We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byKaylynn Jeffreys
Modified about 1 year ago
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 1 CHAPTER SIXTEEN CHAPTER SIXTEEN Managing Communication Prepared by Deborah Baker Texas Christian University Effective Management 2nd Edition Chuck Williams Effective Management 2nd Edition Chuck Williams
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 2 CHAPTER SIXTEEN Basic Perception Process Basic Perception Process Perception Problems Perception Problems Perceptions of Others Perceptions of Others Self-Perception Perception and Communication Problems 1
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 3 CHAPTER SIXTEEN Basic Perception Process Stimulus Attention Perceptual Filter Organization Perceptual Filter Interpretation Perceptual Filter Retention PerceptualFilter Adapted From Exhibit
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 4 CHAPTER SIXTEEN The Interpersonal Communication Process Adapted From Exhibit 16.2 NoiseNoiseNoiseNoise NoiseNoiseNoiseNoise Encode Message Decode Message NoiseNoiseNoiseNoise Transmit Message Receive Message Message to be Conveyed Message that was Understood SenderReceiver 2.1
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 5 CHAPTER SIXTEEN Formal Communication Channels The system of official channels Downward communication top down Upward communication bottom up Horizontal within a level 2.2
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 6 CHAPTER SIXTEEN Informal Communication Channels Transmitting messages outside the formal communication channels The “grapevine” Highly accurate information is timely senders seek feedback accuracy can be verified 2.2
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 7 CHAPTER SIXTEEN Managing One-on-One Communication Choosing the right communication medium Being a good listener Giving effective feedback Improving cross-cultural communication 3
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 8 CHAPTER SIXTEEN Listening HearingversusListening ActiveListening EmphaticListening 3.2
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 9 CHAPTER SIXTEEN Making Feedback Effective Give immediate feedback don’t delay feedback discuss performance while the memory is vivid Make feedback specific focus on definite behavior and time-frame make sure behavior was controllable Make feedback problem-oriented focus on behavior not personality 3.3
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 10 CHAPTER SIXTEEN Improving Cross-Cultural Communication 1. Familiarize yourself with a culture’s work norms 2. Know the determine whether a culture is emotionally affective or neutral 3. Understand address terms and attitudes toward time 3.4
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 11 CHAPTER SIXTEEN online discussion forums televised / videotaped speeches and conferences corporate talk shows broadcast voice mail Improving Transmission Getting the Message Out 4.1
Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved 12 CHAPTER SIXTEEN Improving Reception Company hotlines call and leave anonymous comments Survey feedback information gathered from questionnaires Informal meetings with top executives directly “hear” employees 4.2
UNIT I – Introduction to Management UNIT 2 – International Management and Diversity UNIT 3 – Managerial Ethics and Social Responsibility UNIT 4 – Planning.
Communication McGraw-Hill/Irwin Contemporary Management, 5/e Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved. chapter sixteen.
Organizational Behavior, 8e Schermerhorn, Hunt, and Osborn Prepared by Michael K. McCuddy Valparaiso University John Wiley & Sons, Inc.
© 2008 The McGraw-Hill Companies, Inc. All rights reserved 6 - 2ChapterChapter McGraw-Hill/Irwin Organizational Structure and Communication 6.
Copyright ©2009 South-Western, a division of Cengage Learning All rights reserved Chapter 8 Organizational Behavior Nelson & Quick, 6 th edition Communication.
15-1 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Communication 15.
Copyright © 2006 Elsevier, Inc. All rights reserved Chapter 11 Effective Communication and Team Building.
Communicating at Work. Changes Affecting the Workplace Expanded team-based management Innovative communication technologies New work environments Increasingly.
Copyright © 2004 Prentice Hall. All rights reserved.12–1 Communication Simple Communication The exchange of information and the transmission of meaning.
PowerPoint slides by R. Dennis Middlemist Colorado State University Chapter 14 Communication and Negotiation Hitt Black Porter m a n a g e m e n t.
Copyright 2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 13–1 CHAPTER 13 MANAGERIAL COMMUNICATION.
Unit 2 Speaking, listening and non-verbal communication.
McGraw-Hill © 2007 The McGraw-Hill Companies, Inc. All Rights reserved. THE DYNAMICS OF MASS COMMUNCATION Joseph R. Dominick University of Georgia--Athens.
Learning Objectives 3.1 Identify key management skills associated with effective communication. 3.2 Explain what causes interpersonal communications to.
Communication Skills By – SoftLogic Technologies Pvt. Ltd. Software Testing Help.
Promotion Means Effective Communications Marketing Chapter 15.
Consumer Decisions: Psychology for Profit Chapter 6 & 7.
Effective Communication: Seven Cs. For transmitting effective written or oral messages, Certain principles must be followed. These principles are advocated.
Improving Performance with Feedback, Rewards, and Positive Reinforcement Chapter Eight Copyright © 2010 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin.
Learning to Communicate. Chapter 1, Lesson 1 Chapter Overview 1. Learning to Communicate 2. Learning to Listen 3. Learning to Think Critically.
CLC Human Resources TM Corporate Leadership Council TM © 2011 The Corporate Executive Board Company. All Rights Reserved. CLC PRO Informal Peer-to-Peer.
Communication Basics The Essentials of Speaking and Listening.
Organizational Behavior By : Anubha
Part 1: Introduction PowerPoint Presentation by Charlie Cook Copyright © 2004 Prentice Hall, Inc. All rights reserved. Chapter 1 Managers and Management.
The Nurse Client Relationship Chapter 7. What type of relationship will you develop with your patient? Professional relationship develops when you provide.
Effective Communication Module 6 Session 3. Activity - Folding paper We are going to start with a quick game. Four volunteers stand up in front of the.
What is involved in communication? Leaders communicate to share the vision with others, inspire and motivate them to strive toward the vision, and build.
Dorota Piontek, AMU Communication.
Group Organisational Effectiveness Campus to Corporate skills session.
Providing Quality Feedback: For Managers and Employees.
© 2016 SlidePlayer.com Inc. All rights reserved.