We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byItzel Moulder
Modified about 1 year ago
Communicating for Results 9e 9 Key Ideas Defining small group Characteristics of successful problem-solving teams Group formats Small-Group Communication and Problem Solving 1 Copyright Cengage © 2011
Consider this... Groups are like individuals – no two are alike. The better equipped you are to analyze what is happening in and around the group, the more successful and satisfying your group experience will be. Groups are like individuals – no two are alike. The better equipped you are to analyze what is happening in and around the group, the more successful and satisfying your group experience will be. Copyright Cengage © 20112
Columbia Space Shuttle Disaster Columbia Space Shuttle Disaster Read or describe the case study Answer the following questions: What symptoms of groupthink contributed to this disaster? What role did play in the engineers attempts to communicate? Explain why summary report cites “management practices” as a cause? Associated Press 3Copyright Cengage © 2011 NASA Case Study
Definition of a small group Small-group communication involves a small number of people, usually engaged in face-to-face interaction, actively working together toward a common goal. Small-group communication involves a small number of people, usually engaged in face-to-face interaction, actively working together toward a common goal. Copyright Cengage © 20114
Types of teams Learning groups – sharing and seeking information Self- maintenance groups – inspire desirable attitudes, understanding and communication patterns Problem-solving groups – make decisions regarding a problem Copyright Cengage © 20115
Effective Problem-Solving Teams Well organized Receive periodic training Examine assumptions and opinions Evaluate possible solutions Operate Virtually Avoid groupthink Manage cultural diversity Copyright Cengage © 20116
Groupthink symptoms Illusion of invulnerability Shared stereotypes Rationalization Illusion of morality Copyright Cengage © 20117
Groupthink symptoms Self-censorship Illusion of unanimity Direct pressure Mind guarding Copyright Cengage © 20118
Avoiding groupthink Bring in outside experts Ask members to be “critical evaluators” Leader should voice opinions after others Provide “second chance” to rethink choices Copyright Cengage © 20119
Managing cultural diversity Recognize differences Select members for task-related abilities Find purpose that transcends differences Avoid cultural dominance Develop mutual respect Seek high level of feedback Copyright Cengage © Bob Daemmrich/The Image works
Operating Virtually Computer-mediated communication (CMC) through technology Differences between FTF (face-to-face) teams and CMC teams CMC teams communicate and share less CMC teams outperform FTF teams in tasks where there is a correct answer CMC teams are able to better predict the success of their decisions Copyright Cengage ©
Evaluating Arguments Elaboration Likelihood Model (ELM) Copyright Cengage © When evaluating arguments, people use either: The Central Route The Peripheral Route Elaborate carefully and critically Pay attention to message content Decide quickly and non-critically Pay attention to peripheral cues (such as attractiveness, vocal Quality, gender, personality, etc.
Basic problem-solving procedure Define the problem Research and Analyze the problem Establish checklist of criteria List possible alternatives Evaluate each alternative Select best alternative and discuss implementation Copyright Cengage ©
Define Problem Discuss symptoms, seriousness, & impact Write problem in question form: Written for widest range of answers Specific not general Unbiased form Define confusing terms Walter Hodges/Stone/Getty Images 14Copyright Cengage © 2011
List all topics to research & discuss Gather needed information Discuss information & opinions in organized manner Steven Niedorf Photography/The Image Bank/Getty Images 15Copyright Cengage © 2011 Research and Analyze problem
Establish Criteria Establishing a criteria checklist Brainstorm for possible critera Discuss criteria to Reduce the List Divide into groups of musts and wants Assign each want a rank and numerical weight Types of criteria Task criteria Operational criteria Copyright Cengage ©
When to establish criteria When the task is complex The topic involves emotional or value judgments Team members have little or no problem- solving experience Copyright Cengage ©
Using criteria effectively List all possible criteria Evaluate each criterion to determine importance Reduce the list into workable lengths by combining or eliminating Divide remaining criteria into wants and musts Copyright Cengage ©
Listing possible alternatives Brainstorming Avoid negative feedback Strive for longest list possible Strive for creative, unusual ideas Build from previously mentioned ideas Electronic Brainstorming Copyright Cengage ©
Listing possible alternatives Brainstorming Electronic Brainstorming Ideas typed on computer by each member Ideas stored for later group viewing Software gives option of concealing identities Generally produces more ideas; sometimes better ideas Very effective with large groups Copyright Cengage ©
Listing possible alternatives Brainstorming Electronic Brainstorming Nominal Group Technique (NGT) Ideas generated silently by each member Ideas recorded on board for flip chart Ideas discussed for clarification only Each member privately selects top five ideas Copyright Cengage ©
Evaluate each alternative Eliminate unacceptable alternatives Combine similar alternatives Eliminate alternatives that don’t meet the criteria Combine remaining alternatives to want criteria and assign numerical values Calculate totals Copyright Cengage ©
Select the best alternative The best solutions are those with the highest totals In case of a tie Select more than one solution Create additional criteria Use consensus Compromise Vote Copyright Cengage © Nova Development
Selecting a group format Panel Roundtable Forum Symposium 24Copyright Cengage © 2011
Group formats Roundtable – private small group discussion using problem-solving procedure Panel – small group of well-informed individuals discussing a topic or problem in front of a large group Copyright Cengage ©
Group formats Symposium – small group of experts in front of a large group using timed presentations. Forum – a panel or discussion in which audience members can participate in the discussion Copyright Cengage ©
Communicating for Results 9e 9 Key Ideas Defining small group Characteristics of successful problem-solving teams Group formats Small-Group Communication and Problem Solving 27 Copyright Cengage © 2011
S MALL G ROUP C OMMUNICATION Grace Geng Tom Kwasa Alex Halvaty Tao Ji.
Quality Tools and Techniques in the School and Classroom.
Chapter 16: Teams and Teamwork Learning Goals I can: Define and explain terms related to teams and teamwork Explain why teams are used in business.
Sheryl Abelew MSN RN. Chapter 5 Initiating and Implementing Change.
PowerPoint Presentation to Accompany Chapter 16 of Management Canadian Edition Schermerhorn Wright Prepared by: Michael K. McCuddy Adapted by: Lynda.
Learning Objectives 7.1 Describe the organizing process and how formal and informal organizations differ. 7.2 Identify some common types of organizational.
Designing and Leading Teams Creating synergy. Groups versus Teams What are the features of groups versus teams? How are they different.
Competence is the demonstrated ability to apply knowledge and/or skills and, where relevant, personal attributes. A certification scheme contains.
Copyright © 2004 Prentice Hall. All rights reserved.13–1 Teams: Employee Involvement In Action Teams Are only as effective as the Strategy and Structure.
Chapter 14 UNDERSTANDING WORK GROUPS. Management Talk Teams, training, and increased authority for workers are key elements of quality-improvement efforts…To.
INSTRUCTIONAL SKILLS SEMINAR asiasociety.org John Parry Centre for Teaching and Learning UBC Okanagan.
Imagine It! Inquiry. Why Use the Inquiry Process? Instruction in reading, writing, speaking, and listening is often fragmented and lacking in a coherent.
Quality Circle: Concept & working S.C. Sharma GM (VAS)
Chapter 7 / Slide 1 Copyright © 2008 Pearson Education Canada Part 3 Groups and Teamwor Copyright © 2008 Pearson Education Canada Social Behaviour and.
WORKING TOGETHER AS A TEAM Why Should I Care? Crucial Activities for Team Undercurrents Stages of Team Growth Recipe for a Successful Team Working Through.
WRITING NEXT Sara Maughan. Forward The human instinct to express our feelings, thoughts and experiences in a lasting form has been around for a very long.
1Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier, Inc. Chapter 4 The Leadership Role of the Licensed Practical Nurse.
© 2005 by Prentice Hall Chapter 6 Determining System Requirements Modern Systems Analysis and Design Fourth Edition Jeffrey A. Hoffer Joey F. George Joseph.
How to conduct a thoughtful Learning Club? Team Effectiveness.
Teacher Leadership Institute Why Project Based Learning? Office of Instruction WVDE.
Beyond Bureaucracy Beyond Bureaucracy! Developing High-Performing Pre- Referral Intervention Teams.
Learning Objectives 9.1 Describe leading as a management function and explain how it differs from leadership. 9.2 Discuss the types of power a manager.
/0304 © 2004 Business & Legal Reports, Inc. BLRs Human Resources Training Presentations Training Strategies II: State-of-the-Art Classroom Training.
“A European network on cervical cancer surveillance and control in the new Member States - AURORA” 3 rd Module: Organization, management and evaluation.
Today we will be orienting ourselves to some of the principles and qualities we look for and try to exhibit as Leaders in NA. Specifically, we will look.
Decision-Making in Small Groups Group decisions are usually better than individual ones, but this depends on several factors, including the type of.
Learning Objectives 5.1 Define customer service and identify the managers role in customer service. 5.2 Describe the importance of each of the key components.
JUNE 2, 2013 Strategies that Engage Adult Learners Cristie McClendon.
Some Thoughts on Leadership by Don C. Bramlett, PE, SMIEEE IEEE Region 4 Director Southeastern Michigan Section DTE Energy – Project Engineer.
COMMUNICATION Communication is the process by which information is transmitted between individual and / or organization so that an understanding response.
© 2016 SlidePlayer.com Inc. All rights reserved.