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Iowa Civil Rights Commission Disclaimer The information contained in this presentation is a brief overview and should not be construed as legal advice.

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Presentation on theme: "Iowa Civil Rights Commission Disclaimer The information contained in this presentation is a brief overview and should not be construed as legal advice."— Presentation transcript:

1 Iowa Civil Rights Commission Disclaimer The information contained in this presentation is a brief overview and should not be construed as legal advice or exhaustive coverage of the topic. Preventing Sexual Harassment For Supervisors

2 A state administrative agency which enforces your rights under the Iowa Civil Rights Act of 1965 (Chapter 216 of the Iowa Code). Iowa Civil Rights Commission

3 VISION: A State free of discrimination. MISSION: Enforcing civil rights laws through compliance, mediation, advocacy, and education.

4 Protected Personal Characteristics In Employment Race Color Creed Religion National Origin Age Sex/Pregnancy Sexual Orientation Gender Identity Physical Disability Mental Disability Retaliation

5 Overview Definition of sexual harassment Definition of general harassment Examples of prohibited behaviors You and your organization ’ s responsibilities Liability

6 For Supervisors- What is Sexual Harassment? For many people, "sexual harassment" is an emotionally charged topic, loaded with confusion and uncertainty. This is unfortunate, because sexual harassment can be readily understood. But what really is and what is not sexual harassment? This course will help you answer these questions.

7 What is harassment ? Behavior which has the effect of humiliating, intimidating, or coercing someone through personal attack. Behavior that can cause the recipient to be embarrassed, uncomfortable and cause emotional distress.

8 Harassment of any kind is bothersome, demeaning, irritating, and annoying behavior. Sexual harassment is specifically harassment of a sexual nature. Most sexual harassment is simply disrespectful behavior towards others. The involved parties can be men or women; supervisors, subordinates or peers. We all suffer when our workplace tolerates abusive and demeaning behavior. To eliminate sexual harassment, we need to understand it. What is Sexual Harassment?

9 This course is designed for adults in the workplace. It is not intended to make everyone a lawyer. The course is intended to make you think about what behaviors in your work setting might be considered sexual harassment so you can avoid and take action against any such behaviors. What is Sexual Harassment?

10 At the end of this course, you will be able to: · identify behavior that might be considered sexual harassment, · explain the legal and other consequences of sexual harassment · describe your role and responsibility in creating a workplace free of sexual harassment, · state what actions to take against sexual harassment, and describe appropriate policies and procedures on sexual harassment. Objectives of this Course

11 We each have the responsibility to treat others with respect. If you stay aware of your responsibility and assert your rights to a respectful work environment, you will have taken an important step toward eliminating sexual harassment. Sexual harassment is a behavior, and adults are responsible for their own behavior and its consequences. Sexual Harassment is a Behavior

12 The balance of risks and rewards is heavily stacked against offenders. Many people have lost their jobs and ruined their careers by engaging in sexual harassment. In this program, you will learn about making choices to avoid the high risks of sexual harassment. You will learn to recognize and avoid behaviors that are not acceptable in today's workplace. You will also learn what to do if you encounter unwelcome conduct of a sexual nature at work. You need more than knowledge to change behavior. You need to recognize the likely consequences of your behavior and base your actions accordingly. Will This Course Change Behavior?

13 Sexual harassment is common throughout the workplace, in all occupations and professions, educational backgrounds, age, racial and ethnic groups, and income levels. While the majority of reported cases of sexual harassment involve a male harassing a female, it can also involve a female harassing a male or either men or women harassing members of their own sex. In 2006, the EEOC received 12,025 complaints at the Federal level about sexual harassment, 15.4% of which were filed by males. How Common is Sexual Harassment?

14 Sexual harassment is illegal and can lead to harsh consequences for offenders. The focus of this course is preventing sexual harassment in the workplace. The workplace differs from the broader community, because at work some people have authority over others, and this authority relationship can lead to coercion. People at work are not as free to come and go as they are elsewhere, and since they have to work where they are assigned, they are entitled to an environment free of sexual harassment. Sexual Harassment in the Workplace

15 Sexually harassing behavior shows great disrespect. Nobody is likely to harass someone he or she respects, either accidentally or deliberately. Despite some claims of over-sensitivity, most adults understand the meaning of harassment, just as they know the meaning of teasing. An attitude of consideration and respect towards all those with whom we come in contact will go a long way towards creating an atmosphere that excludes sexual harassment. A Matter of Respect

16 Most workplace sexual harassment is based on power and not on romance, although failed romances can lead to sexual harassment. At work some people have authority over others. In these formal power relationships, subordinate employees do not always feel free to speak up to persons of higher authority who have control over their working conditions. Sex or Power

17 But sexual harassment is illegal, and neither workplace authority nor any power position ever conveys the right to break the law. In addition to formal power relationships, informal types of power, such as domination through physical size, loud voice, overbearing personality, superior or controlling attitude, or the harasser's position amongst peers can be intimidating and threatening to some employees, discouraging them from speaking up about unwelcome behavior. Sex or Power

18 Sexual harassment has been the subject of many lengthy and expensive lawsuits,suggesting it may be complicated to define and understand. On June 26, 1998, the United States Supreme Court handed down two landmark decisions that clarified the liability standards for sexual harassment. Together these two decisions established a new standard for making employers liable for a supervisor's sexual harassment of a subordinate under his or her authority 1998/99 Supreme Court Decisions

19 As a result of those decisions, under federal law, an employer is legally responsible to a victimized employee for sexual harassment by a supervisor with authority over that employee in two instances. 1.When the harassment leads to a tangible employment action, such as demotion, decreased compensation, significantly different work assignments, or termination, the employer's liability is absolute. 2. When there has been no tangible employment action, the employer is liable unless it can prove that it has taken reasonable care to prevent and correct promptly any sexually harassing behavior (such as widely disseminating an effective policy and complaint procedure) and the employee "unreasonably failed to take advantage of any preventive or corrective opportunities provided by the employer or to avoid harm otherwise." Supreme Court Decisions on Employer's Liability

20 The first case (Faragher v. City of Boca Raton) involved female lifeguards who had been repeatedly harassed over several years with offensive touching and foul comments by their supervisors. The Supreme Court found their employer, the City of Boca Raton, liable for the misconduct of its supervisory employees, in part because it had failed to disseminate its policy against sexual harassment to beach employees. The Court found that Ms. Faragher had no complaint procedure to follow, and that she and others had been discouraged by a male lifeguard training captain from reporting further up the city's chain of command. Employer Liability

21 The second case (Burlington Industries, Inc. v. Ellerth) involved a woman who felt compelled to quit her job after enduring 15 months of boorish and offensive remarks, physical advances, and propositions by a middle- management executive. The Court agreed that the supervisor's conduct constituted actionable sexual harassment, and sent the case back to the lower court to decide whether the company could prove that it had a well-publicized sexual harassment policy against such conduct and that the employee unreasonably failed to take advantage of the policy

22 Taken together these U.S. Supreme Court decisions hold employers responsible for their supervisors' sexually harassing behaviors in the workplace. They also hold employees responsible for reporting offensive behavior in accordance with the employer's policy and complaint procedure if the policy and procedures have been well publicized and fairly and consistently enforced by the employer. Employer Liability

23 2004 Supreme Court Decision Pennsylvania State Police v Suders In this case, Nancy Drew Suders, a police communications officer, suffered severe hostile environment sexual harassment from her supervisors. The harassment reached a point where her working conditions became so difficult that she resigned her position. The Third Circuit Court of Appeals found that this constructive discharge was a tangible employment action, therefore making the employer absolutely liable for the supervisors' behavior under the standards previously established in the 1998 Faragher and Ellerth cases.

24 Pennsylvania State Police v Suders However, in 2004 the U.S. Supreme Court found that the 3rd Circuit erred in not allowing the employer to assert the Faragher/Ellerth affirmative defense because the constructive discharge was not the result of an "official act" on the part of the supervisors. The Court sent the case back to the lower courts for further proceedings. 2004 Supreme Court Decision

25 However, if the hostile work environment did not include an "official act" on the part of the supervisor, the employer can assert the defense that it is not liable for the supervisor's conduct because it exercised reasonable care to prevent and promptly correct any wrongful behavior and that the employee unreasonably failed to take advantage of complaint procedures or other preventive opportunities provided by the employer. In June 2004, the U.S. Supreme Court held that an employer has no legal recourse when its supervisor's unlawful harassment includes an "official act" that causes an employee to quit (constructive discharge). Examples of such an official act may include "a humiliating demotion, extreme cut in pay, or transfer to a position in which the employee would face unbearable working conditions." 2004 Supreme Court Decision

26 Burlington Northern Santa Fe Corp v. Sheila White In June 2006 the U.S. Supreme Court issued an important decision dealing with retaliation against an employee who has reported or complained about sexual harassment. Sheila White, a female employee working in a railroad yard, complained about sex discrimination. Shortly afterward, she was reassigned to a less desirable position. The reassignment did not involve loss of wages but did include harder and dirtier work. The plaintiff filed a charge with the EEOC regarding the reassignment and another retaliation charge claiming the employer placed her under surveillance following her previous complaint. Soon afterwards she was suspended without pay for 37 days. 2006 Supreme Court Decision

27 The U.S. Supreme Court unanimously held that Burlington violated the anti-retaliation provisions of Title VII of the Civil Rights Act, stating that the reassignment of duties and the unpaid suspension would deter a reasonable person from filing a discrimination claim in the future. 2006 Supreme Court Decision Burlington Northern Santa Fe Corp v. Sheila White

28 The Supreme Court has not addressed the standard of liability for peer sexual harassment or harassment by supervisors not directly in the line of authority over a victim. In those circumstances, lower courts have consistently held employers liable only if they knew or reasonably should have known of the sexually harassing behavior and failed to take immediate and appropriate corrective action, including ending the harassment, preventing future misconduct, and taking appropriate disciplinary action against the offending employee. Co-worker Harassment Liability

29 Employees who deal directly with customers, the public or with personnel from other organizations, must always ensure that their own behavior is acceptable. They are also strongly encouraged to report incidents of unwelcome behavior by others. You do not have to tolerate unwelcome behavior by the public, but like everyone else, you must act responsibly when dealing with unwelcome conduct. Employee Responsibilities

30 Office Romance While office romances are not illegal, they can create three serious problems. The first problem is that romantic behavior may raise concerns about undue favoritism, may be distracting to other employees, and may imperil the integrity of the work environment. Because productivity may suffer under these circumstances, some employers have policies prohibiting such relationships. The second problem is that if those involved in a romantic relationship engage in behaviors in the workplace that create a hostile work environment for other employees, those behaviors can expose the employer to liability for sexual harassment. The third problem is that if the romance goes sour, especially between supervisor and subordinate, the risk of liability for sexual harassment is greatly enhanced.

31 Sexual harassment does not occur just between a male boss and a female subordinate. Sexual harassment may occur in a variety of circumstances: to you, personally peer to peer harassment, subordinate harassment of a supervisor, men can be sexually harassed by women, same sex harassment - men can harass men; women can harass women, third party harassment, and offenders can be supervisors, co-workers, or non-employees, such as customers, vendors, and suppliers. Types of Harassment

32 Workplace sexual harassment usually involves persons of unequal authority, but it can occur between employees of equal rank, or peers. Peer to peer harassment is normally not difficult to stop. The offended party should directly and clearly ask the offender to stop the behavior, if she or he feels comfortable doing so. If the request to the offender does not stop the behavior, the next step is to ask a supervisor to intervene. Once asked, the supervisor is obligated as the agent of the employer to take appropriate action. Peer to Peer Harassment

33 It is possible for a subordinate to harass a supervisor, although this is not very common. It may occur when the offender is particularly intimidating or if the victim is unable to exert the authority of his or her position. This type of harassment must be taken just as seriously as any other. If the behavior continues after requesting the offender to stop, the target of the harassment must seek help from a higher level of management. Subordinate Harassment of a Supervisor

34 Unwelcome behavior does not have to involve persons of the opposite sex to qualify as sexual harassment. In a unanimous ruling in March 1998, the U.S. Supreme Court ruled that same sex sexual harassment is illegal, and sent the case before it (Oncale v. Sundowner Offshore Services, No. 96- 568) back to the lower courts. Just as with sexual harassment between persons of the opposite sex, under federal law harassing behavior towards someone of the same sex can be sexual harassment if the behavior is unwelcome, sexual in nature and based on the person's gender. Same Sex Harassment

35 Persons offended by a hostile work environment need not be direct participants or targets of the hostile behavior. They can be third parties. The most critical factor in determining if behavior is sexual harassment is whether it is unwelcome. The workplace is not an entirely free and voluntary environment, and people have to work at designated locations in proximity to each other. In these circumstances, behavior that is comfortable between direct participants may be unwelcome to others close by (third parties) who cannot avoid observing it. Third Party Harassment

36 Another type of harassment that may be referred to as "third party harassment" is harassment of an employee by a third party (non-employee of your employer). This may include harassment toward an employee by a: · visitor, · vendor, · delivery or repair person, · customer or client, · employee of another business or agency on site, or at an off site location, interacting with our employees for any number of job-related reasons, The employer has the responsibility to prevent the harassment of employees by any of these third parties and to react immediately, if harassment occurs, to assure that it stops and does not recur. Third Party Harassment

37 Both men and women sometimes attempt to file false claims of discrimination or harassment. Their reasons are many: psychological problems, the desire to get back at a manager or co-worker or gain status among peers, the attempt to earn money in a lawsuit, or perhaps an attempt to protect their jobs if they are performing poorly. False claims -- those not made in good faith -- can lead to serious discipline and financial liability for the accuser. Once sexual harassment has been reported, the employer is obligated to investigate all claims, including accusations that later turn out to be false. False Accusations

38 Say "Please stop“ If you feel comfortable confronting your harasser, make it known clearly that you find the behavior offensive. By confronting the offender, you assert control over the situation. Speak up and assert your rights to a respectful work environment. For example: "Thank you for your help, but I don't like your hand rubbing against my arm. Please remove it." OR "Please stop making remarks about my body. I don't find them complimentary, I find them offensive." What should you do?

39 If you do not feel that you can confront the offender face to face, you may think about putting your request in writing. In that case, keep a copy of what you write and document when and how the material was delivered. If you do not feel comfortable telling your harasser to stop, follow your employer's complaint reporting procedures. What should you do?

40 Document incidents Keep records of each incident, including location, date, time, place, what was said, what happened, and any witnesses who may have seen or heard it. Store your records at home, and save any offensive letters, faxes, photographs, cards, emails or other notes you receive. This will be some of the best information you can have to substantiate your complaint. What should you do?

41 How can you know in advance if a behavior is unwelcome? Here are some general guidelines to avoid committing unwelcome behavior: respect the people around you, think before acting, imagine how other people might be feeling, be sensitive to cultural differences exercise common courtesy, and think twice before making a joke (any joke). Unwelcomeness: What Does It Mean?

42 Some questions to ask yourself are: how would I feel if I were in the position of the recipient? would my spouse, parent, child, sibling or friend like to be treated this way? would I like my behavior published in the organization newsletter? could my behavior offend or hurt other members of the work group? could someone misinterpret my behavior as intentionally harmful or harassing? If you are unsure if something might be welcome, don't do it. There is no risk in not doing something.

43 The law describes two different forms of sexual harassment: quid pro quo and hostile work environment. The Law

44 Quid pro quo is Latin for "this for that" or "something for something" and refers to an exchange. In this case, the exchange is between employees, where one is asked to provide sexual favors in exchange for something else, such as favorable treatment in work assignments, pay or promotion. Quid Pro Quo

45 Examples of quid pro quo: "Have sex with me and you will get promoted," or "Have sex with me or you won't get promoted." Quid pro quo is usually more severe and occurs less frequently than hostile work environment sexual harassment. Quid Pro Quo

46 Quid Pro Quo occurs when employment decisions and conditions are based upon whether an employee is willing to grant sexual favors. Hiring, promotions, salary increases, shift or work assignments, and performance expectations are some of the working benefits that can be made conditional on sexual favors.

47 Tom offers his assistant, Nancy, a ride home following an after-hours function. At her residence he attempts to kiss and sexually fondle her while urging her to invite him in. She resists his advances and tells him she is offended and angered by his behavior. Tom leaves and does not mention the incident again but during the following weeks he reorganizes the department and reassigns Nancy to a less responsible clerical position. This situation is a typical example of quid pro quo sexual harassment. Quid Pro Quo

48 Jim, a restaurant manager, tells waitress Sara that she'd better "be nice" to him if she wants to get a day off. In a job interview, the store manager Roxanne tells Jack, a summer intern, that he'll have a permanent job if he sleeps with her. When David's secretary Rosa cuts off their office romance, David puts Rosa on probationary warning for poor performance, despite her excellent performance ratings. After Cheryl refuses to date her foreman, he gives her many more undesirable job assignments. Quid Pro Quo

49 A person does not have to prove that they suffered an economic loss (e.g., been denied a promotion or a raise) to prove quid pro quo sexual harassment. It's enough to show a threat was made or reasonably implied. According to federal guidelines regarding sexual harassment, a single sexual advance may constitute harassment if it is linked to the granting or denial of employment benefits. The harassment does not have to occur more than once to prove quid pro quo sexual harassment. Quid Pro Quo

50 A hostile work environment is one in which unwelcome conduct of a sexual nature creates an uncomfortable work environment for some employees. Examples of this conduct may include sexually explicit talk or emails, sexually provocative images, comments on physical attributes or inappropriate touching. Hostile Work Environment

51 The following example could be construed as hostile working environment sexual harassment. Mandy has a habit of leaning in close to Rachel and brushing her hand against her thighs when they are working at a shared workstation. Rachel has brushed her away and asked her to stop several times, but Mandy continues to annoy her. Mandy and Rachel are co-workers, and Mandy is not asking Rachel to exchange sexual favors for favorable working conditions, so her behavior is not quid pro quo sexual harassment. It could, however, be considered hostile work environment sexual harassment. Hostile Work Environment

52 Risky Behaviors - Verbal The following behaviors may contribute to creating a hostile environment if they are unwelcome: derogatory comments of a sexual nature or based on gender comments about clothing, personal behavior, or a person's body sexual or gender-based jokes or teasing requests for sexual favors repeated requests for dates terms of endearment, such as "honey," "dear," "sweetheart," "babe" references to an adult as "girl" or "boy," "doll" or "hunk" sexual innuendoes or stories grunts, wolf whistles, catcalls, hoots, lip-smacks and animal noises tales of one's partner's sexual inadequacies or prowess tales of sexual exploitation graphic descriptions of pornography obscene phone calls or emails lies or rumors about a person's personal or sex life puns such as turning work discussions to sexual topics

53 The following may contribute to creating a hostile environment: leaning over, invading a person's space inappropriately touching a person or person's clothing "accidentally" brushing sexual parts of the body indecent exposure, mooning or flashing blocking someone's path to make a sexual advance uninvited neck massaging deliberately touching sexually, brushing up against, or pinching pressing or rubbing up against a person stalking grabbing kissing, hugging, patting, stroking actual or attempted sexual assault Risky Behaviors - Physical

54 Risky Behaviors – Visual The following may contribute to creating a hostile environment: posters, cartoons, drawings, calendars, pinups and pictures of a sexual nature electronic bulletin boards/computer graphics of a sexual nature inappropriate, sexually expressive or revealing clothing e-mail that is saved, printed or forwarded knick-knacks and other objects of a sexual nature

55 Most of us love a good laugh. Humor can relieve tension and energize, but teasing and sarcasm are high-risk ways of communicating. Does this mean that all fun is out of order in the workplace? Absolutely not, but if the fun is at the expense of another person or persons, it is risky. "It was just a joke" is not an excuse for sexual harassment. Humor - A Risky Behavior?

56 People often have such different perspectives on behaviors that it is easy to offend someone through ill-considered attempts at humor, teasing or sarcasm. Remember that only the impact, and not the intent, matters in determining if a reasonable person would consider the behavior sexual harassment. Before taking any risks, make certain that your behavior; whether in person, by phone or via email, is welcome. A careless mistake may become very costly to the respect others have for you and to your financial and job security. Humor - A Risky Behavior?

57 Many people touch others in the normal course of life and work, but unwanted touching can be offensive and uncomfortable to others. This is especially important to know for people who are accustomed to touching others. The best policy is always to avoid touching someone else unless you are sure it is welcome. Risky Behaviors - Touching

58 It is important to understand that intent is not relevant in determining whether or not a behavior is sexual harassment. All that matters is the impact of the behavior on the work environment. Regardless of intent, the behavior will be judged on its impact upon the work environment. This fact is critically important. The statement, "I didn't mean anything by it," is not a valid defense of harassing behavior. Intent vs. Impact

59 Joey loves to tell funny stories and keep the spirit of good cheer alive in the workplace. One morning, he spies Jessica looking a little tired and depressed. To cheer her up, he tells her a silly story with sexual innuendo. Jessica looks offended and moves away hurriedly. Joey didn't mean any harm, but what one person may intend as genuine friendship (even if in a clumsy way) may be perceived quite differently by another. Intent vs. Impact

60 Does this mean that an unintentional slight of someone can contribute to hostile environment sexual harassment? YES, it does. It is the impact of the behavior, not the intent, that matters with regards to sexual harassment. Intent vs. Impact

61 If an unwelcome behavior of a sexual nature causes someone to take offense, it will be judged whether or not it is sexual harassment as if interpreted by a "reasonable person". This standard of a reasonable person has arisen from court attempts to interpret what behaviors should reasonably be considered sexual harassment. Since not everyone interprets behaviors in the same way, the courts find that, in order to be illegal, the conduct must be severe or pervasive and offensive to a reasonable person in similar circumstances. Under this standard, one-time unwelcome behavior will seldom qualify as sexual harassment unless it is sufficiently severe as judged by a reasonable person. The "Reasonable Person" Standard

62 Occasionally we hear people, usually men, joke that they would like to be sexually harassed. This statement misuses the word "harassment.” Harassment is unpleasant, annoying behavior. It generally aims to put its target in a powerless position. Those who joke they'd like to be sexually harassed might consider how they would feel if keeping their job was dependent on submitting to the sexual advances of someone they find very unappealing. Sexual harassment is serious, and nothing to joke about. I'd love to be harassed!

63 To anticipate if your behavior is or could be sexual harassment, you need to ask yourself if it might be unwelcome. All sexual harassment is, by definition, unwelcome. Therefore, and this is critical to understand, behavior of a sexual nature that is unwelcome may be sexual harassment. Remember this when interacting with others. But how can I tell, especially ahead of time?

64 Does this mean people can't speak their minds? Not at all. It simply means that people need to realize that if their behavior, including speech, has sexual overtones, it carries a risk if it is unwelcome. If behavior has nothing to do with sex, it cannot be sexual harassment. Similarly, if behavior is not unwelcome, it cannot be sexual harassment. People who rely on free speech as an excuse for their behavior may find this choice very costly. Can't I say what I think? What about free speech?

65 EEOC Definition of Harassment Harassment is unwelcome conduct which is taken because of a protected personal characteristic and which creates an abusive job environment. There are three requirements Unwelcome conduct Because of protected characteristic Hostile/Abusive environment

66 Hostile Environment Where verbal or nonverbal behavior in the workplace focuses on the sexuality of another person or occurs because of a person ’ s gender or other protected characteristic. Where verbal or nonverbal behavior in the workplace is unwanted or unwelcome Where verbal or nonverbal behavior is severe or pervasive enough to affect the person ’ s work environment

67 Sexual harassment is highly disruptive and unpleasant for all parties involved, and it is also very costly in many ways. Everyone in the workgroup feels its negative effects, and the immediate parties involved may suffer severe losses, including: The Costs of Sexual Harassment

68 Martin Greenstein, the ex-trademark attorney at the San Francisco firm of Baker and McKenzie, made over $500,000 yearly as a partner in the firm. In 1991 a legal secretary who had worked for him only three weeks brought suit against Greenstein and the firm Baker and McKenzie for sexual harassment. The jury awarded the secretary $7 million in punitive damages from Baker and McKenzie. The judge subsequently reduced the award to $3.5 million from Baker and McKenzie and to about $225,000 from Greenstein. After a history of sexual harassment allegations in both the Chicago and Palo Alto offices of Baker and McKenzie, Greenstein was terminated in 1993. The costs of Sexual Harassment: financial losses

69 Sexual harassment also takes a heavy toll on physical well being. Physical reactions to sexual harassment may include: headaches lethargy gastrointestinal distress dermatological reactions weight fluctuations sleep disturbances, nightmares phobias, panic reactions sexual problems. The costs of Sexual Harassment: physical health

70 The emotional effects of sexual harassment can be devastating. Here are some of the feelings suffered by targets of harassment: depression, anxiety, shock, denial anger, fear, frustration, irritability insecurity, embarrassment, feelings of betrayal confusion, feelings of powerlessness shame, low self-esteem, self-consciousness guilt, self-blame, isolation. The costs of Sexual Harassment: emotional well being

71 The typical Fortune 500 company loses millions annually to sexual harassment in the form of absenteeism, increased staff turnover and reduced productivity, as quoted in a WORKING WOMAN magazine survey. Morale declines and divisiveness increases among co-workers. Worker's compensation and unemployment claims increase, along with increased potential litigation. On top of these costs are the huge, intangible costs of damaged individual or corporate reputations and credibility. The costs of sexual harassment: time and productivity

72 Sexual harassment can have a negative effect on individuals and on employers. It can result in: decreased job satisfaction unfavorable performance evaluations loss of job or promotion drop in academic or work performance absenteeism withdrawal from work or school change in career goals. The costs of sexual harassment: job and career loss

73 Supervisors exercise authority on behalf of their employer, which gives them important additional responsibilities regarding sexual harassment. First, all supervisors must exercise their authority to ensure that their workplace is free of sexual harassment. They must take every complaint seriously and respond promptly to employees requesting help. Supervisors’ Responsibilities

74 Second, supervisors who engage in unwelcome behavior towards others, including subordinates, take a very large personal risk. A court may find you personally liable, in addition to your employer's liability. It is essential that all supervisors are aware of their responsibilities. Anyone who ignores this responsibility and is found guilty of sexual harassment may be held personally liable for financial costs that have reached into the millions of dollars and may incur discipline up to and including termination of employment. Supervisors’ Responsibilities

75 Supervisors exercise authority on behalf of their employers, and therefore their employer may be liable for any illegal behavior by its supervisors. The United States Supreme Court affirmed that employers are responsible for the behavior of their supervisory employees, and particularly that supervisors who abuse their authority are considered to be acting on behalf of the employer. Management must provide reasonable supervision and must respond promptly when employees complain of unwelcome behavior. Supervisors' Actions as Agents of the Employer

76 Before a Complaint is Filed There are many things you, as a supervisor, can do to prevent harassment before it occurs:  Discourage any behavior which may be discriminatory or harassing - such as offensive remarks or demeaning verbal, written or visual jokes directed toward individuals or groups. You, personally, can set an example by being a model of the type of behavior standards you expect from your employees. Within your area of responsibility, try to create an atmosphere in which people feel comfortable addressing issues and participating in problem solving. Supervisors’ Responsibilities

77  The law requires those in positions of authority to take action if they know or should have known of discriminatory behaviors. This means you should not wait for a complaint to be filed before taking action. If you become aware of a harassing or discriminating situation, take action immediately to stop the inappropriate behavior. Supervisors’ Responsibilities

78  Ensure that all employees complete required training and receive a copy of the sexual harassment and non- discrimination policies. Be sure that everyone is familiar with and understands your employer's complaint procedures and that they are aware of their rights and responsibilities. This includes informing employees that they have a right to a harassment-free environment and an obligation to report any incidences of sexual harassment that they may experience or witness, without fear of reprisals for doing so. Supervisors’ Responsibilities

79 Dealing with Complaints When a complaint is brought to your attention: Immediately report it according to the reporting structure outlined in the policy and complaint procedure. Be supportive of complainants; but if an employee approaches you to "discuss" a harassing situation, stating they just want to talk about it, not file a complaint just yet--be careful. You should never promise to keep a situation involving harassment just between the two of you. Every situation needs to be investigated and resolved as quickly as possible. Supervisors’ Responsibilities

80 Conduct fair and thorough investigations or fully cooperate with designated investigators by committing whatever assistance or resources are necessary to probe allegations of hostile, abusive or offensive treatment. Be diligent and timely in enacting any corrective action, whether it is to resolve a situational issue, discipline an offending employee or correct any harm done to the complainant. Following a complaint or investigation, continue to monitor the situation to assure that the problematic behavior has ceased. Periodically meet with the complainant after the issue has been resolved and confirm that no retaliation has occurred. Protect the privacy of all parties by maintaining confidentiality as much as possible. Supervisors’ Responsibilities

81 What if you are accused of Sexual Harassment? If an employee directly accuses you of sexual harassment, you should listen carefully to understand what that person is feeling and why he or she feels your behavior was inappropriate or offensive. Regardless of whether or not you agree or understand the other person’s point of view, you should respect his or her feeling, meaning cease the behavior in question and apologize for making that individual feel uncomfortable. You should appreciate that the employee has approached you directly and provided an opportunity to solve the problem informally. Tell him or her that you will avoid similar conduct in the future and then keep your word. Supervisors’ Responsibilities

82 What if you are accused of Sexual Harassment? If you feel your behavior was acceptable or that you are being falsely accused, immediately discuss the situation with your manager or the appropriate department. If a formal complaint is filed against you, you should become as informed as possible regarding the allegations. Understand that a thorough investigation must take place, though it may be an unpleasant experience. Cooperate fully with the investigator, being honest when questioned about the alleged conduct. You may also choose to seek professional, outside advice. Supervisors’ Responsibilities

83 What if you are accused of Sexual Harassment? If you are not confronted directly by the complainant, beware of attempting to contact him or her, either to try to apologize or to obtain an explanation of the complaint. Such behavior, in some circumstances, may actually be considered retaliatory. Under no circumstances should you act in any way that might be construed as retaliation against the person making the complaint. Supervisors’ Responsibilities

84 If you report an incident of sexual harassment, or ask for help on a question of sexual harassment, you are entitled to confidentiality within certain limits. If you request confidentiality, you will be advised that your employer needs to conduct an investigation. Those involved will need to be interviewed. Confidentiality will be protected where possible. Some people may "need to know." In such cases these people will be asked to keep matters confidential where possible. If the issue later becomes a lawsuit, any request for confidentiality may not be able to be honored at that future time if personnel files are demanded, or if employees are interviewed by attorneys. Otherwise, access to your files on the issue can and should be limited to a "need to know" basis. Confidentiality

85 Review Definition of sexual and general harassment Types of harassment You and your organization ’ s responsibility The organization ’ s policy What to do when harassment occurs Liability

86 Quiz Answers and Questions

87 Iowa Civil Rights Commission Grimes State Office Building 400 E. 14 th Street Des Moines, Iowa 50319 515-281-4121 800-457-4416 (toll free) fax: 515-242-5840 website:

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