Presentation on theme: "Jhansi Jan Suvidha Kendra (JJSK)"— Presentation transcript:
1Jhansi Jan Suvidha Kendra (JJSK) - A small step towards Good GovernanceObjectiveTo strengthen the concept of Good Governance by Restoring Public Faith & Reliability in the Administrative Setup through Effective use of Commonly Available ICT tools.1
2Impact StudyRs is the average expenditure borne by an applicant/ aggrieved person just to reach the office of the District Magistrate and to present his case in person.Whether he is satisfied after putting in so much of time, effort, labour and money ? “NO” because his application is lost somewhere in the ocean of papers & excuses…Details
3What is JJSK ?JJSK is a Telephone (mobile/landline) based e-governance initiative which intends to provide Quick, Easily Accessible, Cost-Time-Labor Effective, Corruption free and a Reliable platform for redressing Public Grievances, which is available 24 x 7 x 365
4Why Telephone based ?The Most Potent, Readily & Widely Available, User friendly, Cost-Time-Labor Effective mode of communication available today is Telephone (Land Line & Mobile).JJSK ensures best possible synergetic use of available telecom features, like- Call based services- SMS based services- Caller Identification services- Mobile & Internet services- Call Recording Services- Call Conference Services (in pipe line)
5Technical Specifications of JJSK URLWeb based application(Front end application is in ASP.NET and backenddatabase is on SQL Server 2010)Voice Lodger (Voice Recording System)3 Computer System - (of latest configuration)2 Telephone lines (with caller-ID)1 Fax machineSMS Gateway (for triggering SMSs through web baseapplication)Web space (for launching the web application)
6Jhansi Jan Suvidha Kendra (JJSK) Data Flow Diagram Grievances can be lodged 24X7 through Landline/Mobile on1077(Toll Free for Disaster related complaints) & , and alsothrough FAX and2Grievances are recorded automatically in a Computer System as an individual audio file with date, telephone no.13Grievances are categorised (A/B/C) & entered online on S/W developed by NIC,Jhansi and marked to concerned officer according to importance/severity of grievanceDaily status SMS toAdministrators5Daily Deptt.Status SMSto HODsConcerned Officers are intimated telephonically by JJSK immediately4As soon as the grievance is registered an unique grievance no. is given/sent to aggrieved person through phone call/ SMSVarious tailor made Reports are generated online by the website for monitoring in weekly meeting & quality of disposal is also randomly confirmed telephonically by D.M.10SMS tocomplainant11SMS toconcernedofficer8Disposal details are received from concerned officer (after due enquiry and cross verification of quality with the aggrieved person) are entered online in the S/W12Different kinds of reports are automatically generated online and are available on website76Marked grievance details are printed along with scanned signature of D.M. concerned and sent by FAX / /special messenger to the concerned officer immediatelyABCConcerned person can obtain the status of disposal by calling JJSK9SMS toComp.Concerned person is intimated telephonically regarding Disposal by concerned HOD/Officer/Staff613SMS tocomplainantSMS toOff.SMS toofficer
7Value Additions to JJSK kitty Colour coding of printout based on category(Since 3rd week of Dec’2009)Online data entry & real time updation of data(Since Jan’2010)100 % cross verification of disposal details received at JJSK for ensuring quality(Since Feb’2010)Convergence of JJSK with existing public grievance redressal systems like Tehsil Divas and LOKVANI(Since Mar-April’2010)Face to Face interaction/ hearing of long pending grievances before the District Magistrate in the weekly meeting(Since May’2010)Inter departmental coordination efforts for grievances involving two or more departments in presence of D.M., SSP, CDO for speedy and qualitative approvals of the disposal(Since June’2010)Registering grievances of common man through / also(Since 4th Week of July’2010)ABCRegisterOnlineSatisfiedPartiallysatisfiedDissatisfiedTDLOKCCVideoIDC
8Visible Improvements in Public Delivery System StatusMunicipal CorporationPrimary EducationHealthSocial welfare departmentPublic Distribution SystemDevelopment Department (MNREGA etc)Jal Nigam & Jal sansthanElectricity Department & others
9JJSK has proved its worth in providing additional important services Election Control Roomo Complaintso Communication Plano Additional Data resource centreHelp line for Disaster Management and mitigationChild care Help lineHelp line for prevention of ragging as per Hon’ble Supreme Court orderNodal single point control room for effective convergence of Tehsil Divas, LOKVANI with JJSKGeneral Platform for communication related to important meetings and to pass on important messages to all concernedNodal centre for cross checking the progress and quality of different development works and flagship projects of GovernmentAudio 1Audio 2Gen. SMS9
10Benefits of Jhansi Jan Suvidha Kendra (JJSK) Any Person,Any TimeFrom AnywhereAvailable24 x 7 x 365GoodGovernanceSimple & user friendlyImprovingDelivery ofPublic ServicesJJSKRespectfulCost effectiveTransparentPro-activeHandleUnresolvedComplaintsResponsiveEffective
11Successful Replication of Jhansi Jan Suvidha Kendra (JJSK) in … U.P. Housing & Development Board, Lucknow U.P.Jhansi Cantonment Board, JhansiU.P. Power Corporation Ltd., LucknowThe U.P. Government has ordered to roll Jhansi model of Jan Suvidha Kendra in the rest 71 districts of U.P.Election Commission of India, New DelhiBoard of Revenue, Lucknow U.P.Replication of JJSK project in progress …Board of Revenue, Lucknow U.P.Office of the Chief Information commissioner, U.P.MNREGA grievance cell at MoRD, GoIU.P. Samaj Kalyan Deptt., LucknowJDA – Jhansi, DRM –NE Rly Jhansi & BHEL - Jhansi11
12Awards & Honours to JJSK ‘NASSCOM Social Innovation Honours 2010’ from NASSCOM foundation under “ICT led innovation ine-Governance” category in recognition of passion and commitment for e-governance and for aiming for the highest standard of excellence to help bring the government closer to the citizen.CSI-Nihilent e-Governance AwardApplauding the excellent effort made towardse-Governance in the country, District Jhansi has been awarded “CSI-Nihilent e-Governance Award Award of Excellence” under District category.
13Valuable Comments...An excellent example of public service, dedication, devotionand compassion for common man. I am sure this step willgive way to a long-long journey. Keep it up. Best Wishes.- Shankar AgrawalJoint Secretary,Dated: 2nd.April D.I.T., G.O.I. New Delhi.tu lk/kkj.k dh lqfo/kk gsrq ;g iz.kkyh ljkguh; gSA lHkh izkFkZuk i=ksa ds lEcU/k esavuqJo.k ,oa mlds fuLrkj.k gsrq izfØ;k vuqikyukFkZ gSA bl Vhe ds lnL;ksa lsvuqjks/k fd;k x;k fd jkT; lwpuk vk;ksx esa Hkh bl iz.kkyh dks ykxw djus esa lg;ksx nsaA- Ranjit Singh PankajChief Information CommissionerDated: 30th.April Uttar PradeshA very impresive and effective tool to deal with complaints. The D.M. & his staff deserve great praise. The System should be adopted by other deptts too.- B.L.JoshiHon’ble Governor U.P. State,Dated: Raj Bhawan, Lucknow13
14Information on nomination and nominee JJSK is a telephone based (mobile & landline) eGovernance initiative meant for redressing the grievances of common man effectively and in a time-bound manner taking into consideration the satisfaction of the aggrieved person at every step.The nominees for this project are,Mr. Raj Shekhar, IAS, District Magistrate,Moradabad U.P. and founder of JJSK.Mr. Avneesh Saxena, PCS, Nodel Officer of JJSKMr. Deepak Saxena, Technical Director, NIC and Technical Member of JJSK.Mr. M.Asif Khan, PSA & Scientist-D, NIC and Technical Member of JJSK.
15Thank you http://www.jjskjhansi.com JJSK team extends personal thanks toAll concerned forRecognizing, Supporting & EncouragingOur initiative.Thank you15