Gatekeeper Training 2009 Ottawa County’s Last update 10-12-09
Your Gatekeeper Trainers Gatekeeper Training 2009 Dianne Mortensen Executive Coordinator OC Senior Resources Melanie Gyde Patient Navigator American Cancer Society Tory Heilman Outreach Specialist The Ability Center of OC
No Wrong Door Sponsors Gatekeeper Training 2009 United Way Mental Health and Recovery Board Ottawa Residential Services OCTA WSOS The Ability Center of Ottawa County Ottawa County Commissioners Ottawa County Senior Resources Ottawa County Job and Family Services Ottawa County Health Department
Special Thanks Gatekeeper Training 2009 Peace Lutheran Church For Location Thanks to Ottawa Residential Services for the Food and Beverages today!
The Big Question Gatekeeper Training 2009 Why are you here?
The History Gatekeeper Training 2009 Wood County No Wrong Door Various Community Surveys The Planning Committee The No Wrong Door Concept The Present The Future
The PROTOCOL ENGAGE Listen and help the caller formulate and communicate needs or request. DIRECT Give caller the number and contact person at the agency best able to help the caller. ASSURE Give your name and ask the caller to call back if your initial advice was not successful. Ask for the caller’s name and number if appropriate. Treat people like you would want to be treated! Gatekeeper Training 2009
Asking the Right Questions Gatekeeper Training 2009 The Key to engaging the person in need is knowing what questions to ask.
The Questions 1.What county do you live in? 2.Is there a minor child in the home? 3.Are you or is there a veteran in the home? 4.Do you have an eviction or termination notice? 5.Where/Who have you called already? Gatekeeper Training 2009
Definition of Crisis A Crisis is a disruption of the balance in a person’s life. The person in crisis faces a problem that he or she cannot handle with the coping skills that he or she has developed, or solutions that have worked in the past are not effective in the current situation. Gatekeeper Training 2009
Concepts of Helping 1.Each client is an individual in his or her own right 2.Each client is entitled to respect for his or her dignity as a human being 3.Each client has a right to express his or her attitudes and opinions 4.Each client has a right to make his or her own decisions Gatekeeper Training 2009
Basic Intervention for Gatekeepers 1.Identify the problem 2.Clarify the client’s expectations 3.Clarify the gatekeeper’s expectations 4.Help the client accept responsibility Gatekeeper Training 2009
FREE STUFF! Tory’s Tool Time Gatekeeper Training 2009
Spotlight on Businesses Sutton Center 1854 East Perry Street Port Clinton, OH 43452 1.Nurse Mid-wives of Bay Park Community Hospital 2.Stein Hospice 3.United Way 4.American Red Cross 5.WSOS Community Action Commission 6.Independent Choices 7.Family and Child Abuse Prevention 8.YWCA Childcare Resource and Referral 9. Salvation Army 10.Ottawa County Transitional Housing Gatekeeper Training 2009
Nurse Midwives of Bay Park Community Hospital Offer Services to Women and their families: Well Women Gynecology Menopause health management Family-oriented prenatal visits and birth experience Alternative pain control methods during labor Diagnosis and treatment of Sexually-transmitted diseases Family planning Breastfeeding support from certified lactation consultants Located at the Sutton Center (419)734-3129 Gatekeeper Training 2009
Stein Hospice Serves terminally ill and their families Team approached care Available 24 hours a day, 7 days a week Bereavement services are also available to anyone who has lost a loved one regardless of whether they died in the hospice program. Bereavement program serves ages 3 and up Individual and group counseling Hospice is covered by Medicare, Medicaid and most private insurance companies Located at the Sutton Center 1-800-625-5269 Gatekeeper Training 2009
American Red Cross – Ottawa County Congressional mandate to help Americans prevent, prepare for, and respond to emergencies Business hours Mon. – Fri., 8:30 a.m. – 4:30 p.m., 419 734-1100 Available 24/7; after hours number, 1-888-590-0098 Disaster Relief – emergency needs for those affected by disaster including, food, clothing, shelter, health and mental health needs Armed Forces Emergency Services – emergency communication for members of military and their families. Also can work with military families and military retirees to secure emergency financial aid International family tracing services; international and humanitarian law resource Adult/Infant/Child CPR and first aid training; scholarships available Childcare provider training Tele-Care program – reassurance calls to the homebound, Mon. – Fri. Weekly blood pressure screenings Many volunteer opportunities; training for disaster services – always free of charge Gatekeeper Training 2009
WSOS Community Action Commission Family Development Center(419)734-2652 Hours: M-F 9AM to 4PM or by appointment Homeless Prevention Program aids people at high risk HomeNet programs offers transitional housing for homeless Housing program for disabled individuals HEAP program offers utility assistance Weatherization program for home owners Air conditioner program Offers advice & financial aid to 1 st -time home buyers Child Development Center Provide day care services & run Head Start program Center Base Children attend classes Monday through Thursday for 3 ½ hrs day. Home Base families receive a Home visit each week and attend a group socialization day twice a month. WSOS contracts with several child care center in Ottawa County to provide enhanced services to children Gatekeeper Training 2009
Independent Choices Non-Profit Support Provider Agency in-home support for Board of DD in Ottawa, Erie and Sandusky Counties Financial Management transportation daily living skills training and support assistance with medication and medical appointments emergency respite care contact Monday through Friday: (419)732-0155 Gatekeeper Training 2009
Legal Aid of Western Ohio Gatekeeper Training 2009 Fees: none, but clients must qualify based on income By appointment only Civil cases only – not allowed to handle criminal cases Four primary areas of legal assistance - Family law (domestic violence)- Government benefits - Health care- Housing (eviction defense) Rural Program –Legal aid for low-income clients - education- senior citizen issues -employment- consumer problems -disability discrimination Migrant Program –Legal aid for migrant farm workers - employment- education- immigration.
Big Brothers Big Sisters of Ottawa County Matches children with an adult mentor Ages 7-16 Provides extra attention time and support for youth primarily from single family homes Local Office located at The Sutton Center Available by appointment (419)354-2113 Volunteers are always needed please inquire if interested in volunteering Gatekeeper Training 2009
Family and Children Abuse Prevention Center Monday through Friday: 8:00am-4:30pm (419)734-3266 Serve victims of domestic violence, assault, menacing, or stalking adults 18 years and older male or female may serve minors only if defendant is an adult and with permission of a legal guardian Services for clients seeking CPO/SCPO Gatekeeper Training 2009
YWCA Child Care Resource & Referral The mission of YWCA Child Care Resource & Referral is to improve the quality, availability, accessibility, and affordability of child care to parents, as well as providing consumer information to parents and providers. Assist parents in locating and evaluating affordable, quality child care in 16 Counties of Northwest Ohio Resource for child care providers, employers and policy makers Contact: (419)732-7807 or 800 632-3052 Gatekeeper Training 2009
The Salvation Army-Social Service Office Gatekeeper Training 2009 (419)732-2769 Office in Port Clinton –Office Hours 9am-5pm –Serving Ottawa County Residents –Call for Appointment Provides Emergency Assistance –Emergency Food, Shelter & Clothing –Rent & Mortgage Assistance –Prescription medicine Assistance –Emergency Transportation Assistance –Utility Disconnection & Reconnection Programs & Services –School Supply Assistance –Holiday Gift & Winter Coat Assistance Disaster Services –Assists First Responders with emergency assistance
Ottawa County Transitional Housing Family Case Management Business Hours: Mon-Fri 8:30 to 4:30 (419)734-9494 Ruth Ann’s House transitional housing to homeless women and homeless women with children must be homeless and meet 35% income guidelines Direct Housing Provide 6 months rent and security deposit for homeless women and homeless women with children Non-Residential Housing Services Support Services Emergency Assistance Case Management Gatekeeper Training 2009
FREE STUFF! Tory’s Tool Time Gatekeeper Training 2009
Agency Spotlight Gatekeeper Training 2009 www.pickocc.org. www.pickocc.org. Office Hours: M-F~8-4 Phone: 419-898-6459 Dianne Martin Mortensen, M.Ed, CTRS~Executive Coordinator Kim Sedlak~Senior Resource Clerk Shelley Seamon~Fiscal Clerk
Ottawa County Senior Centers Genoa Senior Center Monday, Wednesday, and Friday 419-855-4491 Elmore “Golden Oldies” Senior Center Tuesday & Thursday 419-862-3874 Oak Harbor ‘Harbor Lights’ ‘Harbor Lights’ Senior Center Monday & Wednesday 419-898-2800 Port Clinton Senior Center Tuesday, Thursday, and Friday 419-734-1481 Danbury Senior Center Monday thru Friday 419-798-4101 Put-in-Bay Senior Center Various Days 419-285-5501
Home Delivered Meals 877-898-6459 CANCELLATION PHONE NUMBER 1-877-436-3257
Home Care Services Provided by: OPTIONS for Independence Office Hours - Tuesday’s 9:00-11:00am 9:00-11:00am Located at 8200 W. State Rt. 163 Oak Harbor 1-888-676-4667 or 419-898-4269
Alzheimer's & Respite Care DayBreak Adult Day Services (located at Ottawa County Riverview Healthcare Campus) 8180 W. State Rt. 163 Oak Harbor 419-898-2851
Senior Services 60+ Clinic Heritage Health Care 1-800-811-0320 60+ Clinic Heritage Health Care 1-800-811-0320 Drug Repository Program Drug Repository Program 911 Cell Phones for Seniors 911 Cell Phones for Seniors File of Life Program File of Life Program Medicare Part D Review Medicare Part D Review Farmer’s Market Coupons Farmer’s Market Coupons OCTA Transportation Support for Medical OCTA Transportation Support for Medical Ottawa County Senior Services Directory Ottawa County Senior Services Directory AARP Tax Services AARP Tax Services Homestead Exemption Tax Information Homestead Exemption Tax Information 1-877-898-6459 or 419-898-6459
ANNOUNCING…… Ottawa County Senior Resources Ottawa County Senior Resources is on the Web! http://www.co.ottawa.oh.us/ocseniorresources/ index.htm http://www.co.ottawa.oh.us/ocseniorresources/ index.htm http://www.co.ottawa.oh.us/ocseniorresources/ index.htm http://www.co.ottawa.oh.us/ocseniorresources/ index.htm If you think growing older means winding down, staying in, and saying good-bye to your active years… It’s time you take a look inside… CHECK IT OUT!
1-877-888-9445 Ottawa County Senior Information Line Updates for Seniors on the happenings of our County. Check it Out!
Area office on Aging of NWO, Inc. Gatekeeper Training 2009 Business hours: Mon-Fri 8:30am-5pm 1-800-472-7277 www.areaofficeonaging.com Serves Seniors age 60 plus and their families Provides Information and Referral PASSPORT Program – in home care program for frail seniors Assisted Living Waiver – financial assistance for eligible individuals 21 plus to live in contracted assisted living facilities Long Term Care Consultation- Free in Home assessments of needs and discussion of community resources with individuals and their families
Long Term Care Ombudsman with Advocates for Basic Legal Equality Gatekeeper Training 2009 Business Hours: Mon- Fri 9:00am to 5pm 1-800-542-1874 419-259-2891 Free service Advocates for quality care for all residents of nursing homes, adult care facilities, and consumers receiving in-home care services. Works with consumers to resolve problems/concerns about quality of care and residents’ rights Provides information about facility selection in a ten county area Provides information relating to Medicaid and Medicare and other programs affecting long term care services Provides a complete list of resident rights as mandated by Ohio legislation
Spotlight on Business Gatekeeper Training 2009 Ottawa County Department of Job and Family Services 8043 W. St. Rt. 163, Oak Harbor 419-898-3688
Ottawa County Department of Job and Family Services Stephanie Kowal, Director 8043 W. State Route 163, Suite 200, Oak Harbor, OH 43449 (419) 898-3688/ 1-800-665-1677
Child Support Enforcement Establish, collect and distribute child support obligations Establish, collect and distribute child support obligations Locate absent parents Locate absent parents Establish paternity Establish paternity Enforcement tools Enforcement tools
Family, Adult, and Children Services Unit Reports of Abuse or Neglect Reports of Abuse or Neglect Investigations Investigations Protective Services (Adult and Children) Protective Services (Adult and Children) Substitute Care Substitute Care Subsidized Childcare Subsidized Childcare Emergency Financial Assistance Emergency Financial Assistance
Workforce Development Business Services Business Services Job Seeker Services Job Seeker Services Training and Supportive Services Training and Supportive Services
Family and Children First Council Coordinate youth related programs and organizations in County Coordinate youth related programs and organizations in County Wrap Around/ Family Preservation Wrap Around/ Family Preservation Help Me Grow Help Me Grow
How to Reach Us Location: Location: –Ottawa County DJFS 8043 W. State Route 163 8043 W. State Route 163 Oak Harbor, OH 43449 Oak Harbor, OH 43449 Phone: 1-800-665-1677 or 419-898-3688 Phone: 1-800-665-1677 or 419-898-3688 Hours: Hours: –Monday – Friday, 8:00 a.m. to 4:30 p.m. –Tuesdays, 8:00 a.m. to 6:00 p.m.
Department Contact Information Income Maintenance: Income Maintenance: –Connie Cornett Family, Adult and Children Services: Family, Adult and Children Services: –Janice Zipfel Child Support: Child Support: –Tracy Armentrout Workforce Development: Workforce Development: –Connie Cornett Administrative/ Agency Questions: Administrative/ Agency Questions: –Stephanie Kowal Family and Children First Council: Family and Children First Council: –Ralph Yoss
Veterans serving Veterans since 1886 Provide Temporary Emergency Financial Assistance to county veterans and their dependents: Utilities Rent/Mortgage Clothing Food Personal Hygiene School Supplies NOTE: Must be residents of Ottawa County 90 days prior to application Transportation VA Medical Centers and Community-Based Outpatient Clinics. Ottawa County Veterans Service Office Gatekeeper Training 2009
Veterans serving Veterans since 1886 Veterans serving Veterans since 1886 Advocate and assist in filing claims with the Department of Veterans Affairs: Disability Healthcare Home Loan Guaranty Education and Training Burial Benefits Life Insurance Dependents’ and Survivors’ Benefits Assist in ascertaining military documents and/or awards. Schedule Tours/Transportation/Assist in applying for the Ohio Veteran’s Home. Provide Flag case, Flag and Grave Markers to family. Ottawa County Veterans Service Office Gatekeeper Training 2009
Ottawa County Veterans Service Office Veterans serving Veterans since 1886 Gatekeeper Training 2009 Ottawa County Veterans Service Office 8444 West State Route 163 Suite 102 Oak Harbor OH 43449 (419)898-2089 8:30 a.m. to 4:30 p.m. Monday-Friday
FREE STUFF! Tory’s Tool Time Gatekeeper Training 2009
Food Assistance The Food Assistance Program formerly Food Stamps Dept. of Job & Family Services 419.898.3688 or 800 665.1677 WIC Program (Women, Infants & Children) Ottawa Co. Health Department 419.734.6800 or -800.788.8803 Served Meals The Gathering St. John Lutheran Church offers a hot meal the last Thursday of the month(4:30 – 6:00 PM) 207 Adams Street, Port Clinton Faith HousePort Clinton Church of the Nazarene offers a hot meal every Wednesday evening at 6:00 PM (free supper) Danbury Senior Center Free meal 2 nd Saturday of the month for the recently unemployed in Marblehead and Danbury Township. Emergency Groceries United Way 419.734.6645 or 866.394.8848
Gatekeeper Training 2009 Food Assistance Great Food for All GREAT FOOD FOR ALL is a food provisions company that works side by side with organizations, non-profits, churches and dedicated individuals who wish to assist their communities with high quality food at a fraction of grocery store prices. Open to all - no income eligibility requirements. Good way for working families to stretch their food budget. Basic food packages available include meat, vegetables, fruit, cereal and dessert. Cost is usually $30.00 Enough food for one week for a family of four! Special meat and chicken combo boxes are available for an additional charge of $15- 20 with the purchase of a basic package. Orders are placed and paid for in advance. Pick-ups are Saturday mornings Cash or Food Stamps Local sites Marblehead Chapel on the Lake St John’s Lutheran Church Oak Harbor Consumers of The Oak House In Port Clinton may order and pick up food at The Oak House Ordering information also available at The Sutton Center and area food pantries.
Gatekeeper Training 2009 Food Assistance Food Assistance East Side of Ottawa County Danbury Food Pantry at St. Paul's Lutheran Church, 541 Church Road, Marblehead - 3rd Saturday 9 - 10 AM St. Vincent de Paul Society 109 E. Perry Street, Port Clinton Regular food giveaway every other Saturday 9:00 – 10:30 am Other Food Assistance Erie Shores Assembly of God Port Clinton By referral from United Way Oak House Club House Port Clinton For Club House Members
Gatekeeper Training 2009 Food Assistance Food Assistance West Side of Ottawa County St. Paul’s United Church of Christ 165 Toussaint, Oak Harbor Open Monday and Thursday 9:00 AM to noon Elmore Grace Evangelical Lutheran Church, 19255 Witty Road, Elmore - Last two Fridays of the month 9:00 to noon Genoa Trinity United Methodist, 313 S. Main Street, Genoa – 2 nd Saturday at 10:00 AM 4th Thursday of the month 3:30 - 5:00 PM. Elliston Zion United Methodist Church (Angel Food Ministries) 2212 18045 North Williams street, Elliston - Oct
Gatekeeper Training 2009 Food Assistance Seasonal Food Assistance Christmas Holiday Bureau Judy Just 419.798.4163 Volunteers of America 419.734.5952 Delivered Meals Home Delivered Meals c/o Ottawa County Senior Resources 419.898.6459 or 877.898.6459 Mobile Meals of Port Clinton c/o Magruder Hospital 419.734.3131
Gatekeeper Training 2009 Prescription Assistance Community by Community Call United Way 419-734-6645 Ottawa County Rx Card Medical/Financial Counseling Magruder Hospital 419-734-3131 Drug Depository Ottawa County Senior Resources 419.898.6459 or 877.898.6459 Disability Specific organizations Various web-sites (see handout)
Rent & Mortgage Payment Assistance Programs The Salvation Army (419)732-2769 -Emergency Rent assistance Ottawa County Transitional Housing, Inc. (419)734-9494 -emergency rent to female heads of households United Way (419)734-6645 -Emergency assistance/ through churches and community funds Ottawa County Veterans Services 1-800-610-8872 -Rent and Mortgage assistance to veterans Volunteers of America (419)626-6505 - First month rent and assistance programs for veterans, age 62 and older, persons with mental disabilities, and people who are homeless Ottawa Co. Dept. Job and Family Services (419)898-3688 -Rent & mortgage assistance must have minor in the home Sandusky Metropolitan Housing Authority -Section 8 applications. (Waiting list) must pick up applications WSOS (419)734-2652 -Home Net Program: Rent, Mortgage Lenders, weatherization, etc Gatekeeper Training 2009
Home Purchasing/Ownership Assistance Programs WSOS 1-800-775-9767 -First Time Home Buyer Program, Down Payment Assistance Habitat for Humanity(419) 734-7074 -First Time Home Owner, no interest mortgage, new build OHPCDC/Conestoga Program (419)734-6645 -Accelerated equity mortgage program USDA - Grants and loans for first time home buyers in rural counties in ohio Gatekeeper Training 2009
Foreclosure Assistance United Way 2-1-1 www.unitedwayottawacounty.org 800.650.4357 from pay phone Consumer Credit Counseling of Northwest Ohio 800.355.2227 or 419.531.2227 www.cccservices.com HUD Certified Counseling Agency Foreclosure Intervention Hotline www.995hope.org 888.995.4673 Ohio Home Rescue Fund managed by the Homeownership Preservation Foundation. Ottawa County Job and Family Services 800.665.1677 or 419.898.3688 Mortgage assistance. Legal Aid of Western Ohio www.lawolaw.org 800.224.7914 or 800.857.8908 Gatekeeper Training 2009
Foreclosure Assistance These organizations can help: Ottawa County Treasurer: www.ottawacountytreasurer.org Robert J. Hille 800.788.8803 or 419.734.6750 Payment plans for current taxes or delinquent taxes Information on reducing property tax Ottawa County Transitional Housing 419.734.9494 Individual and family support services WSOS Community Action Commission www.wsos.org 800.775.9767, 419.734.2652 or 419.639.2802 Mortgage Assistance Program/HUD Certified Counseling Agency Veterans Service Commission 800.610.8872 or 419.898.2089 Provides mortgage assistance to veterans Gatekeeper Training 2009
Brush Arbor Care and Share Hours: Wednesday 9:00am-12:00pm Friday 2:00-5:00pm 924 Lake Street Gypsum, OH 43433 MAILING: PO Box 65 Gypsum, OH 43433 (419)732-2577 Service/Intake You may also contact United Way 2-1-1 for additional hours and service MISSION STATEMENT: To help anyone in need of clothing, furniture or household items. All items are donated to the facility and donated back into the community through the church. Gatekeeper Training 2009
Liberty Center of Sandusky County Inc. Shelter for men, women, or families Located at: 142 E. State St Fremont, Ohio Must fill out an application Must perform a background check The shelter is accessible 24 hours a day (419)332-8777 Gatekeeper Training 2009
Crossroads Run by Volunteers of America Shelter serves homeless men, women, and families Emergency Shelter Case management, health care and self efficiency services Located at: 1843 Superior Street Sandusky, OH 44870 (419)626-6505 Gatekeeper Training 2009
Volunteers of America provides low income housing, emergency shelter, or transitional housing to men, women, or families Low income housing for persons with mental disabilities, persons who are age 62 or over, veterans and the homeless. Food Pantry and Holiday Food Basket Program Scholastic Books program- provides books, games, and crafts to needy kids in Ottawa County Corason Place housing for individuals with a physical disability (Erie County). operate Adult Care Facilities and subsidized apartments in Erie and Ottawa Counties for individuals with mental illness. (419)626-6505 Gatekeeper Training 2009
Low Income Housing Low Income Rentals Bay Meadows (419)734-5002 -HUD housing: subsidy based rentals Lakeview Estates (419)732-2405 -HUD housing: subsidy based rentals Ottawa Residential Services, Inc. (419)734-7622 -low income to moderate income rentals -HUD housing-accessible subsidy rentals Volunteers of America (419)626-6505 -low income housing, housing for people with chronic mental disabilities, Veterans housing, age 62 plus housing Transitional Housing Ottawa County Transitional Housing -Transitional Housing available at Ruthann’s House for Homeless Women & children with a priority to domestic violence victims Volunteers of America -Transitional Housing available through referrals from the Giving Tree mental health services for person with mental disabilities Gatekeeper Training 2009
FREE STUFF! Tory’s Tool Time Gatekeeper Training 2009
Let’s Eat! LUNCH TIME! Gatekeeper Training 2009
Avoiding the Post-Lunch Brain Drain What questions would you ask? Gatekeeper Training 2009
Avoiding the Post-Lunch Brain Drain THE MOST USEFUL QUESTIONS 1. Are you an Ottawa County resident? (Where do you live?) 2. Are you a veteran? (or are you married to one?) 3. Who else have you called so far? (And what did they tell you?) Gatekeeper Training 2009
Agency Spotlight Ottawa County Health Department 419-734-6800 Or toll free in Ottawa County 1-800-788-8803 Gatekeeper Training 2009
http://www.ottawahealth.org Our Organization Our Services Board of Health Home All Rights Reserved Ottawa County Health Department 1856 E. Perry Street Port Clinton, Ohio 43452 (419) 734-6800 Toll-Free in Ottawa County 1-800-788-8803 Fax: (419) 734-6888 You may contact us by using our online Comment Form or by email at firstname.lastname@example.org Site Design by pcCoM TechnologiesComment Forminfo@ottawahealth.orgpcCoM Technologies Home About Us Hot Topics Nursing Environmental Health Health Education Emergency Preparedness Influenza Vital Statistics Links of Interest Office Hours: Monday through Friday - 7:45am to 4:30pm Ottawa County General Health District Mission Statement The primary mission for the Ottawa County Health Department is to: Prevent Disease and Disability Prolong Life Promote Health and Individual Efficiency FDA Recall Announcements Shingles Vaccine Available! Notice of Privacy Practices Site Visitors:
Ottawa County Health Department NURSING Public Health Skilled Home Health Care (RN, PT, OT, ST, Aide) Homemaker/Chore Services Communicable Disease Investigation Bureau of Children with Medical Handicaps (BCMH) PKU Testing and Newborn Assessment School Nursing Services Help Me Grow Gatekeeper Training 2009
Ottawa County Health Department NURSING Clinics Immunization Well Child TB Skin Testing Family Planning Sexually Transmitted Disease (STD) WIC (Women, Infants & Children) Detention Facility and Minimum Security Sick Call Gatekeeper Training 2009
Ottawa County Health Department ENVIRONMENTAL HEALTH Programs Supported by State Law or Regulation Recreation Parks Manufactured Home Parks Swimming Pools & Bathing Places Marinas Food Service Operations Gatekeeper Training 2009
Ottawa County Health Department ENVIRONMENTAL HEALTH Programs Supported by State Law or Regulation Food Vending Operations Household Sewage Disposal Systems Household Water Systems Rabies Control School Sanitarian Gatekeeper Training 2009
Ottawa County Health Department ENVIRONMENTAL HEALTH County Programs Emergency Response Water & Sewage Investigation Nuisance Investigation Insect/Rodent Control Housing Tattoo and Body Piercing Establishments Gatekeeper Training 2009
The Protocol in Action Scenario #1: My husband lost his job and our mortgage payment is overdue…. ENGAGE DIRECTASSURE Scenario #2: My sons rent is a month past due and his landlord is threatening to evict him… ENGAGE DIRECTASSURE Scenario #3: I need help with my electric… ENGAGE DIRECTASSURE Scenario #4: My wife lost her job and our rent is overdue… ENGAGE DIRECTASSURE Gatekeeper Training 2009
FREE STUFF! Tory’s Tool Time Gatekeeper Training 2009
Gatekeeper Training 2008 Agency Spotlight Ottawa County Transportation Agency OCTA provides quality, accessible, cost effective, and safe public transportation for Ottawa County.
OCTA Public Transit OCTA provides specialized transportation services within Ottawa County and to Lucas, Seneca, Huron, Wood, Erie and Sandusky Counties on a scheduled basis. OCTA provides specialized transportation services within Ottawa County and to Lucas, Seneca, Huron, Wood, Erie and Sandusky Counties on a scheduled basis. –In-county service operates from 6 a.m. to 8 p.m. on Monday through Saturday. Sunday 6 a.m. to 6 p.m. –Out-of-county service is scheduled to: Toledo – M-W-F from – 8 a.m. to 4 p.m. Toledo – M-W-F from – 8 a.m. to 4 p.m. Sandusky – Weekdays – 8 a.m. to 4 p.m. Sandusky – Weekdays – 8 a.m. to 4 p.m. Fremont – Weekdays – 8 a.m. to 4 p.m. Fremont – Weekdays – 8 a.m. to 4 p.m. –Please call our office to schedule all other out-of-county trips.
Public Transit Fares In-county fare is $2.50 one-way for the first township & 50 cents each additional township. In-county fare is $2.50 one-way for the first township & 50 cents each additional township. Lucas/Seneca/Huron Counties - $10.50 one-way Lucas/Seneca/Huron Counties - $10.50 one-way Erie/Sandusky/Wood Counties - $ 5.50 one-way Erie/Sandusky/Wood Counties - $ 5.50 one-way Eligible Senior Citizens and Disabled Citizens are half-fare. Eligible Senior Citizens and Disabled Citizens are half-fare.
Scheduling Transit Service OCTA provides planned transportation and our system is designed to accommodate the special needs of hundreds of riders daily. OCTA provides planned transportation and our system is designed to accommodate the special needs of hundreds of riders daily. Trip requests must be made a minimum of 24 hours in advance for in-county service. Trip requests must be made a minimum of 24 hours in advance for in-county service. Trip requests for out-of-county service must be made a minimum of 1 week in advance. Trip requests for out-of-county service must be made a minimum of 1 week in advance. Trip requests are accepted in our office: Trip requests are accepted in our office: –Monday through Thursday from 7 a.m. to 3 p.m. –Friday from 7 a.m. to 2 p.m.
Scheduling Transit Service continued… When making a reservation, please be prepared to furnish the rider ’ s name, pick up point, destination, duration of trip, a telephone number, and if any accommodations such as wheelchair or a personal attendant are necessary. When making a reservation, please be prepared to furnish the rider ’ s name, pick up point, destination, duration of trip, a telephone number, and if any accommodations such as wheelchair or a personal attendant are necessary.
Gatekeeper Training 2009 Transportation Agency-Related Services Independent Choices419-732-0155 Clients and their families Innovative Support Services 419-898-5409 Clients who attend Day services in Oak Harbor Ottawa County MR/DD419-898-0400 Medical, educational, Employment for qualifying Ottawa County Clients Ottawa County Senior Resources (senior centers) 419-898- OCTA Contact OCTA for all senior transportation needs Ottawa County Department of Job & Family Services 419-898-3688 Low-income clients-basic needs. Enhanced Program (medical app'ts) Job Find Program (employ., training, etc.) Low-income eligible residents
Gatekeeper Training 2009 Transportation Ottawa County Educational Service Center 419-855-3589 School age riders. Career Camps & PIC Program.Leadership, tutoring & job skills training. (Subject to availability of funding) Rural Opportunities419-354-3548 Migrant camps, Hispanic community. Youth/family unity & educational programs. Subject to availability of funding. WSOS419-734-2652 Migrant program Veterans Assistance Center 1-800-610-8872 Transport VA patients only. Volunteers of America 419-626-6505
Gatekeeper Training 2009 Transportation Other transportation-related resources or services Salvation Army419-732-2769 Provides money for gasoline once/year – limited to availability of donations. Share-A-Ride419-241-1919 Get connected with people going your way. Vehicle Repair (Dept. of Job & Family Services) 1-800-665-1677 Car repairs for low-income individuals with minor children for work purposes Ottawa County Board of Elections Provide transportation to and from voting booths on voting days 419-898-3071 or 1-800-697-9807
Rehabilitation Services Commission Vocational rehab services for people with disabilities: Bureau of Vocational Rehabilitation (BVR) serves People w physical, mental & emotional disabilities. Ottawa County Vocational Rehabilitation Counselor: Gale Kline (419)625-8819 Bureau of Services for the Visually Impaired serves people with low vision or blindness. Ottawa County Vocational Rehabilitation Counselor BVR : Bobbi Miga (419)866-5811 Fees: none (must be eligible) Continuing education, supplies & books Work adjustment training Tools & equipment, assistive or adaptive devices Job placement, training and follow-up. Gatekeeper Training 2009
Ottawa County Board of MR/DD Hours: M- F, 8- 4 www.OCBMR.org(419) 898-0400 Service & Support Administration toll free: 866-755-4440 Transportation (contracted through OCTA) Family Support funds disbursement Family Support Specialist / Advocacy Benefit Coordination Senior Enrichment programs Employment: Sheltered, Supported and Community (contracted through Riverview Industries, Inc.) Affordable housing development and management (contracted through Ottawa Residential Services Inc.) Nursing Consultation Supported Living funding for community residential support Active Treatment and skills development Habilitation Center (Medicaid Program) Early Intervention Developmental Therapy Coordination Early Intervention Service Coordination (0-3 year olds) Administration of Medicaid for waiver programs 24-hour on-call emergency system Major unusual incident investigation Gatekeeper Training 2009
The Ability Center Gatekeeper Training 2009 Hours M-F 8:30-5www.abilitycenter.org (419)734-0330www.abilitycenter.org Assists people w/ disabilities to live their lives as independently as possible. Core services include: Advocacy Services –Systems Advocacy – on issues such as education, transportation, housing and personal attendant care. Community Living and Information Services Equipment Loan Program Youth and Independent Living Skills Services –Youth Leadership Group- for youth ages 13-19 with disabilities Home Modification and Ramp Program Nursing Home Transition Program Independent Living Assistance Program
Sight Center of Northwest Ohio The Sight Center provides services that maximize the independence of individuals who are blind or visually impaired and minimize the incidence of blindness through education and prevention. Fees - - Sliding fee & third party (BSVI, Medicaid, Medicare, etc) Rehabilitation Teaching Orientation & Mobility Technology Resource Center Job Development Services and Employment Consultation Visual Rehabilitation Assessment & Optical Aid Training Education and Prevention of Blindness Services Radio Reading Service (SCAN) Talking Books Roving Eye Mobile Unit Gatekeeper Training 2009
Community Health Services Located in Fremont Ohiomedical:419.334.4428 Fees - sliding fee scale dental: 419.334.8943 Ottawa County residents may obtain services By appointment, but 24-hour crisis line is available Provide prevention, outpatient, intervention and residential services Evaluation, treatment & guidance to families of kids with emotional issues Services for teen parents Dental services Migrant Services Gatekeeper Training 2009
Hospice Services Odyssey Healthcare 419.887.6700 Serves all Ottawa County residents diagnosed terminally ill Bereavement Services grief recovery program - pain consults Home care Inpatient care Center Gatekeeper Training 2009 Stein Hospice 419.732.1787 Heartland Home Health and Hospice 419.448.8518 or 800.505.7444 Cottage Cove at Riverview Healthcare 419.898.2851 Memorial Home Health and Hospice 419.545.6419 or 800.419.1555 Hospice of Northwest Ohio 419.661.4001
Dental Center of Northwest Ohio Fees - sliding fee scale, Medicaid 419.241.6215 By appointment only Provide dental care for children and adults Mobile unit travels to nursing homes Satellite site in Findlay New mobile dental unit in Ottawa County Located in front of Ottawa County Health Department. Contact OC Health Department for dates and times Gatekeeper Training 2009
Pop quiz questions 1.What is the toll-free number for United Way? 2.Where is The Sutton Center located? 3.What are the times you can schedule rides for OCTA? 4.What are the three steps of The Protocol? Gatekeeper Training 2009
Pop quiz questions 1. 2-1-1 2. 1854 East Perry Street Port Clinton 3. 8:00 a.m to 3:00 p.m. 4. Engage, Direct, Assure Gatekeeper Training 2009
TDH Enterprises, Inc. Business Hours: Mon-Fri 8:30-4:30 (419)732-1420 Employment services for youth and/or clients of BVR Income eligibility/ barrier Youth must be eligible for serves through the Workforce Investment Act Case Management, Tutoring, job seeking, job skills, job development, leadership development and financial assistance for post high school education Call for appointment YEP! (Youth Employment Program) YEP! Requirements Must be between the ages of 16-21 years of age. Youthful offender and/or disengaged from the educational system. Income eligible 200% poverty guidelines Gatekeeper Training 2009
Ottawa County Educational Service Center Serve Ottawa County Residents only 419.855.3589 Must be under the age of 21 Audiological Services (hearing impaired) Autism Gifted and Talented Home School Accreditation Ohio Reads Program Parent Mentors Speech and Language Visually Impaired Youth-at-risk (drop outs/GED/job preparation) Gatekeeper Training 2009
Easter Seals of Northwest Ohio Home Care Services (419)734-3031 Home Care Caregiver Training Children's Developmental Services Durable Medical Equipment Loans Child Passenger Safety Program Special Needs Car Seats Summer Camps / Camperships Disability Awareness / Public Education Programs Information and Referrals Gatekeeper Training 2009
The Ohio State University Extension Hours: M-F 8am-4:30pm (419)898-3631/1-800-322-4159 http://ottawa.osu.edu Agriculture Services Family and Consumer Services -Dining with diabetes -Family nutrition program Monthly Spending Less, Living Better Classes -Financial management materials and trainings -Bankruptcy and debtor education -Childcare provider training 4-H Youth Development -Car Teens -After school collaborations -Community Clubs and summer camp Community Development -Leadership Ottawa County Gatekeeper Training 2009
Joyful Connections www.joyfulconnections.com phone: 567-262-3181 fax: 567-262-3182 email: email@example.com@cros.net By appointment only may receive referrals from: courts, attorneys, social workers, children services or self referrals referral and orientation process required Supervised exchanges-parents and grandparents can exchange their children for visitation; and Supervised visitation-children can visit with one or both parents or grandparents Gatekeeper Training 2009
Family and Children First Council Hours: M-F, 8am-4:30pm 419-898-3688 ext 211 or 229 Serves any family with a minor child in the home Family Preservation Program Service Coordination for Multi- Need Families Family Case Management Child & Family Wraparound Teams Help keep families together Help children & youth succeed in school Gatekeeper Training 2009
Gatekeeper Training 2009 RENT & UTILITIES $100
My landlord gave me until Friday to pay my rent, or else… Gatekeeper Training 2009 RENT & UTILITIES
Gatekeeper Training 2009 RENT & UTILITIES TOP ANSWERS Do you have an eviction notice? Are you an Ottawa County resident? Are you a veteran? Do you have any minor children? Who else have you called for help?
My daughter needs food. Can you help her? Gatekeeper Training 2009 FOOD & CLOTHING
Gatekeeper Training 2009 FOOD & CLOTHING TOP ANSWERS How old is your daughter? Is she an Ottawa County resident? Does she have minor children at home? Who else have you or she called? Is she a veteran or married to one?
My ex is threatening to take my kid and I don’t know what to do! Gatekeeper Training 2009 ABUSE & NEGLECT
Gatekeeper Training 2009 TOP ANSWERS Are you or your child in immediate or real danger? Where is your ex at this moment? ABUSE & NEGLECT
Gatekeeper Training 2009 HEALTH & WELL-BEING $500
My son is having problems in school. I think he has a learning disability… Gatekeeper Training 2009 HEALTH & WELL-BEING
Gatekeeper Training 2009 TOP ANSWERS How old is your son? Where does he go to school? HEALTH & WELL-BEING
FREE STUFF! Tory’s Tool Time Gatekeeper Training 2009 The Final Episode
Evaluation Gatekeeper Training 2009 Did We Answer Your Questions?
Other Ways To Learn/ Evaluations Gatekeeper Training 2009 Lunch Topics E-mail Updates Please fill out an evaluation of today’s training so we know how we have done and what we could do better in the future.
HANDOUTS Yellow Sheet Directory (Directory Committee) Agency "Business Cards" (Ottawa County United Way? Email out to them ) Protocol Card with Top Questions (Ottawa County United Way) United Way 2-1-1 Cards (Chris Galvin@ OC United Way) PowerPoint Presentation minus Pop Quiz & In Jeopardy (Tory Heilman, Dianne Mortensen, and Melanie Gyde) County Gov/t Offices - Alphabetical (Commissioners Office) County Gov/t Offices - By Service (Commissioners Office) Ohio Consumer Council Handbook and handouts Senior Resource Directory ( Jodi @Area Office on Aging) Ottawa County Senior Resource Guides ( Dianne Mortensen) Map of Ottawa County (County Engineer's Office) Certificates of Attendance ( OC Senior Resources) Bags ( Ottawa County United Way)