The foolish and the dead alone, never change their opinion….
We cannot direct the wind, But we can adjust our sails….
If you have a rupee and I have another, And we swap, we have only one rupee each. If you have a BETTER IDEA and I have another, And we swap, we have two BETTER IDEAS each.
When you visit others and talk to them, treat them like ‘onions’! Ask questions and you will find a new layer of ideas every time you peel off the visible layer….
“Do Important Jobs Now Before They Become Urgent”….
“Everyone does what he likes and not what should be done”….
“If each of us hires people who are smaller than we are, we shall become a company of dwarfs. But if each of us hires people who are bigger than we are, we shall become a Company of giants.”
Any business is managed successfully by good and committed people. And it takes much more than money to have good and committed people.
If a child lives with Criticism, he learns to Condemn, If a child lives with Hostility, he learns to Fight, If a child lives with Ridicule, he learns to be shy, If a child lives with Shame, he learns to feel Guilty, If a child lives with Tolerance, he learns to be Patient, If a child lives with Encouragement, he learns Confidence, If a child lives with Praise, he learns to Appreciate, If a child lives with Fairness, he learns Justice, If a child lives with Security, he learns to have Faith, If a child lives with Approval, he learns to like Himself, If a child lives with Acceptance and Friendship, he learns to find Love in the world,
“No point in taking three weeks to make a decision that can be made in three seconds and Corrected inexpensively later if wrong. The whole organization may be out of business while you oscillate between baby blue and buffalo brown coffee cups.”
“Delays make people get uninterested and lazy. Involve people and try to reach a consensus to have committed people.”
“Taking or making decisions is a habit and, like any other habit, it can be well styled or badly styled. If badly styled, change your style of decision processing….”
“Everything takes longer than you think. So add 10 percent to 30 percent margin before you convey a target date.”
“Do not postpone the unpleasant and difficult task. Do them now; you will feel better afterwards….”
“30 percent of your employees are lazy, stupid, and dishonest. Take this factor into your calculations.”
“Analyze what may go wrong. Set up Alternative plans as a few things will certainly go wrong.”
“On the screen of your mind, engrave the Glass of Milk. And then remember there is no gain in crying over spilt milk. Learn lessons from it….”
“If you find others making mistakes, no harm in pointing out if you are an expert yourself. But the real boldness lies in admitting your own mistakes and laughing at yourself.”
“Plant your words where profits lie; Whiter cloth takes faster dyes.”
“Two men look out through the same bars. One sees the mud and one the stars.”
“Treat every person with whom you come into contact as the most important person on earth…”
“If your attitude is not right, nothing else is right and you have lost the “sale” even before you start.”
“The human mind can hold only one thought at a time prominently, since there is nothing to be gained by being negative, be positive….”
“The deepest craving of human beings is to feel important, to be needed, to be appreciated. Appreciate others and you too will be appreciated….”
“If you can’t stand the heat, get out of the kitchen….”
“If you are in business and hate accounts, leave the business. It is not your piece of cake….”
“Do not start anything unless you know how to stop it….”
“The great law which lies at the foundation of life... Business and personal... Is that our rewards in life will be in exact proportion to our service. The more you think about this and observe people and business in this light, the more you will see the undeniable truth of it….”
“One satisfied customer in 10 years will bring you 100 more. One dissatisfied customer in 10 years Will prevent 1000 prospects coming to you….”
“Customer is the only goose that lays golden eggs everyday forever! So we must care for him.”
“Sow an action and reap a habit. Sow a habit and reap a character. Sow a character and reap a destiny….”
WHY CUSTOMERS QUIT 1% Die 3% Move Away 5% Form Other Friendships 9% For Competitive Reasons 14% Because Of Product Dissatisfaction 68% Quit Because Of Attitude Of Indifference Towards Customer By Some Employee of Dealer
“The big idea which you keep fixed in your mind. You must put yourself in the picture of the end result so vividly that you can feel it, hear it and taste it round the clock….”
“Never forget that the policies and procedures of any business are made to sell goodwill to the customers, but unfortunately they more often un sell goods or goodwill….”