Presentation on theme: "How to Workload Your Facility to Ensure Quality Outcomes."— Presentation transcript:
How to Workload Your Facility to Ensure Quality Outcomes
Paul Hill / Massco Why should you listen to me? What is my pedigree?
Wonder Bread OKC 1974 Food Plant Sanitation Jobber Department Manager did not “play by the book”
Regulatory Agencies FDA City/County Military AIB
American Institute of Baking Management for Sanitation Operational Practices Maintenance for Sanitation Pest Control
WOFAC IF YOU DON’T KNOW WHERE YOU ARE GOING ANY ROAD WILL TAKE YOU THERE
Wonder Bread Tulsa Department Manager was by the book, National Guard Drill Sergeant Ronnie kept giving me the books Tulsa City/County Health Department Be Survey Ready EVERYDAY
Wonder Bread Wichita I had a decision to make, how did I want to operate MY bakery? First AIB I learned honesty, everyone has “dirty laundry” Second AIB I learned what happens when you find bugs in your bakery Third AIB I learned the value of continuing to use the proper process’s
What does this have to do with workloading my facility? I knew which road I was on, where I was going and the condition of my facility. I had workloaded my facility, I knew the condition of the bakery.
Master Workbook Manual workloaded facility management tool Oven area cost savings May have saved my job after the oven fire
Identify ALL periodic task Document non EVS task Frequency and task are fluid, constantly changing Most importantly be honest with yourself and management A master workbook for a longterm care facility may look like this:
How to get the MWB to the staff Every employee should have a written work schedule Each task should be backed by a written procedure Written scheduling will take minimal time, will allow you to spend more time in proactive management. Service employee’s work at a 65% efficiency, you need to increase the work expected Documentation for counseling problem employees A sample daily housekeeper schedule may look like this.
How do I know if this will work in my facility for me? YOU CAN ONLY EXPECT WHAT YOU INSPECT Flashlight and scraper? Self inspect on a scheduled basis A daily inspection form for long term care may look like this
We all know our time management is vital, however it is easy to get derailed.
Time management tips Turn off email alerts on phone and computer Schedule appointments for yourself for management task Shut your office door Post your office hours Come early or stay late, not both
Know your facilities objectives, mission statement. What are the current top priorities for your company? How would you prioritize the following universal business needs? Would you add any additional facility business needs to this list?
Communication skills Speak white collar verses blue collar: Invest vs buy ROI How your action will affect the companies UBN Speak the language of the BSC that is actively seeking your job FTE Automation
Workloading 101 Cleanable square footage Floor surface type and mix Number of resident rooms Delineate daily verses periodic task Space classificiation Discharge or terminal cleans Communicate with superiors
Manual Workloading ISSA Times Rule of thumb,1 minute per square foot for daily resident room cleaning Rule of thumb, one dedicated FTE for floor care per 10.5 housekeeping staff.