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Module 3 Supervisors – Carillion Systems and Processes Briefing

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1 Module 3 Supervisors – Carillion Systems and Processes Briefing
11th May 2012

2 Why are we here? Supervisors play a key role in the health and safety of any contract or account. They develop, implement and monitor Safe Systems of Work. They are “hands on” with the safety and standards of workmanship in our workplaces. Carillion considers that having the best supervisors on our sites is essential in improving safety performance on site. Safety must come first. The aim of this course is to ensure that supervisors know what Carillion Building expects of then when they whilst on our site as they are the responsible person for the operatives under their command.

3 What the course brings A clear understanding of what is expected of you, Advice on actions/protocols with which you must comply, Clarity of your responsibility to Carillion and your workforce, Every Supervisor – Carillion and Trade Contractor will attend this course, A greater understanding of our expectations and your role and responsibilities on Carillion Projects.

4 You will be doing this now.
Modules Module 1 Supervisors - Expectation Briefing Completed Module 2 Supervisors - Behaviour Briefing Completed Module 3 Supervisors - Carillion Systems and Processes Briefing You will be doing this now.

5 Our Expectations SAFETY FIRST! Our One Team approach Our Rules
What Behaviours expected of you What Skills you will need

6 Your Role You represent your Company/Employer on site.
Your Role is key in delivering safety on site. We need you to: Lead by example Your behaviour will affect how others act Support us to make the site incident free We have a target of zero reportable accidents Play your part Take on board what we are about to explain to you Make yourself known Supervisors on Carillion sites are required to wear black hats so that they can be readily identified

7 Your Role In your role as a Supervisor you are appointed to manage your people and put them to work safely. You are responsible to ensure that your workforce is provided with necessary information, including relevant aspects of other contractors’ work. Ensure they are communicated to and consulted with on all matters of Health and Safety You are responsible to ensure compliance with Carillion policies and procedures, site rules, your company policies etc. Ensuring that your people have: Safe access and egress, A safe place of work, Have and understand the safe system of work, The right tools and equipment. It is not Carillion's job to put contractors/men to work – its yours. This means putting them to work safely; including: Safe People, Safe Workplace, Safe System, Safe, Equipment, Keep your men informed of changes in the work environment.

8 Supervisors What you need to know! Site Rules Progress
Carillion Polices Quality Company Policies H&S Legislation You have to deal with all this! Your role is important and fundamental to the success of the project

9 What you need to be familiar with!
0 Quality Records Lifetime quality records to demonstrate product or service specification Point of Work 1. Briefing Cross-references corresponding ITP, introduces hold points and defines methods for undertaking inspection and tests in a safe manner 1 2. Work Plans (Method Statement) & Inspection & Test Plans Activity specific arrangements for the control health & safety, sustainability and quality 2 3. Quality Plans Activity specific arrangements for health & safety, sustainability and quality 3 4. Contract Management Plans Defines contract-specific arrangements for health & safety, sustainability and quality 4 5. Integrated Management System Means by which we routinely implement health & safety, sustainability and quality procedures 5 Legislation, Standards, Specifications In putting men to work and maintaining progress on site you will be involved with these processes which support the delivery of safety (and quality) on site. You will be required to adhere to your company's / employers and Carillion's requirements.

10 Carillion - Competence Requirement
A Competent Person is someone with the suitable theoretical and practical knowledge, skills or experience that allows them to identify significant Health and Safety risks and conduct the activity utilising all necessary precautions. Consequently, Health and Safety training and competence are linked Carillion Building is committed to having a fully trained workforce: We expect everybody working on our sites to have an appropriate Carillion accepted Competency Card, We are committed to ensuring that our Senior Managers (including Project Managers) will have attained the NEBOSH General Certificate in Occupational Health and Safety. We require our managers to have attended identified and appropriate H&S training. Competence – the combination of Knowledge and Experience. Supervisors competence has been defined by the UK CG, Carillion expect full compliance with this standard. Carillion is committed to ensuring our Managers/Supervisors have appropriate Health and Safety training in order to carry out their role safely.

11 Supervisors – Competence Requirement
A Supervisor on a Carillion Building site must be able to demonstrate :- Sufficient knowledge of health and safety; i.e. attended a construction specific health and safety course of at least 2 days duration including behavioural safety. A Carillion recognised Competence Card, An understanding of the proposed work evidenced by suitable and sufficient training and experience (to be confirmed to Carillion), That your Director has appointed you as a Supervisor. The “Competence of Subcontractor’s Supervisor “form must be completed for all supervisors. Carillion expect a CSCS or CPCS card. Experience needs to be relevant to the work being undertaken. A supervisors competence form must be submitted for each supervisor. It must be signed by a “Director” of the company thus identifying that the contractor considers the individual is competent and meets the competence standards identified.

12 Levels of Supervision Levels of supervision will be dependant on the level of risk. The greater the risk, the greater the supervision requirement. Also consider: The location of the work and spread of the workforce e.g. if the workforce are located in various floors or areas The percentage of non-English speaking / reading workers The level supervision / number of supervision is dependant on risk. The greater the risk, the greater the need for direct supervision. “Disturbing Ground” requires permanent attendance by an identified supervisor - Specific Carillion Building requirement – See UG Service/Ground Disturbance procedures. Consider: Location/spread of work, Non-English speaking operatives, Complexity of work, Experience of workers, Young Persons. Visiting Supervisors may be acceptable for low risk work – needs to be agreed with Carillion Building management.

13 Carillion Building Key Processes

14 Key Processes Inductions Work Plans Daily Coordination Meetings (4Cs)
Permits Lifting Procedures Housekeeping – My Space Inspections - Safety Delivering Quality Work Basic Quality requirements PPE and Dress Code Deliveries Subcontracting Accidents/Incidents and Near Misses The following slides will address the following issues in turn and identify the key requirements. CONTRACT SPECIFIC STANDARDS FOR SUBCONTRACTORS

15 Inductions - Your responsibilities
Send new starters to an induction before they start work Make sure they; Have their CSCS card with them, Have read / understood their method statement, Know who they work for (2nd tier), Can understand the minimum safety requirements (need for interpreters etc). If you are bringing visitors to site – there are arrangements to be followed for these people too. The Carillion Building site induction will convey arrangements made of welfare, logistics, and emergency situations. Everyone must attend this induction before starting work on site. The workforce on site is the supervisors responsibility and they should know who is coming to site and what they are here to do. The supervisor needs to have made sure that everything is in place and agreed (method statements etc) with Carillion before new starters arrive on site. Make sure adequate arrangements are in place for translation if the attendees do not understand English and ensure there is a bi-lingual point of contact within reasonable access at the places of work. Detail what your site does for the arrival of visitors on site. Full / visitor induction, escorted on site at all times etc. Remember to include arrangements for delivery drivers, plant mechanics etc. Make sure they bring along evidence of competence – CSCS Card.

16 Work Plans – Your Responsibilities
A general method statement is submitted for the work that your workforce performs on this project, A Risk Assessment is in place for every task, They are submitted to Carillion for review in good time and that work doesn’t start without agreement, They are kept valid and up to date, That point of work assessments are completed and submitted where situations change or demand detailed attention. Method statements are a vital tool in communicating how tasks are to be performed on our site and as a supervisor you also have a legal duty to ensure that a method statement and risk assessment is submitted for every task and that it is up to date and more critically that it reflects the task and work environment. The supervisor also has the duty to ensure that his / her workforce understands every method statement and risk assessment that is applicable to them. This is particularly important for people whose first language is not English. If there is any change to the method, access or environment from that envisaged at the time of writing the method statement/risk assessments then a Point of Work Assessment must be produced by you, agreed with Carillion and communicated to your team prior to that element of the work progressing. Changes may be as a result of proposals by your team for more effective or efficient working methods. A typical example of changed environment is weekend or out of hours working for which a PoWRA is required. Work Plans or Method Statements must be agreed with Carillion Managers.

17 Daily Coordination Update - 4Cs Meetings
You are required to attend the Morning 4Cs Meeting each day: Inform Carillion about your planned activities. Listen to other contractors’ and Carillion’s activities and evaluate whether this interfaces with what you’ve planned. Use what you hear to brief your workforce and inform them of hazards caused by other contractors or changes on site. Attendance at the Morning 4Cs Meeting is mandatory on Carillion Building sites and are vital to the smooth running of this project. Inform them of your Morning 4Cs Meeting (Morning Prayers) regime that you operate on your site (times, locations etc). Supervisors are required to communicate relevant issues from the 4C’s meeting to their workforce.

18 Permits - Your Responsibilities
The right Permit to work is obtained before you start work and all conditions put in place. Permit Holders are; Authorised to be a Permit Holder (by you & Carillion), Competent and given the authority to instruct others, At the workface at all times Permit work is going on, Wearing a Carillion Permit Holder Vest. Visit the work place ensure permit requirements are being followed. High risk work will be controlled by permit (e.g. Disturbing Ground, Hot Work, Electrical Isolations, Conficned Spaces). Permit holders are the responsible person for overseeing that a permit to work is strictly adhered to and executed in a safe manner, but the supervisor has the ultimate responsibility and therefore will need to authorise the operatives who will be taking charge of permit controlled work. Therefore the supervisor must ensure operative competency and monitor permit controlled work. The permit receiver and the supervisor must understand the conditions within the permit and ensure they are met throughout execution Note: Ground Disturbance; Specific Permit Holder requirements. Must be attendant at the workplace.

19 Looking after your work
You are responsible for putting your people to work: It is your responsibility to check that the workplaces in which you place your workforce are acceptable and safe. You must supervise your workforce including second and third tier contractors. You must ensure they understand the essential safety requirements. Carry out POWRAs – Every Day and when Change Occurs. It is the supervisor that puts his / her workforce to work and therefore his / her responsibility to check to workplaces. Undertake POWRA to maintain the suitability and effectiveness of work plans and method statements. Second and third tier contractors are brought onto site by the supervisors company and not Carillion and thus responsibility for them lies with the contractor’s supervisor. Particular attention is required to the understanding of personnel for whom English is not their first language.

20 Lifting Procedures NO LIFTING PLAN = NO LIFT!
The following must be in place before any lift can take place: Lifting plan compiled and authorised by competent person, Lifting plan to be communicated to those involved with the lift, Details of the lift must be communicated at daily 4Cs meeting, Load to be double wrapped with additional ratchet straps used if lifting scaffolding tubes, Guide ropes to be used, Robust signed exclusion zone to be erected around lifting equipment, Appropriate Exclusion zones are established and maintained. When you carry out lifting operations; ensure: Competence, Safe/Inspected equipment, Lifting plans in place and agreed, Exclusion zones in place and managed.

21 Housekeeping - MySpace
Carillion considers good housekeeping essential to maintaining a safe site. Each contractor is responsible for: Keeping its workspace in good order and Managing their material and waste My Space To provide a safe working environment clear of Slip and Trip hazards You may become responsible for an “area” – My Space Monitor and manage this area If your not happy with the standard – instruct accordingly! Poor housekeeping leads to many accidents, particularly Slips, Trips and Falls. Ensure housekeeping is monitored and corrective action is taken if standards drop. My Space is allocates responsibility for housekeeping, access and under floor conditions within defined areas to identified representatives of trade contractors (lead contractors in the area). The individual is required to monitor conditions and coordinate maintenance/clear up where required.

22 Inspections - Safety You must ensure inspections take place:
These can either be done by yourself or bring help in. Look for statutory/legal obligations as well as compliance with our rules, They must be done regularly and copies given to Carillion. Don’t forget the Top 5 We expect a contractor to do inspections on a weekly basis. The supervisor can do them or they can bring in specialist H&S assistance – it should be proportional to their undertaking. Reports should be in clear, written format with issues accompanied by action plans to resolve them. Carillion Building Managers will carry out a general site safety inspection – a record of this inspection will be displayed and you will be informed if there if there are specific actions requiring your attention. Inspections will be reviewed during 4Cs and in the SAG meeting.

23 Inspections - Safety The workplace; Systems of work;
Housekeeping – “Good Order”, Access/Egress, Material Storage, Waste, Interfaces between trades/activities. Systems of work; Following the method statement? Risk Assessment control measures in place? Wearing all the right PPE? Third parties affected by/affecting your work? Plant & equipment; Used properly by people who are trained? Inspected and in good condition? You could supply the contractor with a blank printed copy of the Carillion Weekly Inspection Sheet, which should cover the inspection criteria for most trades. Consider: Men, Plant, Tools/Equipment, Access/Egress, Hot work/Fire Permts, Housekeeping. When inspecting plant don’t forget the statutory thorough inspections (where required).

24 Delivering Quality Work
Carillion aims to manage its work without compromising standards, performance or customer satisfaction. We PLAN the work we do We DO the work according to the plan We CHECK the work against agreed standards We ACT on the analysis of our performance and improve our process and procedures All activity while at work can have an effect on whether Carillion is a Successful company. Introduce the basic standards and rules that we must all engage with PLAN it; DO it; CHECK it; ACT on what we learn Work through each of the bullet points and explain how these things are managed in the workplace: All but the very simplest of activities need some sort of planning even if you are just making sure it is done at the right time or when the right resources are available. It is no good carefully planning how to do something and then not following the carefully made plan. If possible always make sure the work is checked by someone from Carillion before the client representative sees it. Learn from what your team does, think about how the tasks went; could you / they have done it any more efficiently or effectively? If so feed this back into the planning process for next time.

25 Basic Quality Requirements
All key activities are planned in advance, You are familiar with your responsibilities as set out in the Contract Management Plan (CMP), You are knowledgeable about the specification and workmanship standards required, You understand your Inspection and Test Plans, People have agreed method statements or processes to follow, Carry out and record quality inspections, You identify and rectify Poor or Inadequate Workmanship or Non-Conformance and record as required (Close Out and re-inspect), Submit work for Inspection by Carillion/Third Parties, Your teams are as efficient as possible; they ‘Do it once and do it Right’ . Explain that producing quality work is important – for Carillion and your employer. Delivering a quality product may lead to more or continued work. Poor quality/defects leads to a bad reputation – company/supervisor/workers. Regularly inspect work, identify and correct defects. Use the NCR process. Promptly correct NCR’s/defects/snaggs.

26 PPE and Dress Code We expect you to ensure compliance with our PPE and Dress Code standards. It is your responsibility to ensure: There is the correct type of PPE on site for your work That there is enough stock for your workforce That our workforce uses the PPE they are given That it is checked and meets the required standard Adherence with the minimum dress code Carillion have a eye protection and safety hand protection policy. Correct type of PPE: for example an operative wearing safety glasses whilst using a grinder. They should be wearing goggles! If this is not complied with explain that workers or work could be ‘stood down’ at a cost to their company. We can help advise on suitable gloves, glasses etc. Only Carillion or trade contractor branded PPE is accepted on site. PPE branded with the names of our competitors is not acceptible. As a supervisor, it is your responsibility to provide and monitor PPE compliance. We have to operate zero tolerance.

27 Deliveries You must ensure that materials are efficiently directed to the workplace or agreed storage areas You must ensure deliveries are unloaded safely: Unsafe working from height on trailerbacks is not allowed Unloading methods must be agreed with the project team We have guidance available on the many options Ensure you have arranged the deliveries and storage areas with the site team Delivery drivers are your responsibility and need the same attention as your regular workforce: PPE Can’t be left unattended on site Delivery drivers will not be given a full safety induction, and therefore are the supervisor’s responsibility in terms of being managed whilst on site. We expect deliveries to be safely marshalled and lead to the agreed offloading point. Inform Carillion of the types of delivery vehicles that will be attending site and confirm that a safe system of work for unloading is in place before the delivery arrives. Standing on trailer backs without some form of fall protection is no longer an option. No delivery is so important to justify risking injury. There is a guidance note available on the Knowledge bank which those giving the induction may do well to have to hand. The supervisor’s company may have to provide its delivery drivers with PPE and therefore should carry PPE stock for them.

28 Subcontracting If you bring a Subcontractor onto a Carillion Building Project or Site: This must be agreed with Carillion The scope and responsibility for supervision must be agreed with Carillion The Supervisor must fulfil Carillion's Supervisor Competency requirements He must have attended our Supervisors Induction Carillion Building requires that any sub-contracting of work be notified in advance (at pre-let meeting). The supervision of sub-contract work is your responsibility – standard competence requirements will apply. Sub-Contractors supervisors will have to have attended this course if they are to be considered as site supervisors and not require direct supervision by yourselves.

29 Accidents/Incidents and Near Misses
We expect: Immediate notification of accidents/Near Misses/Incidents, Effective investigation, Shearing of lessons learnt – SAG meeting. Focus Areas: LTI – more than 1 day off site, Foot & Ankle Incidents, Vehicular Incidents. We expect immediate notification of all incidents. Carillion takes all accidents/Incidents and near misses seriously and all will be subject to prompt, thorough and appropriate investigation. Your assistance/cooperation will be expected. We expect your manager/safety representative to investigate as appropriate. If an individual has left site as a consequence of an incident to be informed of significant developments (treatment, when expected to return to work etc). We expect lessons learnt to be communicated (to us, at the SAG meting). We are focusing (in 2012) on: LTI – more than 1 day off site, Foot & Ankle Incidents, Vehicular Incidents

30 Contract Specific Standards for Subcontractors
This document defines the standard required of our subcontractors. Your companies have agreed to these standards/requirements. You need to be familiar with the contents. Have you seen or been made aware of this document? Introduce the Contractors Specific Standards document – accepted by contractors within the contract. Quickly review its contents – This document sets out what Carillion Building expects from its contractors. Give a copy to the attending supervisors as a handout – they need to be familiar with its content.

31 Sustainability and Programme

32 Sustainability Carillion aims to operate successfully today without compromising the future. We protect the environment We invest in local communities We combat climate change All our activity while at work can have a positive effect on whether Carillion is a Sustainable company. This slide introduces Sustainability and its importance at Carillion It is possible that the term Sustainability may be a new concept to the new starter. Explain that “Sustainability” is about maintaining current standards of living and success within our company without compromising future generations ability to do the same. Explain that it is a combination of balanced environmental, financial and community priorities. Explain issues such as: Waste/Pollution/Noise – legal requirements, Protection of and courtesy to the public, Considerate Constructors Scheme.

33 Basic Sustainability These are things we all need to become involved with or the rules we all need to follow: Ensure all our waste is accounted for Ensure our waste goes to the right places Prevent pollution entering the environment Contribute to community initiatives Help to reduce our carbon output

34 Programme SAFETY comes FIRST but supervisors also have responsibility for Programme Programme - You will be required to: Monitor and report accurately on programme, Be proactive and look ahead, Identify and mitigate delays, Supervisors are key to delivering a product to the Right Quality at the Right time! Safety comes first but programme is still important.

35 Any Questions? Any Questions?

36 What does you Perfect day look like?
Your Perfect Day? What does you Perfect day look like? What does a supervisors perfect day look like? What happens? What doesn’t happen? What makes your employer happy? What does makes you feel good after a day at work?

37 What does our Perfect day look like?
No Incidents Safety The Perfect Day Delivery Customer Carillion want everything all of the time but should there ever be a choice to be made between Production, Customer satisfaction and Safety then safety must never be compromised. Make Profit Satisfied

38 Carillion's Buildings Perfect Day?
No Accidents, Incidents or Near Misses No Broken Bones, No Lost Time Incidents or Over 3/7 Day Incidents, No Near Misses.. No unsafe or inappropriate behaviour (only 80% of workers behave in the way we want), We want to see; SSWs in place and valid, POWRA carried out, Full attendance at Coordination Meetings, Risk actively discussed on site with the workforce, Plant, tools and equipment in good condition and regularly inspected, DWBs reported and actioned promptly, A clean and tidy site, A happy workforce. What does Carillion Buildings perfect day look like? Consider the Hear, See, Feel approach. This can only happen with your full and active co-operation.

39 Summary Carillion is a large and successful company that takes it’s responsibilities for your health and safety, the wider wellbeing of the environment and contract management very seriously. We all have a part to play; and if we do then we will remain safe, sustainable and successful. We need you as part of the project's supervisory "Team" . As a team we can all benefit from better Safety, Quality, Environmental and Programme performance.  What's good for us will also be good for you!“.

40    Modules Completed Completed Module 1
Supervisor Expectation Briefing Completed Module 2 Supervisors - Behaviour Briefing Completed Module 3 Carillion Systems and Processes Briefing Completed

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