2014.9 Culture is like an iceberg. Be careful! 1/3 visible: do’s and taboos of culture, knowledge, laws 2/3 invisible: values, tradition, experiences, behaviors
Interpreting body languages in different cultures from head to toes
HEAD -N-Nodding the head -“-“ No ” in some parts of Greece, Bulgaria, and Turkey -Tossing the head backward -“ yes ” in Thailand （泰国 ) and India
Eye contact *Eye contacts -Encouraged in America, Canada, Europe -Rude in most Asian countries and in Africa
the gesture of OK In America, means praise and promise In France, means insignificant. In India, means right. In Greece, means offensive.
the little finger up In China, means contempt. In Japan, means sweethearts.
ARMS *Some cultures, like the Italians, use the arms freely. Others, like the Japanese, are more reserved.
Postures In America, the stander is usually superior to the sitter in position, age, or status. However, the situation is just the opposite in China. The seniors usually assume a sitting posture and are in a dominant position.
LEGS AND FEET *In Asia, do not point with your toes. *Sitting cross-legged, while common in North America and some European countries, is very impolite in other parts of the world.
Some gestures are universal The gesturesMeanings Shaking hands“Welcome.” Moving the hand in circles over the stomach after a meal “I am full.” Patting one’s stomach before a meal “I am hungry.” SmileBe happy, kind, friendly and so on
Tips for improving Body Language: SOFTEN Build a close relationship with the guests within 5 seconds. S=Smile 微笑 O=Open Body Language 开放式肢体语言 F=Forward Lean 身子前倾 T=Tidy 整洁 E=Eye contact 眼神接触 N=Nod 点头 五秒钟内和客人拉近距离。
Quiz ( ) I don’t know. ( ) I love you. ( ) We’re quarrelling. ( ) No! I don’t agree! ( ) We are cheerful!