Patients are under enormous pressure, with high anxiety You MUST be empathetic
What "Bad Things" Are Going on for Our Patient? Health worries Recriminations/guilt Financial worries – insurance, income Fear of criticism by friends, spouse, etc How to meet responsibilities Focusing on injury/pain
How to be empathetic Touch, eye contact, voice, appearance, our self-confidence Good communications posture - square and level, one on one; no sunglasses Relieve pain, if we can Give them something to focus on – Give them something to do; get them involved Give them something to do; get them involved Let the patient help and decide everything you can Let the patient help and decide everything you can
How Do We Make it Worse? Not focusing on patient at all Focusing on problem and not the person Just working and not explaining Careless words, careless radio call Nervousness - "oh shit” Causing additional pain Never LIE
What can you say? I need your help Tell me when you are ready As gently as I can Point with one finger to exactly … Tell me how it feels - focuses away from injury Watch my face all the time We have some choices here, …
As We Work Together Practice as you want to be on the hill Develop habits of speech and manner
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