Presentation is loading. Please wait.

Presentation is loading. Please wait.

SUFFOLK COUNTY DEPARTMENT OF LABOR, LICENSING & CONSUMER AFFAIRS Steven Bellone, County Executive Samuel Chu, Commissioner.

Similar presentations

Presentation on theme: "SUFFOLK COUNTY DEPARTMENT OF LABOR, LICENSING & CONSUMER AFFAIRS Steven Bellone, County Executive Samuel Chu, Commissioner."— Presentation transcript:

1 SUFFOLK COUNTY DEPARTMENT OF LABOR, LICENSING & CONSUMER AFFAIRS Steven Bellone, County Executive Samuel Chu, Commissioner

2 Labor, Licensing & Consumer Affairs
The Department of Labor, Licensing and Consumer Affairs promotes the health, safety and economic well-being of both the business community and public alike. Quality job training, job development, placement and supportive services are provided for the unemployed, underemployed and public assistance population of Suffolk County, and the business community is supported with economic and labor market data, recruitment services and hiring incentives. Occupational licensing, industry and local law regulation and enforcement serves industry and the consumer, promoting high standards of integrity and ensuring equity in the marketplace.

3 Consumer Affairs The Suffolk County Department of Labor, Licensing & Consumer Affairs (SCLLC) is dedicated to resolving complaints, enforcing the County Code, educating the public and obtaining restitution for Suffolk consumers. SCLLC licenses businesses in various occupations and tests scales in supermarkets and other food stores. Consumers and trades people may write, call or visit our office in Hauppauge to obtain information about home improvement and other types of occupational licenses, or directly from our web site at They can verify whether a contractor is properly licensed, read consumer tips and even see a “Wall of Shame” of the County’s unlicensed contractors.

Samuel Chu, Commissioner Vanessa Pugh, Chief Deputy Commissioner Barbara Stoothoff, Deputy Commissioner BUREAU DIRECTORS Kathleen Rivers, Investigations Manager Joan Taylor, Director, Bureau of Licensing Danielle Grucci – Petersen, Director, Complaints Bureau Joseph Wood, Assistant Director of Weights & Measures INVESTIGATORS Peter Blumenauer, Plumbing Investigator Christopher Carson, Item Pricing and TLC Matt Cereola, Investigator Erwin Finn, Home Improvement Investigator William Geiss, Electrical Investigator Claudette Lea, Investigator Jay Selleck, Home Improvement Investigator Greg Spencer, Home Improvement Investigator

5 Licensing • Oversee 16,827 occupational licenses
• 2,024 Master Electricians, 581 Restricted Electricians, 10 Electrical Inspectors • Distribute, Accept, Review, & Process Applications & Renewals • Collect & receipt all fees • Conduct background and judgment checks • Take photos for identification cards • Issue new licenses by appointment • Accept complaints that are submitted in person

6 Licenses & Certification
Licensing Licenses & Certification Appliance Repairmen Master Electrician Appliance Journeymen Master Plumber Backflow Testers Pet Cemetery Commercial Painters Polygraph Examiner Dry Cleaners Precious Metals Dealer Electrical Inspectors Restricted Electrician Expeditors Restricted Plumber Fire Fighter Solicitors Dealer in Second Hand Articles Home Improvement Contractors Sign Hangers Home Furnishings Retail Swimming Pool Maintenance Home Sales Tax Grievance Commercial/Residential Liquid Waste VCR Repair

7 Licensing • Print out ID cards & certificates for all renewals and new issues • Child support compliance/incompliance • Phone calls with regard to licensing • Keep license statistics • Prepare applications for the boards • Administer Home Improvement, Chimney & Tax Grievance examinations. • Update and oversee insurance requirements • Liaison to the SCPD with regard to Precious Metals and Second Hand Dealers licenses

8 Electrical Licensing Board
Mission Statement The Board shall determine the fitness of applicants for each particular license and shall investigate and report on all proposed suspensions or revocations of licenses as provided in the applicable provisions of Chapter 563 of the Suffolk County Code. The Board shall hold meetings at regular intervals, authorize the Director of Consumer Affairs to issue certificates of competency and licenses, keep records of licenses issued and available for public inspection, and formulate recommendations to the County Legislature for adoption or amendment. The Board shall be composed of individuals having a personal knowledge of and interest in the occupation to be licensed, such as representatives of labor, management, trade or professional associations and appropriate representatives of government. Pursuant to Legislative Amendment dated June 3, 2014, the Appliance Repair Board shall merge with the Electrical Licensing Board and four new Board members will be appointed. Board Members Russell J. Calemmo, Board Chair Robert Kohlmeyer Michael S. Towers Michael C. Daly D. Jerry Flaherty Kevin M. Harvey Frank A. DiFazio

9 Consumer Complaints Enforces numerous sections of the County Code and New York State law designed to protect consumers. Receives in excess of 1,300 complaints a year covering a wide range of consumer activity. The most frequent complaints are in the areas of home repair, home furnishings, second hand dealer purchases, mail order, credit card and billing disputes, gasoline pricing and various retail store purchases. Helps consumers choose a contractor wisely by providing information over the telephone verifying whether a contractor is licensed; if there have been any complaints or violations within the past five years. If the consumer wants a detailed complaint or license history, they may request it in writing. Investigators often visit homes to examine defective merchandise and will contact vendors or go to their place of business to help resolve disputes. Investigators also conduct surveillance activities to check deceptive advertising claims. Armed with the power to fine unscrupulous businesses, the Bureau has an excellent track record in resolving consumer complaints and protecting the public.

10 Laws Enforced by the Complaint Bureau:
Consumer Complaints Laws Enforced by the Complaint Bureau: Suffolk County Code • Chapter 299 (Pet Dealers) • Chapter 427 (Dry Cleaners) • Chapter 365 (Caterers) • Chapter 387 (Deceptive and Unconscionable/Unfair trade practices) • Chapter 563, Article IX (Home Furnishings) • Chapter 700 (Restaurants—Disclosure of Prices) • Chapter704 (Retail Sales)—subcategories include: Swimming Pool Sales (Pool Alarm Law), Art. III, Drop Crib Law, Art. IV, Layaway Law, Art. VIII, • Chapter 779, Tax Grievance Companies • Chapter 783, Tax Refunds (Tax Preparer-regulation for “instant refunds” and charges) New 911 Phone Law (Resolution ) The Department also enforces NYS General Business Laws such as the NYS Refund Policy (NYS GBL 218-a) along with additional state and county laws not listed above.

11 2014 Statistics as of September 30, 2014
Consumer Complaints Complaint Bureau 2013 TOTAL Statistics 2014 Statistics as of September 30, 2014 TOTAL Number of Cases Received & Assigned (Complaint & Licensing Bureaus) 1301 1133 Number of Electrical Complaints 36 24 Number of Phone Calls Received (Complaint Bureau only) 27,141 24,258 Amount Saved for Consumers (Complaint & Licensing Bureaus) $383,613.21 $382,846.39 s Received 1058 1169 Total number of “Superstorm Sandy” Complaints since the storm

12 Consumer Complaints Complaints by Jurisdiction
Complaints Filed for the period of January 1, 2013 –November 3, 2014 Township/Jurisdiction Complaints by Vendor Location ALL Types of Businesses Complaints by Vendor Location Electrical (ONLY) Complaints Brookhaven 712 18 Babylon 304 5 Islip 277 10 Huntington 179 Smithtown 147 6 Southampton 45 Riverhead 30 2 Southold 11 East Hampton 9 Shelter Island *Please note that any complaint filed by Consumers not within the County of Suffolk will not be listed above.

13 Consumer Complaints Complaints Filed for the period of January 1, 2013 –November 3, 2014 Township/Jurisdiction Complaints by Consumer Location ALL Types of Businesses Complaints by Consumer Location Electrical (ONLY) Complaints Brookhaven 703 15 Huntington 317 7 Babylon 300 12 Islip 233 9 Smithtown 208 6 Southampton 59 2 Riverhead 29 1 Southold 27 East Hampton 19 Shelter Island *Please note that any complaint filed against a Vendor not within the County of Suffolk will not be listed above.

14 (Home Improvement, Electrical, Plumbing)
Investigations (Home Improvement, Electrical, Plumbing) Currently investigating 475 Open Consumer Complaints, 14% or 65 are Electrical related. Perform two to three days per week of Licensing Enforcement Patrol throughout Suffolk County, seeking unlicensed contractors. Issue Violations pertaining to both incoming Complaints and Licensing Enforcement Patrol. Mediate complaints on behalf of consumers; conduct Field Investigations at consumer site.

15 Review and refer cases to Suffolk County Attorney for collections or Suffolk County District Attorney for prosecutorial consideration. $768,000 recovered for Consumers by Investigations and Complaint Units. Licensing Enforcement Patrol has contributed to the 110% increase in licensing violations issued since January 2013. Licensing Enforcement Patrol has contributed to the steady increase in licenses issued since January 2013. Held 581 Violation Hearings, resulting in $240,000 in revenue - a 21% increase from 2012.

16 Taxi & Limousine Commission (TLC)
Suffolk County Taxi & Limousine Commission (SCTLC) resulted from numerous requests from both consumers and industry, especially limousine companies, that face stiff penalties and fines if caught operating in Nassau or New York City, and consumers, who have been either “ripped” off by “gypsy” operators or got into a livery car and did not feel safe. On July 9, 2014, Suffolk County Local Law 571 was passed and provides a means for both consumer and legitimate operator protection. By way of Reciprocity, the law also provides Suffolk-based limousine operators the ability to legally travel to destinations in Nassau, all five New York City Boroughs, and Westchester County.

17 Item Pricing Item Pricing Law offers retail establishments the opportunity to request a “waiver” from tagging prices on all individual sale items. Instead, retail establishment may identify price via UPC Code. Item Pricing Law’s purpose is to ensure consumers are not overcharged at check-out by paying a higher than advertised price. Our investigators accomplish this task by physically sampling between item in each store, then scanning these items for accuracy.

18 Weights and Measures Enforces Article 16 of the N.Y.S. Agriculture and Markets Law and various local laws requiring the inspection and testing of every scale and measuring device used for commercial purposes in the County, encompassing everything from food, to bolts of cloth, to gas pumps, to #2 home heating oil deliveries. Weights and Measures seal on a scale at supermarkets, delis, butcher shops, fish stores and anywhere else food is sold to the public by weight means that inspectors tested the scale for accuracy. Inspectors make sure that you pay only for the food, and not the weight of the container. Packaged goods are examined to make sure that the count, weight or measure on the label matches the contents of the package.

19 Weights and Measures All gasoline stations and distributors must register with the Bureau. Gas pumps are tested routinely for accuracy and the quality of gasoline is tested for octane level and water contamination. The Bureau’s authority extends to the inspection of fuel oil meters and LPG meters, and the sale of fuel oil, coal, firewood or any other commodity sold by weight or measure. The Bureau also licenses and inspects all precious metal dealers, insuring the accuracy of scales used for the buying and selling of gold and other valuable metals used in jewelry.

20 Home Improvement Contractors Working out of unmarked vehicles

21 Electrical Work not to code

22 Asphalt Driveways

23 PVC Fence

24 Pool Mason Brick Work

25 Chimney Work Flashing and Pointing

26 Gas Prices Cash and Credit

27 Contact information Consumer Complaints (631) Licensing (631) Weights and Measures (631)   Steven Bellone, County Executive Samuel Chu, Commissioner

Download ppt "SUFFOLK COUNTY DEPARTMENT OF LABOR, LICENSING & CONSUMER AFFAIRS Steven Bellone, County Executive Samuel Chu, Commissioner."

Similar presentations

Ads by Google