1. 1 Ingredient Solutions GARY KRAMER TECHNCIAL SERVICES MANAGER SATISFYING CUSTOMER’S NEEDS FOR

2. 2 Fairtrade Sugar AGENDA  Identifying the right suppliers and farmers  Developing product and supply chain quality  Avoiding problems  Successes  Summary

3. 3 Cane Grower and Factory  Cane Grower = Producer  Factory = Processor  Start with your current supplier base  Developed relationship  Knowledge of raw material agriculture  Least development of supply chain  Certification of the Producer

4. 4 Getting started  Available at the start  Improve prior to supply  Improve at origin  Cane product quality  Sugar product quality – Three steps

5. 5 Developing the quality  The needs of your customer  Food safety comes first  Commitment of the factory  Audit  Due Diligence

6. 6 Supply Chain Quality  Packaging  Transport by road  Container selection- condition and history and history

7. 7 Avoiding problems  Forecasts and shipping schedules  Frequency of supplier audit  Regular communication with the factory  Traceability back to Grower

8. 8 Successes  Year on Year growth  Communicating this to the farmers  Enabling the supplier base for Fairtrade sugar to be expanded Fairtrade sugar to be expanded

9. 9 Summary Farmers Sugar cane Processor Product Quality Transport To the Customer

10. 10 TRUE SUCCESS IS IN THE EYES OF THESE CHILDREN THANK YOU