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March 2009 Motivational Skills for Managers Second Class.

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Presentation on theme: "March 2009 Motivational Skills for Managers Second Class."— Presentation transcript:

1 March 2009 Motivational Skills for Managers Second Class

2 July 5 2007 Agenda Presentations Discuss Quiz #2 Converting content to slides Three keys to a great slide presentation Designing high-impact presentations Chapters 3 – 5 Presentation Skills For Managers

3 July 5 2007 SessionDate Presentations and Quizzes Due Reading Assignments Week 13/183 Minute MeMotivating Employees Chaps. 1-4 Week 23/25Quiz #1Motivating Employees Chaps 5-8 Week 34/1Quiz #2 & Presentation 1Motivating Employees 9-11 Week 44/8Quiz #3Presentation Skills 1-3 Week 54/15Quiz #4Presentation Skills 4-6 Week 64/22Quiz #5 & Presentation #2Presentation Skills 7-11 Week 74/29Quiz #6Effective Meetings 1-4 Week 85/6Quiz #7Effective Meetings 5-8 Week 95/13 Quiz #8, Position Paper & Presentation #3 Where Are We, Where Are We Going, How Will We Get There?

4 July 5 2007 Quiz #2 Discussion

5 July 5 2007 Quiz #2 Questions

6 July 5 2007 Quiz #2 Questions

7 July 5 2007 Quiz #2 Questions

8 July 5 2007 Chapter 3 Converting Content to a Slide Presentation

9 July 5 2007 Converting Content to a Slide Presentation From Outline to Bullets One concept per slide Key words and phrases 8 x 8 rule Consistent bullet points Proper capitalization

10 July 5 2007 Converting Content to a Slide Presentation Use one concept per slide

11 July 5 2007 FY08 Situation Analysis Honda Service Capacity Product Related Factors Quality Improving Initial quality (IQS) Five years of ownership (VDS) Maintenance Requirements Changing Fewer operations per service Longer intervals Product Factors Affect on Demand Affect on Warranty Volume Time per repair order trend is declining Increasing new car sales drives increasing warranty potential Honda & Acura Warranty Claim Volume Service Occasion Trend and Forecast In combination, these two factors result in increased stall demand VDS Quality Trend VDI PPHU Source: J.D. Power VDS IQS Quality Trend IQS2 PPHU ConsumerAHM/Honda Dealers Warranty & IT Trends and Forecasts Overview Young owners demand convenience, speed, quality to remain loyal Increase demand for real time information (e.g., product information, weather, stock quotes, traffic, e-commerce) Increase in Location-Based/Global Positioning Services and information Telematics systems Wireless Data Services Messaging Demand and accept new technology (e.g., in-store web access) Voice communications will become free within data networks Increase in VoIP (Voice-Over Internet Protocol) and Wi-Fi networks Wires will disappear from the networked home All-in-one cell phones (cameras, web access, IM, e-mail, video, music, etc) Blog (video weblog) – have latest installments auto delivered to desktops/cell On-demand video Demand for customer specified communication channel (email, voice mail, IM, etc. Accelerating rate of change in the market Consumer preferences relate to personal interests; desire for more 1:1 service and more personalization Continue to have the highest expectations; image conscience Real-time information sharing (DMS/iN integration) In 2007, U.S. broadband subscribers will increase 29.6% over 2006 totaling 70 million broadband users equaling 58% U.S. household penetration and 74% of total home internet connections. Increased interest in VoIP (Voice-Over Internet Protocol) equipment 1 in 4 broadband households in 2007 will subscribe to a VoIP service Green technologies – improve quality of life w/o harming the environment. Increased Honda/Acura new vehicle sales Higher customer expectations Increasing complexity in diagnostics/repair Continued shortage of qualified “new hire” dealer technicians Improve LOL by producing continuous revenue sources for tech-related products (Extensibility, Flexible, Industry standards) RFID - hot synchronization with auto repair/service networks Increase customized real-time reporting for DPSMs Increase spending on secure content delivery services Increase emphasis of real-time warranty claim validations Increase real-time information sharing between AHM/Dealers AHM still responsible for America’s activities Warranty at retail reimbursement legislation and dealer activity increasing Implementation and maintenance of electronic information distribution (ISIS, intranet, IN, interactive CBT) Continued focus on Telematics concepts Customer relations contacts more complicated: -Technological complexity -Increased consumer awareness -More convenient customer contact -More restrictive state Lemon Law definition Increase in buybacks/tradeouts as Honda sales increase Greater emphasis on metro-markets TREAD Act SOX Act (Sarbanes-Oxley) Vehicles Sold by Model Year – as of 1/11/07 Trends Forecasts Source: Infotech Trends, Red Herring, MercuryNews, eMarketer, GigaOM *Methodology changed from 4MY to 3MY; 1999MY data n/a. Warranty Claim Volume Improving Trend Non-Discretionary/Goodwill UIO Forecast SWOT Strengths: High and diverse automotive work experience and expertise which vary by group and individuals Cohesive Cost Control, Claims Processing, and Information Technology work groups Well established business channel and procedures Supportive upper management Interdivisional Field IT support Opportunities: New AHM Warranty System (AHM NWS) DMS/iN Integration New Technology -Data integration/data feeds -iN, On-line reports -Intranet Portal -Customer contact points/methods -Computer/on-line training CRMS/Warranty Integration Real-time reporting/information sharing Weaknesses: Underdeveloped associate resources Skills Lack of documentation/policy/procedure Low level of cross training Tribal knowledge Knowledge database not easily accessible Differing and low knowledge of available technology No central database No real time reporting/communication Slow data access Field wants/needs not clearly identified and vary from zone to zone/division Threats: Varying level of knowledge in the field Increase in volume (calls, contacts, claims) Limited budgets (Operational & Goodwill) Increased emphasis on cost reduction at factory Increased factory support requests Warranty at Retail AHM/dealer employee turnover Speed/volume of information Competition is focused on Honda as the benchmark Rapid technology changes Increasing warranty coverage Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors) Update CY2006 FY08 Situation Analysis SWOT Honda Service Capacity Product Related Factors Quality Improving Initial quality (IQS) Five years of ownership (VDS) Maintenance Requirements Changing Fewer operations per service Longer intervals Product Factors Affect on Demand Affect on Warranty Volume Time per repair order trend is declining Increasing new car sales drives increasing warranty potential Honda & Acura Warranty Claim Volume Service Occasion Trend and Forecast In combination, these two factors result in increased stall demand VDS Quality Trend VDI PPHU Source: J.D. Power VDS IQS Quality Trend IQS2 PPHU ConsumerAHM/Honda Dealers Warranty & IT Trends and Forecasts Overview Strengths: High and diverse automotive work experience and expertise which vary by group and individuals Cohesive Cost Control, Claims Processing, and Information Technology work groups Well established business channel and procedures Supportive upper management Interdivisional Field IT support Opportunities: New AHM Warranty System (AHM NWS) DMS/iN Integration New Technology -Data integration/data feeds -iN, On-line reports -Intranet Portal -Customer contact points/methods -Computer/on-line training CRMS/Warranty Integration Real-time reporting/information sharing Weaknesses: Underdeveloped associate resources Skills Lack of documentation/policy/procedure Low level of cross training Tribal knowledge Knowledge database not easily accessible Differing and low knowledge of available technology No central database No real time reporting/communication Slow data access Field wants/needs not clearly identified and vary from zone to zone/division Threats: Varying level of knowledge in the field Increase in volume (calls, contacts, claims) Limited budgets (Operational & Goodwill) Increased emphasis on cost reduction at factory Increased factory support requests Warranty at Retail AHM/dealer employee turnover Speed/volume of information Competition is focused on Honda as the benchmark Rapid technology changes Increasing warranty coverage Young owners demand convenience, speed, quality to remain loyal Increase demand for real time information (e.g., product information, weather, stock quotes, traffic, e-commerce) Increase in Location-Based/Global Positioning Services and information Telematics systems Wireless Data Services Messaging Demand and accept new technology (e.g., in-store web access) Voice communications will become free within data networks Increase in VoIP (Voice-Over Internet Protocol) and Wi-Fi networks Wires will disappear from the networked home All-in-one cell phones (cameras, web access, IM, e-mail, video, music, etc) B0lg (video weblog) – have latest installments auto delivered to desktops/cell On-demand video Demand for customer specified communication channel (email, voice mail, IM, etc. Accelerating rate of change in the market Consumer preferences relate to personal interests; desire for more 1:1 service and more personalization Continue to have the highest expectations; image conscience Real-time information sharing (DMS/iN integration) In 2007, U.S. broadband subscribers will increase 29.6% over 2006 totaling 70 million broadband users equaling 58% U.S. household penetration and 74% of total home internet connections. Increased interest in VoIP (Voice-Over Internet Protocol) equipment 1 in 4 broadband households in 2007 will subscribe to a VoIP service Green technologies – improve quality of life w/o harming the environment. Increased Honda/Acura new vehicle sales Higher customer expectations Increasing complexity in diagnostics/repair Continued shortage of qualified “new hire” dealer technicians Improve LOL by producing continuous revenue sources for tech-related products (Extensibility, Flexible, Industry standards) RFID - hot synchronization with auto repair/service networks Increase customized real-time reporting for DPSMs Increase spending on secure content delivery services Increase emphasis of real-time warranty claim validations Increase real-time information sharing between AHM/Dealers AHM still responsible for America’s activities Warranty at retail reimbursement legislation and dealer activity increasing Implementation and maintenance of electronic information distribution (ISIS, intranet, IN, interactive CBT) Continued focus on Telematics concepts Customer relations contacts more complicated: -Technological complexity -Increased consumer awareness -More convenient customer contact -More restrictive state Lemon Law definition Increase in buybacks/tradeouts as Honda sales increase Greater emphasis on metro-markets TREAD Act SOX Act (Sarbanes-Oxley) Vehicles Sold by Model Year – as of 1/11/07 Trends Forecasts Source: Infotech Trends, Red Herring, MercuryNews, eMarketer, GigaOM *Methodology changed from 4MY to 3MY; 1999MY data n/a. Warranty Claim Volume Improving Trend Non-Discretionary/Goodwill UIO Forecast Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors) CY2006 Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors) SWOT Strengths: High and diverse automotive work experience and expertise which vary by group and individuals Cohesive Cost Control, Claims Processing, and Information Technology work groups Well established business channel and procedures Supportive upper management Interdivisional Field IT support Opportunities: New AHM Warranty System (AHM NWS) DMS/iN Integration New Technology -Data integration/data feeds -iN, On-line reports -Intranet Portal -Customer contact points/methods -Computer/on-line training CRMS/Warranty Integration Real-time reporting/information sharing Weaknesses: Underdeveloped associate resources Skills Lack of documentation/policy/procedure Low level of cross training Tribal knowledge Knowledge database not easily accessible Differing and low knowledge of available technology No central database No real time reporting/communication Slow data access Field wants/needs not clearly identified and vary from zone to zone/division Threats: Varying level of knowledge in the field Increase in volume (calls, contacts, claims) Limited budgets (Operational & Goodwill) Increased emphasis on cost reduction at factory Increased factory support requests Warranty at Retail AHM/dealer employee turnover Speed/volume of information Competition is focused on Honda as the benchmark Rapid technology changes Increasing warranty coverage

12 July 5 2007 Converting Content to a Slide Presentation Use Key words and Phrases Engage audience Be concise Use action terms Delete non-impact words Don’t use intensifying adverbs

13 July 5 2007 Converting Content to a Slide Presentation 8 by 8 Rule Don’t overwhelm audience Eight text lines Eight words per line Can be flexible

14 July 5 2007 Converting Content to a Slide Presentation Consistent Bullet Structure Start with noun or verb Same tense Created several outlines Review of the topic The theme will be sold Create several outlines Review topic Sell the theme

15 July 5 2007 Converting Content to a Slide Presentation Proper Capitalization All caps take longer to read Treat each bullet as sentence OK to use all caps. for titles

16 July 5 2007 Converting Content to a Slide Presentation Determine Number of Slides Start backward –How much time One to two slides per minute Consider audience Consider your speaking style

17 July 5 2007 Converting Content to a Slide Presentation Create Proper Titles Main point of slide Use action verbs Consider audience Use “hook phrase” when appropriate

18 July 5 2007 Converting Content to a Slide Presentation Ensure Knowledge Transfer Three styles of learning Use appropriate format

19 July 5 2007

20 Converting Content to a Slide Presentation Agenda and Recap Slides Tell them what you’re going to tell them Tell them Tell them what you told them

21 July 5 2007 Converting Content to a Slide Presentation Transition Using Title Slides

22 July 5 2007 Converting Content to a Slide Presentation Blank Slides Breaks or lunch Breakouts Focus on presenter

23 July 5 2007 Converting Content to a Slide Presentation Review and Reformat Can you replace bullets with graphs? Change layout every three to five slides Add imagery or charts when appropriate

24 July 5 2007 Converting Content to a Slide Presentation Adding Quotes Short, to the point Use ellipses (…) Talk to the details

25 July 5 2007 Converting Content to a Slide Presentation Using Questions Why use questions? –Increase impact –Adds audience participation

26 July 5 2007 Converting Content to a Slide Presentation Using Graphics “A picture is worth …”

27 July 5 2007 Converting Content to a Slide Presentation Handouts 10% retention rate Do not use presentation copies Thumbnails OK Use Notes Page option

28 July 5 2007 Converting Content to a Slide Presentation Chapter Review One concept per slide 8 x 8 rule Use only key words and phrases Correct structure Proper capitalization Compelling titles Agenda and recap slides Proper handouts

29 July 5 2007 Chapter 4 Three Keys to a Great Presentation

30 July 5 2007 Three Keys to a Great Presentation Key 1 – Layout Framework for presentation Consider using PowerPoint masters

31 July 5 2007 Key 1 – Layout Title Master Copy elements for every slide Three Keys to a Great Presentation

32 July 5 2007 Key 1 – Layout Guides –View Grids and Guides –Click and hold to move –Ctrl-left click to make more Three Keys to a Great Presentation

33 July 5 2007 Key 2 – Consistency Consistent placement –Text and images Consistent fonts –Sans serif not serif –Title 38 point min. –Bulleted text 24 to 32 point Three Keys to a Great Presentation

34 July 5 2007 Key 2 – Consistency Consistent backgrounds –Cover, title, bullet, print and chart Three Keys to a Great Presentation

35 July 5 2007 Key 2 – Consistency Consistent backgrounds –Title slide introduce new sections –Space Three Keys to a Great Presentation

36 July 5 2007 Key 2 – Consistency Consistent backgrounds –Bullet slide least graphics –Use backgrounds Three Keys to a Great Presentation

37 July 5 2007 Key 2 – Consistency Style and treatment of imagery –Clip art –Photos Chart design –CNN – 2D Three Keys to a Great Presentation

38 July 5 2007 Key 3 – Color Messages of Colors –Subliminal messages Blue Calm, creditable, peaceful and trusting Green Restful and refreshing Purple Vital, spiritual, whimsy, humorous and detracting Red Motivating, but represents pain Orange Cheerful, promotes communication Yellow Bright, cheerful, enthusiastic, optimistic and warm Black A clean slate, sophisticated, independent, emphatic and final White Freshness, new, innocent, neutral and pure Three Keys to a Great Presentation

39 July 5 2007 Key 3 – Color Color wheel Can change scheme Three Keys to a Great Presentation

40 July 5 2007 Chapter 4 Manager’s Checklist Create layout –Title and slide master Be consistent Font size and style Be mindful of color choice Three Keys to a Great Presentation

41 July 5 2007 Chapter 5 Basics of Designing High-Impact Presentations

42 July 5 2007 Design for Your Audience Example: Marketing VP –Know tricks –Color –Style based on experience –Design –WIIFM –Address questions with hidden slides –Time allowance High Impact Presentations

43 July 5 2007 Design for Your Image Poor example High Impact Presentations

44 July 5 2007 Design for Your Image Better example High Impact Presentations

45 July 5 2007 Design for Your Objective Example: Recruiting –Tell audience you’re different –Use PowerPoint template Not original –Easy change Format>Background>Fill Effects>Gradient High Impact Presentations

46 July 5 2007 Design for Your Objective Use corporate identity Create backgrounds High Impact Presentations

47 July 5 2007 Chapter 5 Manager’s Checklist “Why am I designing this…” –Audience, image, objective If audience, content they want If image, emphasize positive If objective, design to persuade, train, etc. Use identity to best advantage High Impact Presentations

48 July 5 2007

49 What Makes a Great Presentation? Purpose People Point Place

50 July 5 2007


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