Presentation on theme: "Supervisor Drug Awareness and Reasonable Suspicion Training Class"— Presentation transcript:
1Supervisor Drug Awareness and Reasonable Suspicion Training Class Puiggari & Associates Consulting Services, PLLC Fall 2013Welcome to this supervisor training session, brought to you by Puiggari & Associates Consulting Services.Notes & Disclaimers: We have developed this presentation to provide employers with a basic supervisory training tool as part of a drug-free workplace program. While it is intended to provide useful, general information, it does not provide all the necessary information to conduct training for supervisors on how to enforce a specific organization’s policy—if the organization has a specific policy. This training is intended to make supervisors more aware of when substance abuse may be a performance problem and to help them gain a general understanding of their role and responsibilities in enforcing a drug-free workplace policy. Although this training provides some understanding of intervention techniques appropriate for use in the workplace, these techniques are best practiced following training or guidance from an Employee Assistance Program (EAP) or other similarly qualified professional.
2Objectives of Training At the end of the training Supervisors should understand:Regulations on Drug and Alcohol TestingSupervisor’s Role and ResponsibilitiesCosts of Drug and Alcohol AbuseTypes of Testing-When and HowReasonable Suspicion - processAt the end of this training, supervisors should understand:The different the goal of a Drug-Free Workplace; andTheir role in implementing it.
3At the end of the training, Supervisors should know how to: Identify and investigate crisis situationsRecognize workplace problems that may be related to alcohol and other drugsIntervene in problem situationsRefer employees who have problems with alcohol and other drugsProtect employee confidentialityContinue to supervise employees who have been referred to assistanceAvoid enabling and supervisor trapsSupervisors should also leave the presentation knowing how to:Identify and investigate crisis situations;Recognize workplace problems that may be related to employee use of alcohol and other drugs;Intervene in problem situations;Refer employees who have problems with alcohol and other drugs;Protect employee confidentiality;Continue to supervise employees who have been referred to assistance related to problems with alcohol and other drugs; andAvoid enabling and common supervisor traps.
4TRAINING –WHY? DOT MANDATED* Any employer that has employees with CDL is governed by DOT regulationsDOT regulations require CDL employees be subject to all forms of drug testingThese are 1) application 2) random 3) reasonable suspicion 4) accident and 5) return to workDOT regulations require all new supervisors have 2 hours of drug and alcohol awareness training.Supervisors must certify they received this training. These certifications should be kept by your HR department and by you.DOT audit complianceReasonable Suspicion Testing requires Supervisor with training independently ascertain there are signs requiring reasonable suspicion testing. Second supervisor with training must concurDrug and Alcohol use and abuse costs Businesses A lot of Money
5Cost of Drug Abuse INCREASED COSTS IS THE BOTTOM LINE Loss of Productivity and efficiency$100B per yearHigher absenteeism, illness, tardiness, injuriesFrequent turnover, increased training expenseLost productivity, reduced qualityHigher accidents / errors on the jobIncreased health costsReduced salesLost customer confidenceAll the of above amounts to higher costs or lower revenues
6USAMajor Market Place75% elicit drugs consumed in USA originate abroad
7Training Sections: Outline General Requirement of Most Policies: Ins and OutsFollow DOT regulationsFacts Regarding Drug and Alcohol AbuseHow to Recognize SymptomsActions to take Once Problem is Recognized
8The Drug and Alcohol Policies: If you are going to test there must be a policy (employees must be given notice)Protect the health and safety of all employees, customers and the publicComply with the Drug-Free Workplace Act of 1988 or any other applicable lawsSend a clear message that use of alcohol and drugs in the workplace is prohibitedEncourages employees who have problems with alcohol and other drugs to voluntarily seek helpThe policy exists to:Protect the health and safety of all employees, customers and the public;Safeguard employer assets from theft and destruction;Protect trade secrets;Maintain product quality and company integrity and reputation; andComply with the Drug-Free Workplace Act of 1988 or any other applicable federal, state or local laws.
9MT LAW If test Policy must be at least as stringent as Federal law Hard to administerExpensive to administer
10The Drug and Alcohol Policies Explain: Who is covered by the policyWhen the policy appliesWhat behavior is prohibitedThat employees are required to notify supervisors of drug-related convictionsThe types of drug testingConsequences for violating the policy-failed testsWhat assistance is available to employees needing helpHow employee confidentiality protectedNote to Trainer/Presenter:While each organization’s Drug Free Workplace policy may be different, they typically should address the following questions. It is recommended that you briefly clarify the issues below that are specific to the organization’s existing policy.The Drug-Free Workplace Policy answers the following questions:What is the purpose of the policy and program?Who is covered by the policy?When does the policy apply?What behavior is prohibited?Are employees required to notify supervisors of drug-related convictions?Does the policy include searches?Does the program include drug testing?...(continued….)
11Drug and Alcohol Policies Zero ToleranceFailed or Refused Drug Test Requires employees be immediately removed from safety sensitive positionsPolicy could state employee will be terminated because no longer able to perform job hired to doPolicy must state if employee will be offered rehabilitation program and is so who will bear costFailure of pre-employment test: typically employment offer is rescindedEmployees that attend and complete Rehabilitation Program can be returned to safety sensitive position upon successful completion of return to duty process—employer need not do this; follow policy
12Drug and Alcohol Policies Describe: TestsPre-employment-AlwaysRandom-all or some employeesReasonable SuspicionAccidentReturn to workPolicy must be in Handbook and available to employee.Policy must be posted or available in hardcopy at each office.Random Pool.You choose % of employeesYou choose how often tested
13Seasonal Layoffs and Pool For Employees that go on Seasonal Layoffs (or are on FMLA or extended medical leave), do we keep them in the Random Pool.Answer: For employees that are on Seasonal Layoff (you keep their status as an employee and intend to rehire them) or for employees that are off work temporarily (ex. a medical leave) you can EITHER:1) Keep them in the random pool; This means that you must make a good faith attempt to contact them and have them go in for testing immediately if they are chosen for a test. If they aren’t tested document why and send them for a test before they start work again.2) Remove them from the pool. BUT if you remove them from the pool then under the FMCSA regulations you must retest them (like they are a new employee applicant) BEFORE they start work requiring a CDL. This can be costly.The choice is yours.
14Drug and Alcohol Policies Alcohol AbuseUse of Alcohol at work at any time is prohibitedPoint of ImpairmentEmployee ConfidentialityTesting information is kept confidential. Only those with a need to know are informed of failed test or fact the employee is even sent for a test.Government agencies can be told. Ex. Unemployment office if this is the reason for terminationIllegal drug use prohibitedIllegal drugs: You know what they are alsouse of someone else’s prescription. Do not take another person’s “lortab” etc.Overdosage of prescribed medicationResourcesThere are a variety of resources available to employees that need assistance.EAP’sState Rehabilitation ProgramsAA etc.
15Drug and Alcohol Policies When the employee is given the paperwork they must go to the testing facility within 30 minutesIt is supervisors responsibility to ensure timing. DO NOT LET EMPLOYEE GO NEXT DAY OR LATER THAT AFTERNOON. This allows employee to hydrate and thus have diluted result (which is not a failure)If Test PositiveEmployee contacted by MRO (medical review officer)MRO explores reasons for positive result.If legal explanation, test result changed to negativeIf positive result stands Employer is notifiedEmployee notified and terminatedEmployee has right, at own cost, to have split sample testedFrom same urine, sent to different labTerminated Employee (not pre-employment test)Right to attend RehabilitationAssigned to SAP (Substance Abuse Councilor) who designs program and is employee’s contactIf SAP certifies successful completion of rehabilitation program, employee eligible rehire and eligible for hire any other DOT regulated employer. Failed test /failure refusalEmployee must pay for rehabilitation programEmployee will be tested at least 6 times next 12 months and must pay for follow up testing
16Requests for Prior Drug/Alcohol Testing Results 49 CFR Part requires that potential employers check on the previous 2 years of drug and alcohol testing background of new hires and other employees beginning safety sensitive work. Employers need the written consent of the applicant/employee to obtain these records. To assist the employer the Department of Transportation has provided a form.Form is at pg. 57If feasible, you must obtain and review this information before the employee first performs safety-sensitive functions. If this is not feasible, you must obtain and review the information as soon as possible. However, you must not permit the employee to perform safety-sensitive functions after 30 days from the date on which the employee first performed safety-sensitive functions, unless you have obtained or made and documented a good faith effort to obtain this information.
17Requests for Prior Drug/Alcohol Testing Results If you obtain information that the employee has violated a DOT agency drug and alcohol regulation, you must not use the employee to perform safety-sensitive functions unless you also obtain information that the employee has subsequently complied with the return-to-duty requirements of Subpart O of this part and DOT agency drug and alcohol regulations.As the previous employer, you must maintain a written record of the information released, including the date, the party to whom it was released, and a summary of the information provided.If you are an employer from whom information is requested under paragraph (b) of this section, you must, after reviewing the employee's specific, written consent, immediately release the requested information to the employer making the inquiry. Failure to provide the information could result in an $11K fine by the FMSCA
18Requests for Prior Drug/Alcohol Testing Results As the employer requesting the information required under this section, you must maintain a written, confidential record of the information you obtain or of the good faith efforts you made to obtain the information. You must retain this information for three years from the date of the employee's first performance of safety-sensitive duties for you.As the employer, you must also ask the employee whether he or she has tested positive, or refused to test, on any pre-employment drug or alcohol test administered by an employer to which the employee applied for, but did not obtain, safety-sensitive transportation work covered by DOT agency drug and alcohol testing rules during the past two years. If the employee admits that he or she had a positive test or a refusal to test, you must not use the employee to perform safety-sensitive functions for you, until and unless the employee documents successful completion of the return-to-duty process (see paragraphs (b)(5) and (e) of this section).
19Results of Failed Test Terminate or Not: DOT does not mandate termination or other employment actionHowever, Employee that fails test must immediately be removed from Safety sensitive position (any driving requiring CDL) §In MT employee must be given due process (if government ee—to terminate, or if private employer they must follow policy. Employer policy can state will be terminated for failed drug test because ee can’t perform job hired to do.Cannot be returned until successfully completes program designed by SAP and also then successfully passes a return to duty drug/alcohol test (Title 49 subpart O, section 40) See link at:Employer must ensure employee that returns follows additional testing requirements if SAP required those (ex. Drug test once a month for 12 months)Employer need not offer rehab program option
20Failed TestWhat do we do with an employee that fails a drug/alcohol test?Answer: DO NOT TERMINATE IMMEDIATELY. However, the employee must immediately be removed from the position requiring the CDL.Under Montana law any government employee must be given process before they are terminated. It is recommended that:1) If the person is an applicant and fails the test you do not hire them. You are not hiring them because they cannot perform the essential function of the job (an essential requirement would be that they have a CDL);2) You have a policy (in the drug/alcohol testing policy) or termination policy that states any employee that fails a test will be given the right to respond but that if they cannot perform the essential function of the position (driving which requires a CDL) they will be terminated;
213) If an employee fails a test (refuses to take or numbers indicate drugs/alcohol in their system), the employee must immediately be removed from their position. They should then be called in, told the results, told they cannot perform their job and that you are proposing to terminate them. They should also be informed they have the right at their expense to have the split sample tested. The employee should then be asked if they have anything to say. MACO JPIA should be informed. Once this process is done the employee should then be terminated for the inability to do their job.4) If you wish to rehire them at a later date, if they will need a CDL to do the job, the employee can only be rehired if they complete the rehabilitation (return to duty) process and they have a negative test;5) If there is a Collective Bargaining Agreement, follow the process in it. However, no Collective Bargaining Agreement can preempt Federal Law. This means that you cannot put the person back into any position requiring a CDL if they have not gone through the rehabilitation process.
22Return to Duty ProcessLAW: Employers are not required to provide Substance Abuse Profssionals and treatment services to employees.The policy must state if the employee or employer pays for the programs.If employer does permit employee to return after failed test, employer must ensure employee passes SAP evaluation and complied with treatment program AND also employee takes return to duty drug test.
23MT Law-Who can be tested 1) employee means an individual engaged in the performance, supervision or management of work in a hazardous environment, security position, position affecting public health or safety or in which driving a motor vehicle is necessary for any part of the individuals work, or a fiduciary. Also under (10) prospective employee is defined as an applicant and under all applicants can be tested as a condition of hire.This means that each county could test all applicants, all sheriffs etc., public nurses and all persons that are required to drive a vehicle to perform their work.
24MT lawAlso under (7) hazardous work environment is defined as an position for which controlled substance testing is mandated by federal law, that involves operation of or work in proximity to construction equipment, industrial machinery or mining or that involve handling or proximity to flammable materials, explosives, toxic chemicals or similar substances.This means that any one that did construction for the county could be tested. Also all weed guys, etc.
25MT lawMT employers can have random testing but if a contractor is not used; all salaried, managerial employees (per the definition of employee above) must be tested on a certain date, if an outside contractor is used, all managerial employees must be in the pool.
26Facts About Drug and Alcohol Abuse This information will assist you in recognizing drug abuse in workplaceIn the U.S. 160 billion is spent on direct & collateral costs for drug usersAlcoholism causes 500 million lost workdays each year
27What is Drug AddictionAddiction is a chronic, often relapsing brain disease that causes compulsive drug seeking and use despite harmful consequences to the individual who is addicted and to those around them. Drug addiction is a brain disease because the abuse of drugs leads to changes in the structure and function of the brain. Although it is true that for most people the initial decision to take drugs is voluntary, over time the changes in the brain caused by repeated drug abuse can affect a person’s self control and ability to make sound decisions, and at the same time send intense impulses to take drugs.
28What is Drug Abuse Abuse occurs whenever: An illegal drug is used A legally manufactured drug is taken beyond prescribed dosage or without a prescriptionOver the counter taken to point of impairmentAlcohol used to the point of impairment or exceed the legal definition, or used in amount or at time violated company policy
29Examples of Real Life Situations Prescriptions: After called to Random test Company had to terminate employment of employee that took someone else’s prescribed pain killerMedical Marijuana: Company had to terminate employee using pot as a prescription because they had not registered, as required by the state, for the use although they had a prescription from a physicianCompany terminated employee that refused to let tester watch them urinate (urine not at correct temperature when provided to tester, inclusive or failed first test).
30Drugs Most Commonly Abused in Workplace AlcoholMarijuanaCocaine (crack also)Stimulants (amphetamines and similar drugs)Depressants (barbiturates, Quaaludes and tranquilizers such as valium)Narcotics (heroin and painkillers)Hallucinogens (includes PCP and LSD)As a Supervisor—this is KEY:the particular drug being abused is almost irrelevant. You do not need to know which drugyou should be able to recognize the changes in an employee that abuses drugs and how those changes affect their performance
31Symptoms of Abuse There are both Physical and Psychological symptoms Recognizing symptoms may help identify employees at risk before problem gets too serious or crisis occursSupervisor’s approach is always based on job performance onlyNEVER accuse employee of Drug or Alcohol Abuse (could create significant legal exposure)Remember all of the symptoms listed next can have other causes such as family difficulties, medical problems and stress
32Denial One of most dangerous psychological symptoms User denies to self and others there is a problemUser denies abuse is affecting job performance
33Symptoms of Abuse Behavioral Emotional Impaired coordination Slow reaction timeRestlessnessDeclining attention to personal hygieneIrritabilityExcessive talkingUnsteady gaitVomitingSlurred SpeechEmotionalAggressionBurnoutAnxietyDepressionParanoiaDenial
34Symptoms of Abuse-Con’t Job PerformanceFrequent absencesHabitual latenessDecreased productivityIncreased productivityIncreased errorsAccidentsPhysicalWeight LossBloodshot eyesNose irritationAlcohol on breathSweating or chillsNeedle tracks
35Symptoms of Abuse-Con’t Toxic ReactionsCan result from:High doseAllergic reactionIncludeViolent behaviorHeart attackSeizures, Amnesia, SoresDeath
36Post Impairment Drug Syndrome There is evidence that symptoms can persist and be permanent even after all drug use has ceased.*Usually results from multiple drug use over timeSymptoms include:Inability to cope with much stressInability to do complex reasoning requiring assimilation of more than one or two factsInability to complete complex tasksLimited attention span* Does this now create ADA issue (is person disabled and need accommodation?)
37EnablingOthers contribute to abuse by making it possible or easy for abuser to continue abusingAbuser will not stop until made to deal with issueEnabling is part of problem NOT part of the solutionEnabling happens when:Supervisors repeatedly let employee function below standardsSupervisor lets own fear of guilt or confrontation influence them to ignore problemSupervisor lets personal loyalty to user stop them from taking corrective actionSupervisor lets fear of exposing organization to problem prevent them from resolving the problemSupervisors condone or encourage social customs that involve alcohol on the jobCo-workers cover up drug and alcohol useCo-workers accept users rationalizationsCo-workers lend money to help support drug habit
38Enabling Supervisor Traps SympathyExcusesApologyDiversionsInnocenceAngerPityTearsWhen dealing with workplace alcohol or drug use, there are several traps that supervisors should avoid:Sympathy – Where the employee tries to get you involved in his or her personal problems;Excuses – Increasingly improbable explanations for everything that happens to the employee;Apology – Where the employee is very sorry and promises to change. (“It won’t happen again”);Diversions – Where the employee tries to get you to talk about other issues in life or in the workplace;Innocence – Claims that the employee is not the cause of the problems you observe, but rather the victim. (“It isn’t true.” “I didn’t know.” “Everyone is against me.”)Anger – Where the employee shows physically intimidating behavior or blames others. (“It’s your fault.”)Pity – Where the employee uses emotional blackmail to elicit your sympathy and guilt. (“You know what I’m going through. How can you do this to me now?”); andTears – Where the employee falls apart and expresses remorse upon confrontation.
39Company’s Legal Responsibility Case law has held that companies that do not take reasonable action to counteract drug and alcohol abuse are failing to fulfill their legal obligationsTo provide safe and secure workplaceEmployers are legally responsible for actions of employees while on the jobLegal obligation to shareholders to protect assets of company
40Company’s Legal Responsibility Company has legal obligation to protect Employee ConfidentialityProblems will not be made publicConversations with an EAP professional - or other referral agent - are private and will be protectedAll information related to performance issues will be maintained in his/her personnel fileInformation about referral to treatment, however, will be kept separatelyInformation about treatment for addiction or mental illness is not a matter of public record and cannot be shared without a signed release from the employeeIf an employee chooses to tell coworkers about his/her private concerns, that is his/her decisionsWhen an employee tells his/her supervisor something in confidence, supervisors are obligated to protect that disclosureFor supervisory referrals to be effective, an employee needs to know that:Problems will not be made public;Conversations with an EAP professional – or other referral agent – are private and will be protected; andAll information related to performance issues will be maintained in his/her personnel file.
41Supervisors’ Responsibilities Day to day ongoing responsibility for what happens in the workplacePlay critical role in counteracting drug and alcohol abuseResponsibility to organization, department, HR department and to the individual employeeDon’t demean or label people
42Supervisors’ Responsibilities Supervisors form the link between the employee and HR and/or support resourcesSupervisors are responsible to organization to help reduce costs of abuse by ensuring compliance with the drug and alcohol policiesSupervisors are responsible to employees to respect privacy, be fair, evaluate performance regularly and help them be productiveSupervisors are responsible to department to provide safe productive work environmentTo Balance these responsibilities Supervisors can use a tool called Performance Management
43Limits on Confidentiality Disclosure of child abuse, elder abuse and serious threats of homicide or suicide as dictated by state lawReporting participation in an EAP to the referring supervisorReporting the results of assessment and evaluation following a positive drug testVerifying medical information to authorize release time or satisfy fitness-for-duty concerns as specified in company policyRevealing medical information to the insurance company in order to qualify for coverage under a benefits planUnemployment OfficeHowever, there are some limits on confidentiality that may require:Disclosure of child abuse, elder abuse and serious threats of homicide or suicide as dictated by state law;Reporting participation in an EAP to the referring supervisor;Reporting the results of assessment and evaluation following a positive drug test;Verifying medical information to authorize release time or satisfy fitness-for-duty concerns as specified in company policy; andRevealing medical information to the insurance company in order to qualify for coverage under a benefits plan.
44Performance Management Focus on job related behavior and performanceAllows supervisor to balance rights of individual employees to privacy and fairness and rights of organization to safe productive work placeThis is a positive and constructive approachAssists Supervisor in recognizing and dealing with problems earlyGives Supervisor tools to increase confidence and ability to face unpleasant situationsHelps ensure actions are legally sound and defensibleCan be used for all management areas—not justsuspected drug and alcohol problems
45Steps of Performance Management ObserveRecognize when work behavior and performance have deteriorated to point of being unsatisfactoryRecognize early warning signs (before work performance unsatisfactory), such as significant changes in personal appearance (change of dress or hygiene), sudden personality or mood changes (extrovert becomes introvert, massive mood swings), changed relations with co-workers (never goes to lunch anymore, did not take coffee breaks but now does etc). If observe early signs let employee know you observed change, ask if there is a problem, and note reaction over time, but this not basis for confrontationDocumentWrite down exactly what you observe and how performance is unsatisfactory. Make notes on any discussions you have on issue with employeePreparePlan a meeting carefully; when, where, who, what etc. Know the goal you are trying to achieveConfrontTell employee your concerns and get a commitment to changeDo not engage in discussion of factors employee may use as excuse that are not work relatedFollow UpMonitor employee’s efforts. If no improvement occurs, take appropriate next step.These steps are the Supervisor Intervention Guidelines for Reasonable Suspicion Testing also
46Employee Performance Checklist Observe and Document You may observe the following job related problems and potential problems when employee is abusing drugs or alcohol. This list is not exhaustive and should be used as a guide.Remember: These symptoms can be caused by other issuesGuidelines for Observing Employee PerformancePay attention to changes in behaviorFocus on Job Performance issue as soon as possibleApply same standards to all employees fairlyDon’t let age, seniority, long acquaintance or sympathy deter you from honest evaluationDo not discuss observations with other employeesConsult with someone if you need professional advice: HR, Drug administrator personnel
47Employee Performance Checklist: Categories Absenteeism or Other Attendance IssuesChanges in Personal HabitsProductivity and Other Performance ProblemsChanged Relations with Co-Workers
48Absenteeism or Other Attendance Issues Multiple instances of unauthorized absencesExcessive sick daysFrequent Monday/Friday absencesRepeated absences, particularly if they follow a patternExcessive tardiness especially on MondaysFrequent use of unscheduled vacation days to cover absencesInstances of leaving work earlyPeculiar and increasingly improbable excuses for absencesExcessive lateness when returning from breaks, lunch etc.
49Changes in Personal Habits Changes in personal appearanceDeclining attention to personal hygieneReporting to work in other than normal conditionReturning from lunch or dinner in a noticeable different behavior modeWide swings in morale or moodExcessive use of telephone (engaging in guarded conversations)Receiving unusual or inappropriate visitors at workCreditors complaining to the supervisor or HR Department regarding financial concerns
50Productivity and Other Performance Problems Missed deadlinesComplaints from users of the employee’s production or workImprobable excuses for poor job performanceWasting materialsAlternate periods of high and low productivityDifficulty in recalling instructions, details, deadlines, etc.Difficulty in recalling own mistakesIncreasing difficulty in handling complex assignmentsJobs take longer to complete than necessarySpasmodic work habitsDiminished morning performanceAccidents on the job due to carelessness“Peculiar” accidentsAccidents off the job that affect job performance
51Changed Relations with Co-Workers Over-reaction to real or implied criticismBorrowing money from co-workersUnrealistic resentment to co-workersComplaints from co-workersAvoidance of AssociatesIncreasingly argumentative with co-workersExcessive talking with co-workers
52DocumentationSupervisor must keep a written record of observations and discussions of employee job performance: Observation alone cannot form basis of performance management approachDocumentation serves several important purposes:Prevents your word against mine situationIf it is not documented it did not happenGives employee specific evident of their performanceHelps supervisor recognize pattern of problem behaviorConfrontation is never pleasant but when documented problems build it is harder to avoid doing what needs to be doneDocument performance issues of all employees—not just those you suspect of having a drug problem. Store in safe secure place for confidentialityUse Employee discipline forms if you have them
53Confrontation (General) Must Confront when problemEmployee has right to know and have chance to comment and correct problem (for government employees this is part of JUST CAUSE)Company has right to expect satisfactory performancePurposeGet employee to understand there is a performance problem that needs to be correctedBe Well PreparedBest chance meeting will be constructive and positiveGet mentally readySet stage, when, where, whoAnticipate what to expect
54Confrontation Preparation Checklist Getting Yourself ReadyWhat are personal feelings about employeeAccept feelings and focus on being detached and objectiveConsult with someone for advice (more experience supervisor, HR, EAP staff)Recognize if you feel anxious or nervous-this is normalMake notes of what you are going to say and have documentation readySetting the StageMeet with you and employee and have witness if necessaryArrange for private meeting place with no interruptionsIdentify best time of day for meeting considering employee’s current work habits and scheduleAllow sufficient time for meeting and set a time limitMake appointment with employee “to discuss matter of importance”. Do not get sucked into discussing that matter then or describing it in more detailDon’t make appointment too far in advance, this just makes you and employee more nervous
55Confrontation Preparation Checklist Anticipating Employee’s ReactionThink about situation from employee’s perspectiveEmployee will likely be defensive, hostile, upsetThink of ways to get past reactions to ensure employee hears and understands message.“Your job performance has deteriorated and you face serious consequences if the problems are not resolved”
56Confrontation Preparation Checklist Prior to Confrontation Meeting write down what you will say to each of these areas:What is the problemWhat must be done to correct problem and by whenWhat are the consequences if the employee does not improveGive employee chance to explainIf employee tells you there is a drug and/or alcohol problem have list of resources where employee can get help.
57Confrontation Meeting Tell employee about job performance. Use documentation.Ask employee to explain behaviorDefine what must be done to correct performance problem and set time frameGet employee to acknowledge performance problem if you can. Documentation of past issues can help employee recognize problemObtain Employee’s commitment in writing (if possible) problem will be correctedEmphasize consequences if problem not correctedIf employee states personal problems are the cause for poor performance urge employee to seek assistance and explain what is available. Make sure to tell employee decision to seek assistance is up to them but that decision to seek help is not substitute for improving job performance
58Confrontation: General Don’ts for Supervisors DON’T try to diagnose the problemDON’T moralize. Limit comments to job performance and conduct issues onlyDON’T discuss alcohol and drug useDON’T be misled by sympathy-evoking tacticsDON’T cover up. If you protect people, it enables them to stay the sameDON’T make threats that you do not intend to carry outDON’T Provide counseling or therapyDON’T Be a police officerMeanwhile, DON’T try to diagnose the problem;DON’T moralize. Limit your comments to job performance and conduct issues only;DON’T discuss alcohol and drug use. Stick strictly to the topic of performance;DON’T be misled by sympathy-evoking tactics;DON’T cover up. If you protect people, it enables them to stay the same; and finally,DON’T make threats that you do not intend to carry out. If you threaten disciplinary action, you must follow through.
59Confrontation: General Dos for Supervisors DO emphasize that you only are concerned with work performance or conductDO have documentation or performance in front of you when you talk with the employeeDO remember that many problems get worse without assistanceDO emphasize that conversations with an EAP, if applicable, are confidentialDO explain that an EAP, if applicable, is voluntary and exists to help the employeeDO call an EAP, if applicable, to discuss how to make a referralTo re-cap, there are several drug-free workplace “dos and donts” for supervisors:DO emphasize that you only are concerned with work performance or conduct;DO have documentation or performance in front of you when you talk with the employee;DO remember that many problems get worse without assistance;DO emphasize that conversations with the EAP, if applicable, are confidential;DO explain that the EAP, if applicable, is voluntary and exists to help the employee; andDO call the EAP, if applicable, to discuss how to make a referral.
60Confrontation-Follow Up Confrontation Meeting is not the end. Document meeting, continue to observe and document performanceDo follow up meetingAddress whether performance better or continues to deteriorateIf same or deteriorated further, do another confrontation meeting, decide if factors merit reasonable suspicion drug testing (second supervisor with training must concur)Additional disciplinary action
61Reasonable SuspicionTwo supervisors with training must independently agree there are signs employee is abusing drugs or alcoholYou observe signs of abuse (listed above)You have documented signsYou have confronted employee and asked for explanationYou still feel problem may be drug or alcohol related:Thank employee for explanation and that you will document what they said and then say:“We still need to have a drug or alcohol test conducted as part of our fact-finding procedures.Take employee immediately to the testing site. Do not let them drive themselves.While waiting for test, monitor employee 100% of time. Do not allow employee to put anything in their mouths. Do not let employee smoke before test.Once test complete have employee driven home. If they refuse notify police they may be dangerous.Be prepared for excuses and trying to avoid taking the testI have to pick up my child from schoolI have a dentist appointmentYou can’t make me (if they say this say “you are right I can’t make you but it is required by policy and if you don’t go I will have to terminate you for violating policy”.
62Handling Potential Crisis Situations Distinguishing between a crisis situation and a performance problemCrisis situations are less common than performance problems and can consist of:Dangerous behaviorThreatening behaviorObvious impairmentPossession of alcohol and other drugs on company property or during work hoursIllegal activityIt is important that you be familiar with your organization’s Drug-Free Workplace Policy when attempting to deal with highly-charged situations that may involve alcohol and drugs.If possible, when dealing with an employee suspected of alcohol and/or other drug use, a supervisor should call in another supervisor or manager who can act as a reliable witness.One of a supervisor’s first responsibilities when dealing with drugs and alcohol in the workplace is to distinguish between a crisis situation and a performance problem.It is important to note that crisis situations are less common than performance problems.Crisis situations can consist of:Dangerous behavior;Threatening behavior;Obvious impairment;Possession of alcohol and other drugs; andIllegal activity.
63Crisis Situations ACT IMMEDIATELY Analyze situation and contact supervisor and HR immediatelyWhat exactly did you see or were toldDoes there appear to be illegal activity involved, policy violations, etc.Is there a group of employees involved or single individualDoes the incident involve strangers on company property (call police)Are there reliable witnessesIf you intervene now are you putting yourself in danger or making situation worseIs there specific Company procedure that addresses situationDo you need expert assistanceDo Not Ignore SituationLegal obligation to ActNegative business consequencesIt won’t go away if ignored
64Crisis Situations Options Observe situationYou may decide it is best for you to observe and then contact management to assist in developing course of actionConfrontIf safe and effective confront individual involved. See later slideReferNotify supervisor and HRTestIf you have reasonable suspicion employee violating substance abuse policy (and have second supervisor confirm also) ask employee to take drug test immediately. Drive employee to testing site yourself.SuspendSuspend employee pending further investigation. If appears employee is under the influence or impaired don’t let them drive. Drive employee home. If you let them drive knowing they are impaired and they hurt someone company will be held legally responsibleWatchIf appropriate to do nothing immediately watch employee’s performance more carefully.What ever action is taken ALWAYS NOTIFY YOUR SUPERVISOR, HR AND DOCUMENT THE INCIDENT
65Confronting Employee in Drug Crisis Situation If you find drugs, drug paraphernalia or alcoholAsk employee to relinquish items. You can’t do anything if they refuse. If give you items give to authoritiesTake employee to private area with another supervisor as witnessTell them your suspicion and get employee’s explanationNotify your supervisor—they will decide whether or not to contact policeSend employee home pending investigation, take them home if impaired. OR take for drug test (if meet reasonable suspicion criteria)Document incident
66Employee Excuses Be prepared for any excuse Illegal to make me take drug testWhat I do on my own time is my businessThose test are not accurateI Can’t urinate if someone watching
67Summary Identify and investigate crisis situations Recognize workplace problems that may be related to alcohol and other drugsIntervene in problem situationsRefer employees who have problems with alcohol and other drugsProtect employee confidentialityContinue to supervise employees who have been referred to assistanceAvoid enabling and common supervisor trapsTo conclude, I hope this presentation has shed some light on the value of drug-free workplaces and the role that supervisors can play in achieving them. As you go about your supervisory duties, always remember the following as critical steps toward a safe, drug-free workplace environment:Identify and investigate crisis situations;Recognize workplace problems that may be related to employee use of alcohol and other drugs;Intervene in problem situations;Refer employees who have problems with alcohol and other drugs;Protect employee confidentiality;Continue to supervise employees who have been referred to assistance related to problems with alcohol and other drugs; andAvoid enabling and common supervisor traps.Thanks very much for your time and attention today.Remember, additional information on drug-free workplaces is available on the U.S. Department of Labor’s Working Partners for an Alcohol- and Drug-Free Workplace program Web site.Are there any questions?
68Types of Drugs and Related Issues MarijuanaSymptoms of UseReddened eyes, slowed speech, odor on cloths, fatigue, cough, increased appetite, excessive chewing gum or talking, dream-like state, slower response time, reduced ability to concentrate on tasks, impaired short term memory, personal problems (family, legal, financial), increased health problemsOf NoteTHC stores in body fat and releases over long period of time. Pot today is much stronger than even 10 years ago.
69Types of Drugs and Related Issues CocaineSymptoms of UseReduced appetite, excessive thirst, hyperactive, mood swings, irritability and agitation, increased talkativeness, faster speech, paranoid, aggressive, financial, personal, work problems, memory problems grandiose statements, periods of depression, runny nose, always sniffing, dilated pupilsOf NoteAffects entire nervous system. Addiction can occur rapidly. Small doses can cause overdose effects.
70Types of Drugs and Related Issues AmphetaminesSymptoms of UseReduced appetite, excessive thirst, hyperactive, mood swings, irritability and agitation, increased talkativeness, faster speech, paranoid, aggressive, financial, personal, work problems, memory problems grandiose statements, periods of depression, runny nose, always sniffing, dilated pupilsOf NoteKnown as meth and speed. Very addictive. Gives sense of increased energy. Used at work to stay awake. Increased heart attacks and strokes.
71Types of Drugs and Related Issues OpiatesSymptoms of UseExtreme lethargy, reduced motor coordination, over relaxation of muscles, drowsiness/sleep, distorted impaired thought processes, difficulty with memory, loses time, exhibits euphoria, reduced pain threshold, constricted pupils, needle marks.Of NotePrescribed Opiates are legal drugs, but they still affect performance. Employees should report use of any opiate.
72Types of Drugs and Related Issues PCPSymptoms of UseIncreased saliva and sweat, disassociation from reality, pain, sense of time, inability to feel pain, lack of concentration and memory, disorganized thought process, hostile aggressive bizarre behavior, movements stiff and rigid, depressionOf NotePCP is both a depressant and hallucinogen. This can cause users to freak out which is very dangerous. This is not seen as much in the work place as in the past.
73Types of Drugs and Related Issues AlcoholSymptoms of UseSlurred speech, difficulty focusing, impaired coordination, slower response time, staggering, breath odor, impaired mental reasoning and decision making, increased health problems, difficulty remembering and following directions, Personality changes.Of NoteBrain impairment begins with a BAC of usually does not show signs of impairment. For reasonable suspicion testing do it quickly. Alcohol rapidly dissipates from system.
74Reasonable Cause Observation Checklist _________________________________________________________________ Employee Period of Evaluation ________________________________________________________________ Supervisor #1 Name and Telephone Number This checklist is intended for internal use to assist the supervisor in referring a person for drug testing. Check the list below. Put a “D” if documentation exists. 1. Quality and Quantity of Work Yes No ___ ____ 1. Clear refusal to do assigned tasks ___ ____ 2. Significant increase in errors ___ ____ 3. Repeated errors in spite of increased guidance ___ ____ 4. Reduced quantity of work ___ ____ 5. Inconsistent, up and down quantity/quality of work ___ ____ 6. Behavior that disrupts work flow ___ ____ 7. Procrastination ___ ____ 8. More than usual supervision necessary ___ ____ 9. Frequent unsupported explanations for poor work performance ___ ____ 10. Noticeable change in written or verbal communication ___ ____ 11. Other (please explain) ______________________________________
75Reasonable Cause Observation Checklist B. Interpersonal Work Relationships Yes No ___ ____ 1. Significant changes in relations with co-workers ___ ____ 2. Frequent or intense arguments ___ ____ 3. Verbal abusiveness ___ ____ 4. Physical Abusiveness ___ ____ 5. Persistently withdrawn from people ___ ____ 6. Intentional avoidance of supervisor ___ ____ 7. Expressions of frustration or discontent ___ ____ 8. Change in frequency or nature of complaints ___ ____ 9. Complaints by Co-workers or subordinates ___ ____ 10. Cynical, distrustful comments ___ ____ 11. Unusually sensitive to advice or critique of work ___ ____ 12. Unpredictable response to supervision ___ ____ 13. Passive aggressive attitude or behavior
76Reasonable Cause Observation Checklist C. General Job PerformanceYes No___ ____ 1. Excessive unauthorized absences (# in last 12 months)___ ____ 2. Excessive authorized absences (# in last 12 months)___ ____ 3. Excessive use of sick leave in last 12 months___ ____ 4. Frequent Monday/Friday absences___ ____ 5. Frequent unexplained disappearances___ ____ 6. Excessive extension of breaks or lunch___ ____ 7. Frequently leaves work early-number of days per week or month___ ____ 8. Increased concern about actual incidents, safety offenses involving employee___ ____ 9. Experiences or causes job accidents___ ____ 10. Major change in duties or responsibilities___ ____ Interferes with or ignores established procedures___ ____ Inability to follow through on job performance recommendations
77Reasonable Cause Observation Checklist D. Personal MattersYes No___ ____ 1. Changes in or unusual personal appearance (dress, hygiene)___ ____ 2. Changes in or unusual speech (incoherent, stuttering, loud)___ ____ 3. Changes in or unusual physical mannerisms (gestures, posture)___ ____ 4. Changes in or unusual facial expressions___ ____ 5. Changes in or unusual level of activity-(much reduced or increased)___ ____ 6. Changes in or unusual topics of conversation___ ____ 7. Engages in detailed discussions of death, suicide, harming others___ ____ 8. Increasing irritability or tearful___ ____ 9. Persistently boisterous___ ____ 10. Unpredictable or out of context displays of emotion___ ____ Unusual fears___ ____ Lack of appropriate caution___ ____ Engages in detailed discussion about obtaining using drugs or alcohol___ ____ 14. Has personal relationship problems___ ____ Has received professional assistance for emotional /physical problems___ ____ Makes unfounded accusations towards others___ ____ Secretive or furtive___ ____ Memory problems
78Reasonable Cause Observation Checklist D. Personal MattersYes No___ ____ Frequent colds, flu, excessive fatigue___ ____ Frequent lies___ ____ Makes unreliable or false statements___ ____ Unrealistic self appraisal or grandiose statements___ ____ Temper tantrums___ ____ Demanding, rigid, inflexible_______________________________________________________________Other concerns –be specific and add additional sheets if necessary___________________________ ____________________________Supervisor #1-Date Supervisor #2-Date
79Training Acknowledgment Class: Supervisor Substance Abuse Training I, ______________________, certify that I attended training or studied the Supervisor Drug Awareness and Reasonable Suspicion Training Class materials. The materials covered at least one hour applicable to Alcohol abuse and one hour of Drug abuse, symptoms, general policies and reasonable suspicion training. ____________________________ _______________ Print Name Date ____________________________ Signature