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Coming Together with Community Rehabilitation Providers Maine Department of Labor Bureau of Rehabilitation Services Division of Vocational Rehabilitation.

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Presentation on theme: "Coming Together with Community Rehabilitation Providers Maine Department of Labor Bureau of Rehabilitation Services Division of Vocational Rehabilitation."— Presentation transcript:

1 Coming Together with Community Rehabilitation Providers Maine Department of Labor Bureau of Rehabilitation Services Division of Vocational Rehabilitation August 1, 2013

2 Maine CRP Project Goals Increase the employment outcomes of DVR clients assisted by Community Rehabilitation Providers. Maximize the impact of resources invested with Community Rehabilitation Providers. 2

3 Project Measures and Benchmarks 3 Primary MeasuresBaseline (with CRP Services) # Employment Outcomes302 Average Case Cost$ 8,176 Time to Job Placement32 months Occupational Outcome Categories Diversity Listing

4 CRP Project Phase I October 2011 – March 2012 Examine and make improvement recommendations in six areas of VR and CRP Relations: ▫Referral process & documentation of services ▫Accreditation of CRP’s ▫Funding model, rates and fees ▫Access and availability of services ▫Business relations ▫Communication and relationships 4

5 CRP Project Phase II March 2012 – October 2013 Design VR-CRP practice changes that increase employment outcomes of individuals receiving CRP services Pilot and implement those practice changes. 5

6 Referral and Documentation Deliverables% Completed CRP “Choice” Fairs80% Template for CRP Profile50% Standardized referral packet with guidance and training 95% Standardized Assessment Report Forms 95% Standardized Progress Report Forms95% 6

7 Accreditation of CRP’s Deliverables% Completed Identification of measureable CRP performance indicators 95% No and low cost trainings for CRP and VR staff 100% (ongoing) Improved in-state CRP approval process95% CRP Handbook sections on approval and maintenance of accreditation 95% Format for CRP self-identification of program development/improvement plan and goals 95% 7

8 Funding Model, Rates and Fees Deliverables% Completed Outcome-based payment system80% Written payment system procedures and guidance 95% CRP and VR staff training on payment system 75% 8

9 Access and Availability of Services Deliverables% Completed CRP recruitment for underserved populations Ongoing Improved employment services to people who are Deaf/deaf 50% CRP training by ASL fluent, culturally competent trainers 50% Assessment tool to determine CRP staff competencies to work with ASL users 75% 9

10 Access and Availability of Services Deliverables% Completed CRP recruitment for underserved populations Ongoing Expansion of employment services and options for clients 80% Increased employment outcomes in underserved areas TBD 10

11 Business Relations Deliverables% Completed Implementation of a statewide hiring model for large companies 95% Calculation of return on investment with large company hiring model 95% Defined training and skill competencies for “master” Employment Specialists 100% Improved business-targeted DVR & CRP brochures, video of P & G story and a Speakers’ Bureau 50% 11

12 Communication and Relationships Deliverables% Completed CRP Handbook – electronic and printed 75% CRP project communication plan100% Regularly updated BRS website; regional quarterly CRP meetings 100% Fireside Chat informational sessions – project updates for CRP and VR staff 100% 12

13 What has gone well? ▫Choosing a project that aligns well with agency priorities ▫Good framework for project management ▫Multi-level interest and commitment to the project ▫Awesome team members, including project managers, with diversity of skills ▫Responsiveness to queries from other states and the RTAC 13

14 What lessons were learned? ▫The importance of role clarity and responsibilities for project managers, members and advisors. ▫ Transition between project phases needs extra attention and support. ▫Building leadership and staff capacity takes time and isn’t a linear process. ▫Speed bumps do serve a purpose! 14

15 Where do we go from here? ▫Finish each of the project deliverables. ▫Close out the project and celebrate with the team (Fall 2013). ▫Support the practice changes. ▫Watch the performance data. ▫Make adjustments as needed. ▫Begin scoping out the next project! 15

16 Questions? Betsy Hopkins, DVR Director Karen Fraser, BRS QA Director 16


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