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Houston Fire Department CORE SERVICE ASSESSMENT PRESENTATION February 16, 2012 Terry Garrison – Fire Chief Neil J. DePascal, Jr. – Deputy Director Mayor.

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Presentation on theme: "Houston Fire Department CORE SERVICE ASSESSMENT PRESENTATION February 16, 2012 Terry Garrison – Fire Chief Neil J. DePascal, Jr. – Deputy Director Mayor."— Presentation transcript:

1 Houston Fire Department CORE SERVICE ASSESSMENT PRESENTATION February 16, 2012 Terry Garrison – Fire Chief Neil J. DePascal, Jr. – Deputy Director Mayor Annise D. Parker

2 2 HFD MISSION STATEMENT The Houston Fire Department is a professional organization, continually seeking opportunities to serve our community through: FIRE PREVENTION EMERGENCY OPERATIONS PATIENT CARE, and EXCELLENT CUSTOMER SERVICE

3 HFD Strategic Goals Goal 1.0 Be Safe – Enhance health and safety of HFD members – Improve fire prevention and public safety awareness – Improve emergency response operations Goal 2.0 Be Nice – Strengthen and reinforce a positive public perception of the department – Improve Customer Service – Embrace Diversity – Fairness Goal 3.0 Be Accountable – Providing adequate resources – Fiscal responsibility – Implement best practices to increase organizational effectiveness, accountability and communications – Strengthen management and leadership skills 3

4 Houston Fire Department MANAGEMENT ORGANIZATION OVERVIEW January 2012 Mayor Annise D. Parker 4 Headcount: Classified – 3,812 Civilian - 123

5 HFD Call Volumes/Incidents/Responses 5 FY 2011FY 2012 (6 Months) HFD Emergency Calls Answered (Fire/EMS) 367, ,710 HFD Incidents 271, ,611 EMS Incidents 226, ,005 Fire Incidents 44,552 23,606 HFD Responses 547, ,231 EMS Vehicles 351, ,712 Fire Vehicles 196, ,519

6 6 Components ( $ In Millions, % Rounded) Personnel Costs $ % Supplies 9.6 2% Other Services & Charges 6.9 2% Interdepartmental % Houston Fire Department FY 2012 Current Budget $419.7 Million

7 FY 2011 Actual Spending to FY 2012 Budget 7 FY 11 Actual Expenditures$ M Decreases: Classified pension requirement 13.7 M Collective bargaining net savings/deferrals 8.5 M Eliminate debt service charges 4.6 M Civilian personnel & benefits 1.3 M Other items, net 0.8 M FY 12 Adopted Operating Budget$ M

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11 EMERGENCY RESPONSE CORE SERVICES (Suppression, Special Operations, EMS, Training, OEC) CORE SERVICE DESCRIPTIONIMPACT IF REDUCED/ELIMINATED SUPPRESSION24 hour, 365 day continuous firefighting and first responder emergency medical service provided through 92 fire stations strategically located throughout the city and daily on-duty staff of 796 firefighters; Insurance Services Office Public Protection Classification 1 Rating Fewer personnel & apparatus responding; increased fire incident response time that could lead to greater risk & loss to both public and responding personnel; increased first responder incident time leading to morbidity & mortality; an increase in both civilian and firefighter injuries; increased fire insurance premiums SPECIAL OPERATIONS Units specially trained to respond to hazardous materials incidents, aircraft rescue incidents, extrication, swift water, confined space, trench cave-ins and WMD/terrorism threats The special nature of these incidents poses above average risk and consequently can result in large losses of life, property value and productivity. EMERGENCY MEDICAL SERVICES Provide immediate treatment to those in need of urgent medical care; transport to appropriate medical facility Fewer personnel and EMS units responding increases EMS response time which directly impacts survivability of individuals experiencing medical emergencies. 11

12 EMERGENCY RESPONSE CORE SERVICES (Suppression, Special Operations, EMS, Training, OEC) CORE SERVICE DESCRIPTIONIMPACT IF REDUCED/ELIMINATED PROFESSIONAL DEVELOPMENT/ TRAINING (VAL JAHNKE TRAINING ACADEMY) Prepare new recruits to be entry level firefighters according to state established standards; maintain veteran firefighter state mandated skills and certifications through continuing education and live skills evolutions and training Reduction in quality of training necessary to maintain Texas Commission on Fire Protection certifications; annual attrition without personnel replacement increases overtime costs; FY2012 new hires total approximately 100; Attrition in FY 2012 is projected at approximately 100 FF. OFFICE OF EMERGENCY COMMUNICATIONS (OEC) 24 hour, 365 day emergency dispatch; gather information, determine and dispatch appropriate personnel and apparatus; maintain all Fire/EMS Records; inspect/test fire hydrants; Daily minimum staffing includes 15 firefighters per 24 hour shift. EMS average call processing time is 94 seconds, Fire average call processing time 108 seconds for the 6 month period ended 12/31/11. Negative impact on fire and emergency medical services provided; increased call processing time leading to delays in overall emergency response time that will increase the life safety risk to the public; additional hazards and life safety risks for responding personnel 12

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14 MEDICAL DIRECTOR CORE SERVICES (Quality Assurance, Telehealth Nurse, Telemetry) CORE SERVICE DESCRIPTION IMPACT IF REDUCED/ELIMINATED QUALITY ASSURANCE Approve the level of pre-hospital care which may be rendered locally by EMS personnel employed by and/or volunteering with EMS under the medical director's supervision, before the certificant or licensee is permitted to provide such care to the public. (State mandate) Quality of patient care and EMS health care delivery system will deteriorate; negatively impact HFD's ability to meet the minimum standard of EMS healthcare. TELEMETRYTracks and directs ambulances to appropriate facilities; facilitate voice communication between field personnel and on-line medical oversight for critically ill and injured patients; records all interactions involving DNR orders (State mandate); monitors and evaluates adherence to standard of patient care and HFD protocols; There were 799 adult medical care cardiac arrest cases as of 12/31/2011. Management (medical) will be impaired resulting in increased risk to patients; dangerous delays for acute heart attack patients. The ability of field personnel to manage critically ill patients will be impaired resulting in preventable morbidity and mortality. TELEHEALTH NURSE A collaborative process to reduce the burden on HFD & local hospital emergency departments of non emergent callers; connect patients/clients to medical homes and reduce their reliance on emergency services for primary healthcare. If this program is reduced or eliminated HFD could potentially see a significant increase in call volume. Funding in 2012 provided through POP Fund. 14

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16 STAFF SERVICES CORE SERVICES (Staff/Legal Services, Operations Analysis) CORE SERVICE DESCRIPTIONIMPACT IF REDUCED/ELIMINATED STAFF/LEGAL SERVICES Investigation of violation of department, city, state, and federal laws and regulations by HFD classified personnel; provide detailed information to personnel on procedural stages of the grievance process; maintain written records of each step in the grievance process; There were 288 new complaint cases reported in FY 2011 and 72 in FY 2012 through 12/31/11. Reduced staff could result in delays in investigations and possible infraction of Local Government Code procedures leading to costly appeals and litigation; reduction could hamper ability to facilitate and conduct timely investigation of allegations of employee misconduct; a reduction of checks and balances for all discipline matters; loss of on- site advice and counsel on legal aspects of operational decisions, contract/other grievance issues. Grievance counselor mandated by state law. OPERATIONS ANALYSIS Gather departmental operations information; analyze for policy development and evaluation, formulation of program concepts and implementation strategies, collaboration and coordination with stakeholders, and advice and alternatives for assessing matters critical to the department Negatively impact HFD’s ability to properly analyze and validate current and retrospective fire, EMS and logistical performance data; lesser ability to gauge accomplishment of established critical success factors 16

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18 SUPPORT CORE SERVICES (Warehouse, Fleet, IT, Air Pack) CORE SERVICE DESCRIPTIONIMPACT IF REDUCED/ELIMINATED WAREHOUSEProvide station and EMS supplies in a timely manner; oversight for uniform distribution and voucher program Successful completion of Fire and EMS duties requires that stations and apparatus are properly supplied and that FF are issued PPE and life safety equipment. Warehouse personnel are on 24 hour call for larger scale incidents requiring additional resources. INFORMATION TECHNOLOGY Support Dispatch/Emergency Alerting Systems, Fire Records, HFD Staffing, Arson/Hazmat records, revenue generating systems Mission critical applications would no longer be maintained. Supports HFD on- line mandated FF training. AIR PACKMaintenance of in-service and inventory air pack supply, also known as SCBA or self-contained breathing apparatus. Reduced life saving support to responding personnel; increased risk and mortality. 18

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20 PREVENTION CORE SERVICES (Life Safety Bureau, Arson, PIO, Planning/Homeland Security) CORE SERVICE DESCRIPTIONIMPACT IF REDUCED/ELIMINATED LIFE SAFETY BUREAU Inspection of educational, institutional, residential, and special operations facilities to determine: proper handling and storage of hazardous materials, proper installation and maintenance of fire alarms systems and fire extinguishing equipment; There were 40,456 inspections, fire drills, and plan reviews completed as of 12/31/2011. There will be a delay in the current inspection cycle; target areas are prioritized and provided with sufficient staffing to provide a reasonable inspection cycle; longer time between inspections for schools, hospitals, jails, nursing homes, night clubs, high rise facilities, sports stadiums. Potential for a higher loss of life and property damage. ARSONThe law enforcement agency of the Houston Fire Department ; responds in the event of incendiary fires, multiple alarm fires, fire deaths, bombings and criminal or terrorist activity associated with fires; conduct follow-up investigations in a timely manner; There were 1,156 arson unit responses as of 12/31/2011 with 15% YTD average monthly case clearance. Negative impact on arson crime rate and case clearance rate; increased length of time before incident follow-up could lead to loss or alteration of evidence and decreased ability to interact with witnesses; overall negative quality of life for citizens and businesses through higher insurance premiums and loss of potentially prosecutable cases. 20

21 PREVENTION CORE SERVICES (Life Safety Bureau, Arson, PIO, Planning/Homeland Security) CORE SERVICE DESCRIPTIONIMPACT IF REDUCED/ELIMINATED PUBLIC INFORMATION OFFICE Provide community engagement that protects the health and safety of the public; provides a critical link between the community, stakeholders and the department; respond to media requests for information/interviews; smoke detector distribution and public instruction on evacuation planning Decrease effectiveness of fire safety message in the community; loss of valuable relationships with stakeholders – negative impact on community disaster preparedness programs PLANNING/HOMELAND SECURITY Gather world and national intelligence related to homeland security issues; forward to HFD personnel and citizens to maintain a safe environment. Major safety impact on the city as well as the region and fire department personnel. Terroristic threats and ever changing risk assessment make this a vital position. 21

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23 FINANCE CORE SERVICES (Finance/Budget, Procurement, Permits/Revenue, Accounts Payable) CORE SERVICE DESCRIPTIONIMPACT IF REDUCED/ELIMINATED FINANCE/BUDGETCo-ordinate preparation of annual budget and Five Year Plan; prepare MFOR (Monthly Financial Operating Report); prepare financial analysis reports Reduced fiscal accountability. Monitor effectiveness of HFD internal controls. Provide access to SAP and monitor approval processes. PROCUREMENTProvide critical in-house service for the timely procurement of emergency related supplies and services; manage supplies and professional services contracts Maintain compliance with city and state procurement laws. Delayed procurement of supplies and services could adversely impact service levels PERMITS OFFICE/REVENUECollection of revenue related to department activities/co-ordinate cash pick-up/deposits; process travel reimbursements, advances and liquidations; count and deposit permit revenue Monitors compliance with permit requirements. Insures that renewal notices are processed or NLN has been determined. Processes all cash transactions. Bank deposits. ACCOUNTS PAYABLETimely payment of invoicesMaintain vendor relations. Insure appropriate amount of funds are disbursed. Insure all documents that support the disbursement are in order. 23

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25 Houston Fire Department Classified Headcount 25

26 Houston Fire Department Civilian Headcount 26

27 AVERAGE PERSONNEL COSTS (Annualized Salary and Fringes) Apparatus Minimum Staffing Requirements 2 Firefighters 1 Engineer/Operator 1 Captain Daily minimum staffing city-wide 811 firefighters TOTAL AVERAGE PERSONNEL COSTS/SHIFT…………...$282,281 STAFFING FACTOR………………………………………………… 4.66 ANNUAL COSTS FOR FIRE APPARATUS……………… $1,315,429 27

28 Houston Fire Department Daily Resource Deployment(Emergency Ops) 28

29 REVENUE OVERVIEW ACCOUNTDESCRIPTIONFY11FY12 PROJECTED AMBULANCE FEESPatient transports 24,907,443 27,442,000 INTERFUND FIRE PROTECTION SVCS HAS reimbursement to HFD for firefighting services (personnel, supplies, services and capital) 16,859,149 17,145,594 SPECIAL FIRE PERMITSRevenue collected for special permits - tied to event stand-bys (tent permits, gas permits, fireworks permits) 4,613,867 5,750,000 RECOVERIES AND REFUNDS Special after-hours inspections and stand-bys. Customer pays for services offsets classified OT. 2,019,423 2,020,000 BUILDING PLAN REVIEW FEES In the Houston Building Code for review of fire sprinkler system design, alarm system review and inspection, high pile storage review and inspection, etc ,000 FALSE ALARM PENALTIES Commercial building false fire alarm fees 660, ,000 FIRE FIGHTING SERVICES City of Houston provides firefighting services to MUD’s (e.g. Summerwood MUD, Kings Manor) 654, ,015 ADMINISTRATIVE FEESFee of $25 charged for the preparation of each permit or license issued by the fire department 124, ,870 FIRE ALARM PERMITSCommercial permitting for fire alarm systems 315, ,205 HAZMAT RESPONSE/PERMIT Billable Incidents – sliding scale based on number of employees and facilities a business operates 68,250 91,600 OTHER REVENUEInterfund Vehicle Repair, Interfund Fuel Charges, Cell Tower Revenues, Public Safety Reports, etc. 920, ,725 TOTAL REVENUE $51,144,355$55,623,009 29

30 30 WE ARE THE HOUSTON FIRE DEPARTMENT And We are PROUD To Serve YOU! THANK YOU FOR YOUR TIME … Courage Compassion Commitment


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