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Cargo Airport Services USA

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Presentation on theme: "Cargo Airport Services USA"— Presentation transcript:

1 Cargo Airport Services USA
Office Agent Course 2013

2 Cargo Airport Services USA Mission Statement
CAS is committed to providing the highest quality cargo handling services in the international air cargo market. We will exceed the expectations of our customers with superior operating performance and customer satisfaction in an environment of integrity, respect and teamwork with customers and colleagues.

3 Goals Comply with Transportation Security Administration requirements
Encourage and maintain security at all CAS-USA cargo facilities Comply with Code of Federal Regulations and IATA requirements Encourage and maintain dangerous goods awareness and safety at all CAS-USA cargo facilities

4 Purpose Our customers expect a safe, dependable, timely, and efficient handling of there cargo. The customer does not expect any delay in cargo handling, or damages. In order to ensure a safe, high quality, and consistent level of service, CAS has developed this student training guide in an effort to meet or exceed our customers’ expectations. When the customer’s procedures differ from the Cargo Airport Services’ Cargo Handling Procedures, the customer’s procedures will prevail.

5 Cargo Airport Services USA Services Provided
“Cargo Is Our Primary Focus”  Cargo Warehousing & Handling  Cargo Import/Export Documentation  Perishable & Valuable Cargo Handling  Mail Handling, Sorting & Distribution  Cargo Aircraft Ramp Handling  Cargo Transfers & Line Haul  Property & Facility Management

6 Objective At the end of this course you will be able to understand:
Traffic Agent Functions Export documentation Import documentation Special Shipments Dangerous Goods/NOTOC Human Remains Live Animals Perishables Mail Trainer will let the students know that these are subjects we will focus on, but there are other items we will also touch upon.

7 Airline Cargo Handling
Cargo is a major business for many airlines. By delivering cargo, airlines are able to utilize the space in the aircraft and produce extra revenue for the airline. Airlines have developed a system for managing the movement of cargo from one destination to another. There are five primary steps in the cargo process: Booking Cargo (Airline) Accepting Cargo (CASUSA Cargo Agent) Processing Outbound Cargo (Airline, CASUSA) Terminating Inbound Cargo (CASUSA Traffic Agent) Tracking and Tracing Cargo (CASUSA Traffic Agent)

8 Airline Cargo Handling
Booking Cargo Booking is the process of reserving space on an aircraft so that cargo arrives at its destination in a timely manner while making the best use of valuable cargo space. By reserving space, the airline and the customer know when and where cargo will be delivered. Booking data also helps track and trace cargo. Accepting Cargo During acceptance, Cargo Agents ensure that cargo is safe for transportation, the dimensions (size), weight, and contents are approved. It is also during acceptance that Cargo Agents determine that cargo is appropriately labeled, paperwork is complete, and cargo meets Federal Security Requirements. Processing Outbound Cargo To ensure orderly delivery of cargo to assigned flights, there must be a plan for organizing the cargo. In outbound processing, cargo is loaded onto Unit Load Devices (ULD’s) by destination. This arrangement makes it easier to load the aircraft. Entering the ULD numbers, Airway Bill numbers, pieces, weight, and flight assignment into the computer allows the cargo to

9 Airline Cargo Handling
Terminating Inbound Cargo During the terminating process, Cargo Agents must make sure that the cargo is delivered safely to the customer. Traffic Agents update the computer system, notify the customer of the arrival of their shipment, update warehouse inventories, release the shipment and close the airway bill. Traffic Agents also handle claims for damaged or missing cargo and collect money as necessary. Tracking and Tracing Cargo Customers often call and inquire about the status of their shipments. The shipment may be misplaced or lost and need to be tacked and traced. Traffic Agents need to answer customer questions in an efficient manner. How customers are treated at this time is critical to keeping them as customers and the cargo agents must make every effort to locate missing cargo before we advise the customer that the cargo is not at the station. Tracking and tracing includes reviewing the shipment history, locating the cargo by performing logistical backtrack, and updating the computer.

10 Documentation- Export
Cargo Acceptance and Documentation In order to drop off freight at a cargo facility there is a lot of documentation that must accompany the freight: 1. Air waybill 2. TSA letter (This is for security purposes) 3. Truckers Receipt 4. The consolidation manifest for consolidated air waybills. (A consolidation air waybill has one shipper and consignee. However it is composed of freight from multiple shippers and consignees.) 5. Dangerous Goods Declaration (if a DG shipment) A Dangerous goods certificate (For freight that is considered dangerous good by the IATA standards. This must be inspected by a Dangerous Goods Certified Agent ) Explain when dropping off freight there are certain documents needed and let the class know you will explain each as you go along

11 Documentation- Export
**Make copy of driver’s ID (driver’s license or Port ID) This is a CAS policy You also need to check the driver’s ID (driver’s license) for verification- if an unknown shipper, you need to complete a Shippers Security Endorsement form. Explain that it is a CAS policy to make a copy of the Driver’s ID, even for known shippers

12 Air Waybill There are a number of documents used within the cargo industry, first lets talk about the Air waybill. Distribution of the Air Waybill Every page of the air waybill has a specific distribution, as noted in the bottom left hand corner. The following chart explains where each page of the air waybill is to be distributed.

13 Distribution of Domestic Air Waybills
Page Number Receiver Explanation Page 1- Original Shipper Individual or company that originates the shipment Page 2 - Copy Origin Station Retained for the records of the station that originated the shipment Page 3 - Copy Accounting Retained at origin station to be filed with funds collected on an air waybill Page 4 - Copy Delivery Receipt Retained on file in destination after shipment has been received by consignee Page 5 - Copy Consignee Memo Retained by consignee for their records Trainer: explain what the copies mean

14 The International Air Waybill
International shipments have a designated air waybill. This document must be used for all international shipments. The international air waybill: Serves as documentary evidence of the conclusion of the contract of carriage Is proof of receipt of the goods for shipment from the shipper Is the freight bill Is a guide to airline in handling, dispatching and delivering the shipment May serve as the in-bond customs document Note: All international air waybills must be typed. The shipper or shipper’s agent is responsible for preparation of the air waybill. However, the airline you will represent may prepare the air waybill for a fee. Check with your airline representative on what their procedures are.

15 International Air Waybill
Distribution of International Air Waybills Copy Number Receiver Explanation Copy No. 1-Original Issuing Carrier Accounting Retain for use in preparation of air cargo report Copy No. 2 - Copy Consignee Forward to destination airport with the shipment. Give to the consignee at the time of delivery Copy No. 3 - Copy Shipper Give to the shipper when the shipment is picked up by IAC or accepted for transportation at the airport Copy No. 4 - Copy Delivery Receipt Forward with the shipment. The destination station files for a period of five years for use as signed proof of delivery Copy No. 5 - Copy Airport of Destination Forward to destination station with the shipment Copy No. 6 - Copy Third Carrier To be used by interline carriers. Copy No. 7 - Copy Second Carrier To be used by interline carriers Copy No. 8 - Copy First Carrier File in origin station’s local file for five years. Copy No. 9 - Copy Carrier Agent Forward with the shipment to the final airline destination Explain what the copies mean

16 Air Waybill – Shipping document used for the transportation of air freight that includes conditions, limitations of liability, shipping instructions, description of goods and applicable transportation charges. The air waybill number starts with a prefix (three numbers) which is the number assigned to the airline, followed by an additional 8 numbers (serial number assigned by the airline) Handout #1 air way bill Arrow will move to show Prefix number, which you will explain what the prefix number is- each airline is assigned a prefix by IATA to designate who the airline is ex. 131 – Japan Airlines, 172- Cargolux, and so fourth. The next arrow represents a serial number for each airline, there is a mathematical method to determine what numbers are to be used, this is so no two air waybills will have the same serial number.

17 Air waybill Envelope The air waybill envelope provides a convenient and uniform method of attaching and transporting air waybills and other shipping documents. The air waybill should be folded vertically and inserted into the envelope with the consignee and shipper’s space visible from the outside making it easy to read. If the envelope becomes detached en route, the station locating it sends all necessary information via teletype to the on line destination station and forwards the air waybill via the most direct routing. This envelope MUST stay with the air waybill and we should not open, this is information for the consignee and we only will open in the event the house information is not on top of the envelope and we need to obtain it.

18 TSA Letter Next lets look at a TSA letter: After September 11,2011 the TSA was created under the Department of Transportation. It was created to hinder the transportation of incendiary devices/ explosives on a passenger flight. For a freighter (cargo aircraft) it was to stop the chance of a stowaway getting onboard the aircraft. On a passenger flight, we can only accept shipments from KNOWN SHIPPERS, unlike a freighter we can accept shipments from UNKNOWN SHIPPERS. There are some exceptions for unknown shipments to fly on a passenger flight. Go over TSA requirements briefly.

19 TSA Letter- Known Shipper
Air Way Bill Number ______________ (name of IAC) is in compliance with its TSA-approved security program and all applicable security directives.  Our number assigned by TSA is ________________ All cargo tendered in conjunction with this certification was either 1) accepted from a known shipper or an unknown shipper in accordance with TSA requirements specified in the Indirect Air Carrier Standard Security Program or 2) accepted under transfer from another foreign air carrier, aircraft operator, or IAC operating under a TSA-approved or accepted security program. The individual whose name appears below certifies that he or she is an employee or authorized representative of (IAC’s name) and understands that any fraudulent or false statement made in connection with this certification may subject this individual and (IAC’s name) to both (1) civil penalties under 49 CFR (b) and (2) fines and/or imprisonment of not more than 5 years under 18 U.S.C ” Date___________ Shipment under 16 ounces __________ _______________________ (Name of IAC) By:__________________________ signature _____________________________ Print Name Each arrow indicates what Must be on the TSA letter and that the format MUST be as shown. The information showing date, Name of IAC, Signature, Printed name, air waybill number and under 16 ounces, has to be on the form, but in no specific area, just as long as it is on the form. Only the name of IAC and the TSA approved number assigned by TSA must be placed where indicated.

20 TSA Letter- Unknown Shipper
Date: ______________ “(IAC’s name) is in compliance with its TSA-approved security program and all applicable security directives. Our number assigned by TSA is: (IAC’s number). This shipment contains cargo originating from an unknown shipper not exempted by TSA. This shipment must be transported ONLY on ALL-CARGO AIRCRAFT. The individual whose name appears below certifies that he or she is an employee or authorized representative of (IAC’s name) and understands that any fraudulent or false statement made in connection with this certification may subject this individual and (IAC’s name) to both civil penalties under 49 CFR Part (b) and fines and/or imprisonment of not more than 5 years under 18 U.S.C ” ___(Name of IAC)_______ Air Way Bill Number ______________ Shipment under 16 ounces __________ By:_____________________ signature ________________________ Print Name This TSA letter MUST only be for a unknown shipper and must fly on a All cargo aircraft, all information must be completed, same as the known shipper TSA letter

21 CCSF Acceptance Sheet This form is for the
acceptance of cargo from a Certified Cargo Screening Facility (CCSF) Passenger Aircraft Only Handout # 2 CAS CCSF Acceptance Sheet Explain CCSF briefly( they should have had the CCSF course already)

22 TSA As explained to you during the TSA course, there are rules and regulations to follow when accepting freight from both known and unknown shippers. As you know 100% of non exempt cargo must be screened using a TSA approved method – X-ray, ETD, physical search, TSA canine, etc. One thing you need to remember is that the TSA letter, MUST be in the correct format ( name printed), signed and dated.

23 TSA VERIFICATION Every month the TSA list is updated and the list is distributed to all CAS facility by CAS Management. When a shipment arrives at the facility, the agent must check the TSA number listed on the TSA letter (IAC) against the number on the list. If this number does not match, the TSA letter must be rejected along with the shipment. Also, the TSA letter must be in a certain format, dated, signed and fully completed before acceptance. Here is an example of a TSA letter Explain that CAS will distribute the TSA list to each facility in both hard and soft copy so that each facility can update into the computer. This list MUST be used in order to determine if the shipper (IAC) is on the current list, if not we cannot accept

Airline_______________ Air Way Bill Number ______________ Shipment under 16 ounces __________ Rock –it Cargo is in compliance with its TSA-approved security program and all applicable security directives.  Our number assigned by TSA is WP   All cargo tendered in conjunction with this certification was either 1) accepted from a known shipper or an unknown shipper in accordance with TSA requirements specified in the Indirect Air Carrier Standard Security Program or 2) accepted under transfer from another foreign air carrier, aircraft operator, or IAC operating under a TSA-approved or accepted security program. The individual whose name appears below certifies that he or she is an employee or authorized representative of (IAC’s name) and understands that any fraudulent or false statement made in connection with this certification may subject this individual and (IAC’s name) to both (1) civil penalties under 49 CFR (b) and (2) fines and/or imprisonment of not more than 5 years under 18 U.S.C ” Rock-it Cargo USA LLC By:___________________ signature _____________________________ Print Name Date___________ ______________________________ IAC address or Authorized Representative Phone Number for IAC or Authorized Representative ____________________________ Driver’s Name and Signature Hand out #3 Copy of TSA known shipper letter

25 Truckers Receipt Truckers receipt- why we need one? 1. To know who is delivering the cargo 2. To indicate the condition of how the cargo was received 3. Proof of time and date cargo was received The office agent should receive a truckers receipt, if the trucker does not have one the agent will use the air waybill as a receipt. With the EPIC system, now we can use this as a truckers receipt.

26 Truckers Receipt Hand out # 4 Truckers Receipt

27 House Manifest House Manifest - what is it?
Contain similar information as a CARGO MANIFEST. The purpose of the House Manifest is to list information for the house waybills associated with the forwarders consolidation.

28 House Manifest A house manifest must be received for a consolidation, it is mandatory. What does it tell us? house waybill number pieces/weight destination shipper consignee description of goods CUSTOMS INFORMATION

29 Sample of a House Manifest
Hand out # 5 Example of a completed house manifest

30 House Air waybill House Air way bill
Issued by a freight forwarder(consolidator) to a shipper as a receipt for the goods which will be shipped with other cargo as one consignment to avail better freight rates. The airline's (carrier’s) AWB shows the forwarder as the consignor, and the name of forward agent at the destination as the consignee. Although it is not a complete document , a forwarder's AWB has a legal-standing similar to that of a carrier's AWB. Also called forwarder’s air waybill.

House air waybill number does not need a prefix and 8 numbers, like a master air waybill, it can be a combination of letters or numbers, and has a maximum of 15 characters. Hand out #6 house air waybill Explain the difference between Master air waybill number and House air waybill number

32 Dangerous Goods If a Dangerous goods shipment is being delivered, it is MANDATORY to receive a dangerous goods declaration. Only someone who is Dangerous Goods Acceptance qualified can accept dangerous goods. To be certified you MUST attend a 3-4 day course from an accredited school, which CAS provides. Also, only a certified Acceptance Agent CAN create a NOTOC, (Notification to the Captain) this is a form that lets the Captain know what dangerous goods are on the aircraft. Stress the fact that only a certified Dangerous goods agent can accept dangerous goods.

33 Dangerous Goods Declaration
Hand out # 7 Example of a dangerous goods certificate

34 Dangerous Goods General Philosophy Who ships Dangerous Goods?
What are Dangerous Goods? Dangerous Goods are materials which are capable of posing a Significant riskto health, safety or to property when transported by air. Who ships Dangerous Goods? Chemical Companies Medical Research Centers Industrial Plants Operators Pool Supply Companies Hospitals Individual Shippers Government Agencies IATA (s) General Philosophy for Dangerous Goods

35 Dangerous Goods Marking and Labeling All dangerous goods marked and labeled in some way. Markings and labels tell us what is inside the packages we handle. The shipper is responsible for marking and labeling each package containing dangerous goods The airline is responsible for replacing lost or detached labels on packages containing dangerous goods

36 Dangerous Goods Marking and Labeling
There are two types of markings for packages containing dangerous goods Markings that identify how a package is designed to perform (In other words, what is this package used for? What is it designed to carry and how much can it hold?) Markings which identify what any one box is used for. For example, there are four items you will find on all packages of dangerous goods: Proper shipping name UN or ID number Applicable label (s) Name and address of shipper and consignee.

37 Notification to Captain (NOTOC)
IATA requires all IATA member airlines to notify the flight deck crew (the pilot) anytime dangerous goods are to be loaded onboard their flights. Each airline is responsible for developing a method for passing dangerous goods information to their flight crews. What’s a NOTOC? A NOTOC is a form used to notify the aircraft pilot of: What dangerous goods are to be loaded, that is, the proper shipping name. How much dangerous goods are to be loaded or the total net quantity. Where on the aircraft the dangerous goods are to be loaded, the bin, pallet, can location. What to do in a mid-air emergency, from the Emergency Drill code. Make sure the students understand that a NOTOC can only be completed by a certified Dangerous Goods Acceptance Agent, this is a CAS requirement.

38 Notification to Captain
CAS Traffic agents are responsible for getting the original NOTOC to the aircraft pilot at least 45 minutes before departure to allow the pilot time to call the traffic agent filling out the form with any question or concerns. Most warehouse agents don’t necessarily have to know everything about the NOTOC or how to fill it out, but you do need to be familiar with it and what it is used for. The aircraft pilot has the right to refuse a shipment of dangerous goods. There are several reasons for their refusal but the top three are: The NOTOC is not delivered within 45 minutes They didn’t get the original copy of the NOTOC The compartment, pallet or container number is not noted on the NOTOC

39 NOTOC Hand out # 8 Example of a manual NOTOC

40 Emergency Response Guide
This book comes out every 4 years, it is always in the manager’s office and it is also on our computers. In the event of a hazardous incident, this book will give information to the manager on what procedures he must take.

41 Dangerous Goods Emergency Procedures
All dangerous goods packages must be inspected prior to loading and if evidence of damage or leakage is found they must not be loaded. General emergency procedures are to be followed when ever there is noticeable damage or leakage of dangerous goods. The general procedures to be followed are: Notify immediate supervisor first Identify the dangerous goods (if safe to do so) If damaged, isolate the package by removing other packages or property Avoid contact with the contents of the package If the contents come in contact with your body or clothes: Go over the emergency procedures to he students, they need to understand the importance of what must be done in the event of a dangerous goods damage, or leakage.

42 Dangerous Goods Emergency Procedures
Thoroughly wash off body with plenty of water Remove contaminated clothing Do not eat or smoke Keep hands away from eyes, mouth and nose Apply for medical assistance The North American Emergency Response Guidebook is a guide book that details the steps to take when faced with a dangerous goods emergency on the ground. Following these steps will minimize the chance of someone getting hurt. In the event that a hazardous material gets in contact with you, these are the steps that MUST be followed.

43 UNKNOWN SHIPMENTS When an unknown shipment is being delivered, the agent must complete a Shippers Security Endorsement form. This is done on both a passenger flight or freighter. Some unknown shipments can fly on a passenger flight, for example,: human organs and blood products shipments directly from the Department of Defense from an Agent of the Department of Defense with ID A shippers security endorsement form is completed for all unknown shippers, the above commodities can fly on a passenger aircraft, even thought it is an unknown shipper, but the agent MUST COMPLETE A SHIPPERS SECURITY ENDORSEMENT FORM and a specific type of screeners must be completed. An example of a shippers security endorsement is on next slide.

44 Shippers Security Endorsement Form
Type of first ID reviewed: Matching photo on ID? Indicate: Yes No SIDA badge or evidence of STA (after August 1, 2010)? Indicate: Type of second ID reviewed (if the first was not a photo ID issued by a government authority): Printed name of individual from whom the cargo shipment was accepted: Company name (where applicable): Name of foreign air carrier employee or authorized foreign air carrier representative who verified ID information: Hand out #9 Shippers Security endorsement Explain what needs to be completed

45 Automated Export System -AES
An AES number is used when a consignment is over the value of $2, and must be declared to customs. The AES number must be on the air waybill when it is a straight shipment. If it is a consolidation, the AES number must be written on the house manifest. Explain AES as you go over the next slides

46 Customs AES Procedures
An Introduction to AES: Before AES, the export system was paper-bound; expensive, labor intensive, error prone. AES uses proven technology in a new way to address a significant problem with the export process. It will contribute to a re-engineering of the way U.S. exports are accomplished.

47 Customs AES Procedures
The Automated Export System (AES) is a joint venture between CBP, the Foreign Trade Division of the Bureau of the Census (Commerce), the Bureau of Industry and Security (Commerce), the Directorate of Defense Trade Controls (State), other Federal agencies, and the export trade community. It is the central point through which export shipment data required by multiple agencies is filed electronically to Customs, using the efficiencies of Electronic Data Interchange (EDI). AES provides an alternative to filing paper Shipper's Export Declarations (SED). Export information is collected electronically and edited immediately, and errors are detected and corrected at the time of filing. AES is a nationwide system operational at all ports and for all methods of transportation. It was designed to assure compliance with and enforcement of laws relating to exporting, improve trade statistics, reduce duplicate reporting to multiple agencies, and improve customer service.

48 How AES Works The export process begins when the exporter decides to export merchandise. The exporter or the authorized agent makes shipping arrangements (booking) with the carrier. The exporter or the authorized agent transmits the commodity (SED) information using AES. This information can come directly from the exporter or the authorized agent or through a service center or port authority. AES validates the data against editing tables and U.S. Government agency requirement files and generates a confirmation message or error messages back to the filer. If the carrier is participating in the Vessel Transportation Module the carrier transmits the Receipt of Booking message when the booked cargo is received and the departure message following the actual departure of the vessel. Within ten calendar days after departure, the carrier will transmit the entire export manifest electronically using AES. AES also validates the transportation data then generates either a confirmation message or an error message. Any errors messages generated by AES must be corrected and the corrections transmitted to AES.

THE AIR WAYBILL (STRAIGHT SHIPMENT) OR ON THE MANIFEST (CONSOLIDATION) AES - XYRMONTH DAY value over $2,500.00 Ex. AES X Must state on air waybill for straight shipment (proof of filing) AESPOST /25/ post departure filing direct AESPOST /25/ post depart filed by agent/other NOEEI 30.37(a) Value for customs under $2,500.00 NOEEI (i) Diplomatic pouches NOEEI (j) Human remains NOEEI Baggage and personal effects NOEEI (l) Pets as baggage Go over customers information, explain what each means

50 Customs NOEEI 30.39 Special exemptions for shipments to the
U.S. Armed Services NOEEI Special exemptions for certain shipments to U.S. Government agencies and employees NOEEI This exemption is for shipments originating in the United States where Canada is the country of ultimate destination NOEEI (e) IE transported in bond (IE) N0EEI 30.37(e) T+E transported in bond (TE) CARNET NO eliminates payment of duties and value- added taxes for temporary importation

51 Airline Booking Bookings: All bookings are done by the carrier, it is the job of the agent to check the documentation and check in the computer to see what flight the freight being delivered is booked for. Space The space an airline sells is limited and perishable; limited based upon the type of equipment (aircraft) available and the amount of room allotted in the cargo compartments, and perishable because once an aircraft departs, that empty space is lost forever. Weight Airlines charge the customer for the weight or the amount of space used. The customer is charged for the actual weight of the shipment or the cubic dimensional weight, whichever is greater. All cargo must be reweighed at time of acceptance to identify actual weight of shipment.

52 Export If all documentation is complete and in good order, the agent at the window now must ,fill out a cargo acceptance sheet, a cargo screening sheet( the top portion only) then attach a copy of the air waybill, TSA letter, consolidation manifest (if applicable), and the truckers receipt and make a file to give to the person dropping off the documents and freight. Next, the trucker/person dropping off must present all these documents to the warehouse agent in order to drop his /her freight off in the warehouse.

53 Manual Acceptance Sheet
Hand out # 10 This is manual acceptance sheet, the top portion must be complete by the office agent.

54 Manual Cargo Screening Sheet
Hand out #11 Manual screening sheet, office agent only needs to fill out air waybill number, destination, shipper, commodity, Total pieces, total weight, date and time, the rest is completed by the screening person

55 Export Acceptance and TSA Screening Sheet –EPIC
This is what we currently use, it replaces the manual acceptance sheet and the manual screening sheet Hand out # 12 This is completed by the office agent via casnet, only what applies for the office, the rest gets completed by warehouse and screener

56 Air Waybill Input After acceptance of the documents, all pertinent information has to be input into the computer: The agent information Then shipper name and address The consignee name and address The amount of pieces in the shipment The weight of the shipment Explain what each of these items mean.

57 Air Waybill Input The date and time accepted
The customs information ( this will be in clear sight on the bill) If the bill contains dangerous goods this must also be noted All financial information must be entered When completed the bills are copied and placed in a board case to be stored for the person manifesting the flight. Explain what each mean

58 Manifesting All the shipments on each outgoing flight must be manifested. The reasons for manifesting the flight are: To keep track of what we are shipping To report to customs what we are shipping To let the destination know what they are going to receive Explain what manifesting is

59 Manifesting Manifesting flights is one of the daily operations that take place in the traffic office. I will briefly explain the steps in the process of manifesting a flight A booking list is printed and given to a supervisor in the warehouse (this will tell the warehouse people what to load on the flight). The pallets are loaded in the warehouse. The pallet number, the air waybill number for each shipment on the pallet, the pieces for each shipment, the weight, and destination are recorded on the load sheet. The load sheet is then brought into the office. In the computer the agent assigns the pallet to the flight (done for all pallets)

60 Manifesting Next the freight is loaded on the pallet in the computer (done for all shipments on each pallet) A NOTOC is prepared (this is a notification to the pilot of all the dangerous goods that are going to be on the flight) or a NIL NOTOC will be sent if no dangerous goods or special shipments are on the flight. After the pallets are manifested the air waybill is pulled from the board case and copies are separated

61 Manifesting When manifesting is completed a flight manifest is printed . Copies of the manifest is sent to: To U.S. Customs with copies of the air waybills To the Airline we handle with a copies of the air waybills Placed in the flight folder with copies of the air waybills The manifest contains all relevant information needed . Sample on next slide

62 Cargo Manifest Hand out #13 house manifest
Airwaybill No. pieces weight Hand out #13 house manifest As the objects pop up explain what they are for No. of houses Shipper information consignee information Description of goods and CUSTOMS INFORMATION

63 Export Flight Folder Cover Sheet
A flight folder will be prepared for the export flight, this is the cover sheet. Everything on this sheet MUST be completed in order to finalize the outbound flight Hand out #14 A flight folder must be created, put together in a proper order, neatly, all items completed, must be signed and a supervisor/manager must verify and sign.

64 Inventory Control Export Cargo
A complete inventory of all export freight remaining after the daily flight is taken prior to flight departure. A copy of this is faxed to the Airline. They book any freight that has no booking and re-book any freight that could was off loaded. Export inventory is done PRIOR to flight departure, this is to make sure all freight that is suppose to be on board is, and nothing was left behind in error.

65 Airline Flight Schedules
Airline flight schedules play a direct role in moving freight and cargo. In order to expedite the movement of freight and provide good customer service, you must become familiar with the airline’s flight schedules you are assigned to. This includes both inbound (arriving) and outbound (departing) flight schedules. Make sure agents understand the flight schedule of the airline they are handling

66 Airline Flight Schedules
As you become more familiar with cargo, you will find that most shippers prefer non-stop or direct flight service. A non-stop flight means travel from origin to destination with no stops or change of aircraft between cities. A direct flight means travel from origin to destination with at least one ground stop but no change of aircraft. Connecting service involves the changing of aircraft one or more times.

67 Airline Station/City Codes
Part of providing the best customer service is ensuring that our customers’ freight ends up at the proper destination. To do this efficiently, it is important to be able to identify the cities that are served by the airline you are assigned to handle. When cargo shipments and or mail shipments are accepted for a flight, the destination is identified by using a three letter code. These three letter city/station codes are used throughout the airline industry and are shown on all cargo/mail documentation. Agents need to know the destinations that the airline they are handling fly to

68 Airline Station/City Codes
Station/City Identification The three letter city/station codes are a way of easily identifying the destination of cargo or mail that is loaded onto a flight. The three letter codes are not necessarily logical and therefore you will need to spend time to learn them.

69 Airline Station/City Codes
Three Letter Station/City Code Categories In order to learn the three letter airport codes it will help to break them down into three categories. Logical Not so logical Others

70 Airline Station/City Codes
Logical Codes The three letter code is obtained from the first three letters of the city name. For example the three letter code for Amsterdam, Netherlands is AMS. Not So Logical The second category of station codes is the not so logical. In this category, the codes are made up using letters that appear in the city name. In these cases, the three letters that appear in the code are in the same order as they are in the city name. For example: BANGKOK, THAILAND = BKK Other Codes The third category of other codes is a mixture of codes which are derived from sources that appear to be less logical. Many cities use the name of the airfield rather than the name of the city to obtain the three letter code. For example: Charles de Gaulle = CDG and then there are some that do not make any sense at all : For example: TORONTO = YYZ or MONTREAL = YUL

71 Airline Codes Airline Codes
Similar to station/city codes all airlines have a two letter designation code. While shipping cargo, you will become familiar with many different airlines. Some of these airlines and their two letter code are listed below. Air China CA Asiana Airlines OZ KLM Royal Dutch KL Pakistan Int’l Airlines PK Varig RG Turkish Airlines TK Talk about two letter airline codes, why the airline use them.

72 Airline Station/city Codes
Serving our customers will be an important part of your job as a CASUSA cargo agent. The city/station codes are a valuable tool for you to use and will help you to do your job efficiently. You have an important role in providing good customer service to our customers. We have covered several city/station codes in this section. It is your responsibility to learn the codes as you will be dealing with all of them.

73 Loading Priority Because of space and time limitations, sometimes everything scheduled for a flight cannot be loaded on an aircraft. Many types of cargo generate additional money for the airline. Therefore, we must prioritize what must travel onboard the aircraft (Our airline customers will dictate cargo priority). The different types of cargo listed in order of importance are: *AGP/AOG are parts, tools, or other items necessary for flight operation. These materials may be needed to service a grounded aircraft or to prevent the delay of a specific flight. AGP/AOG is scheduled to ride a specific flight and must be loaded unless that flight is delayed or canceled. 1 Baggage 2 Human Remains / Urgent Medical Supplies / Organs for Transplant 3 *Aircraft Grounded for Parts (AGP) / Aircraft on Ground (AOG) 4 Air Mail 5 Priority 6 Must Ride Company Material (Comat) 7 Ordinary Comat

74 The 24 Hour Clock As a Cargo Airport Service USA employee, you will find that many industry references are made utilizing the 24-hour clock or military time to eliminate confusion between A.M. and P.M. Under this system, time begins at one minute past midnight (0001) and continues through to midnight (0000). Note that there is no colon separating the hours from the minutes. Under the 24-hour clock rule, time is always indicated in four digits. When spoken, 24-hour time is expressed in “hundreds”. For example, 2000 is verbalized as “twenty hundred.” Minutes are treated as “tens”. For example, 2350 is “twenty three fifty”. In order to avoid confusion between A.M. and P.M., times of 1:00 P.M. and later are computed by adding 1200 to the P.M. hour. For example, 4:30 P.M. is computed by adding 1200 to 4:30 equaling 1630 or “sixteen thirty”. Make sure all students know how to read the 24 hour clock and let them understand why we use if for flight information. (the whole world uses the 24 hour clock, only the US uses the 12 hour clock (am/pm)

75 Cargo Specialty Areas Cargo specialty areas are set aside for the handling and storage of specific items. CUSTOMS Secured area where in bond cargo is kept while awaiting customs clearance HIGH VALUE A secure area where high value shipments or shipments likely to be involved in unusual loss or damage may be safely stored. DANGEROUS GOODS Isolated area for the storage of dangerous goods to ensure they are not intermingled unnecessarily with other cargo. COLD STORAGE Refrigerated compartment for storage of heat sensitive shipments. While some cargo facilities have extensive cold storage facilities, not all cargo facilities have cold storage for any size perishable shipment. LIVE ANIMAL HOLDING Area designated to hold live animals which meet temperature and cleanliness requirements. Not all cargo facilities have live animal holding areas. Why we have specialty areas and what we use them for.

76 SPECIAL LOAD CODES AOG Aircraft on Ground AVI Live Animals COL
Envirotainer DIP Diplomatic Cargo / Mail EAT Food for human or animal consumption (Which is not PEP / PEM / PES) EIC Equipment in compartment FIL Undeveloped film HEA Heavy cargo HEG Hatching eggs HUM Human remains in coffins LHO Living human organs or fresh human blood

77 SPECIAL LOAD CODES PEF Plants and plant products PEP
Fruits and Vegetables PES Fresh fish and seafood PEM Fresh meat and poultry and their products PEA Other products deriving from animals (hunting trophies & skins) PEH Temperature sensitive pharmaceuticals PER Other sensitive cargo (medicines / serum….) PRS Press material VAL Valuable cargo VUN Vulnerable cargo incl. Work of Art BIG Oversized big packages WET Wet cargo


79 Human Remains Human remains are shipped frequently as cargo. The greatest hazard is the sensitive nature of the cargo. We must exercise extreme care in handling, provide excellent customer service and treat shipments of human remains with respect and dignity during all phases of the transportation process (loading, unloading, movement to/from the cargo location, processing of air waybill during acceptance/delivery). Need to explain the importance of how to handle human remains, why it is a delicate commodity. Next (following slide) you will go into the procedures of handling human remains.

80 Human Remains General procedures
When the remains arrive at the cargo terminal, it should be treated with respect and handled appropriately. Never use slang terms to refer to the remains. A family member or escort may be present with the funeral home staff. Always ensure that the end of the container marked “head” is elevated Load the shipment in a manner that will ensure the head is placed toward the front of the conveyance. When feasible, permit military escorts to observe during loading and unloading operations.

81 Human Remains Always load the human remains before all other cargo.
Protect the human remains from the weather. Do not permit the remains to stay outside shelter any longer than necessary during ground movement and unloading/loading operations. Always load the human remains before all other cargo. If the remains are to be held at the cargo facility either at destination or while in transit, provide a suitable, dignified and private place for holding which is separate from baggage and cargo if at all possible. Do not alter a scheduled routing; if a delay is encountered notify your manager immediately. This is especially important when family members are escorting the Human Remains.

82 Human Remains Dry Ice In certain markets we may encounter shipments of human remains with dry ice. Check with the airline representative to see if they waive the dangerous goods surcharge. Note however, a waiver does not exempt the shipper from governmental regulations and labeling requirements for dry ice.

83 Perishable Shipments The transportation of perishable shipments generates a significant percentage of many of our airline customer’s cargo revenue. Perishables must be transported in a timely manner and handled with extreme care to ensure the satisfaction of our cargo customers and to minimize potential cargo claims. Flowers, fruits and other highly perishable items should never be loaded in the same aircraft compartment with shipments of dry ice. Dry ice emits carbon dioxide gas and reduces temperature. Both of these conditions may be harmful to a number of perishable commodities. Perishables are defined as items which are subject to rapid decay, destruction or loss of life. Some factors affecting perishables shipments are temperature, moisture, humidity, and time. Each factor has its own affect on perishable shipments. Certain precautions and special handling can be employed to protect perishable commodities. Now explain the importance of perishable shipments

84 Perishable Shipments Accepting Interline Shipments Perishable shipments received from other airlines must be carefully inspected before the transfer manifest is signed. Normally, examine the exterior container only. If this produces reason to doubt the condition of the shipment (odor, leaking, crushed, etc.), must be thoroughly examined before acceptance. A notation of any damage should be made on the Transfer Manifest before accepting the shipment for transportation. An air cargo inspection and claims form must also be completed.

85 Perishable Shipments Summary We have discussed only a few types of perishable shipments but there are many more. Always give perishables that extra attention due to their vulnerability and to ensure the satisfaction of our customers. Remember; when in doubt ask your supervisor or fellow employees.

86 Live Animals Live animal shipments represent an important portion of our overall cargo revenues. We must always exercise extreme care when handling live animals due to the fragile nature of this type of shipment. Regulations established by the United States Department of Agriculture (USDA), International Airline Transportation Association (IATA) and those of other countries must be strictly observed. After completing this section you will be able to: Understand the marking and labeling requirements for live animals Apply handling guidelines for live animals Identify pug and snub nose dog breeds Understand the USDA inspection process Let the class understand that there are certain regulations that MUST be followed when handling live animals. Also, explain that CAS will give a live animal acceptance class later on to those who are eligible.

87 Live Animals General Information
Airline conditions of acceptance and handling are established by the IATA Live Animal Regulations and the USDA All live warm blooded animals are handled as priority shipments. Warm blooded animals are defined as all mammals and birds (air breathing animals). Animals must not be tendered more than four (4) hours prior to flight departure. (The time can be extended to six (6) hours by mutual consent of the airline and the customer). Animals must be harmless, inoffensive in odor and require no attention in flight. Customer certifies the animal was offered food and water during the four (4) hours prior to delivery to the airline. The customer has complied with all laws and regulations.

88 Live Animals Marks and Labels
All live animals shipments require specific marking and labeling depending on the type of animal. Listed below are some of the general guidelines: English must be used in all markings and labels; in addition the language required by the country of origin may also be used. Labels must be legible and recognizable. All labels must be of the color and size as shown in the IATA Live Animals Regulations and the USDA regulations. Containers carrying domesticated (tamed) live animals must be boldly marked “LIVE ANIMALS” in one-inch (2.5cm) high letters on the top and at least one side. Below is a sample sticker that may be used.

89 Live Animals Marks and Labels LIVE ANIMALS KEEP UPRIGHT
For international shipments or international consignments the scientific and common names of the enclosed animal (s) and the quantity of each animal is required as Illustrated below FELIS CATUS “HOUSE CAT” CONTAINS 1 CAT

90 Live Animals “This Way Up” must be placed on at least 2 sides of each animal container. This label is bright red or black on a light background an measures 4 x 6 inches (10 x 15 cm) Containers carrying animals which can inflict a poisonous bite or sting must be boldly marked “POISONOUS” or “VENIMOUS” in one-inch (2.5cm) high letters. Containers carrying non-domesticated (untamed) animals must be boldly marked “WILD ANIMALS” If the animal has been sedated, the following information must be listed on the container: The name of the sedative Time the sedative was administered The route of administration (how it was given)

91 Live Animals Replacing Labels IATA Live Animals Regulations requires that carriers replace detached or illegible labels, and do not block ventilation openings.

92 Live Animals Live Animal Checklist At the time of acceptance a Live Animal Checklist is completed for each kennel or animal container tendered. While the animal is in transit the feeding and watering instructions, located as item numbers 18 & 19 of the checklist must be followed. If the animal is fed or watered while in transit you must record the date and time in the comments section of the checklist.

93 Live Animals Handling Guidelines General
Any person or carrier subject to the Animal Welfare Standards who moves (including loading and unloading) dogs or cats within, to or from the animal holding area of a terminal facility or a primary conveyance (vehicle) must do so as quickly and efficiently as possible and must handle the animal or animals with extreme care. Consider the following:

94 Live Animals Handling Guidelines Treat animals with consideration
Monitor feeding and watering instructions and respond accordingly Place animals in designated animal holding area Ensure the animal holding area is clean, away from traffic and well ventilated Keep the temperature in the animal holding area between 45 degrees Fahrenheit and 85 degrees Fahrenheit If the animal is in transit for more than 24 hours, the enclosure (s) must be cleaned and any litter replaced. Or other methods, such as moving the animal (s) to another enclosure, can be utilized. If it becomes necessary to remove an animal, be sure safeguards are in place to prevent injury or escape of the animal (s). Verify accompanying documents, records, and labels are securely

95 Live Animals Handling Guidelines
Transporting animals to and from the flight line When transporting animals to and from the flight line, use the following guidelines: Transport live animals with consideration The primary enclosure containing the animal must be positioned in the conveyance (vehicle) so as to provide protection from the elements Use a covered conveyance to transport live animals if the temperature is below 50 degrees Fahrenheit 45 minutes maximum travel time to/from the cargo terminal and flight line if temperatures are below 45 degrees or above 85 degrees Fahrenheit. Animals may not be transported with any material, substances or device in a manner that may reasonably be expected to harm or cause inhumane conditions. (e.g., dry ice) Animals that appear to be ill sick or in distress should not be loaded on to the aircraft. The agent in charge should be notified immediately.

96 Live Animals Handling Guidelines USDA Inspection Actions (USDA Only)
Air carriers are subject to inspection at any time by an authorized representative of the USDA Animal and Plan Health Inspection Service. Upon completion of an inspection, the APHIS representative will provide the employee in attendance with a copy of the USDA/APHIS Inspection of Carrier Form VS Immediately upon receiving a copy of the VS 18-4, (with or without violations), give it to your supervisor or manager, who will forward it to the air carrier’s operations representative. The air carrier’s operations representative will be responsible to investigate and respond to the USDA/APHIS office which conducted the investigation.

97 Live Animals Handling Guidelines Inspection Elements
The following is a list of elements that the USDA inspection team may check. Consignment Issues Transport Enclosure Issues Animal Care Issues Terminal Facilities Issues Conveyance Issues Explain that if the CAS agents do not comply with USDA regulations, the airline (customer) will be fined, and if that happens, the fine will come back to CAS, agents need to understand the consequences when we get these fines.

98 Dangerous Goods

99 Dangerous Goods Acceptance
If the air waybill contains dangerous goods there are a few things that must be checked(**Only a DG certified Agent Can accept Dangerous Goods) prior to acceptance: The air waybill must state that there are dangerous goods in the shipment The dangerous goods statement must contain all information as to the type of dangerous good in the shipment Let the class know what a DG acceptance agent is – someone who has taken a special course in order to be certified to accept hazardous materials.

100 Dangerous Goods Acceptance
The UN number (each type of dangerous good has its own separate ID number) The Class of the dangerous good (dangerous goods are divided into nine classes) The official name of the dangerous good substance The packaging group (this defines the type of packaging required to encase the dangerous good in so that it may be shipped safely) The amount of the dangerous good that is being shipped (there are limitations to the amounts of dangerous goods substances that may be shipped at one time)

101 Dangerous Goods Acceptance
The type of packaging (there are certain boxes and drums that meet IATA standards which have to be used) If the shipment needs a special government authorization the type must be listed If there is an over pack used this must be stated ( an over pack is two or more dangerous goods shipped together in one package) The shippers name and signature The shippers position in his company

102 Dangerous Goods Acceptance
The dangerous goods package must contain all required labeling The shipper and consignee The class label The amount of the substance The UN number and name of the dangerous good The orientation label All these requirements must be met, for the dangerous goods to be accepted


104 Air Mail On April 30, 1989, the United States Postal Service (USPS) and the commercial airline industry began a contractual relationship for the movement of mail. This system contract features a uniform rate to be paid to every carrier under contract, an Equitable Tender application and a penalty assessment clause. Protection of Mail As a result of contractual agreement, air carriers under contract are under obligation to: Protect and safeguard the mail from loss, depredation or damage while in the airline’s custody or control Prevent unauthorized persons from having access to the mail Transport mail on the ground in securely closed carts, containers or vehicles. Explain why the handling of mail is so important. CAS has a staff that are just assigned to mail.

105 Air Mail Mail Security It is important that all personnel realize the severity of mail theft and understand it is a CASUSA to refer to the United States Postal Inspector all mail theft cases. This includes individual cases as well as cases that collectively show an organized or aggregated pattern of illegal activity. It is everyone’s responsibility to promptly report all known and suspected theft or criminal acts to Postal inspectors at (800) Mail Tampering United States Code, Title 18, Section 1702 states “Removing any mail matter from an authorized depository for the purpose of prying into or obstructing the contents, is punishable by a fine of not more than $250,000.00, or imprisonment of not more than five years, or both”. Make sure they are aware of the consequences of opening, tearing, or stealing mail.

106 Air Mail Air Mail United States Code, Title 18, Section 1706 states “Tearing, cutting, or causing damage to any mail pouch or equipment used to convey the mail with the intention of robbing or stealing from it, is punishable by a fine of not more than $1,000.00, or imprisonment of not more than three years, or both”. United States Code, Title 18, Section 1708 states “Theft or possession of any mail matter removed from the mailstream, is punishable by a fine of not more than $250, or imprisonment of not more than five year, or both”.

107 Air Mail Types of Mail The United States Post Office (USPS) assigns a priority to all classification of mail. The color of the container or pouch along with the routing label on each shipment identifies the classification. The following priority descriptions and examples of tags and labels will enable you to properly identify all mail shipments. Mail Boarding Priorities Boarding priorities for both domestic U.S. and international U.S. mail are: Registered Mail (CON-CON) Express Mail International Mail Priority Mail Domestic First Class Mail International Surface Air Lift Mail (ISAL) Explain the different types of mail

108 Air Mail Registered Mail The USPS has a special procedure for registered mail called Concentrated Convey (CON-CON). CON-CON is dispatched directly from the Air Mail Facility (AMF) to the aircraft. Registered mail is tendered in USPS provided red/blue dual color containers. A CON/CON can not be held in Mail Sort operation area. Express Mail Express Mail is a preferential mail class that must be handled within the USPS processing channels with a priority over other classes of mail. To allow for quick identification and rapid handling. Express Mail travels in distinctive blue and orange pouches that are used only for Express Mail. Outside pieces of Express Mail are identified by an Express Mail outside Shipment label. Express Mail will be delivered to the Postal Service destination on top of or beside other mail on the same cart, so as to be plainly visible and readily removable from the cart before the other mail.

109 Air Mail International Mail International Mail is carried in blue pouches. An international tag affixed to the pouch designates the city of destination. The weight of international Mail is listed in kilograms instead of pounds. Priority Mail Priority Mail is usually shipped in solid orange pouches or flat containers. Domestic First Class Mail First Class Mail is shipped in green pouches and/or letter trays with a green top. International Surface Air Lift Mail (ISAL) International Surface Air Lift Mail (ISAL) is mail that is air lifted to a major city then trucked to outlying smaller cities. This type of mail is shipped in gray pouches.

110 Air Mail Air Contract Transportation (ACT) Tag and Routing Label
The “ACT” tag is a preprinted tag that contains information in printed and bar code format. The information includes: A three letter destination code Mail class Routing Label The routing label will contain the following information: Weight for the piece of mail Originating station and departure time Destination station and arrival time Flight numbers and carrier

111 Air Mail Perishable Mail Perishable mail (e.g. live animals, food, etc.) requires special handling to avoid damage. Perishable mail must be identified and tendered to the carrier as outside pieces. Dangerous Goods/Hazardous Materials The Universal Postal Union forbids the carriage of dangerous goods in the mail, with two exceptions; this will be covered in the Dangerous Goods section of this course. Postal Officials Allowed Access The airline will allow postal officials showing proper credentials access to all buildings, field areas, ground equipment and aircraft being used to transport mail under a contract.


113 Unit Load Devices (ULD)
Unit Load Devices (ULD) is an integral part of aircraft handling. The loading and handling of ULD’s should be carried out with extreme care to ensure in-flight safety, reliability and to maximize equipment life. There are 3 types of ULD; Containers Pallets Igloos Talk about what a ULD is, the types of ULD’s

114 Unit Load Devices (ULD)
Containers – are regarded as small aircraft holds in themselves, which can be removed from the aircraft and loaded/unloaded in the bag room or warehouse area. Like conventional holds, containers have certain structural limits that must not be exceeded, unless the correct procedures are followed. Containers are classified in 2 main groups: Certified Containers – These are strong enough in themselves to restrain the load they carry and protect the aircraft from damage. Non-Certified Containers – These are convenient containers or “over packs” used for the ease of loading and the protection of cargo: They are not strong enough to retain loads during any violent in-flight conditions and may only be loaded on aircraft with holds that are certified as having walls and ceilings that permit bulk loading.

115 Unit Load Devices (ULD)Airline
Pallets – are certified units that can be regarded as sections of the aircraft floor, which can be removed from the aircraft to ease the loading and unloading. Like the aircraft floor, pallets have certain structural limits that must not be exceeded, unless the correct procedures are followed. Pallets normally arrive at the aircraft side with the load restrained by a certified net. The net must be tensioned firmly in all directions so the load is restrained to the pallet to meet the minimum 3G factors. However, tensioning should not bend the pallet and special consideration should be given to securing low profile loads. Igloos – are not subject to airworthiness requirements and must always be used in conjunction with a certified aircraft pallet and net. The purpose of an igloo is that it is a load-forming device that defines the maximum loading contours of the aircraft. It also serves as a protector for the aircraft interiors and the cargo that is in transit. High-density items should be individually secured at all times

116 Unit Load Devices (ULD)
The identification code of a ULD describes the type, size and contour of each unit. The first character is the type. A M P CA A = Certified aircraft container M = ULD-Code / ULD-Base Dimensions P = Contour (if container) 12345 = ULD Serial number CA = Air China Go over the identification code (each letter/number) what it represents.

117 Unit Load Devices (ULD)
ULD CODE ULD Classification A Certified Aircraft Container D Non-Certified Aircraft Container P Certified Aircraft Pallet R Certified Aircraft Refrigerating Container J Non-Certified Aircraft Refrigerating Container U Non-Structured Igloo H Horse stall V Car Transport Unit (rack) A = Aircraft container P = Aircraft pallet The second character gives the base size

118 Unit Load Devices (ULD)
ULD – CODEULD – Base Dimensions A / 1 88 x 125in 244 x 318cm M / Q / 6 96 x 125in 244 x 318cm K / V 60.4 x 61.5in 153 x 156cm L (if after P or A) 60.4 x 125in 153 x 318cm Q (if after D) 96 x 60.4in 244 x 153cm G / S / 7 96 x x 606cm Z 96 x 196in 244 x 498cm Y (if after P) 55 x 96in 140 x 244cm The third character describes the contour of container and compatibility of pallets C & E = Half Width U & F = Full Width P = Box K = Igloo

119 ULD HANDLING Exercise extreme care when releasing or accepting ULD’s. They are constructed of lightweight metals and may be damaged if not properly handled. ULD’s should be loaded properly to avoid injury to employees and damage to aircraft, equipment or cargo. How important it is on the handling of ULD’s

120 Storage of Unit Load Device
In order to prevent possible damage or mishandling of ULD’s the list below must be observed: Correct storage facilities for every ULD should be available. ULD’s are not supposed to be stored directly on the ground. If dollies or roller-beds are available then these must be used. ULD’s which have to be stored out in the open must be secured against strong winds and other adverse weather conditions. Container doors must be kept closed! Why we must store ULD’s properly

121 Storage of Unit Load Device
Nets should be stored and secured in the correct way in a dry area. Any damaged nets are to be returned. ULD‘s are not to be transported with a fork-lift unless they have the necessary features to enable such. With the exception of open pallets, ULD‘s are not to be stacked on top of each other! ULD’s of different airlines should be stored separately. Note: To reduce the disappearance of ULD and nets we strongly suggest them being stored in a restricted area.

122 ULD Damage Prevention When utilized properly, ULD’s provide protection for customer cargo and aircraft cargo compartments. In order to avoid damage to the ULD’s the following guidelines should be utilized: Never exceed cargo load limitations posted on the ULD Avoid loading sharp objects inside that could possibly damage or puncture the ULD walls or curtains. Prior to utilizing ULD, inspect the walls and curtains to ensure proper restraint can be accomplished without damage to contents. Let the class know that we must prevent damage to ULD’s: example the cost of repairs, unable to utilize when damaged, etc.

123 ULD Damage Prevention Carefully load cargo, never throw cargo into containers Secure all ULD curtains/doors and restraint bars prior to movement. Do not throw the curtain or door onto the roof of the container Do not use a knife to open curtains. In the event the ULD curtain cannot be opened due to malfunction or shifting contents and must be cut, the container must be taken out of service until the curtain can be repaired. Ensure transporter ULD stops are working properly to avoid containers falling off. Use extreme caution when lifting ULD’s with a forklift.

124 ULD Transfer Procedures and Documentation
When transferring ULD’s to or accepting them from another carrier or shipper follow these procedures: Inspect the ULD for damage and serviceability Complete transfer/acceptance information on the ULD Control sheet Complete all signatures on receipts Why we need to document when ULD’s are transferred or returned

125 ULD Control Receipt Procedures
The ULD Control Receipt is used for the purpose of controlling the circulation of our own ULD’s / loading material as of those of our handling carriers placed in our care. In this way we can help prevent ULD’s, getting lost. Each time we have to transfer ULD’s to anther carrier or receives such the ULD Control Receipt must be completed. In order to maintain centralized either a DLU message (EDP-stations) or a LUC message (non-EDP station FRAUCLH) must be sent. Remember! We must return ULD’s belonging to other carriers within five days otherwise we will have to pay demurrage fee (a type of borrowing fee)

126 ULD Control Receipt Procedures
IATA AHM – Control of Transferred ULD’s A control receipt shall be completed at the time of transfer of a loaded or empty unit. The transferring party (airline carrier/ground handling company) shall complete the data applicable to each unit, as required on the form, and shall obtain the signature from the receiving carrier or consignee for receipt of the unit. When a control receipt is used under this procedure either a copy of the receipt form or a LUC message shall be sent to the ULD control center of the operator. Unit Load Device Control Message (UCM) (see AHM 424) is being used for all flights where ULD’s are carried. The UCM may also be used as substitute for the control receipt (subject to the agreement of the carriers concerned).

127 ULD Control Receipt Procedures
Always insert ULD identification number which is shown on the sides of containers or engraved in the rim of a pallet. Make sure that the last two positions are the 2 character code of the owner carrier. Insert Day then Month then Year. Insert time of transfer using 24 hour clock method. Insert airline designator if receiving party is not an airline, insert YY followed by name of the receiving party. Insert the airline designator or, if transferring party is not an air carrier, insert YY followed by name of transferring party. Insert 3-letter code of transfer point. Insert 3-letter code of final destination. Note: If ULD is empty, insert XXX Insert the applicable condition code.. SER-serviceable/DAM-damaged but still serviceable. ULD procedures

128 ULD Control Receipt Procedures
Identify if ULD released is empty or loaded. Note: If ULD is loaded insert the Airway bill number Enter identification number of any support equipment transferred. Enter a description when number is not available. E.g. number of straps or nets released with loaded pallet. Receiving Carrier or Customer Signature (Truckers Signature), date and time. Transferring Carrier or Customer Signature (Print Your Name), date and time. Customer name and address. When transfers are to or from a non-airline party, insert full name and address. Agent generating ULD Receipt is to communicate with Traffic Office to identify the date demurrage begins and will insert start date in this box.

129 ULD Distribution Most ULD Control Receipts are three part forms and will normally be distributed as follows: Part 1 –Transferring Carrier Control Center (White). This will be retained by the agent and place in a designated area within the traffic office of the airline carrier. Part 2 – For Receiving Carrier or Customer (Green) Part 3 – For Transferring Carrier Field Office (File Copy) (Pink) Note: Those ULD Control Receipts that are more than three parts, please check with carrier’s requirement on distribution of pages. The distribution of the ULD control form

130 ULD Receipt At this time a sample of the ULD (Unit Load Device) Control Receipt will be given out Hand Out # 15 Go over the form and explain

131 ULD Repair Whenever ULD damage is discovered, the ULD must be removed from service utilizing the airline’s ULD damage reporting procedures.

132 ULD Inventory An Inventory of all (each) airlines pallets and cans is done once a week. The result is sent to the airline (usually by telex). Pallets are very expensive. Airlines keep a very strict inventory of the pallets. This makes it very important for us to do a good inventory on all pallets it the warehouse. Let agents know that usually someone is assigned to ULD control, but it is their job to make sure an inventory is done on a weekly basis.

133 Import Import is the freight that is being brought into this country. Every shipment that is brought into this country has to be reported to U.S. Customs. The airline through the handling company must report all shipments on the flight to U.S. Customs. We report the shipper, consignee, pieces, weight, and commodity in a system called AMS. What Import is

134 Customs Flight Arrival Notification Sheet
Notification of the flight arriving must be given to customs and documented. CAS MUST notify Customs at least 4 hours prior to arrival Hand out # 16 Explain why we need to notify customs prior to flight arriving

135 Import- Flight Check In
When the flight arrives we must check all the freight against what they manifested on the flight overseas. When the flight is manifested overseas they send the information to us by computer. We prepare a list for the warehouse of exactly what freight is on each ULD. They will check the freight on each pallet against what is listed. If there are any differences the warehouse will report these differences to the traffic agents in the office. The traffic agent must report any differences to U.S. Customs. We will also report any shortages or overages to the origin. They will let us know if they find the freight that we are missing.

136 Import Flight Cover Sheet
A flight folder will be prepared for the import flight, this is the cover sheet. Everything on this sheet MUST be completed in order to finalize the inbound flight Hand out # 17 Make sure the import flight control agent completes a cover sheet for the flight, makes sure it is complete, signed and verified by a supervisor/manager

137 Carrier Certificate The air waybill number of the shipment
After the freight has been checked in we will issue a carrier certificate and the original air waybill to the consignee. The carrier certificate is a form that contains: The air waybill number of the shipment The custom port of entry The flight number The arrival date The amount of pieces The weight of the shipment A description of the merchandise This certificate is presented to Customs by the consignee when clearing the shipment through customs. What a carrier certificate is and what we use it for.

138 Carrier Certificate This form shows ISC fee, storage start date, storage per day, and storage minimum The bottom portion is used for CAS office agent to notify customer that freight has arrived. It is also used to custom out once freight picked up and all is complete Hand out #18 Make agents aware that all monies are to be collected prior to receiving freight. The bottom portion is for the office agent to notify the customer that the freight is ready for pick up, they MUST call the customer or the customer will try to waive storage charges because they were not notified. The agent must write down the person they contacted, date and time. If they do not get an answer the first time, they will try again, same day or next day and repeat with completing name of person contacted , date and time. Arrival Notification by CAS Customed Out by CAS Filled By Consignee Name Time / Date Consignee Number Signature/Piece/AMS/FSU has been checked Documents had been filed correctly Document Picked up by Time / D

139 Notification of Consignee
After the flight is checked in the consignee or their customs broker must be notified of the arrival. This is done by telephone, fax, or e mail. This must be done promptly because a large part of our revenue comes from the storage that is charged for freight that is not picked up in the allotted time. If we do not notify these people immediately, this can be used as an excuse to get the storage waived. Once again it is important to notify the consignee in a timely manner so that in the event the consignee does not pick up freight in time, they can not say we did not notify and try to waive storage charges, that is why it MUST be recorded on the carrier certificate.

140 Freight delivery documentation procedures
When a driver comes to pick up freight at our facility he must have certain documents to pick up the freight. We must also document certain things in case there are ever any questions that may happen in the future about the disposition of the freight. The driver needs the following documentation: The carrier certificate Pickup order Drivers license or company ID We must document the following: *******The customs release ****** The trucker’s name The trucking company License number Truckers signature and the amount of pieces picked up This information must all be recorded in Cargo spot or recorded manually for the airlines that do not use Cargo spot.

141 Import Tally/Delivery Receipt
Indicate Discrepancies Indicate damages Hand out # 19 Agent must make sure that if any discrepancies or damages, they are recorded. This is to protect CAS for any future claims.

142 Customs Release Code Description 1A Entered, Intensive Exam Required
1B Intense Exam Complete 1C Entered General Exam Not Required 1D In-bond Movement Authorized 1E In-bond Not Authorized Hold at Port Arrival 1F Local Transfer Authorized 1G Local Transfer Not Authorized 1H Hold Placed 1I Hold Removed 1J Permit to Proceed Denied 1L Permit to Proceed Authorized 1M Express Consignment Status Denied 1R Pending Eligibility for GO (within 48 hours) Explain what AMS is -AMS stands for Automated Manifesting System. It is a multi-modular cargo inventory control and release notification system. AMS interfaces directly with Customs Cargo Selectivity and In-Bond systems, and indirectly with ABI (Automated Broker Interface), allowing faster identification and release of low risk shipments. AMS speeds the flow of cargo and entry processing and provides participants with electronic authorization to move cargo release prior to arrival.

143 Customs Release CBP Code Description
1S Ordered (Eligible) for GO (must be sent to GO) 1T Seized by CBP 1U Sent to GO CBPA Code Description 2H AGRICULTURE Hold Placed 2I AGRICULTURE Hold Removed Other Agency Code Description 3H Other Government Agency Hold Placed 3I Other Government Agency Hold Removed Explain what these terms mean

144 Customs Release CBP Code Description Selectivity 4A Intensive Exam Required 4B Intensive Exam Completed 4C Entered, General Examination 4E Entry Deleted 5H Document Review Hold 5I Document Review Hold Removed A handout AMS lesson plan will be given out and the trainer will go over.

145 Import Service Charge (ISC) and storage charges
When a driver comes to pick up freight there is an ISC (import service charge) for each air waybill. We will store freight for two days for free for all shipments imported into JFK. If the consignee does not clear customs and pick up the freight in this time frame there will be a storage charge added to the ISC charge. This will be based on the weight of the shipment and how many days it stays in the warehouse. Explain that there is a mathematical method to come up with the charges, this is based on the weight of the shipment and how many days it stayed in the warehouse.

146 Collections Note: For Import Shipments, before releasing any Air Waybill, verify all charges due are collected. Explain that it is CAS responsibility to collect all monies due prior to release.

147 Inventory Control Import Cargo A complete warehouse inventory of all import cargo in the warehouse is done once per week. The list is then checked for the incoming flight for each air waybill. By doing this we can locate any freight that may be sitting in the warehouse for an unusually long amount of time. Any air waybill that is in the warehouse for more than one week must be looked into. We can also use this inventory to locate the freight that is due for the General Order Warehouse. (Explanation below) Make Agents aware that a import inventory is done on a weekly basis.

148 What is a General Order Warehouse?
Importers bringing merchandise into the United States for consumption must place their goods in a bonded facility while entry is filed with Customs. Goods remaining in a bonded facility for fifteen calendar days without an entry filed will be moved to a Customs approved, GO (General Order) bonded warehouse. There the goods will remain for six months from the date of import. If after six months, the goods have not been documented and duties/fees paid, they will be sold at auction, donated to charity or retained by the Government. Bonded warehouses must notify Customs of un-entered goods not later than 20 calendar days from the date of arrival in the port of import. Warehouse/vessel operators failing to report un-entered merchandise are subject to a penalty of up to one thousand dollars per bill of lading. Explain what GO is, this is also in the AMS lesson plan.

149 Notification form for GO Warehouse
Hand out #20 Explain that the notification form for GO MUST be completed once a 1S is posted ( 1S means ordered to GO) Let agents no that GO does not accept dangerous goods or perishables, we still MUST send notification, but the GO representative will stamp REFUSED, the airline is now responsible to get a letter of disposal from the consignee order to dispose.

150 Sending and receiving SITA messages
To send a SITA message we compose the message and then type the SITA address or addresses into the correct area and press send. You can receive a SITA message on a printer in telex form or you can receive it on a computer in an e mail type form. Inform agents that sometimes we may use a telex machine, but now with , most things are done via .

151 Traffic Agent Summary Traffic agents must work as a team with other departments as well as with each other to prepare an aircraft for departure. The team can only work well if the individual team members take it upon themselves to look out for each other, to be alert and to respond to emergencies. It is everyone’s job to ensure a safe operation. Team work – stress the importance of team work – also go into Human behavior, which explain that they will be having a course on Human behavior.

152 Definitions Air Waybill – Shipping document used for the transportation of air freight that includes conditions, limitations of liability, shipping instructions, description of goods and applicable transportation charges. Cargo – Property 16 ounces or greater in weight, tendered for air transportation. Foreign Air Carrier – Any person other than a citizen of the United States, who undertakes directly, by lease, or other arrangement, to engage in air transportation.

153 Definitions Foreign Air Transportation – The carriage by aircraft of persons or property as a common carrier for compensation or hire, or the carriage of mail by aircraft, in commerce between a place in the United States and any place outside of the United States, whether that commerce moves wholly by aircraft or partly by aircraft and partly by other forms of transportation. Indirect Air Carrier (IAC) - An indirect air carrier is a person or business, within the United States that is not an airline but transports cargo by using the services of a passenger air carrier IATA – International Air Transport Association (IATA) provide guidelines to operate by, within the international air transportation industry

154 Definitions Incendiary Devices – Are any substance or device that can be used to initiate a fire. Sometimes referred to as a “fire bomb” Shipper – Person or entity that originates and tenders cargo for air transportation, excluding air carriers and IACs. TSA – The Transportation Security Administration is responsible for administering the security program guidelines found in the Code of Federal Regulations (CFR).

155 Are there any questions concerning the topic we just discussed?
Thank You See if anyone has any questions prior to taking the test.

156 End of Training for Traffic Agent
Exam should take no longer than 30 minutes to complete. Students need an 85 or better to pass the coursework. Good Luck! Thank You

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