiny for quality and excellence.
8Quality Weaknesses undermining efficiency and effectiveness of TVET: Inadequate training standardsPhysical facilitiesInstructional resourcesFunding supportProliferation of programs
9Definitions of Quality Totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needsDegree of excellence a product or service providesQuality of a product or service is its ability to satisfy needs and expectations of the customers
10Quality Conformance to requirements, not as goodness or elegance Getting everyone to do what they have agreed to do and do it the first time is the skeletal structure + finance is the nourishment + relationships are the soul of an organization = qualityQuality is fitness for use (meaning, how well a product or service does what it is supposed to do).
11Indicators of Quality Time and timeliness Completeness Courtesy Accessibility and convenienceAccuracyResponsiveness
12Revisiting TQMOrganization’s culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques and trainingTQM involves continuous improvement of processes
13TQM Total -made up of whole Quality -degree of excellence a product or service providesManagement -act, or art or manner of planning, organizing, controlling, leading
14TQMThus, TQM is the art of managing the whole to achieve excellence (distinction, superiority)TQM is a management process of continuous improvements to all functions and represents an ongoing, continuous commitment to improvement.
15TQM System Objective: Continuous improvement Principles: Elements: Customer focusProcess improvementTotal involvementElements:LeadershipEducation and trainingCommunicationSupportive structureRewards and Recognition
16Strategic Human Resource Management What is SHRM?The heart of SHRM is human capital. Concerned with how organizational aims are acquired through people by means of strategies, and practices and policies.
17SHRM calls for Talent Management Talent Management looks into:Structural Capital: intellectual properties such as database, processes, methodology, discoveries, etc.Relational Capital: value of an organization’s relationships with the people and businesses with whom it trades.Human Capital: are minds and hearts of people where sum total of knowledge, skills, competitors, ideas, energies, motivation, innovation and passion resides.But what is talentManagement?
18Definitions of SHRMSHRM is a collection of tasks and processes shared jointly by line managers and human resources to solve business issues based on peopleSHRM focuses on actions that differentiates an organization like TVET from its competitors.
19Human Resource Management Definitions of SHRMSHRM is the interface between strategic management and human resources managementIt takes HRM as a coherent, combined and strategic approach and enhances in the line with the strategic management conceptStrategic ManagementHuman Resource ManagementSHRM
20Definitions of SHRMStrategic HRM is the collection of actions and decisions resulting in the implementation and formulation of strategies configured to gain organizational objectives.Strategic HRM need is to elicit the current actions for the future and become an action machine institutionalizing and combining mechanisms for change
21Development of Performance Definitions of SHRMSHRM means making and implementing practices and policies of human resource that generates the behaviors and competencies of employees that the organization require to gain strategic goals.Development of PerformanceSHRMGOAL
22SHRM Towards Educational Excellence There is broad agreement that a strategic approach to human resource management involves designing and implementing a set of internally consistent policies and practices that ensure a TVET institution’s human capital contributes to the achievement of institutional objectives.
23SHRM Activities Team-based job designs Flexible workforce Quality improvement practicesEmployee empowermentPlanned development of talent
24Technical HRM vs SHRM Technical HRM Strategic HRM To select high ability employees whose talent is rareTo train employees so they have the unique skills neededTo ensure that its human resources are not easily imitatedHRM practices such as team –based designs, empowerment and the development of talent for the long term, competitors san neither copy such practices nor readily replicate the unique pool of human capital
25Professional HRM Capabilities Anticipates effect of internal and external changesExhibits leadershipDemonstrates the financial impact of all HR activitiesDefines and communicates HR vision for the futureEducates and influences line managers on HR issuesTakes appropriate risks to accomplish objectivesB road knowledge of many HR functionsKnowledgeable about competitors’ HR practicesFocuses on quality of HR servicesInternational experienceInfluences peers in other institutions
26Effective Strategic HRM practices TeamworkEmployee participation and empowermentWorkforce planning – flexibility and developmentWorkforce productivity and quality of outputManagement and executive developmentSuccession and development planning for managersEmployee and manager communications
27Change Leaders in the New Workplace TVET managers are constantly dealing with uncertainty and unexpected events. Today’s organizations are coping with diverse and far-reaching challenges.They must keep pace with ever-advancing technology, find ways to incorporate such technology into their strategies and business models and strive to remain competitive in the face of increasingly tough global competition, uncertain environments, cutbacks in personnel and resources, and massive worldwide economic, political, and social shifts.
28Because of these changes, a revolution is taking place in the field of management. A new kind of leader is needed who can guide through this turbulence – a strong leader who recognizes the complexity of today’s world and realizes there are no perfect answers.The revolution asks TVET managers to do more with less, to see change rather than stability as the nature of things, and to create vision. This new management approach is very different from a traditional mindset .
29Change LeadersToday, organizations call for change leaders distinguished by their special ability to bring about innovation and change by recognizing followers’ needs and concerns, helping them look at old problems in new ways, and encouraging them to question the status quo.Change leaders create significant change in both followers and the organization. They have the ability to lead changes in the organization’s mission, strategy, structure, and culture as well as promote innovation in products and technologies.This kind of leaders do not rely solely on tangible rules and incentives to control specific transactions. They focus on intangible qualities such as vision, values, and ideas to build relationships, give larger meaning to diverse activities, and find common
30Traditional Good Managers and Change Leaders Key IssuesTraditional GM viewChange LeaderBasic Mind-setAnalyze, leverage, optimize, delegate, organize, and control it – I know bestDo it, fix it, change it – and do it all over again, No one person knows bestLeadership hilosophyStrategy drivenDecide, delegate, monitor and reviewSpend time only on important mattersLeverages his/her timeA few good men will get it done for meAspiration drivenDo real workSpend time on what matters to peopleExpand leadership capacityI must get the best out of all my people
31Traditional Good Managers and Change Leaders Key IssuesTraditional GM viewChange LeaderSources of productivity and InnovationInvestment turnoverSuperior technologyProcess controlLeverage the peoplePeople=exploitable resourcePeople superiorityProcess innovationDevelop the peoplePeople= critical peopleAccountabilityI hold you accountableWe hold ourselves accountableRisk/reward trade-offsAvoid failures and mistakes at all costRely on proven approachesAnalyze until sureI cannot afford to failExpect, learn from and build on “failures”Try what is promisingTake risksIf in doubt, try and seeI can work here/elsewhere
33Accreditation & Quality Assurance In order for the TVET institutions to stay on track with existing standards, external assessment of their compliance is a necessary policy.Inputs Process OutputAccredited TVETFinisher of a program, employable, with desirable attitudes and values, competent, with adequate knowledgeUnskilled, poor attitudes,inadequate knowledge
34Expectation of TVET Institutions To produce multi talented graduatesTo generate graduates that are not only finishers of their programs but skilled in many aspectsProduce graduates possessing several abilities to be considered employableFor TVET institutions to strive to achieve “quality” as validated by external sector
35So, what is accreditation? It is a process of external quality review. Accrediting agencies develop standards of excellence in various areas.When an institution is granted accreditation, it does not end there. The institution has to continuously build mechanism for quality improvement.
36AccreditationThe accreditation process stresses the involvement of an external agency in assessing and evaluating the institution or program based on acceptable standards.The process stresses on “quality assurance” and giving credit to where it is due for some clearly visible and demonstrable strategies. Therefore it adheres to procurement of “evidences”.
37AccreditationThe most important thing is that it establishes confidence that the quality function is adequately being performed.Accreditation is basically self-imposed discipline to provide structure on school evaluation and improvement.It is a constructive processaccreditation benefits the public by providing it with a basis by which it can measure and judge the integrity and competence of the institution to provide a given service.
38Guiding Principles of Accreditation Accreditation is based on accepted standardsAn accredited institution has effectively organized its resources to accomplish objectivesAccreditation provides opportunities for an educational institution to attain standards above those prescribed as minimumAccreditation provides institutional growth through continuing self-evaluation and peer visitation
39Purpose of Accreditation Certifies that an institution/program meets standardsAssists prospective students in identifying acceptable institutionsAssist educational institutions in determining acceptability of transfer creditsCreate goals for improvement of weaker programs
40Purpose of Accreditation Protect institutions against internal and external pressuresEstablishes criteria for professional certification, licensure and for upgrading coursesHelp identify institutions and programs for the investments of public fundsProvide basis for determining eligibility for government assistance
41Asia Pacific Accreditation and Certification Commission APACC conducts institutional accreditation of TVET InstitutionsCharacteristics of APACCIt is voluntaryIt is a partnership endeavorGoverned by openness and transparencyForm of regional regulation as a value-added dimension to augment self-regulation and/or national government regulations
42APACC It is aimed at continual improvement leading to excellence It conducts external evaluations through accreditorsAPACC?
43APACC Criteria Governance and Management Teaching and Learning Faculty and StaffResearch and DevelopmentExtension and ConsultancyResourcesSupport to students
44ISO as a Quality System Structure ISO employs a system technical committees, sub-committees and working groups to develop international standards.ISO is short for isos, Greek term for equal or uniformWhat is ISO?
45ISOISO 9000 is a structure for organizing a quality system. It is a structure developed globally from the broadest possible inputs and ratified by over ¾ of the countries belonging to the International Organization for Standardization.The ISO 9000 standards are a collection of formal International Standards, Technical Specifications, Technical Reports, Handbooks and web based documents on Quality Management. There are approximately 25 documents in the collection altogether, with new or revised documents being developed on an ongoing basis. As such, ISO 9000 is a family of standards for quality management systems.
46This quality standard was first introduced in 1987 by the International Organization for Standards (ISO) in hopes of establishing an international definition of the essential characteristics and language of a quality system for all businesses, irrespective of industry or geographic location.The ISO 9000 is a series of quality system standards developed and maintained by ISO, and is administered by accreditation and certification bodies. The standards give consumers a common base of comparison, Many customers from Europe, Canada, and the United States require ISO 9000 registration from the manufacturers of products they purchase.
47ISOISO 9000 standards are a collection of formal international standards, technical reports, handbooks and web-based documents on Quality management
48The strength of ISO 9000 Quality Management System (QMS) is its universality. ISO 9000's purpose is to ensure that suppliers design, create, and deliver products and services which meet predetermined standards; in other words, its goal is to prevent non-conformity."
49ISO Quality Management Principles Customer focusLeadershipInvolvement of peopleProcess approachSystem approach to managementContinual improvementFactual approach to decision makingMutual beneficial supplier relationships
50Malcolm BaldrigeThe Baldrige criteria for performance excellence have been a significant tool to assess and then improve performance on the critical factors that drive overall success.Key Institutional Performance Indicators:student/stakeholder,educational service and outcomesOperationalfinancial
51Malcolm BaldrigeSelf-assessment allows to identify strengths and to target opportunities for improvement on processes and resukts affecting all key stakeholdersThe criteria can help align resources, improve communication, productivity and effectiveness, and achieve goals
52Malcolm BaldrigeIf a institution is ready to take the Baldrige challenge, it must first decide whether to perform a self-assessment only or also submit an award application.Even if it does not expect to win the Malcolm Baldrige National Quality Award, submitting an application has valuable benefits. Every applicant receives a detailed feedback report based on an independent external assessment conducted by specially trained and recognized experts.
53Compelling Reasons for Accreditation Maintaining the sustainability of TVET institutionAssisting prospective students in identifying acceptable institutionsPromoting workforce mobility and economic development through a regional qualifications networkTo protect institutions against harmful internal and external pressure
54Compelling Reasons for Accreditation To establish criteria for professional certification and licenserTo involve faculty and staff in institutional evaluation and planningTo create goals for improvement of weaker programs and stimulate institutional growth and development through continuous self-evaluation.
55Concluding StatementThe ultimate goal of accreditation is totally improve the operations of an organization. It includes scrutiny of its mandate, functions, programs, facilities and support mechanisms. It recognizes the areas where the institution is strong and the factors that hinder its success.
56Accreditation can be likened to “pruning”, which trims a mother plant with excessive branches that hinder growth and promoting the little branches that may soon have the potential.Ride on the wings of change.If you can keep your head when all others about you are losing theirs, then you obviously do not know the gravity of the situation
57Or to put it in another way, if you see light at the end of the tunnel, it is probably the train coming towards you.The light at the end of the tunnel is not the train coming, it is the daylight of preparation for change. You create daylight at the end of the change tunnel by focusing on the opportunities that change can bring you and by preparing TVET for the change.