Presentation on theme: "Kevin Kampa-Team Leader Heather Kennedy Seth Karkela Jana Kemmet."— Presentation transcript:
Kevin Kampa-Team Leader Heather Kennedy Seth Karkela Jana Kemmet
Goals: Understand the role of teamwork in an organization Recognize similarities\differences of teamwork in various industries Build teamwork and communications skills in a virtual setting
Organizations & Contacts UnitedHealth Group (Joann Dornhecker, Site Director) Peterson Regional Medical Center (Sheila Kampa, R.N.) Buca, Inc. (Frank Beaton, General Manager) Andover Fire Department (Dan Winkel, Fire Chief)
Questions: 1 When building a group/team, how do you determine the number of participants? How do you determine the length of time to keep teams together? Do you take personality types into consideration when selecting participants? How are participants of a group selected? In general, are teams more productive than a manager assigning individual tasks?
Questions: 2 When are teams more productive than assigning individual tasks? How often do you have conflicts within teams? How do you manage the conflicts within teams? What do you find are the pros of working in teams? What do you find are the cons of working in teams? Do you feel the benefits outweigh the downfalls of teams? Why do you feel that is?
Questions: 3 Do you find that the same people do most of the work in teams? How do you make sure all of the team member’s participate in the team? How do you handle situations where members are still not participating after those measures? Do you find that teams need to be motivated? How do you motivate teams? What kind of advice would you give to new managers about working in teams?
Medical Teams Interviewee: Sheila Kampa, R.N. Peterson Regional Medical Center Why teams Team members are usually very motivated Team support allows a more efficient use of member’s time Teams are better able to fill voids in emergency situations Interdependence of tasks keeps all team members participating Diversity of knowledge, abilities, and ideas allow teams to solve a variety of problems
Medical Teams Interviewee: Sheila Kampa, R.N. Peterson Regional Medical Center Setting up a team Design teams with balance Weigh team needs against an individual’s strengths Have enough members to accomplish the team goal Look for leadership qualities in team members Keep team together as long as progress is being made
Medical Teams Interviewee: Sheila Kampa, R.N. Peterson Regional Medical Center Team challenges Communication is through gestures, talk, and meetings Medical teams are cohesive with little conflict Downfalls are overcome through diverse knowledge base Must put trust in others Reconfirming importance of team motivates a team Interviewed by Kevin Kampa
Insurance Teams Interviewee: Joann Dornhecker, Site Director UnitedHealth Group Why teams? Working in teams enhances employee involvement Encourage out-of-the-box thinking Teams provide more global view Slower but better results
Insurance Teams Interviewee: Joann Dornhecker, Site Director UnitedHealth Group Building the team Participants are selected by : skill set, availability, and willing to participate Ground rules and a good team leader encourage the team members Make the effort to include everyone Enforce the importance of task Constant encouragement
Insurance Teams Interviewee: Joann Dornhecker, Site Director UnitedHealth Group Challenges and conflicts Teams communicate verbally and virtually Through email, instant messenger, and WebEx Team leaders settle team conflict Negotiations settle team conflict Interviewed by Heather Kennedy
Food and Beverage Teams Interviewee: Frank Beaton, General Manager Buca, Inc. Reasons for Teams More efficient service Enhanced guest satisfaction Well equipped to handle a variety of situations
Building the Team Members Participate for short periods of time, but many times per night Leader is liaison between management and team members Members selected with complimentary skill sets and personalities in mind Leader may assign members many different roles Food and Beverage Teams Interviewee: Frank Beaton, General Manager Buca, Inc.
Motivation and Participation Income is a key motivator in participation Participation can increase future involvement in large party service Tight social bonds encourage and reduce conflict Self-policing, requiring less motivation by management Interviewed by Seth Karkela, Duluth Business University Food and Beverage Teams Interviewee: Frank Beaton, General Manager Buca, Inc.
Emergency Teams Interviewee: Dan Winkel, Fire Chief Andover Fire Department Why Teams? Quicker results to the goal Support system to stay focused on the task Learning from one another as a team Sense of community
Building the Team Need to work well under pressure, no room for conflict Who is available, rely on volunteers and those involved within the community Capability to handle the tasks given on short notice Emergency Teams Interviewee: Dan Winkel, Fire Chief Andover Fire Department
Challenges & Conflicts Good team leaders take charge to solve issues Different viewpoints on how to complete tasks and moving forward to complete the task Little conflict with this type of team/organization Interviewed by Jana Kemmet Emergency Teams Interviewee: Dan Winkel, Fire Chief Andover Fire Department
Similarities Teams produce better results Team leaders play key role Teams are adaptable, with an internal balance Teams should be built with a complimentary skill set Generally the teams were self motivated and offered a diverse knowledge base
Differences Methods of motivation varied slightly The time spent in teams varied among the industries Teams are built for a variety of reasons Virtual communication was found in the insurance industry
Lessons Learned Complimentary skill sets and similar goals reduce conflict Teams are used frequently across different industries Team management/participation techniques Overall, teams are a useful way to accomplish goals All communication types have a large impact
Implications Teamwork affects our everyday lives Employee bonds are strengthened through teamwork Teamwork extends and strengthens our communication skills Teamwork has a positive effect on our social bonds
Final Thoughts Teamwork is found in many settings Teamwork is a foundation for communication and success Virtual teams are just as productive if properly managed Virtual teams need creative members