Presentation is loading. Please wait.

Presentation is loading. Please wait.

Differentiating VIP Service - Adding the “WOW” Factor to your Service”

Similar presentations

Presentation on theme: "Differentiating VIP Service - Adding the “WOW” Factor to your Service”"— Presentation transcript:

1 Differentiating VIP Service - Adding the “WOW” Factor to your Service”
BWBTA - July 2014 Presented by Tinu Ige, Perq Soleil

2 VIP Service Trends Past Current- Cooperation Future – Convergence
Great service for the price of a ticket Current- Cooperation Loyalty programs Concierge services (car, hotel, airline) Future – Convergence Ultra service for the 1% Apartment-sized space on aircraft Single source for service

3 TMC Industry TMC Services VIP Executive Service Platform (Concierge)
Dedicated or designated '24/7 VIP counselors Reconfirmation of air, car, hotel bookings Frequent flyer services Flight upgrades, waitlist clearance Companion travel bookings Sold out' hotel resolution

4 Airline Industry Can “flying” be fun? Hidden level of ‘truly VIP service” First Class Travel o Premium Chauffeur Drive o Inflight experience Business Class Travel o Airport experience o In flight experience Economy Class Travel o Family experience o Mood lighting

5 Hotel Industry 24 hour concierge service
Premier access to unique occasions and events Guest profile maintenance, allowing for personalized visits Complimentary luxury hotel car access Club lounge Business Center /Comp Wi-Fi Flexible check-in / check-out

6 Car Service Industry Morning coffee or water Morning paper
Meet and greet $11M insurance on for clients Reconfirmation for all bookings Phone app Background checks Driving record VIP agents

7 Car Rental Industry Loyalty Club Membership with Elevated Status
Upgrades VIP Service Meet & Greet Rewards Counter By-Pass/ Expedited Service at airports Delivery to the client office Luxury/ Exotic Vehicle Selection Dedicated Account Managers for assistance with special requests and resolution of account concerns

Download ppt "Differentiating VIP Service - Adding the “WOW” Factor to your Service”"

Similar presentations

Ads by Google