2 Learning ObjectivesExplain the demands and rewards of being a supervisor.Identify and discuss the major demographic and societal trends that will affect supervisors.Summarize the challenges supervisors face in fulfilling managerial roles.
3 Learning Objectives4. Explain why effective supervisors should possess a variety of skills.5. Define management and discuss how the primary managerial functions are interrelated.
4 Definition of a Supervisor first-level manager in charge of entry-level and other departmental employees
5 The Rewards Satisfaction in working with motivated employees More status and a higher salaryAuthority to make decisions and manageRewards from higher managementOpportunity for professional and personal growth
6 The Demands Longer hours, often without additional pay Transition from peer group is sometimes difficultInterruptions, crises, problems, and complaintsSpend much time obtaining, interpreting and giving informationConflicting demands and shifting priorities
8 Factors and Trends Affecting the Supervisor Population and workforce growthChanging age patternsWomen in the workforce and related issuesGrowth of racial minorities in the workforceOpportunities for women and minorities
9 Factors and Trends Affecting the Supervisor Educational preparationOccupational and industry trendsChanging technology and business conditionsGlobal challengesWork scheduling and employment conditions
10 Factors and Trends Affecting the Supervisor Corporate culture and ethical conductOther governmental and societal issuesWorkplace incivility and difficult peopleEmpowerment and employee participation in decision making
11 DiversityDiversity:Differences in culture, ethnic background, gender, age, educational level, race, and lifestyle characteristics among employees.
12 A Changing Workforce Flextime—employees choose work schedule Job sharing—two or more employees share a single jobTelecommuting—employee works at home using a computer and modelGlass ceiling—invisible barrier to advancement for women and minoritiesUnderemployment—situation in which people hold jobs that don’t utilize their skills, knowledge, or abilities
13 A Changing WorkforceContingent worker—part-time, temporary, or contract employee who works dependent on an “as needed” basisTwo-tier wage system—paying new employees at a lower rate than more senior employeesCorporate culture—set of shared purposes, values, and beliefs that employees hold about their organizationParticipative management—allowing employees to be involved in organizational decision making
14 The Person in the Middle Manager Supervisor Subordinate
15 Two Primary Requirements Effective supervisors must have:Working knowledge of jobs being performedThe ability to run the department
16 Managerial Skills Make The Difference The difference between a good supervisor and a poor one, assuming that their technical skills are similar, is the difference in their managerial skills.
17 Need for a Variety of Skills Technical skillsHuman relations skillsAdministrative skillsConceptual skillsPolitical skillsEmotional intelligence skills
18 Learnable Skills Managerial skills can be learned and developed with: TimeEffortDeterminationProper toolsPractice
19 Functions of Management The process of getting things accomplished with and through people by guiding and motivating their efforts toward common objectives
20 Functions of Management Enabler:The person who does the things necessary to enable employees to get the job done
21 Functions of Management Planning — determining what should be doneOrganizing — arranging and distributing work among members of the work group to accomplish the organization’s goalsStaffing — the task of recruiting, selecting, orienting, training, appraising, promoting, and compensating employees
22 Functions of Management Leading – the managerial function of guiding employees toward accomplishing organizational objectivesControlling – ensuring that actual performance is in line with intended performance and taking corrective action if necessary
23 The E-Z Route for Supervisory Success EnableExcellenceEducateEquipEncourageEmpowerExciteEngageEmpathizeExalt
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