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Tertiary Education Management Conference 2006 The connected triangles theory of management K Marshall.

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Presentation on theme: "Tertiary Education Management Conference 2006 The connected triangles theory of management K Marshall."— Presentation transcript:

1 Tertiary Education Management Conference 2006 The connected triangles theory of management K Marshall

2 Connected Triangles Kerry Marshall TEMC August 2006

3 Eastern Institute of Technology

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7 Shapes in management  shaping up  lines  circles  squares or boxes  triangles

8 Connected Triangles In any organisation there are triangles of relationships. The communication of information creates triangles.

9 PM You Project management

10 PM You Consultant Contractor Others Client Others Client Project management

11 PM You Consultant Contractor Others Client Others Client Triangles in project management

12 PM You Consultant Contractor Others Client Others Client The Triangle Triangles in project management

13 The existence of these triangles leads to the multi-user collapsing triangles ultimate paradox = MUCT-UP

14 The worm farm Client Project Manager

15 The worm farm Client Project Manager Helful person

16 The worm farm Client Project Manager Helpful person

17 If you let triangles overwhelm you then you can be “lost in connected triangles” = LICT

18 The roof.. Consultant Project Manager

19 The roof … Consultant Project Manager Client

20 The roof …. Consultant Project Manager Client

21 If you are aware of and alert to the existence of these triangles then you can address connected triangles = ACT

22 Triangles Tools for untangling Interpersonal Messes Pat Ruzich HR Magazine July 1999

23 Triangles occur when : when two people are having a problem and instead of addressing the problem directly with each other one of them gets a third person involved.

24 FredBill Relationships

25 FredBill Relationships

26 FredBill You The triangle

27 FredBill You The triangle

28 These triangles extend well beyond your sphere of influence

29 You FredBill

30 You FredBill A N Other

31 You FredBill A N Other A N Others

32 You FredBill A N Other A N Others More Others

33 FredBill You The triangle

34 How to deal with triangles ? Strengthen communication between the parties on the “hot leg” of the triangle. FredBill You

35 The Hierarchy of responses Your response can be at the high end of de-triangling through to the low-end of encouraging triangles

36 The hierarchy of response ….  reroute complaints, don’t carry messages for the sender  facilitate a meeting and coach the parties in communicating directly

37 The hierarchy of response ….  transmit verbatim messages and coach the receiver  carry the message but protect the sender’s name  soften the message to protect the sender

38 The hierarchy continued …  add your spin to the message to protect the sender  do nothing, the participants will triangle with someone else  do nothing and spread the gossip, you will triangle with others.

39 Managing triangles  Look for triangles, not people to blame  Step out of the emotional pull  Focus on the “hot leg”  Reroute complaints in constructive ways  Avoid indirect message channels  Reinforce changed behaviours

40 Connected Triangles In any organisation there are triangles of relationships. The communication of information creates triangles.

41 Connected Triangles

42 Tertiary Education Management Conference 2006 Morning Tea Please reconvene at 11.15am


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