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Unit 6 – Requests & Complaints Class 1 – At the restaurant English Works.

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Presentation on theme: "Unit 6 – Requests & Complaints Class 1 – At the restaurant English Works."— Presentation transcript:

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2 Unit 6 – Requests & Complaints Class 1 – At the restaurant English Works

3 Opposites – Warm up Undercooked Sour spicy sweet overcooked clean happy dirty mild undercooked sour dirty sour undercooked mild unhappy

4 Unit 4 WEBEX cisco.webex.com Session numbers: Morning: Afternoon: Password: 123

5 At the end of this lesson I’ll be able to: Answer a request at a restaurant. Use new vocabulary words to make requests & complaints Know people who work at the restaurant.

6 People at the restaurant : What do they do? People at the restaurant : What do they do? The waiter serves the customers. The manager manages the restaurant. The bartender prepares drinks. The cook cooks the meals.

7 Opposites Vocabulary Undercooked Sour spicy sweet overcooked clean happy dirty mild undercooked sour dirty sour undercooked mild unhappyy angry

8 Opposites game The food is spicy.The food is ___________________. My soup is cold.My soup is ___________________. This plate is dirty. This plate is __________________. My steak is overcooked. My steak is __________________. My caipirinha is sour.My caipirinha is _____________. mild hot clean undercooked sweet

9 Unit 6 - Vocabulary Request Complaint What does request mean? What does complaint mean? The client is asking for something. The client is discontent about something.

10 Vocabulary - Is It a Request or Complaint? Request Complaint Tourist: Could I have a glass of water with ice? Waiter: Sure. Tourist: This beer is warm! Waiter: I am sorry sir. I will bring another one. Dialogue 1 Dialogue 2

11 Complaints Short Dialogues Tourist: Please, could you change my plate? This one is ______. Waiter: Ok. I will change it now. Tourist: Argh! My caipirinha is too ___________. Waiter: Ok. I will talk to the bartender. Tourist : I am not happy, this beer is ____________. Waiter: Ok. I will talk to the bartender. Tourist : My steak is ________. Waiter: OK. I will talk to the cook. warm – sweet – undercooked - dirty

12 Unit 5 – Class 2 Let’s Practice! moodle.pracadoconhecimento.org.br Go to: Unit 6, Class 1 Senha Padrão: ab123456

13 Unit 6 – Ordering a Steak. Tourist: I would like a steak. Waiter: How would you like it cooked? Would you like it rare, medium or well done? Tourist: I like it medium rare. Waiter: OK.

14 Unit 6 – Ordering a Steak Tourist: Excuse me. I ordered my steak medium rare, but it is rare. Waiter: Oh, I am sorry sir. I will talk to the cook. Tourist: Thank you! … Waiter: Here it is. Steak medium rare. How do you like it now? Tourist: It’s perfect. Thank you!

15 Unit 6 – Caipirinha Request Tourist: I would like a capirinha. Waiter: How would you like your caipirinha? Sweet or sour? Tourist: I like it sour. Waiter: OK.

16 Unit 6 – Caipirinha Complaint Tourist: I ordered my caipirinha sour, but it is very sweet. Waiter: Oh, I am sorry. I will talk to the bartender. Tourist: Thank you. Waiter: Here you are. Sour caipirinha. How do you like it now? Tourist: It’s much better. Thank you.

17 Picture Prediction

18 Let’s practice – … after ordering Tourist: Excuse me. I ordered a mild Moqueca, but it’s really spicy! Waiter: Oh! I am sorry. I will talk to the cook. Tourist: Please. Waiter: Here you are! The cook sent you a mild Moqueca. Tourist: Oh, thanks. Waiter: How do you like it now? Tourist: It’s much better. Thank you.

19 Dialogue Practice - Request Tourist: I would like ___________. Waiter: How would you like your________? Tourist: I like it _________. Waiter: OK.

20 Dialogue practice Complaint Tourist: I ordered my ________, but it is __________. Waiter: Oh, I am sorry. I will talk to ________. Tourist: Thank you! Waiter: Here you are. ______________. How do you like it now? Tourist: It’s much better. Thank you!

21 Now I can: Be able to answer to a request at a restaurant. Use new vocabulary words to make requests & complaints Know people who work at the restaurant.

22 Thank you !!!!


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