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Victorian Residential Tenancies Tribunal System Mr Jim Nelms, Registrar, Residential Tenancies Tribunal
Supreme Court (Court of Appeal) County Court Magistrates’ CourtBoards & Tribunals Includes- RTT/SCT - Domestic Building - Guardianship, etc.
Claims for possession Claims for compensation Allegation of non-compliance LANDLORDS & TENANTS
43,000 p.a. APPLICATIONS
12 - 18% REJECTED
MISTAKES EQUAL DELAYS Rental arrears Processing time
Manually Completed Applications
ELECTRONIC SERVICE DELIVERY Range Reach Responsiveness
95% of respondents use computers in the workplace
16% connected 50% considering access INTERNET ACCESS
70% Desirable & Beneficial ELECTRONIC SERVICE DELIVERY
A BUSINESS CASE
27 months PAYBAC K A BUSINESS CASE
SYSTEM OVERVIEW Why Lodge via the Internet? Not hardware reliant No specialist or proprietary software Interactive Cost neutral to user
SYSTEM OVERVIEW Easy to use lodgement of notices and/or applications with the Tribunal On-line information
THE RTT HOME PAGE WITH THE ACTION MENU
THE NEW NOTICE SUB-MENU
LODGING A NOTICE FOR A LANDLORD Select the Section
ENTERING DETAILS FOR THE SECTION SELECTED
LODGING A NOTICE FOR A LANDLORD Entering Property
LODGING A NOTICE FOR A LANDLORD Entering Property, Invalid Postcode Entered
LODGING A NOTICE FOR A LANDLORD Entering the Landlord Details
LODGING A NOTICE FOR A LANDLORD Entering the Tenant Details
LODGING A NOTICE FOR A LANDLORD Entering Service Details
LODGING A NOTICE FOR A LANDLORD Confirming the Details Entered
LODGING A NOTICE FOR A LANDLORD The Notice that is to be Printed
LODGING AN APPLICATION New Application Submenu
LODGING AN APPLICATION BASED ON NOTICE SEARCH Entering Search Criteria Rented Property Address
LODGING AN APPLICATION BASED ON NOTICE SEARCH List of Notices that Satisfy the Search Criteria
LODGING AN APPLICATION Select the Requesting Orders
LODGING AN APPLICATION Entering Security Details
LODGING AN APPLICATION Entering Property Details
LODGING AN APPLICATION Entering Landlord Details
LODGING AN APPLICATION Entering Tenant Details
LODGING AN APPLICATION Enter Service Details
LODGING AN APPLICATION Printing the Application
ELECTRONIC SERVICE DELIVERY Designed to deliver a range of Tribunal services more effectively and efficiently to the Victorian public and business
ELECTRONIC SERVICE DELIVERY Lower the cost of doing business with government More timely delivery of documents More effective use of hearing resources
ELECTRONIC SERVICE DELIVERY Low Cost & Platform Independent
ELECTRONIC SERVICE DELIVERY Enable clients to receive notices relevant to applications ie.Adjournments, instructions, messages
ELECTRONIC SERVICE DELIVERY Available for Public Inspection Tribunal Hearing lists Legislation Practice notes User aids
ELECTRONIC SERVICE DELIVERY Remove the need to re-key information Validate information
SECURITY Public Domain Internal Networks FIREWALLFIREWALL FIREWALLFIREWALL
ENCRYPTION User Session Key
INTELLIGENCE Relevant information only PROMPTS Drop down list boxes POPULATION OF FIELDS Automatic where possible
DATA RECORDING Reduce the amount of paper Reduce the number of enquires
CONCLUSION Electronic Service Delivery will enhance the administration of justice in the Tribunal
The purpose of this presentation is to inform and refresh VCAT online users as to the functions of the service and how it can be best used. This is a brief.
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