Presentation on theme: "Be a Better Boss Dr. Bernie Erven Erven HR Services and"— Presentation transcript:
1 Be a Better Boss Dr. Bernie Erven Erven HR Services and Professor EmeritusOhio State University
2 IntroductionNo supervisor or employer likes being known as a “poor boss.”Yet many bosses suffer from:Bad reputationsA well-known history of treating people badlyLack of support from people above and below themWhy?The choices they have made and continue to make!
3 Take home messagesYou will be about as good a boss as you choose to be!Your human resource management choices are more important than your natural abilities.You can learn from the successes and mistakes of other bosses.
4 An important questionThink of the person you would least like to have as your boss.What two traits best describe this person?How many of these traits is it possible to change?
5 EncouragementYou can become a better boss through better choices no matter how badly you are now doing.You can become a better boss no matter how good you already are.
6 A fact Complaints never heard: “I have improved too much.” “I have become too good a boss.”
7 OverviewThis session is designed to give you ideas to help make choicesNew ideas are critical for people who have never experienced good bosses
8 Ten areas of choice Welcome change Emphasize communication Have clear procedures, policies and rulesShow enthusiasmBe fairShow empathyDisplay trustContinue learningBe flexibleEnvision success
9 1. Welcome change Accept that change is difficult for most people Lead by showing your willingness to changeGive timely information about the what, why and when of changeUnderstand why employees are resisting change & then address their concernsAllow time for changes to be accepted
10 2. Emphasize communication Make communication the key to building relationships with employeesImprove your communication skills; focus on ability to send clear messages & to listenSend important messages over & overVary how you send messagesMake staff meetings regular, interesting & usefulEncourage questions; don’t wait for employees to ask
11 3. Have clearly understood procedures, policies & rules Teach procedures for doing critical tasksMake procedures understandable, practical and as simple as possibleHave clear policies and rules to guide employee behaviorExplain the whys behind procedures, policies & rulesKeep job descriptions & employee handbook current and usefulWelcome employee input on how procedures, policies & rules can be improved
12 4. Show enthusiasmDisplay lively interest in your job, colleagues and their careersMake your enthusiasm contagiousMake believe you are enthusiastic until your bad moods passTake advantage of your charisma (if you are lucky enough to have it)
13 5. Be fair General guideline Discipline Rewards Avoid bias, dishonesty and injusticeDisciplineHave consistent enforcement of rulesBase discipline decisions on facts while avoiding gossip and rumorRewardsReward on the basis of merit not need & favoritismReward in a variety of ways
14 5. Be fair (Continued) Buddies and friends Reasonableness Be friendly with all employeesBe a buddy of no employeeReasonableness“Reasonable” for most people has nothing to do with reason but with general agreement among employees
15 6. Show empathy for the people you supervise Empathy – Understanding another person’s situation, feelings and attitudesNon job pressures, e.g., family illness, marital problems, family financial pressuresBureaucratic mumbo jumbo, e.g., not wanting to submit all required reportsDisappointment, e.g., disappointment with not getting a promotion or an expected raise in pay
16 7. Display trustBelieve in your colleagues’ word, integrity, strengths and assurancesTreat your own word as an enforceable contractExpect colleagues to treat their word as an enforceable contractDeliver more than you promised
17 8. Continue learningBe humble about how much you know and hesitant to criticize others who know less than youRecognize that to be competent, you must never stop learningTake full advantage of colleagues and others who can help you learnBe a patient teacher in helping others
18 9. Be flexibleAdjust your leadership style for each person supervised to fit his or her experience, capabilities, psychological needs and self-confidenceDelegate as much authority and responsibility as circumstances will allowProvide feedback on performance in whatever manner best fits each employee
19 10. Envision successHave a vision of what is necessary for OSU Extension’s success & yoursSeek stability in strategic goals, strategies & organizational structureInsist on high standards for all important tasksTreat mediocrity like the poison that it is
20 Notice what was not said “They will respect you as a boss if you work harder than them.”“Fear is a good motivator.”“Lack of control over pay is your biggest challenge.”“Being respected is more important than being liked.”“Colleagues will know they are appreciated if you are not criticizing them.”
21 What are the next steps to becoming a better boss? Give yourself a grade on each of the ten itemsAsk one of your colleagues to administer an anonymous request for all people you supervise to give you a grade on each of the ten itemsAsk a person highly knowledgeable about you and your Director performance to give you a grade on each itemCompare the three sets of grades.Choose two of the ten items for improvement during the next year.Develop a plan for improving as a bossImplement the planMonitor progress and take corrective action when needed
22 ConclusionThe danger is that many of you will be just about as good a boss one year from now as you are todayWhat will increase your chances of success:Specific, measurable and timed goals for your planned changesA coach, mentor, change-partner or respected grump to help you along