1. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved ODR and INDIA Presented by Chittu Nagarajan Co-Founder ODRWorld /ODRIndia www.odrworld.com / www.odrindia.com

2. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Landscape of Present Day India IT Revolution Off shore and Outsourcing Health and Tourism Industry Automobile Industry Pharmaceutical and Bio Technology Mobile Phones Oil and Gas, Steel Retail Media IT Act 2000

3. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Subconscious and Conscious ODR efforts Ecommerce Off shore and Outsourcing e-Governance Judiciary Rural sector Micro-financing sector Mobile phone penetration

4. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Ecommerce sector eBay India - first users of ODR in India Used to resolve feedback disputes, Item not received disputes and significantly not as described disputes Domain Names The.IN Domain Name Registry Other ecommerce companies Software/Technology

5. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Outsourcing and Offshore Legal outsourcing including Arbitration The medium used for legal outsourcing Legal outsourcing will be creating 79,000 jobs by 2015 Latest addition to this bandwagon is debt recovery outsourcing

6. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved e-Governance Gujarat state government for the first time, has asked the home department to start accepting people's police complaints by e- Mail. Many other states are coming up with grievance/complaints redressal via “e” means Public Grievance Portals Consumer Complaints Online SMS complaint registry e-Kranti

7. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Judiciary Courts Information technology is being widely used E-Courts are being implemented in phases Video-conferencing is being used India has undertaken a nationwide project to connect jails and district courts across the country via a tele-justice or video conferencing system. Judges spreading the word about ODR

8. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Mobile Phones India is targeting 500 million mobile subscribers by 2010 3G phones to cost below $100 Vast Penetration even at grass root levels Ease of use. Rural people more adept at using a mobile phone Will be the predominant ODR tool/medium

9. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Rural sector E-procurement is already in place Agricultural industry using ICT Sale of rural products via the Internet There is a scope for ODR to play a role in resolving disputes that may evolve One of the government’s e-policy - “Giving priority to development of e-governance applications in regional languages and open source systems to enable the rural citizens to take benefits of government services through computers or kiosks” – This is conducive to ODR

10. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Micro-financing sector Hot subject world over India can be said to be the home for micro financing Disputes arising are ignored This sector should take cognizance of these disputes ODR can initially play a role between the main funding agency and the institution and later at rural levels

11. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved Future How India is shaping in the ODR sector would be an interesting and knowledgeable watch as other developing nations might want to follow suit ODR in 2004 and now

12. Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved THANK YOU