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What is Bad Email? Spam, Phishing, Scam, Hoax and Malware distributed via Email.

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Presentation on theme: "What is Bad Email? Spam, Phishing, Scam, Hoax and Malware distributed via Email."— Presentation transcript:

1 What is Bad ? Spam, Phishing, Scam, Hoax and Malware distributed via

2 Spam: Spam is unsolicited or undesired electronic junk mail. Characteristics of spam are: Mass mailing to large number of recipients Usually a commercial advertisement Annoying but usually harmless unless coupled with a fraud based phishing scam

3 Advertising and great deals Do I know this person? Warning from Google-nice job Google Sent to a large number of users at once These s often end up in our spam folder because of our spam filters in place Is this a trusted website?

4 americanexpress.com is the legitimate address not aexp.com Sent to a large number of users at one time Generic greeting Asking you to click on a link that goes to a fraudulent website. Hover over the link to see where it really goes

5 Phishing A phishing is a fraudulent message carefully crafted to trick you into giving up your password or other sensitive information. Financial gain and criminal activity are the key motivations for phishing. Characteristics of phishing s are: Invoke a sense of urgency Asking you to click on a link embedded in the that has no affiliation with the organization it is masquerading as Asking for passwords or other sensitive information such as a social security number Generic greetings and signatures Odd spelling or grammar

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7 Scam fraud or scams can come in many different forms such as job scams and lottery scams. They are cons and share the same characteristics: Requests for money Requests to cash a check, wire money, or set up a bank account Promises of money for little or no effort Odd grammar and misspellings

8 address looks real but does not actually exist Asking you to respond to a non-SLU address Odd grammar Too good to be true Not a SLU person and no contact information

9 Asking you to send personally identifiable information such as SSN, drivers license or other ID

10 Hoax A hoax is also known as a spoof . The sender alters part of the such as the senders name or address so it appears to come from a legitimate source. Characteristics of hoax s are: Spread urban myths or outlandish stories Sell a bogus product or market an online service Spoofed address to appear legitimate Odd spelling or grammar Promise or request of money

11 This could be a spoofed address or compromised account of a SLU student so it looks legitimate Invoke of sense of urgency or need Sent to a member of the students contact list Poor punctuation and odd grammar throughout body of message Actual signature of SLU student

12 Malware distributed via Malware, or malicious software, is software used to disrupt computer operation, gain access to private computer systems or gather sensitive information. Attachments in s and internet advertising are two ways malware is distributed. Some types of malware include: Viruses, ransomware, worms, Trojan horse, rootkits, keyloggers, dialers, spyware and adware A common Trojan horse masquerades itself as anti-virus software. The Trojan presents itself as something harmful or useful in order to get victims to install it on their computer Could be a keystroke logger that can capture all your passwords!

13 Often sent from someone you trust without their knowledge Enticing subject line Generic looking attachment or link that will download malware to your computer without your knowledge

14 What do I do with Bad ? Spam or phishing from an unknown sender can be marked as spam within your program. This alerts Google to begin blocking the sender address. Other bad such as hoaxes, can just be deleted unless….. Bad from a known sender such as someone in your SLU contact list might indicate they have a compromised account. Forward the to so it can be investigated. Phishing that is concerning, can be forwarded to the helpdesk so they can be investigated. Once forwarded, choose the report phishing option within Google. This alerts Google of the fraudulent activity. Other bad that is concerning, such as those that might contain a malware attachment or job scams, can be forwarded to the helpdesk. If you have responded to any of these s with personal information, or clicked on links that may have downloaded malware, please contact the ITS Service Desk at or The helpdesk will involve Information Security when necessary

15 Summary: The easiest way for cybercriminals to gain access to our resources is through unaware end users. Because this activity will continue to increase, it is imperative that we critically evaluate s we receive. We cannot stop cybercriminals from sending bad , however, by becoming aware of what we should be looking for, we can limit our response to them which in turn will protect our resources as well as our personal information. More info: For more examples on phishing s, visit: -Cons/ Take the anti-phish IQ Test hosted by Dell SonicWall visit:


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