Week of Welcome Move-in Customer Service Climate Survey Cost Efficiency Learning Outcomes/Effectiveness Retention: 3 subgroups Freshman Year Upper Class – Critical Pathways Retention Programs 9
Students who needed a service & took advantage of it. Students evaluating programs as useful or meeting a specific learning outcome Students assessing programs as contributing/influencing their success Number of students served/Dollars spent Working Groups: Learning Outcomes/Effectiveness, Retention programs (subgroup), Efficiency (Spr’15), individual departments/offices 10
Students experiencing a welcoming residential environment Students experiencing a sense of welcome in office/departments where they seek services Assessing social activities as welcoming Welcoming social climate for students in underrepresented groups Working Groups: Climate (Spr’15), Customer Service 11
Entered as Freshman: Students of Color International Students 1 st Generation Students Veterans All students not of color Working Groups: Retention (subgroups) Freshman Year Retention Programs 12
Undergraduate students who graduate in 6 or fewer years. Upper Class – Critical Pathways 13
19 1.Units plan how they will contribute to these objectives. 2.Working groups facilitate planning and assessment for area of responsibility. 3.Assessment needs should be defined and communicated to Associate VCSA. 4.The Office for Performance Improvement (OPI) is developing enablers for areas already identified. 5.Director of Assessment position.