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Eugene J. Harvey, MLS, MSW Assessment Librarian Katie Bertel, MLS Reference Librarian SUNY Buffalo State Presented at the 2013 SUNYLA Conference June 14,

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Presentation on theme: "Eugene J. Harvey, MLS, MSW Assessment Librarian Katie Bertel, MLS Reference Librarian SUNY Buffalo State Presented at the 2013 SUNYLA Conference June 14,"— Presentation transcript:

1 Eugene J. Harvey, MLS, MSW Assessment Librarian Katie Bertel, MLS Reference Librarian SUNY Buffalo State Presented at the 2013 SUNYLA Conference June 14, 2013

2 1)Brief Overview of Buffalo State 2)The LibQUAL+(R) Survey a)Dimensions/Subscales b)Visualizing what LibQUAL+(R) “measures…” c)Survey Marketing & Outreach Plan d)Traditional Visuals from an Assessment Project 3)The Power of Infographics a)Defined b)Examples c)Design Principles d)Web Applications 4)Conclusion & Questions

3 SUNY Buffalo State E. H. Butler Library

4 Carnegie Master’s-L level institution Largest 4-year urban institution in the SUNY system Enrollment – over 11,000 students Over 9,800 undergraduate and 1,800 graduate Five schools: School of Arts and Humanities, School of Education, School of Natural and Social Sciences, School of the Professions, and the Graduate School Top 5 Majors: Business, Elementary Education & Reading, Technology, Criminal Justice and History 162 undergraduate programs with 11 honors options 60 graduate programs, including 17 post-baccalaureate teacher certification programs

5 Medium-sized academic library Sole library for the campus 675,000 print books, over 200,000 e-books, and access to over 57,000 unique electronic and print journals Open 98 hours each week during regular semesters Two extended-hours facilities, StudyQuad and QuietQuad, which are open and staffed 24/7 during regular semesters Individual and group study spaces Teaching space Café and numerous lounge areas 9236148607/



8 Information Control Affect of Service Library as Place Assurance knowledge & courtesy; conveyance of confidence and trust Comprehensiveness of Collections depth, breadth, age Barrier-Free Access Availability of info. at the time of need Formats Print, digital, video, audio, etc. Utilitarian Space “physical” space available for use Community Socialization A “gathering” place Creative & Scholarly Inquiry Space Empathy caring, compassionate, individualized attention Responsiveness ability & willingness to provide efficient service

9 Search for “LibQUAL+ procedures manual” Great source of suggestions and reminders!! (not just for LibQUAL+®) “The Team” Do not forget the IRB Develop a Theme Communicate with your Users Hyperlink to webpage Access for all (print copies; Office of Disability Serivces) Finalize e-mail samples: students, faculty/departments, campus staff, library staff Send invitation with link Library director should contact campus administrators and department chairs Send 3 to 5 reminders!! Consider future dissemination methods Tie theme to reports, charts, graphs

10 Tie it to the theme Outreach Examples Incentives Earbuds Small gifts/prizes for winners (beware of gift cards!!) Purchased from campus bookstore: water bottles, designer wallets, travel coffee mugs, “campus themed” Distance learners might win!  need to mail prizes Highlight on webpage Go where THEY are… Don’t hide in the library.

11 Results: compared against the instrument’s national norms, Butler Library fell short of average in all 3 service areas (i.e. Affect of Service, Information Control, and Library as Place) by up to 10 percentile points As compared to the 50 th percentile (average) Using these results as a guiding framework for service restructuring and departmental reorganization, Butler Library implemented a long-term plan to develop the Information Commons in an attempt to improve patrons’ perceptions of library service. *as compared to 2003 norms

12 In 2006 and 2009, Butler Library administered second and third collection points of LibQUAL+® data as a means of assessing the impact of the Information Commons model on users’ perceptions of library service quality. These sets of results were compared to 2003 data. 2003 Pretest 2006 Posttest #1 2009 Posttest #2 Information Commons


14 Service Element Service Dimension Pearson r Coefficient Undergraduate Students Employees who are consistently courteous.Affect of Service0.756 A comfortable and inviting location.Library as Place0.755 Library space that inspires study and learning.Library as Place0.739 A getaway for study, learning, or research.Library as Place0.724 Employees who have the knowledge to answer user questions.Affect of Service0.71 Graduate Students A library website enabling me to locate information on my own.Information Control0.827 Readiness to respond to user questions.Affect of Service0.781 A getaway for study, learning, or research.Library as Place0.779 Employees who have the knowledge to answer questions.Affect of Service0.776 Employees who are consistently courteous.Affect of Service0.774 The electronic information resources I need.Information Control0.769

15 Reflections Ten Years Later: New initiatives & the “Library as Place”  physical, virtual, cultural new programming new exhibits (e.g. a faculty publications showcase; campus and community art exhibits) workshops the implementation of a Digital Commons for scholarly works and publications the creation of a Rooftop Poetry Club (which has received extensive local and national recognition) the library’s Green Initiative a software virtualization project the library blog and newsletter.

16 …New partners The Information Commons now partners with Student Affairs, Graduate Studies, Orientation, Instructional Resources, College Relations, Events Management, University College, the Registrar and Computing and Technology Services to provide ancillary services to the campus. …Benefits for Students Today every student has access to all the following services in Butler Library: ID cards Bus Passes Meal/Dining/Vending plans and funds Computing & software assistance and instruction Class registration assistance Advisement Research paper writing assistance (Writing Help Center) Equipment loan Specialized software assistance Google Docs assistance and instruction Library instruction And lunch!!


18 “An infographic is defined as a visualization of data or ideas that tries to convey complex information to an audience in a manner that can be quickly consumed and easily understood” (Miciklas, 2012) Synonyms: Explanation graphics, data visualization, information design, information architecture What can be visualized? From the conceptual to the concrete - facts, data, ideas, subjects, issues, statistics, questions


20 Statistics Process Ideas Chronology Geography Anatomy Hierarchy Relationships Personality

21 We are “wired” for visual communication Infographics combine the language of the eye, with the language of the mind and we start speaking two languages simultaneously, each enhancing the other (McCandless, 2010) Easier to digest and understand than traditional text, numbers, tables, reports, graphs, etc. Facilitates seeing data patterns that could otherwise be scattered or obscure “Shareability” factor

22 content/uploads/2013/04/guide-to-color- emotions.gif 1/08/new-textbook-dollar.jpg

23 content/uploads/2012/12/Ebooks-and-print- books-can-coexist-infographic-by-Teaching- Degree.jpg Infographic/5307359 3031527/lightbox/ /2013/03/new-libqual-poster-2.jpg

24 -e3a2-4c1b-957d-437a96bccbb9

25 Keep it simple Weave a “golden thread” from beginning of project to the end Minimize text, maximize visuals Ensure accuracy between data and the visual Make it attractive and experiment with creativity Share the experience – get input and feedback


27 Eugene J. Harvey SUNY Buffalo State Assessment Librarian Katie Bertel SUNY Buffalo State Reference Librarian

28 McCandless, D. (2010). The beauty of data visualization [Web]. Retrieved from Smiciklas, M. (2012). The power of infographics: Using pictures to communicate and connect with your audiences. Indianapolis, IN: Pearson Education, Inc.

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