1. Keyboarding and Formatting Essentials Module 4
Business Correspondence
Learn standard memorandum format.
Format letters in block letter style.
Format letters in modified block style.
Modify tabs.
Create envelopes.
Improve keying speed and accuracy.
© 2004 South-Western/Thomson Learning

2. Memo parts Heading ¶ TO: Loretta Howerton, Office Manager DS¶
FROM: Lawrence Schmidt, OA/CIS Consultant
DATE: March 16, 200-
SUBJECT: Memorandums for Internal Correspondence
A memorandum is an internal communication that is sent within the
means by which managers correspond with employees and vice versa.
Heading
© 2004 South-Western/Thomson Learning

3. Memo parts Body Reference initials Attachment notation
SUBJECT: Memorandums for Internal Correspondence
DS¶
A memorandum is an internal communication that is sent within the organ
means by which managers correspond with employees and vice versa. Me
records of announcements, requests for action, policies and procedures.
Templates, or preformatted forms, are often used for keying memos. Temp
uniform look for company correspondence and save the employee the time
and format each memo. Word processing software also has memo template
customized. An example of a template is attached. xx
Attachment
Body
Reference initials
Attachment notation
© 2004 South-Western/Thomson Learning

4. Memo format Format headings in bold Position the heading about 2”
Align data
Side margins: default
Include reference initials and appropriate notations
© 2004 South-Western/Thomson Learning

5. Distribution list
When sending a memo to many people, refer to a distribution list at the end of the memo.
Attachment DS
Distribution List:
Peter Gibbs
Angela Sanborne
Collin Urbanski
Lillian Wang
Lynda Zatik
Tab
TO: Safety Committee--Distribution Below
FROM: Gerald Ciccarelli, Vice President
DATE: September 15, 200-
© 2004 South-Western/Thomson Learning

6. Electronic mail
Electronic mail (or ) is an informal message sent by one computer user to another.
Electronic mail requires:
An address.
An program.
Access to the Internet.
© 2004 South-Western/Thomson Learning

7. E-Mail heading Key the e-mail addresses accurately.
Use a specific subject line.
To: cc:
Subject: March Staff Development
Attachment: Agenda.doc
Message:
The March staff development session will be held on Thursday, March 5, at 2 p.m. in the fifth floor conference room. Please allow two hours for this program.
© 2004 South-Western/Thomson Learning

8. E-Mail body SS the body. DS between paragraphs.
Do not indent paragraphs.
© 2004 South-Western/Thomson Learning

9. Composing e-mail messages
Write clear, concise messages that are free of spelling and grammatical errors.
Do not vary fonts or use uppercase for emphasis.
Use abbreviations and emoticons with caution.
Do not send messages in haste or anger.
© 2004 South-Western/Thomson Learning

10. Letter parts Letterhead Dateline Letter address Salutation Body
Complimentary closing
Writer’s name and title
Reference initials
Enclosure notation
© 2004 South-Western/Thomson Learning

11. Letter format guides
Remember that appearance creates that critical first impression.
Use default margins (1.25") or 1".
Use 12-point font for ease of reading.
Position the dateline about 2" from the top of the paper.
SS paragraphs; DS between them.
Center a short letter vertically.
© 2004 South-Western/Thomson Learning

12. Letter formats Two widely accepted letter formats are: Block.
Modified block.
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13. Block format Block All lines begin at the left margin.
© 2004 South-Western/Thomson Learning

14. Block format Dateline Letter address
Position date about 2” from the top of the paper.
QS below dateline.
Letter address
Person who receives the letter.
Include courtesy title.
One space before ZIP Code.
© 2004 South-Western/Thomson Learning

15. Block format Salutation Body Use an appropriate courtesy title.
Use open punctuation (no punctuation follows the salutation or the complimentary close) for most letters.
Body
SS paragraphs.
DS between paragraphs.
© 2004 South-Western/Thomson Learning

16. Block format Complimentary closing Writer’s name and title
DS below the body.
Capitalize only first word.
Writer’s name and title
QS below complimentary closing.
Key the name and title in either one or two lines.
© 2004 South-Western/Thomson Learning

17. Modified block format Modified block Begin at left margin:
Letter address.
Salutation.
Body.
Reference initials.
Enclosure notation.
Begin at center point:
Dateline.
Complimentary closing.
Writer’s name and title.
© 2004 South-Western/Thomson Learning

18. Modified block format
Set a tab at the center of the page (3") to position the date and closing lines at the center.
Tab at 3"
© 2004 South-Western/Thomson Learning

19. Insert date feature Insert menu, Date and Time Month-day-year format.
If desired, check
Update
automatically.
© 2004 South-Western/Thomson Learning

20. Envelope feature
Tools menu, Letters and Mailings, Envelopes and Labels.
Click the Add to Document button.
Click the Omit box to omit printing the return address.
The envelope displays in the document.
© 2004 South-Western/Thomson Learning

21. Business envelopes An alternative format for the letter address:
Block format.
ALL CAPS, no punctuation.
MS ALICE OTTOMAN
PREMIERE PROPERTIES INC
52 OCEAN DRIVE
NEWPORT BEACH CA
© 2004 South-Western/Thomson Learning

22. Proofreading procedures
Six steps to finalizing documents:
Check spelling.
Proofread on screen.
Use Print Preview to verify placement and check the overall appearance.
Save and print.
Proofread printed document against source document.
Revise, save, and reprint if necessary.
© 2004 South-Western/Thomson Learning

23. Check spelling
Use the Spelling and Grammar feature to check the spelling in your document.
© 2004 South-Western/Thomson Learning

24. Keyboarding Essentials Module 4
Critical Thinking 
Spelling and grammar checkers are tools to help you find and correct errors. However, you should use these checkers with care. Why are they not infallible?
© 2004 South-Western/Thomson Learning