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E-Government: Reforming the Public Administration to Accelerate Development The Mozambican Experience by Salomão J. Manhiça Chairman, INCM (Postal & Telecom.

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Presentation on theme: "E-Government: Reforming the Public Administration to Accelerate Development The Mozambican Experience by Salomão J. Manhiça Chairman, INCM (Postal & Telecom."— Presentation transcript:

1 e-Government: Reforming the Public Administration to Accelerate Development The Mozambican Experience by Salomão J. Manhiça Chairman, INCM (Postal & Telecom Regulator) Director, ICT Policy Implementation Technical Unit e-Government: Supporting Democracy, Accelerating Development International Conference e-Government: Supporting Democracy, Accelerating Development Rome, Italy, 13 May 2004

2 Agenda * Agenda Mozambique in a nutshellMozambique in a nutshell Laying the ground for socio-economic development in MozambiqueLaying the ground for socio-economic development in Mozambique Public Sector Reform: a new opportunity for a credible Public AdministrationPublic Sector Reform: a new opportunity for a credible Public Administration e-Government: a catalytic engine for Public Sector Reform and socio-economic developmente-Government: a catalytic engine for Public Sector Reform and socio-economic development How to achieve our goals?How to achieve our goals? Challenges and OpportunitiesChallenges and Opportunities ConclusionConclusion

3 Mozambique in a nutshell Geographical Localization: Southern Africa Neighbouring Countries: Tanzania, Malawi, Zambia, Zimbabwe, South Africa and Swaziland Area: km 2 Population (2002) Total: 18,082,523 habitantsTotal: 18,082,523 habitants Urban: 29%Urban: 29% Rural: 71%Rural: 71% Illiteracy Rate (2000) National: 60.5%National: 60.5% Urban: 29.5%Urban: 29.5% Rural: 70.5%Rural: 70.5% People living below poverty line: 60% Life Expectancy: 45.5 years GDP: US$2.5 billion in 2000 GDP per Capita: US$171 in 1997 and US$ 230 in 2000 US$ 230 in 2000 HDI Ranking: 170 of 174 Countries Sources: INE (Instituto Nacional de Estatística) and UNDP Human Development Report 2002

4 PARPA: Laying the ground for socio- economic development In 2001 a comprehensive and integrated Action Plan for the Reduction of Absolute Poverty (PARPA) was approved. That’s Mozambique’s first Poverty Reduction Strategy Paper (PRSP)In 2001 a comprehensive and integrated Action Plan for the Reduction of Absolute Poverty (PARPA) was approved. That’s Mozambique’s first Poverty Reduction Strategy Paper (PRSP) Our PARPA is based on:Our PARPA is based on: –Prior Government plans, including the Lines of Action for the Eradication of Absolute Poverty (1999); –PARPA (Interim PRSP); –Government Programme ; and –Sectoral and inter-sectoral plans, policies and strategies developed by different State institutions The PARPA is well in tune with the Millennium Development Goals and the NEPAD Plan of Action

5 PARPA’s main areas PARPA has defined six priorities areas for action, with the aim to promote human development and create a favourable environment for rapid, inclusive and broad-based growth; –Education - Achieve universal primary education, while rapidly expanding secondary education, informal education, and vocational training; –Health - Expansion of, and improvement in, the coverage of primary health care; –Agriculture and rural development - increase income-generating opportunities in agriculture, especially for the family sector; –Basic infrastructure - Improvements in the road network, provision of water, energy and telecommunications is fundamental ; –Good governance - Improvements in the quality of State institutions is very important for the provision of public services benefiting the poor ; and –Macro-economic and financial management policies

6 Public Sector Reform: a new opportunity for a credible Public Administration Moving away from the old paradigm of a Public Administration centred on itself, the Govt. has adopted a wide-ranging Public Sector Reform, aiming at Putting citizens and businesses at the centre; Streamlining service delivery and making public service more efficient and effective; Combating corruption and promoting accountability; In one word: making good governance a reality, not just a slogan!

7 ICTs as an enabler for Public Sector Reform and socio-economic development In 1998, the Govt of Mozambique established an ICT Policy Commission chaired by the Prime Minister and comprised by Govt Ministers and representatives of private sector, civil society and academia The ICT Policy Commission drafted an ICT Policy (adopted in 2000) and its Implementation Strategy (adopted in 2002), both of which constitute not only Mozambique’s roadmap to the Information Society but also a decisive tool for Public Sector Reform and socio-economic development

8 Dynamics The ICT Policy Implementation Strategy sports a tightly integrated approach in such a way as to generate a creative dynamics amongst all stakeholders: Govt, private sector, academic & research institutions, civil society, and donors Priority Areas of the ICT Policy and Strategy Enter- prise Policy & Regulation Transparency & Inclusion Solid Legal Framework Institutional Capacity Infrastructure Modern & high performing Content & Applications Relevance & Usefulness Language Affordability Application Development Enterprise Financing & Credits Market Access Efficiency Demand Stimulus E-Government Efficacy and Efciciency Reduction of Operational Costs Reduction of Red Tape & Corruption More Accountability ICTs Human Capacity National competencies Qualified ICT Technicians Valued Professionals HumanCapacity Policy & Regula- tion Infra- structure Content and Applica- tions e- Govern- ment Provinces

9 ICT Pilot Project Sampler Infrastructure  National Transmission Network  Provincial Digital Resource Centres  Telecentres  Digital Agencies Human Capacity  SchoolNet  ICT Curricula & Certification  MOZ ICT Institute Policy & Regulation  Telecommunications Sector Reform  Capacity Building of the Regulator E-Government  Government Network  Computerized Land Registry  Civil Service InfoSys  Civil ID System  Financial Management  One-Stop Counter  Country Gateway Content/Applications  ICT Knowledge Base  SciTech Network  Distance Education  HIV/AIDS InfoSys

10 ICT for Development Programme TETE INHAMBANE UNDP-supported initiative aimed at addressing internal digital divide and promote development through the use of ICTs: Provincial Digital Resource Centres Computer training for 2500 Public Servants Universal VSAT Units Mobile ICT Units Content development

11 National Transmission Network Submarine Fibre Optic Inland Fibre Optic hertziane Digital Nation’sCapital Provincial Capitals Towns

12 Mozambique Information and Communication Technologies Institute (MICTI) Research and Learning Institute Science and Technology Park Business Incubator Address the dire need for skilled personnel in Mozambique and in the region Nurture entrepreneurial skills providing employment and wealth generation opportunities Participation of international and domestic organizations that will provide expert input, seed knowledge and innovation capacities.

13 How to achieve our ambitious goals? Public-Private Partnership or cooperation among all stakeholders is essential: Government, public and private sector, academia, non-governmental organizations, the donor community, all are expected to work together in very concrete programs and projects to achieve tangible resultsPublic-Private Partnership or cooperation among all stakeholders is essential: Government, public and private sector, academia, non-governmental organizations, the donor community, all are expected to work together in very concrete programs and projects to achieve tangible results Mozambique is ready and has called upon all partners to join hands with the Govt. to make our dreams come true!Mozambique is ready and has called upon all partners to join hands with the Govt. to make our dreams come true! IT companies are welcome to establish themselves in a very favourable environment, with good incentives, thanks to the liberalisation of the telecommunications sector!IT companies are welcome to establish themselves in a very favourable environment, with good incentives, thanks to the liberalisation of the telecommunications sector!

14 Partnerships at work UNDP – ICT4D ProgrammeUNDP – ICT4D Programme Government of Italy/Development Gateway Foundation (e-Government, GovNET, Land Registry)Government of Italy/Development Gateway Foundation (e-Government, GovNET, Land Registry) infoDev/World Bank (Country Development Gateway)infoDev/World Bank (Country Development Gateway) IDRC, Kellog Foundation (Telecentres)IDRC, Kellog Foundation (Telecentres) IDRC, World Bank, Netherlands, ICEIDA (SchoolNet)IDRC, World Bank, Netherlands, ICEIDA (SchoolNet) FDC (Internet for EP2 schools)FDC (Internet for EP2 schools) TDM (Digital Agencies, infrastructure)TDM (Digital Agencies, infrastructure) USAID (GAIT-Growth through Accelerated Investment and Trade)USAID (GAIT-Growth through Accelerated Investment and Trade)

15 Major Challenges Insufficiency of ICT skills baseInsufficiency of ICT skills base Weakness of ICT and telecom infrastructureWeakness of ICT and telecom infrastructure Lack of financial resourcesLack of financial resources For some leaders and policymakers link between ICT and Development is not yet obviousFor some leaders and policymakers link between ICT and Development is not yet obvious Partnerships with private sector, civil society and donor community not yet at desired levelPartnerships with private sector, civil society and donor community not yet at desired level Policy and Regulatory environment not yet at desirable levelPolicy and Regulatory environment not yet at desirable level

16 Major Opportunities Good will at very top of the political leadershipGood will at very top of the political leadership An ICT Policy already in placeAn ICT Policy already in place An ICT Policy Implementation Strategy in place (with programmes, projects, benchmarks, and performance indicators)An ICT Policy Implementation Strategy in place (with programmes, projects, benchmarks, and performance indicators) Coordination mechanism with stakeholdersCoordination mechanism with stakeholders ICT recognised as a cross-cutting issue and a development tool by the international community; andICT recognised as a cross-cutting issue and a development tool by the international community; and E-Government recognized as an indispensable component of ICT Policies and Strategies (Palermo Conference 2002, WSIS 2003)E-Government recognized as an indispensable component of ICT Policies and Strategies (Palermo Conference 2002, WSIS 2003) We Africans missed the Agricultural Revolution We missed the Industrial Revolution as well We cannot afford to miss the Information Revolution nor the opportunities it offers for good governance through e-Government!

17 What are we going to do today & tomorrow? Hard work, make ICTS to work for reforming Public Administration and achieve the objectives of good governance: efficiency, cost-effectiveness, transparency, accountability and zero tolerance for corruption! THANK YOU VERY MUCH

18 Critical Success Factors A clear vision, shared and communicatedA clear vision, shared and communicated Achievable targetsAchievable targets Investment & political support Investment & political support Partnerships [PPP]Partnerships [PPP] Enabling infrastructure to bridge the digital divideEnabling infrastructure to bridge the digital divide Common branding and marketingCommon branding and marketing Access availability and affordabilityAccess availability and affordability Awareness of the Access ChannelsAwareness of the Access Channels Availability of FundingAvailability of Funding Skilled resources to maintain GatewaySkilled resources to maintain Gateway


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