Legislative Instruction & Goals Texas Legislative Instruction MobiCorp (vendor) Goals Fleet-wide cost savings Optimized planning Increased productivity Improved customer service Pilot to production
Considers: - Due dates - Inspector home address, skills, availability & shift rotations - Expected on-site durations - Customer hours of operation - Route efficiency - TDA Overtime allowance TDA System of Record (BRIDGE) Business Rules Inspector (PIER) Assignments Nine months of upcoming assignments Expected on-site durations Facility hours of operation / skills Appointments Complaints MobiPlan One week of assignments Completed assignment data Email PDF turn-by-turn directions
Counter-Intuitiveness: Lesson Learned Midland to El Paso Test plan Midland El Paso
PIER Appointments Check the Appointment box, date/time options then become available Assign To: “Me” locks the appointment to the Inspector currently logged into PIER “Anyone” allows MobiPlan to automatically allocate the appointment to any available, qualified Inspector
Dropped by 20.4% compared to 2010 and 28% compared to 2009.
Summary 20.4% more inspections Only 3% more fuel 5.1% fewer Inspectors 20.4% reduction in costs
Enhances logistical planning abilities Improved productivity – risk-based approach Centralized business rules Significant across the regions and the state Operational & financial savings Return on investment Transferability to other agencies and other states Conclusions