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Communications Lifecycle Management When TEM Grows Up Al Subbloie – President and CEO Tangoe, Inc.

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Presentation on theme: "Communications Lifecycle Management When TEM Grows Up Al Subbloie – President and CEO Tangoe, Inc."— Presentation transcript:

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2 Communications Lifecycle Management When TEM Grows Up Al Subbloie – President and CEO Tangoe, Inc.

3 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 3 An Industry Immersed in Change The industry needs – carriers and enterprises Technologies – causative and corrective Human behaviors “Dan Quayle ( ), 5/22/89 “I believe we are on an irreversible trend toward more freedom and democracy - but that could change.” The Components of Change

4 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 4 Today’s Agenda TEM – A Historical Perspective A Shift Toward “Lifecycle” Management Technology Gone Wild Industry Drivers – Greed and Fear Where Are We Headed?

5 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 5 A Historical Perspective of TEM Major TEM Driver: reduce costs Industry name “TEM” is representative Industry roots in bill audit/volume 2 offerings emerged –Outsourced only firms –In sourced technology offerings Business problem exacerbates with more change –Carriers, services, geographies, channels, locations, bills, etc.

6 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 6 Industry Shifts are in Process Technology THE foundation of ALL solutions Consolidation bringing together technology & service co.’s Internationalization forcing technology to the core 85% of market is outsourcing some functions Technology blurs the line on “in vs. outsourcing” Shift towards Lifecycle Management from “Stovepipe TEM” Bill error driver still exists to support ROI Inventory workflow centric model critical

7 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 7 The Obvious TEM Value Proposition Communications spend = 3% of revenue Translates to $3M-$500M each year Corporations ONLY managing 60% of these expenses Mobile & data centric networks require greater asset mgmt Companies losing between $500K to $50M each year! “Best in class” companies actively manage 90% of communications spend Source: Aberdeen Group The Cost of Not Acting: TTCM Report”, Nov 2006

8 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 8 TEM Challenges - Fixed Reported in: “TTCM Solution Selection Report”, September 2006, Aberdeen Group Visibility & Control: reporting, chargeback & dashboards Inventory asset management Invoice processing efficiencies Ability to drive overall telecom cost reductions

9 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 9 Greed – Savings Motivations for TEM

10 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 10 The Shift to Lifecycle Management From standalone processes to an integrated communications lifecycle Bill import Dispute/credit mgmt. Bill approval Cost allocation Accrual processing Negotiated terms Negotiated rates Commit structures Tariff database Market rate DB Inventory mgmt. Invoice discovery DB Imports – internal & CSR’s Request management Pricing/estimating Workflow mgmt. Orders/ MACD e-Bonding Automated audit tests Exception reporting Dispute management AP/GL adjustments

11 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 11 Lifecycle Management Trends One repository – enterprise-wide communications management processes Integrated fixed and mobile management Global footprint for communications mgmt Solutions have deployment flexibility and scalability –Software  Limited MS  Full BPO –Single process  Full lifecycle –Fixed  Mobile  Combined

12 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 12 The Mobile Technology Explosion 3 billion mobile phones in use Network coverage for > 80% of world population Each month China & India add 13M subscribers 80% of companies report plans to increase # of PDA’s Research in Motion (RIM) subscribers –‘05 – 2.5 million –’06 – 4.9 million –’07 – 11.2 million (est.)

13 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 13 TEM Challenges - Mobile 37% 38% 40% 57% 64% Application support Lack of wireless industry knowledge and expertise Data security for mobile workers Supporting devices Rapidly escalating voice & data wireless expenses Reported in: “The Real Cost of Wireless Mobility Management”, January 2007, Aberdeen Group

14 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 14 Changing Motivations - From Greed to FEAR! 63% - do not have accurate inventory 37% - have no formal policy for device management at employee termination 44% - have no formal program to manage wireless mobility 10% - have no group responsible for wireless mobility Facts on Mobile Communications Management

15 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 15 FEAR – Lost Devices 11,769 devices lost in 6 month study – only 2 cities! Location Mobile Phones PDA Laptop Computers Total San Francisco & Oakland 6, Washington & Baltimore 2,7542, ,353 * Survey conducted by DSC Analytics April 2006 to September 2006 reported in Checkpoint Software press release dated November © Mobile Devices Lost*

16 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 16 Financial Risks Posed by Mobile Devices ‘03 - Morgan Stanley exec sells Blackberry for on e-Bay made national press for data “leakage” and poor practices ‘04 – GMAC has two laptops stolen. 200K customers must be warned to check for identity fraud ‘04 - Wells Fargo – laptops stolen in rental car result in thousands of client notifications for possible fraud ‘05 – Beers Skanska pays $4.75 million for death caused by employees operating company car phone ‘07 – Reynolds and Reynolds lost a $21.6 M judgment for fatal accident involving employee talking on company phone while driving

17 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 17 Where Are We Headed? Expense management focus continues New “fear” drivers emerge as dominant Data connections shift to wireless –2011, 70% of all new global voice & data client-to-LAN connections will be wireless –The cost of integrating wireless into devices will plummet to < $5/ device Mobile applications instigate change MPLS and VoIP adoption will continue slower than forecasted rates

18 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 18 Industry Consolidation: 2 year predictions TEM industry consolidation will continue –In- and out-source hybrids –Fixed/mobile integration –Domestic/international capabilities “race” Size and scale will matter – ½ number of players Largest outsourcers have non-organic technology foundation 1 company will complete an IPO 1 large SI firm will complete an acquisition Small players will face more survival challenges Pricing will stabilize from industry consolidation - 12 mo.

19 January 23-25, 2008 Miami Beach Convention Center Miami, Florida USA 19 Questions and Comments Contact Information: Al Subbloie – President and CEO, Tangoe, Inc The global leader in fixed and mobile communications lifecycle solutions


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