Presentation on theme: "Three Counties Service User Involvement Group January 2010 Angie Darlington West Wales Action for Mental Health."— Presentation transcript:
Three Counties Service User Involvement Group January 2010 Angie Darlington West Wales Action for Mental Health
Background to the guide The Carmarthenshire, Ceredigion and Pembrokeshire Mental Health Service User Involvement Working Group has written this document for all those who are interested in service user involvement. The group comprises of service user representatives, WWAMH, Pontydd, LHB’s and Pembrokeshire & Derwen Trust, now the Hywel Dda Trust. This document will inform and strengthen user involvement across Carmarthenshire, Ceredigion and Pembrokeshire. The guide does not look at Carer Involvement.
Individuals not representative Same people tend to be involved Issues in relation to complaints about individual care can dominate a meeting People being stuck on an issue and not able to see the wider picture The guide was produced to help overcome these difficulties and offer a framework for organisations and individuals to work within.
What we mean by service user involvement? Why we want involvement? What needs to be in place for effective, constructive, comprehensive and genuine involvement? What is needed to enable involvement and participation? What is the cost and resource requirement of involvement?
Individuals involved in the recruitment of service. Thriving service user run groups such as the MDF/Bi Polar Fellowship. Development work such as the production of this guide. Helping in the design and development of services. Helping develop use of treatments such as ECT protocols and other specific issues.
What do we mean by Involvement? Involvement in: The planning, commissioning, delivery, monitoring and evaluation of the overall mental health services. A process where decisions are made in an open- minded atmosphere in which service users have the opportunity to be involved, on the basis of proper information and where services are shaped accordingly.
VALUES Service user involvement is integral and not an add-on. Involving service users reduces stigma in society. Everyone needs to know they have a part to play in involving service users. Service users should be supported practically, emotionally and financially to take part in involvement. Service user representation requires robust and transparent consultation with a wide range of service users.
VALUES FOR INVOLVEMENT? Service users should have a say in the development of services they use. Service users have invaluable experience and expertise to share with professionals. Service user involvement should be based on respect, equity and the valuing of input. User involvement is not free. A culture needs to be developed which establishes realistic levels of funding.
The Context for Service User Involvement Empowerment is one of the 4 key principles of the National Service Framework for Mental Health 2005. Stronger in Partnership 2 offers a guide to involvement; this document seeks to flesh that out. Making the Connections 2005 Health Care Standards for Wales 2005 Reward and Recognition PQASSO for the Voluntary Sector Research undertaken by Mind/ Hafal on behalf of WAG in April 09 about the national voice for Service User and Carer Involvement
Videos / CD Rom / DVD One-to-one contact Providing mentors One-to-one contact Suggestion box Graffiti wall/board Surveys / Questionnaires Service User Forums Focus groups Stakeholder events
Induction process and regular training for service users. Access to up to date information. Practical, emotional and financial support must be provided, including benefits advice. Service Users must not be out of pocket. Consistent and appropriate levels of funding for Service User Involvement.
Does the organisation have a structure for meaningful service user involvement? Do you have a policy and procedures for service user involvement? How are staff and service users made aware of the mechanisms for involvement? Do you have any training for staff on involvement? What systems for review and quality assurance do you have ?
Questions for you to consider? How would you implement the guide as an organisation ? What are the barriers for you as an organisation in implementing the guide? What could help you to implement the guide ?
For any questions or further information: WWAMH Carmarthenshire Llanelli Office Tel: 01554 776149 Carmarthen Office: Tel: 01267 238367 WWAMH Pembrokeshire: Tel: 01437 769422 WWAMH Ceredigion Tel: 01570 422559 WWAMH Service User Involvement Worker Tel: 01239 712811 Hywel Dda NHS Trust Patient Experience Facilitator 01437 772516