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Top-Down and Bottom-Up Strategies for Building a Robust Integrated Service Jeff Reiter, Ph.D., ABPP Lesley Manson, Psy.D. Collaborative Family Healthcare.

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Presentation on theme: "Top-Down and Bottom-Up Strategies for Building a Robust Integrated Service Jeff Reiter, Ph.D., ABPP Lesley Manson, Psy.D. Collaborative Family Healthcare."— Presentation transcript:

1 Top-Down and Bottom-Up Strategies for Building a Robust Integrated Service Jeff Reiter, Ph.D., ABPP Lesley Manson, Psy.D. Collaborative Family Healthcare Association 16 th Annual Conference October 16-18, 2014 Washington, DC U.S.A. Session #C5b Saturday, October 18, 2014

2 Faculty Disclosure We have not had any relevant financial relationships during the past 12 months.

3 Learning Objectives At the conclusion of this session, the participant will be able to: Learning Objective #1  Identify strategies that may enable reimbursement of an integrated primary care service Learning Objective #2  Describe financial (e.g., cost-offset) and clinical outcomes data that supports integration of primary care and behavioral health Learning Objective #3  Recognize the challenges of primary care that an integration model must address to be successful

4 Bibliography / Reference Beehler, G.P. & Wray, L.O. (2012). Behavioral health providers’ perspectives of delivering behavioral health services in primary care: a qualitative analysis. Bio Medical Central, 12:337, 1-8. Blount, A. (2003). Integrated primary care: Organizing the evidence. Families, Systems, & Health, 21, 121-134. Bodenheimer, T., Chen, E., & Bennett, H. (2009). Confronting the growing burden of chronic disease: Can the U.S. health care workforce do the job?. Health Affairs (Project Hope), 28(1), 64-74. doi:10.1377/hlthaff.28.1.64 Britt, E., Stephen, M. H., Neville, M. B. (2004). Motivational interviewing in health settings. Patient Education and Counseling, 53, 147-155. Butler, M., Kane, R. L., McAlpine, D., Kathol, R. G., Fu, S. S., Hagedorn, H., & Wilt, T. J. (2008). Integration of mental health/substance abuse and primary care (AHRQ Report No. 09-003). Retrieved from reports/mhsapc-evidence-report.pdf

5 Chaffee, B. (2009). Financial models for integrated behavioral health care. In L. C. James & W. T. O’Donohue (Eds.) The primary care toolkit: Practical resources for the integrated behavioral health care provider (pp. 19-30). New York, NY: Springer. Dosh, S.A, Holtrop, J.S., Torres, T., Arnold, A.K., Baumann, J., White, L.L. (2005). Changing organizational constructs into functional tools: An assessment of the 5 A’s in primary care practices. Annals of Family Medicine, 3(2) 50-52. Flottemesch, T. J., Anderson, L. H., Solberg, L. I., Fontaine, P., & Asche, S. E. (2012). Patient centered medical home cost reductions limited to complex patients. American Journal of Managed Care, 18(11), 677-686. Glasgow, R.E. & Nutting, P.A. (2004). Diabetes. Handbook of Primary Care Psychology. Ed., Hass, L.J. (pp.299-311). Hunter, C. L., Goodie, J. L., Oordt, M. S., & Dobmeyer, A. C. (2009). Integrated behavioral health in primary care: Step-by- step guidance for assessment and intervention. Washington, DC: American Psychological Association. Integrated Behavioral Health Project (2013). Mental health, primary care, and substance use interagency collaboration toolkit. 2 nd Edition.,

6 McDaniel, S. H., & deGruy, F. V., III. (2014). An introduction to primary care and psychology. American Psychologist. 69(4), 325-331. doi:10.1037/a0036222 McDaniel, S. H., Grus, C. L., Cubic, B. A., Hunter, C. L., Kearney, L. K., Schuman, C. C.,... Johnson, S. B. (2014). Competencies for psychology practice in primary care. American Psychologist, 69(4), 409-429.doi:10.1037/a0036072 O’Donohue, W.T. & James, L.C. (2009). The Primary Care Toolkit. Practical resources for the integrated behavioral care provider. New York, NY: Springer Publishing. Robinson, P., Gould, D.A., Strosahl, K.A. (2010). Real behavior change in primary care: Improving patient outcomes and increasing job satisfaction. Oakland, CA: New Harbinger Publications. Robinson, P. & Reiter, J. (2007). Behavioral Consultation and Primary Care A guide to integrating services. New York, NY: Springer Publishing Company, LLC. Weisberg, R. B. & Magidson, J. F. (2014). Integrating cognitive behavioral therapy into primary care. Cognitive and Behavioral Practice, 21(3), 247-251.

7 Learning Assessment A learning assessment is required for CE credit. A question and answer period will be conducted at the end of this presentation.

8 Top-Down and Bottom-Up Strategies for Building a Robust Integrated Service Define integrated behavioral health within primary care Billing codes, financial reimbursement, business and management considerations Cost-offset, indirect value, and support Clinical outcomes data Overcoming challenges toward success

9 The PCBH Model Consultant model Member of primary care team, work side-by-side Goal is to improve PCP mgmt of behavioral issues o Wide variety of interventions and goals o Brief visits, limited follow-up o Immediate feedback to PCP o Any behaviorally-based problem, any age Aim for immediate access, minimal barriers Rooted in population health principles

10 The Behavioral Health Consultant DimensionConsultantTherapist Primary consumerPCPPatient/Client Care contextTeam-basedAutonomous AccessibilityOn-demandScheduled Ownership of carePCPTherapist Referral generationResults-basedIndependent of outcome ProductivityHighLow Care intensityLowHigh Problem scopeWideNarrow/Specialized Termination of carePt progressing toward goalsPt has met goals

11 Business Case for BH Increasing physician focused visits Improving patient satisfaction Improving provider satisfaction – Reduction in overutilization – Increased access to care – Increased self mgmt & community support efforts – Improved multidisciplinary care teams Physician focus – Employee wellness and retention

12 Business Case for BH Cost of behavioral health: – Employee costs – Equipment and tools – Learning/training and recruitment – Space – Staff, vetting, culture change Management: – Establish minimum of average BH billable visits – FTE vs Contracting for specialty services – Screening practices – Quality improvements activities – Dashboards – Stakeholders – Same day billing

13 Business Case for BH Executive Team Benefit Review – Screening (reimbursement) – Successful prevention/education – Population health mgmt – Productivity support – Direct reimbursement (tx) – Provider & staff satisfaction – Team based benefits

14 Slides to add: Plan to create slides on mgmt perspective set up of program targeting outcomes, auditing, etc.

15 Getting Started, Get Involved State Primary Care Associations Collaborative and National Organizations Community Stakeholders Legislative Action Committees Primary Care Behavioral Health Toolkits – Job descriptions – Billing guides – Care pathways – Models for integration – Manuals for integration

16 Direct Revenue: H&B Codes Basics Behavioral Health Billing with Health and Behavior Codes

17 H&B Codes Patients who may benefit from evaluations and treatments that focus on the biopsychosocial factors related to the patient’s physical health status such as patient adherence to medical treatment, symptom management and expression, health-promoting behaviors, health- related risk-taking behaviors, and overall adjustment to medical illness.

18 H & B Codes Basics Debuted in 2002 For use with a primary physical health diagnosis – Secondary psychological focus only – Billed in 15-minute increments – Used by psychologists, RN, LCSW (practice dependent), other non-physicians w/ behavioral care scope (Reference: Daniel Bruns, PsyD, SAMHSA, State Primary Care Association Integration Recommendations)

19 H & B Codes Basics 96150: Initial assessment 96151: Re-assessment 96152: Follow-up intervention 1:1 96153: Follow-up intervention group (2 or more pts) 96154: Intervention, family w/ pt

20 96150 Initial Assessment Onset and history of initial diagnosis of physical illness Clear rationale for H&B assessment Assessment outcome including mental status and ability of patient to understand Goals and expected duration of intervention Length of time for assessment

21 96151 Re-Assessment Significant change in mental or medical status requiring assessment Date of change in status requiring reassessment Clear rationale for reassessment Clear indication of precipitating event Length of time for reassessment

22 96152-96153 Follow Up 1:1 or Group H&B Intervention procedures are used to modify the psychological, behavioral, emotional, cognitive and social factors identified as important to or directly affecting the patient’s physiological functioning, disease status, health and wellbeing utilizing cognitive, behavioral, social and/or psychological procedures designed to ameliorate specific disease related problems. Documentation: 1. Evidence that patient has capacity to understand 2. Clearly defined psychological intervention 3. Goals of the intervention 4. Information that the intervention should help improve compliance 5. Response to intervention 6. Rationale for frequency and duration of services 7. Length of time for intervention

23 96154 Intervention with Family Is considered reasonable and necessary for patient and family care. When the family directly participates in the patients care Where family involvement is necessary to address the biopsychosocial factors that affect compliance with the medical plan of care

24 Documentation Length of Time: Established contact for Integrative care in room consultation. Obtained verbal consent for integrative care. Appearance: Motor: Affect: Behavior/Medical Concern: *** Rationale for frequency and duration of services Focus: Mgmt of Physical Health Concerns with specific goals Intervention: Services for improving a patient's health by modifying cognitive, emotional, social, and behavioral factors that affect prevention, treatment, adherence, or management of a specific health problem or symptom: *** Action: Agenda Setting, Integrative Chart Mgmt in PC note, Self-Monitoring encouragement, Motivational Enhancement, CBT, self mgmt support strategies *** Response: Plan: Agenda Setting for PCP:

25 H & B Codes Basics Federally Qualified Health Centers can bill for face-to-face encounters with an LCSW and Psychologist for Health and Behavioral assessment and intervention codes. However, psychology and psychiatric services are among those Medi-cal services for which utilization controls have been specified CCR Title 22, Sections 51304 and 51309.

26 H & B Codes Basics Who reimburses for these codes? – Medicare – Over 50 private insurance companies – Medicaid varies (see next slide) May not bill psych CPT code same day


28 Plan to update billing slides and coding prior to CFHA


30 Direct Revenue: Psychotherapy Code Basics Behavioral Health billing with Psychotherapy Codes

31 Psychotherapy Code Basics January 1 st, 2013 New CPT Codes – Required when billing patients, third-party payers, Medicare, Medicaid, and private insurers

32 Psychotherapy Code Basics New Code 90832: Psychotherapy, 30 minutes with patient and/or family member (Historically and no longer 20-30 minutes) New Code 90834: Psychotherapy, 45 minutes with patient and/or family member (Historically and no longer45-50 minutes) New Code 90837: Psychotherapy, 60 minutes with patient and/or family member (Historically and no longer 75-80 minutes)

33 Psychotherapy Code Basics Face-to-face services with the patient and/or family member with the patient present for some or all of the service. Face-to-face time may differ than actual code time billed. 90832: (30 min.) 16 to 37 minutes 90834: (45 min.) 38 to 52 minutes 90837: (60 min.) 53 minutes or longer

34 Psychotherapy Code Basics The psychotherapy codes should not be billed for any sessions lasting less than 16 minutes. – Does this mean BH providers only complete interventions at 16 minutes and above?

35 Documentation Start and Stop Times / Minutes face to face Justification for treatment Diagnosis Goals Mental Status Interventions Response to Tx / Progress / Outcomes Prognosis Risk Plan

36 Documentation The patient The auditor The attorney The pcp Other clinical staff Yourself / Other BH

37 Direct Revenue: Alternative Codes Consultation Codes – Diagnosis Code: V40.9 Unspecified mental or behavioral problem – Procedure Code: 99242 Office consultation for a new or established patient Aetna 1-888-632-3862

38 Alternative Codes: 99242 1)Expanded problem-focused history 2)Expanded problem-focused examination 3)Straightforward medical decision making 4)Counseling and coordination of care with other providers or agencies. 5)Low severity, 30 min. face-to-face.

39 Alternative Codes: 99242 6) PCP referred, co-located (lease agree- ment) or integrated behavioral health (BH). 7) 3 sessions reimbursed through BH benefit, billed by BH provider, within the primary care setting. 8) BH communicates to pcp with written reports on interventions and progress. 9) PSY, LCSW, LPC, or Master’s level

40 Alternative Codes: CPSP CA Comprehensive Perinatal Service Programs: Comprehensive program which provides a wide range of culturally appropriate services to pregnant women from conception through 60 days postpartum. Similar programs and benefits in other states.

41 CPSP Providers Physicians Certified Nurse Midwives Physician Assistants Registered Nurses Licensed Vocational Nurses Social Workers Psychologists Marriage, Family and Child Counselors Registered Dietitians Health Educators Certified Childbirth Educators (ASPO/Lamaze, Bradley, ICEA) Comprehensive Perinatal Health Workers (CPHW) – At least 18 years old – Minimum one year paid perinatal experience – High School Diploma

42 Direct Revenue: Grants Federal Grants home.html Substance Abuse and Mental Health Services National Institute of Mental Health dex.shtml Robert Wood Johnson Foundation q/maptype/grants/ll/37.91,- 96.38/z/4 Human Resources and Services Administration ml Agency for Healthcare Research and Quality html Disease specific (ie: Ryan White) Team Up & Be creative!

43 Grants National Institute for Health Care Management: ts State Associations, Primary Care Associations, and County/Local Grants Review All Grants for Inclusion Health and Human Services Grants Medicaid Education Grants

44 The Challenges of Primary Care Sample patient: – Just released from jail – No insurance – No records – Reported past dx of bipolar, ADHD, depression, PTSD, cocaine abuse, others(?) – Has been on lithium, buspar in jail, but not sure they’re helping. Can’t recall others – “Oh, yeah, I also have HIV.” – 20-min visit

45 The Challenges of Primary Care The past two weeks: – Over-crowded waiting room – 2 new PCPs, 2 new front desk staff – Undergoing remodel – Patient events: 1 suicide 1 standoff b/w 8 police and pt in clinic for 2 hrs 1 pt feigned passing out/hitting head in lobby 1 time-intensive sexual abuse case (Spanish) 1 subpoenae for a custody trial

46 Stress Among PCPs Unmet patient expectations Threats of litigation Interpersonal conflicts Coping with the death of patients Inadequate patient care space* Lack of essential supplies* Lack of specialists for the underserved* Cultural/Language/Financial barriers* * SAFETY NET SYSTEM

47 Stress Among All Staff Heavy workload* Understaffing* High intensity of work* Risk of injury or harm Job insecurity Poor communication skills by superiors Unpleasant physical environment * ESPECIALLY IN SAFETY NET SYSTEM

48 Consequences for the Bottom Line Direct and Indirect effects of stress on critical organizational measures: – Job performance – Absenteeism* – Errors in treatment – Quality of care* – Patient satisfaction – Turnover* *Known financial burden in organizations

49 Provider Impact  All PCPs reported:  Satisfaction with the BHC service  Improved job satisfaction  Better able to address behavioral problems  Recommend the service for other sites  A majority (> 80%) said because of BHC:  More likely to continue with HealthPoint  Able to see more patients in 20 minutes  Recognize behavioral issues better

50 Patient Satisfaction 90% said visit length “just about right” 76% were satisfied w/ ability to get appt 86% felt BHC understood their problems 89% said it was helpful to meet w/ BHC 65% said physical health improved 72% said mental health improved

51 Conclusions Both “Top Down” and “Bottom Up” growth is crucial to developing a service Indirect (bottom up) value comes from a model that improves PCP efficiency and satisfaction The PCBH model is built to help the PCP provide more efficient and effective care

52 Thank you! Contact Us for Consultation! Jeff Reiter, Ph.D. Lesley Manson, Psy.D. (602) 496-6790

53 Session Evaluation Please complete and return the evaluation form to the classroom monitor before leaving this session. Thank you!

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