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Born from the experience in the field to achieve complete customer satisfaction. We put our efforts into implementing tailored services. Our goal: QUALITY.

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Presentation on theme: "Born from the experience in the field to achieve complete customer satisfaction. We put our efforts into implementing tailored services. Our goal: QUALITY."— Presentation transcript:

1 Born from the experience in the field to achieve complete customer satisfaction. We put our efforts into implementing tailored services. Our goal: QUALITY Italian AdHoc Facilities&FieldServices

2 Italian AdHoc is a field service company enabling Market Research Institutes and Companies to enjoy comfortable rooms designed and furnished in order to meet different needs; Our meeting rooms and the adjoining backrooms can be used for: Focus Group, Face to Face interviews, briefings, audio and video conferencing, negotiations, training and refresher courses; Each room is equipped with air conditioning, external telephone line and WiFi connection.

3 Italian AdHoc is a modern Italian company with long-time experience. It has been on the market for years and results from the wide scope of development promoted by its owner together with a young and well-experienced team of assistants. The provision of technical services at our facilities “Spazio Lima” results from ongoing update combining technology and continual staff training. This allows us to meet all customers needs: video field, IR-system simultaneous translation and interactive multimedia

4 Italian AdHoc is located in Milan Corso Buenos Aires, a major metropolitan shopping area remarkably and constantly transited, as well as logistically strategic owing to its being a convenient route connecting the suburbs to the city centre, which is just a few minutes away. Moreover, this area provides effective public transport coverage, allowing you to travel in any direction, including from and to airports. Just a few metres away from our facility are the Lima MM1 underground station and a taxi rank. In addition, from here you can reach MM2 and MM3 underground stations, as well as the Central FF.SS. Railway Station, from where you can also get to Porta Garibaldi railway station in a few minutes. Nearby parking areas are available to visitors for free and fee.

5 The rooms of “Spazio Lima” devoted to quantitative surveys are on the ground floor of a historical Lombard building and accessible through a quiet and sunny courtyard; They have separate entrances allowing easy and convenient good/material loading and unloading, as well as comfortable access to customers and visitors; The entrance door is open nonstop from 9:00 to 19:30.

6 Italian AdHoc includes “Spazio Lima”: A 110-square-metre area equipped with Internet Access and RJ45 sockets including  a 60-square-metre quantitative room with closed-circuit audio/video (Sala Sole)  a 35-square-metre quantitative room (Sala Luna)  a 15-square-metre fully-furnished kitchen (adjoining to the two rooms): litre chest freezer - 2 refrigerators - 2 microwave ovens - 2 ovens - 5-plate gas stove - dishwasher - 25-cm-disc slicer

7 “Spazio Lima” 60-square-metre test facility – Sala Sole

8 “Spazio Lima” 35-square-metre test facility – Sala Luna

9 15-square-metre kitchen

10 280-litre refrigerator

11 260-litre refrigerator plus 82-litre drawer freezer

12 400-litre chest freezer

13 5-plate gas stove with extractor hood

14 cm-plate microwave ovens Power: watt microwave function watt grill function

15 25-cm-disc slicer

16 “Spazio Lima” location plan Ground floor scale 1: 50

17 On the 2nd floor are Italian AdHoc offices along with a discussion room: 18-square-metre room with audio / video streaming, simultaneous translation service and 6-square-metre one-way mirror; a 13-square-metre client lounge with internet access / telephone / LCD TV.

18 Italian AdHoc is made up of a young team with remarkable international experience. It has worked with many customers and FMCG companies (Procter&Gamble, Unilever etc.); Industries: Automotive, Pharma, Consumer, Health, Durable Goods, Services, Finance, Business to Business. Italian AdHoc is a valuable support for: - Every marketing decision; - Development and implementation of: Concept e product tests; Diagnostic tests on product features, packaging, pricing; Image and positioning; Customer satisfaction; Tracking studies.

19 Italian AdHoc Methodologies Qualitatives –Focus Groups –Group or client-attended face-to-face interviews at businesses –One-to-one interviews –Ethnographic interviews –Mystery Shopping Quantitatives –In-home interviews –Test Centre –In-Store interviews –Street interviews –CATI –CAWI

20 Italian AdHoc Resources and Services Qualitatives & Quantitatives –A team of four psychologists with experience in conducting focus groups, face-to- face interviews and ethnographic surveys; –Experts recorders; –Simultaneous translators; –A network of 10 scouts specialising in recruiting and providing national coverage; –An advanced computer system allowing fast respondent identification meeting profile and target requirements; –A network of 200 regionally-coordinated interviewers providing coverage for different national areas and market sizes; –30 interviewers specialising in Business to Business surveys; –Partners able to ensure high quality coding and data entry; –Questionnaire and code translation; –Catering and coffee breaks;

21 Management e Contacts: Marco Luciano Owner (+39) (+39) (+39) Skype: italianadhoc Italian AdHoc Facilities&FieldServices Piazza Lima 3, Milano


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