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I am HIM Hear Me Roar How different generations of HIMs adapt to change – planning for & educating a modern health information workforce. HIMAA Conference.

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Presentation on theme: "I am HIM Hear Me Roar How different generations of HIMs adapt to change – planning for & educating a modern health information workforce. HIMAA Conference."— Presentation transcript:

1 I am HIM Hear Me Roar How different generations of HIMs adapt to change – planning for & educating a modern health information workforce. HIMAA Conference October 2010

2 Session Outline Gold Coast Health Service District HIM Team GCHSD Transformation – MRA to HIM & Onwards Generations Working Together Through Change e-Health Reforms – The Future Direction Planning & Educating for the Future Roar with Pride Conclusion

3 Gold Coast Health Service District

4 Gold Coast Health Service District Health Information Services Southport Medical Records 1 x AO4 (1 FTE Supervisor) 1 x AO3 (1 FTE Quality) 47 x AO2 (28.67 FTE Casual/FT/PT) Robina Medical Records 1 x AO3 (1 FTE Supervisor) 8 x AO2 (8.35 FTE Casual/FT/PT) Mail Clerks 3 x AO2 (2.03 FTE)

5 Gold Coast Health Service District Health Information Services Health Information Management Team 1 x PO5 (1 FTE) 2 x PO4 (1 FTE) 2 x PO3 (2 FTE) 1 x PO2 (1 FTE) 1 x AO6 (1 FTE) 2 x AO3 (1.5 FTE) Information Access Unit 1 x AO6 (1 FTE) 3 x AO3 (2.5 FTE) Total: 74 staff (53.05 FTE) Budget: Approx $4 million

6 Gold Coast Health Service District Health Information Services Chief Operations Officer Manager Admin Services Manager, Health Info Services Manager IAU Admin Officers Medicolegal Admin Supervisor Southport Admin Supervisor Robina Admin Officers Med Records Robina Mail Clerks Robina QI Officer Southport Admin Officers Med Records Southport Mail Clerks HIM (Community Health Liaison) Deputy HIM Southport HIM Southport HIM Robina HIM Support Officer ROI Officer HIM Clinical Documentation Clinical Doc. Officer

7 The HIM Team… Talking ‘Bout My Generation 1979 – Graduated with Diploma of Medical Record Administration The Baby Boomer 1995 – Graduated with Bachelor of Applied Science (Health information Management) Generation X 2008 – Graduated with Bachelor of Public Health (Health Information Management) Generation Y

8 1979 Prime Minister – Malcolm Fraser Population ~ 14 million 60 Minutes & Prisoner make their TV debut Trivial pursuit developed Jumpsuit - Designed for both men and women, the jumpsuit was highly popular at this time Sony Walkman – Invented in 1979

9 1979 Medical Record Administration ISSUES Everything on paper. Reaching capacity storage & understanding new technologies. Greater reliance on microfilm & microfiche. Faxing technology began to develop popularity in the 1980s.

10 1995 Friends – the ‘Rachel’ Prime Minister – Paul Keating Telecom changed to Telstra Pay Television arrives in Australia with Foxtel & Optus Vision Population ~ 17 million Google not yet invented as a search engine. Used Netscape, Yahoo or Altavista

11 1995 Health Information Management ISSUES Increasing issues in facilities with lack of storage space & increasing retention schedules Early uptake of technology such as optical discs Boom in dependence on email technology Increasing reliance on faxing clinical information & associated privacy issues

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13 2008 Prime Minister – Kevin Rudd Population ~ 21 million Google Street View images of Australia city streets added to Google Maps & Google Earth software Australia was released

14 2008 Health Information Management ISSUES Graduates go into workplaces that are primarily paper based after embracing internet and mobile phone technology throughout university HIM workforce dominated by older HIMs that have less trust in new technologies Ongoing storage issues which are forcing organisations to make decisions re electronic storage option Multiple types of information systems and issues with interfacing and sharing of information while maintaining privacy legislative requirements

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16 How Can We Work Together Effectively? Managing different communication styles Balancing expectations around change and organisation outcomes Effectively working cohesively when different generations manage each other

17 Generations Working Together Through Change Important that each generation of HIMs accept and acknowledge each other for their varying skills and experience Manage HIM team in a way that older generations are respected for their knowledge whilst younger HIMs are encouraged to offer new perspectives on organisational goals HIMs must work together to promote themselves as leaders in e-health initiatives in their districts

18 e-Health Reforms The Future Direction National Health & Hospital Reform Implementation of foundation eMR in GCHSD at Robina Hospital by July 2010 GCHSD aiming for a ‘paperless’ medical record by late 2012/early 2013 (GCUH opening) Queensland Health directions with e-Health initatives

19 Education and Planning How do health services attract and motivate generation Y with their limited technological uptake? How do we plan for and educate a modern health information workforce? What technology can we embrace to assist with HIM issues in the future?

20 In Conclusion Expect different HIMs to bring different skill sets, adaptability and communications styles to the HIM team Recognise that different generations adapt to change in different ways and model change management programs accordingly to allow for generational differences Tailor education programs and training methods to different generations based on their experiences to optimise training opportunities Continually adapt to the changing focus of the profession to ensure that HIMs remain a relevant resource in the health care setting no matter which generation a HIM represents

21 Roar with Pride Promote the profession Be proud to be a HIM Have a voice in your organisation Embrace change Support HIMS of all generations Contact Details Kathryn Carmichael - Manager Health Information Services, Gold Coast Health Service District, 0466 207 620 kathryn_carmichael@health.qld.gov.au Katherine Irving – Health Information Manager, 07 5668 6810 katherine_irving@health.qld.gov.au katherine_irving@health.qld.gov.au


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