1. LinkIDAHO Monitoring & Evaluation September 13, 2013 Priscilla Salant & Erinn Cruz

2. UI Role in LinkIDAHO Monitor data to measure change over time Evaluate whether LinkIDAHO achieves intended outcomes Support regions in conducting targeted research 9/13/20132

3. Monitoring Subscription rates increasing Better, faster access in urban areas Supply responds to demand Cheaper alternatives emerging in some areas Appropriate role for policy makers? -- Idaho at a Glance 11/12 9/13/2013 3

4. Support Business surveys –North: small manufacturing firms –North central: small manufacturing firms –Southeast: mix of small firms Household surveys –Lemhi County –Idaho County TBD – Southwest & south central Idaho 9/13/2013 4

5. Regional Findings: Businesses Satisfied customers –smaller, less tech savvy –unwilling to pay more, unaware of options Dissatisfied customers –larger, more tech savvy –more intensive users, willing to pay more Problems w speed and reliability 9/13/2013 5

6. Regional Findings: Households Response rates: 30%+ 76-87% have internet Those without internet don’t want it Advanced users less satisfied –Slow speeds –Poor connectivity –Expense About 20% have home businesses 9/13/2013 6

7. Next Steps Monitor change over time Evaluate outcomes Support regional projects Use Idaho at a Glance policy brief series to disseminate findings 9/13/2013 7