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COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES TEAMWORK AND TEAM MOTIVATION EDUSTUDY CORPORATE TRAINING AND DISTANCE EDUCATION EduStudy trains students for the international employment market. Course outlines therefore provide a basic introduction to a specific subject in line with the internationally acceptable curriculum applied at university and industry level and does not incorporate legislation or guidelines specific to the relevant country. Students need to familiarize themselves with this “country specific” legislation and guidelines.
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module One: Getting Started Workshop Objectives: Describe the concept of a team, and its factors for success Explain the four phases of the Tuckman team development model and define their characteristics List the three types of teams Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing) Discuss the uses, benefits and disadvantages of various team-building activities Describe several team-building activities that you can use, and in what settings Follow strategies for setting and leading team meetings Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems List actions to do -- and those to avoid -- when encouraging teamwork Coming together is a beginning; keeping together is progress; working together is success. John D. Rockefeller
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Two: Defining Success What is a Team? A team is a group of people formed to achieve a goal. Teams can be temporary, or indefinite. With individuals sharing responsibility, the group as a whole can take advantage of all of the collective talent, knowledge, and experience of each team member. Team building is an organized effort to improve team effectiveness. The ratio of We's to I's is the best indicator of the development of a team. Lewis B. Ergen
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES An Overview of Tuckman and Jensen’s Four-Phase Model The Forming Stage The Storming Stage The Norming Stage The Performing Stage
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Three: Types of Teams The Traditional Team Self-Directed Teams E-Teams Gettin' good players is easy. Gettin' 'em to play together is the hard part. Casey Stengel
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Four: The First Stage of Team Development – Forming Hallmarks of The Forming Stage When a new team forms, it concerns itself with becoming oriented. It does this through testing. It tests to discover the boundaries of interpersonal and task behavior. At the same time, the members are establishing dependency relationships with leaders, fellow team members, or any standards that existed when the group formed. The behaviors of orientation, testing and dependence become the process called Forming. The path to greatness is along with others. Baltasar Gracion
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Strong leadership skills are essential in the Forming stage. The leader must: Provide an environment for introductions Create a climate where participants can begin to build rapport Present a solid first agenda so that the goals for the team are clear.
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Five: The Second Stage of Team Development – Storming The Hallmarks of The Storming Stage In the Storming phase, the team starts to address the objective(s), suggesting ideas. It empowers itself to share leadership. Different ideas may compete for consideration, and if badly managed, this phase can be very destructive for the team. Egos emerge and turf wars occur. In extreme cases, the team can become stuck in this phase. Conflict is inevitable, but combat is optional. Max Lucade
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES A mindmap is a diagram used to represent words, ideas, tasks, or other items linked to and arranged around a central key word or idea. By presenting ideas in a radial, graphical, non-linear manner, mind maps encourage a brainstorming approach to planning and organizational tasks.
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Six: The Third Stage of Team Development – Norming The Hallmarks of The Norming Stage As the team moves out of the Storming phase, it enters the Norming phase. This tends to be a move towards harmonious working practices. Teams begin agreeing on the rules and values by which they operate. Good ideas are common ; what's uncommon are people who'll work hard enough to bring them about. Ashleigh Brilliant
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Seven: The Fourth Stage of Team Development – Performing Hallmarks of the Performing Stage Once teams move from Norming to Performing, they are identified by high levels of independence, motivation, knowledge and competence. Decision making is collaborative and dissent is expected and encouraged as there will be a high level of respect in the communication between team members. How much we like ourselves governs our performance. Brian Tracy
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES A SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats) is a simple tool that allows specific ideas to be easily categorized to help support the adoption of a solution to an objective. StrengthsWeaknessesOpportunitiesThreats
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Eight: Team Building Activities Teambuilding is an organized effort to improve team effectiveness. All members of the team must be committed to the idea in order for the effort to be effective. Teambuilding is indicated for regular teams -- or for a work team “in trouble”. The greater the loyalty of a group toward the group, the greater is the motivation among the members to achieve the goals of the group, and the greater the probability that the group will achieve its goals. Rensis Likert
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES The Benefits of Teambuilding Teambuilding improves improve productivity and motivation. Teams gain and increased ability to solve problems. Teambuilding helps break down personal and political barriers and allows for rapport building. The process can help level the playing field between outgoing and shy team members. Participating in teambuilding can help a team overcome performance problems.
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES The Disadvantages of Teambuilding Teambuilding requires expert facilitation in order to be successful. Not every team leader has innate facilitation skills. Activities can be time-consuming for teams with a short- term charter. And if team members are part-time, they may have conflicting feelings about the time the teambuilding takes. If several levels of management are on the team, those members may be reluctant to open up. Conducting teambuilding activities electronically or by conference cannot be as effective face-to-face sessions. Some teambuilding exercises involve touching or physical movement, which can make some people uncomfortable.
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Nine: Making the Most of Team Meetings Setting the Time and the Place Is the location convenient? Quiet. Is the meeting going to be held in an open environment? Near the plant? Is this an e-team meeting? Or a meeting with members in remote locations or different time zones? What time of day is best? For what other interruptions and distractions can you anticipate and plan? These meetings all have excited great attention, and have been of an exceedingly interesting character. Lewis Tappan
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Ten: Solving Problems as a Team Any time you think the problem is out there, that very thought is the problem. Stephen R. Covey The Six Thinking Hats In 1999, Dr. Edward de Bono published a book entitled Six Thinking Hats. He theorizes that the human brain thinks in a number of distinct ways -- or states -- which can be identified, deliberately accessed and therefore planned for use in a structured way, allowing team members to develop strategies for thinking about particular issues.
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES The Six Thinking Hats White Hat: Neutrality Red Hat: Feeling Black Hat: Negative Judgment Yellow hat – Positive Judgment Green Hat: Creative Thinking Blue Hat: The Big Picture
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Eleven: Encouraging Teamwork In order to have a winner, the team must have a feeling of unity; every player must put the team first- ahead of personal glory. Paul Bear Bryant Some Things to Do Promote an active learning climate for the team Try to relate the team building strategies to the team’s work Don’t be afraid to experiment with new strategies Constantly evaluate both your output and your process. In short, ask regularly, "How are we doing? Some Things to Avoid Being aggressive -- instead of assertive Failing to let others express their opinions Inadequate planning
COPYRIGHT © EDUSTUDY CORPORATE TRAINING FOR USE BY EDUSTUDY AND EDUSTUDY CERTIFIED TRAINING CENTRES Module Twelve: Wrapping Up When a team outgrows individual performance and learns team confidence, excellence becomes a reality. Joe Paterno Words from the Wise P ETER M. S ENGE : Teams, not individuals, are the fundamental learning unit in modern organizations. This is where the "rubber stamp meets the road"; unless teams can learn, the organization cannot learn. N ORMAN S HIDLE. A group becomes a team when each member is sure enough of himself and his contribution to praise the skill of the others. P ETER D RUCKER : The leaders who work most effectively, it seems to me, never say 'I'. And that's not because they have trained themselves not to say 'I'. They don't think 'I'. They think 'we'; they think 'team'. They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but 'we' gets the credit.... This is what creates trust, what enables you to get the task done.”
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