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SV8100 Desktop Suite Release 4 October 2011.

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Presentation on theme: "SV8100 Desktop Suite Release 4 October 2011."— Presentation transcript:

1 SV8100 Desktop Suite Release 4 October 2011

2 What is NEC Desktop Suite?
Desktop Suite – Is a conduit between your NEC SV8100 telephone and your personal computer. Desktop telephony control Integrates with MS Outlook and other Customer Relationship Management (CRM) applications Presence – a virtual in/out board System-wide Busy Lamp Field Shared Directories Softphone

3 Why should you propose Desktop Suite?
NEC Desktop Suite Why should you propose Desktop Suite? Applications close deals Win more deals against ShoreTel, Cisco, Mitel - everyone Become more of a solution provider to your customers by providing tools to help increase their productivity Getting new customers is difficult. Sell more to the ones you win! Compliments SV8100 components such as InMail and InACD

4 Desktop Manages Your Deskset
Call Charlie Initiate calls from Desktop client, Outlook, ACT!, Goldmine, Salesforce, and more! Set your call forwarding from Desktop client, Presence, Outlook, mobile device Log in/out of your Call Center group

5 Send Telephony Information to Your Desktop
Charlie’s Calling Open contact records based on Caller ID Open forms based on number dialed Display: Phone status of others Others Presence Call Center Information

6 What Components are there in Desktop Suite?
Desktop Suite Shared Services Attendant / Receptionist Outlook Add-in Windows XP Pro/Vista/Win7 (32 & 64) Server 2003/2008 Must be an “always on” PC Hosts Desktop Suite’s Shared Services including: - Presence Status - Site wide BLF - Quick Message - Phone Message - Call Forward for other extensions - Shared Directory and Contacts - Mobile Presence Module Workstation User / Callcenter Agent IP Softphone Home Office

7 Minimize desktop screen real estate
Desktop Suite (Toolbar View) User defined Speed Dial List Last Number dialed list Presence Setting Telephony feature icons Call Status indicators Access to Preferences, Call Log, Directory, etc. Access to InACD Features (new in R4) User Interface docks at the top of the display and does not cover other applications. Can be set to auto hide Access telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc Individual Speed Dial list & Redial your last 20 calls Minimize desktop screen real estate

8 Desktop Suite (Window View)
My Presence setting Show only the tool buttons you use Retrieve names from the SV8100 Enhanced Busy Lamp Field with Presence Animated Presence Changes Modern look and feel

9 Call Transfer Options Option 1 Option 3 Option 2
With a call in the Active Call window, click the destination extension to initiate a blind or monitored transfer. Drag active calls onto an extension. Desktop responds with color changing feedback. Blind or monitored transfer. Right click an extension to transfer to alternate numbers – including numbers off-site! Blind or monitored transfer. Simplify Call Transfer

10 Hover For Call Information
Hover over another users BLF to get current call information. (This is a class of service enabled feature to view and/or be viewed). More Information

11 Simplify Call Transfer
Call Divert Redirect calls, divert them to voice mail, or if they are in your contacts – get more information. Simplify Call Transfer

12 Dial Alternate Numbers
Dial alternate numbers from the Busy Lamp Field More Productive

13 Transfer to Speed Dials, including ACD queues
More Productive

14 InACD Features from Desktop
Access InACD features New Agent Monitor* New Queue Monitor* *SV8100 must be licensed for ACD/MIS InACD Integration

15 Outlook Calendar Integration
Schedule Presence events either from Outlook Calendar or through Desktop Suite’s Presence Scheduler. Presence Scheduling

16 Presence for Mobile Users
Set your Presence state and call forwarding options remotely! Desktop Users NEC Phone System Requires an Additional license Cloud-based Presence Server Shared Services Red Phoenix Web Services Company A iPhone/ Android BlackBerry Web Browser Desktop Suite on the GO!

17 Requires Desktop Suite
Answering Center Module Vertical market application for Operator Services and Executive Suites! Requires Desktop Suite CRM Integration License Manage incoming calls for a large number of different customers Automatically display a customized greeting for the company being called Requires Desktop Suite to be running Easily transfer the caller to appropriate party Multi-tenant Application

18 Message Co-Workers Message the Desktop or… Send it to the LCD display!

19 Collaboration Support in Windows
Requires an Additional license Menu Bar Video Area Application Area Chat Area More Productive

20 Simplified Installation
SV8100 Application Blade Shared Services and ACD MIS Server pre-installed Browser-based configuration Pre-loaded with all client applications Simplified Installation

21 Download from Application Blade

22 Thank You

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