2American Hotel & Lodging Educational Institute® Our mission statement: Continue to be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.
3American Hotel & Lodging Educational Institute® Founded in 1953Non-profit organizationWorld’s largest developer of training and development solutions for the hospitality industryOffices in Florida, Michigan, and IndiaPreeminent leader in hospitality certification90 licensed affiliates in 50 different countriesOver 100 products in a variety of training media (online, video, print, distance learning, mobile applications)
4American Hotel & Lodging Association (AH&LA) Based in Washington DCWorld’s largest hotel industry associationRepresenting 1.8 million Hotel rooms with over 15,000 member propertiesServing the hospitality for more than 100 yearsThe Educational Institute is the non-profit educational and training arm of the association
10Certification Process ApplicationQualificationProctored Examination(paper-based or online)Certificate & Pin
11Industry Leaders Using Our Certifications Those who highly support Professional CertificationChoice HotelsBest Western InternationalHyatt HotelsInterContinental Hotels GroupMarriottWyndham WorldwideRitz Carlton
12Executive LevelGeneral Manager, Owner/ Operator and Corporate ExecutivesQualified experienceComprehensive study materials and exam
13Certified Hotel Administrator (CHA®) CHA® Exam Preparation BookletResource materials (CD)Additional ResourcesOnline Review SessionOnline Assessment ToolThe exam preparation materials include…Also available to assist in preparing for the CHA exam are…
18Department Head LevelDepartmental Executives for Rooms, Food & Beverage, Engineering, Security, HousekeepingQualified ExperienceComprehensive study materials and exam
19ManagersDepartmental Executives for Revenue Manager, Sales ProfessionalQualified ExperienceComprehensive study material and exam
20Supervisors Supervisors for all hotel departments Qualified Experience Supervisory Skill Builders trainingThis certification fits for all areas of the hotel, so it is one of our best-selling program. Not only do supervisors go through this program, but also managers who want to test their supervisory knowledge.
21Supervisor Supervisory Skill Builders Study material for the for CHS®. Topics include:You as a SupervisorLeadershipTime ManagementEffective CommunicationImproving Employee PerformanceHandling Problems & ConflictConducting Training & OrientationStaffing & SchedulingSeparate fee applies.
22Hospitality Skills Certification Certification designations for Guest Services, Housekeeping, and Food and BeverageCurrent employment in the hospitality industryWe have 19 Hospitality Skills Certifications for line employees. These include the areas of Guest Services, Housekeeping, and Food and Beverage.
23Hospitality Skills Certification Train, Retain, Assess, Certify (TRAC)Study resource for the line designations, includes:Trainers GuideEmployee Reference GuideCertificationSeparate fee applies
25Certified Lodging Security Director (CLSD®) Updated review materials and exam to include information from:Department of Homeland Security (DHS)USA PATRIOT ActOccupational Safety and Health Administration (OSHA)Centers for Disease Control and Prevention (CDC)
26Certified Lodging Security Director (CLSD®) Who should apply?Security director at a property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues.Tourism Police Officer who provides tourism oriented security.
27Certified Lodging Security Director (CLSD®) Fee includes:Exam Preparation BookletResource Materials CDExamCertificate and Lapel Pin upon successful completion of the examExam consists of 150 multiple-choice questions that must be answered within a three hour time period.Exam passing score: 75%Recertification: every 5 years
28Certified Lodging Security Supervisor (CLSS®) Who should apply?A qualifying supervisor is a person who supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews
29Certified Lodging Security Supervisor (CLSS®) Fee includes:Study materialExamCertificate and Lapel Pin upon successful completion of the examExam consists of 125 multiple-choice questions that must be answered within a two hour time period.Exam passing score: 70%Recertification: none
30Certified Lodging Security Officer (CLSO) Who should apply?Lodging Security Officer
31Certified Lodging Security Officer (CLSO) Certified Lodging Security Officer (CLSO) uniquely integrates three training functions:Skill and Knowledge TrainingPerformance Assessment and TestingRecognition and Achievement
32Certified Lodging Security Officer (CLSO) Recommended Study Resource:The Lodging Security Officer Program is a beneficial tool in preparation for the CLSO exam. Topics covered:Suspicious activity reportingDrug related issuesFoodborne illnessesDeath of a guestActive shooterHostage situationsSigns of terrorismChild traffickingSeparate fee applies.
33Certified Lodging Security Officer (CLSO) Fee includes:ExamCertificate and Lapel Pin upon successful completion of the examStudy resource is NOT included.Exam consists of 60 multiple-choice questions that must be answered within a one hour time period.Passing score: 70%Recertification: none
34Trainer Certifications CHT®Certified Hospitality TrainerCHDT®Certified Hospitality Department Trainer
35Certified Hospitality Trainer (CHT®) For the property or corporate trainerDesigned to develop trainers at the department levelAcknowledges the ability to design and implement training programs
36Certified Hospitality Trainer (CHT®) Trainer Development Program:Study materials for the CHT® examEffective trainingUnderstanding job breakdown and skills performanceUnderstanding the learning processSeparate fee applies.
37Certified Hospitality Department Trainer (CHDT®) Is aimed at line and supervisory employees with training responsibilitiesAdds a level of professionalism to the departmental trainer’s roleProvides an opportunity for employees to validate their skillsThe Certified Hospitality Department Trainer is another one of our best-selling programs. An individual does not need to be in a supervisory position to be able to apply for the CHDT. This is also for the individual who is in a line position and is one of the department’s designated trainers.
38Training PathThis is an example of how the Certified Hospitality Trainer, Certified Hospitality Department Trainer, and our Hospitality Skills Certifications for line employees can all work together. This has worked very effectively in Egypt. Master trainers earned the CHT, then trained numerous CHDT’s, who then went back to their hotel properties to train line employees.
39Certified Hospitality Educator (CHE®) Designed specifically for hospitality educatorsStrengthen students' critical thinking and motivation to learnShare ideas with your peersRecognition for teaching abilities from students, colleagues, and the industry
40Guest Service Gold® Training, Employee Certification, Property Certification Achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways.Our newest Certification Program is Guest Service Gold, which sets a new standard of exceptional service based on emotionally engaging with guests.
41Guest Service Gold® Training Seven true brief stories designed to motivate and inspire hotel employees to ‘go for the gold’ when it comes to providing service above and beyond the call of duty.Segments focus on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion
42Guest Service Gold® Employee Certification Employee who completes the Guest Service Gold® Training Program or an equivalent training program offered by the property is eligible to become a Certified Guest Service Professional (CGSP®).
43Guest Service Gold® Nickelodeon - Property Certification
44Guest Service Gold® Property Certification A property that certifies all its line-level positions that are in contact with guests will become a Certified Guest Service Property. Example: Line employees in Front Office, Food & Beverage, Housekeeping, SecurityThe property will receive a plaque to proudly display in their lobby/front desk area for guest to recognize their commitment to providing exceptional guest service.
45Personal Career Planner CHA®General ManagerCRDE®Rooms DirectorCHS®Front Desk SupervisorFront DeskRepresentative
46Benefits of Training and Certification IncreasedOccupancyAverage DailyRate/Rev ParIncreasedEmployeeProductivity & MoraleTraining System Providing Continuous Ongoing TrainingIncreasedRetentionReduced Cost of TurnoverImprovesQualityControlIncreasedGuestSatisfaction