Presentation is loading. Please wait.

Presentation is loading. Please wait.

Mobility Solutions in the Enterprise Avaya Users Group August 2012 Maria Volynsky Sales Director Bill Tozer Senior Systems Engineer.

Similar presentations


Presentation on theme: "Mobility Solutions in the Enterprise Avaya Users Group August 2012 Maria Volynsky Sales Director Bill Tozer Senior Systems Engineer."— Presentation transcript:

1 Mobility Solutions in the Enterprise Avaya Users Group August 2012 Maria Volynsky Sales Director Bill Tozer Senior Systems Engineer

2 2  Sonus Company Overview  Mobility in the Enterprise –What are users looking for? –Benefits to users & organization  Fusion Mobility –Overview –Key differentiators –Other related applications –The deep dive, pulling it all together  Q&A Agenda

3 Sonus Company Overview

4 4 Sonus Snapshot Market Leadership Product Leadership Innovation Strong Financial Position

5 5 A Top US Retailer A Top US Airline Top US Retail Banks $ $ Top US Healthcare and Insurance The Top US Payroll Company Largest Public University in California Top Enterprises Rely on Sonus

6 6 Current Areas of Business

7 7 Key Benefits of FMC/Enterprise Mobility slide 7

8 8 What Does Fixed Mobile Convergence Mean to Your Organization/Users?

9 Enabling an Application Environment

10 10 The Desired Outcome Enable Applications without disrupting existing telephony solutions

11 11 Key Trends Impacting Enterprise Communications Security Privacy Archive, Search & Retrieval Data Mgmt Data Quality Integration FMC E-SBC Virtualization Application Management Application Servers Backup and Recovery Systems Dynamic Web Application Development SBC, E-SBC Virtualization Hybrid Models Cap & Grow Presence Conferencing Team Collaboration Social software CEBP

12 12 Fusion ™ Applications Fusion ™ Attendant Console Rich collaboration app for tablets Fusion ™ Conferencing Carrier-class IP conferencing Fusion ™ Mobility Enterprise mobility smartphone app Fusion ™ Click2Connect Click-to-communicate from 3rd party apps Sonus Composer Toolkit for rapid app development Fusion ™ MyConnect Intelligent call routing based on user policies Sonus Application Server

13 13 Key Capabilities 1.Extending PBX features with dual mode capabilities 2.True support for BYOD environment 3.Integrating seamlessly into current PBX environment & future proofing the network 4.Avaya DevConnect Certified 5.Application suite versus point solution 6.Scalability, reliability, hardware independence 7.Customization & business process integration

14 Architecture

15 15  Interconnectivity for voice  Trunk consolidation  Flattening of dial plans, intra-cluster routing, device registration Centralized SIP Architecture Bus Partner HQ Remote Worker Mobile Worker Branch Enterprise Network Bus Partner HQ Remote Worker Mobile Worker Branch Centralized SIP Cost Reduction and Administrative Efficiency

16 16 HQ Avaya Traditional Enterprise Architecture Regional A w/ call center Regional B Mitel Cisco Voice PRI Site A Data Branch offices Century Link Long Distance AT&T Local Circuit Switched Enterprise Core IP Network Site B Site C Voice Mail Contact Center IVR MS Lync Sametime Applications Call Recording

17 17 HQ Avaya Centralized SIP and Dial Plan SIP Trunk Regional A w/ call center Regional B Mitel SIP Trunk Cisco Voice PRI Site A Data  Centralize SBC  DoS, QoS, NAT  Carrier HA, 99.999% reliability  10,000 sessions  150 cps  Single database Branch offices SBC 5100 Century Link Long Distance AT&T Local Enterprise SIP Core IP Network Site B Site C SIP Trunk

18 18 HQ Avaya PSX – Centralized Policy Management SIP Trunk Regional A w/ call center Regional B Mitel SIP Trunk Cisco Voice PRI Site A Data  Centralize routing and policy management among all sites  Reduce cost of calling between sites and externally  Gain complete control over all carrier choices and billing  Centralize Dial Plan Branch offices PSX Policy Server SBC 5100 Century Link Long Distance AT&T Local Enterprise SIP Core IP Network Site B Site C SIP Trunk

19 19 HQ Avaya Application Enablement via SIP Access Trunks SIP Trunk Regional A w/ call center Regional B Mitel SIP Trunk Cisco Voice PRI Site A Data Branch offices Century Link Long Distance AT&T Local Enterprise SIP Core IP Network Site B Site C Voice Mail Contact Center IVR MS Lync Sametime Applications SIP Call Recording SIP Trunk SBC 5100 PSX Policy Server

20 20 HQ Avaya Centralized SIP Architecture SIP Trunk Regional A w/ call center Regional B Mitel SIP Trunk Cisco Voice PRI Site A Data Branch offices Century Link Long Distance AT&T Local Enterprise SIP Core IP Network Sonus Application Server Site B Site C  Centralized SIP Architecture  Vendor agnostic  Scalable  Single database  Carrier HA, 99.999% reliability Voice Mail Contact Center IVR MS Lync Sametime Call Recording SIP Trunk SBC 5100 PSX Policy Server Applications SIP

21 21 HQ Avaya Centralized SIP and Dial Plan SIP Trunk Regional A w/ call center Regional B Mitel SIP Trunk Cisco Voice PRI Site A Data Branch offices Century Link Long Distance AT&T Local Enterprise SIP Core IP Network Site B Site C Voice Mail Contact Center IVR MS Lync Sametime Call Recording SIP Trunk SBC 5100 PSX Policy Server SIP Applications Sonus Application Server

22 Application 1: Mobility

23 23 Features Smartphone acts as IP phone inside Wi- Fi networks, traditional mobile outside Tap to switch between Wi-Fi/3G iPhone, Android, BlackBerry® Supports PBX features like call transfer, short number dialing, hold, MWI, multi- party calls on IP and cellular networks Benefits Reduce mobile calling, roaming charges Improved productivity for mobile staff Secure one-time use tokens, SRTP Over-the-air provisioning Multivendor PBX support with hosted or on-premises options Fusion ™ Mobility Extending Enterprise Services to Mobile Devices

24 24 Adaptation Use Case Managing Call Timing Thresholds Scenario: Extending enterprise call control to mobile users Inbound calls to an IP PBX are forked to Mobility application Mobility gateway routes the call to Mobility client Mobility client checks if it has a SIP registration for the user, if not routes the call out to PSTN to connect to user’s mobile device Typically PSTN call termination will take some time before device starts ringing Internet PSTN Inbound Call PBX Mobility Gateway SIP 3G Mobile App SIP Client Mobile App 3G Client

25 25 Enabling Applications in Existing Environments 25 INTERNET / PSTN Firewall Dedicated CS 1000 Avaya Registered UA Communication Manager Avaya Registered UA Sonus SBC 5100/5200 Avaya Registered UA 25 Call Recording Control Attendant Console Fusion MyConnect Fusion Conferencing Fusion C2C Fusion Creator Fusion Web Fusion UC Fusion Mobility Tele- presence CUCM CUCM Registered UA Sonus Application Server

26 26 PSTN IP Mobile Land Line Desktop Client PBX 1 Ext PBX 2 Ext Thrupoint / Microsoft Lync Deployment Example with Multiple PBXs Sonus Application Server

27 27 PSTN IP Mobile Land Line Desktop Client Inbound Call Scenario 1 1 2 3 4 5 6 6 7 Inbound Call From Mobile Inbound Call From PSTN Call Routed to PBX PBX Routes Call to Ext PBX Forks Call MyConnect Routes voice call to Lync and Mobile Ext Lync Routes voice call to its client User answers voice call via Lync client Sonus Application Server

28 28 PSTN IP Mobile Land Line Desktop Client Outbound Call Scenario 6 6 5 5 4 3 2 2 1 Call is connected to Mobile Call is connected to Land line PBX Routes Call based on digits provided SAS routes call to PBX Lync routes call to Sonus App Server Ext Client routes call to Lync Server Users places voice call via Lync client 6 Call is connected to Ext PBX Routes Call based on digits provided Sonus Application Server

29 29 Fusion Mobility Summary CapabilityBenefit PBX & UC interopAdvanced platform enables rapid & flexible integration with any SIP-ready UC environment – Avaya, Cisco, legacy Nortel, Broadsoft, Microsoft, etc. Avoid costly upgrades. SecurityWork on public and private networks; secure provisioning with single-use token, device-level certificates & TLS link; SIPS prevents hijack / replay attacks over public networks; SRTP encrypts media stream Customization and App Enablement App chaining (call record, IVR, etc.) and access to Composer for CEBP ManagementCentralized over-the-air client provisioning for rapid setup; management server enables easy system administration; constant monitoring of active network link Extension of PBX features Desk phone features extended to smartphone e.g. call transfer, call hold, resume, mute plus advanced service control e.g. n-way calling; regional handling to route calls to nearby PBX Multi-modal capabilities Voice, video and multi-party calling ScaleCan be scaled down with reduced hardware footprint to support SMB/ME/ hosted environments up to fully distributed and resilient HA for LE & SP Cloud ReadyYes; software-centric solution with multi-tenancy on Service Broker Architecture Mobility server runs on Red Hat (RHEL) 5 on Ubiquity SIP AS platform on off-the-shelf servers; integrates with PBX, database, voicemail, UAS Manager and any RFC 4240 compliant media server Supported Mobile Devices Android OS 2.1+, Apple iOS 4.1+, BlackBerry® OS 7.0+ Voicemail integration Corporate VM integration, supports MWI information as per RFC 3842 Dual Mode SupportVoIP and cellular calling with manual switching

30 Application 2: Click to Connect

31 31 Features Click-to-communicate (C2C) from within 3rd party applications Multivendor support (Avaya, Cisco, MS) Off-the-shelf add-ins for Web browsers and Microsoft® Outlook Smart tag integration for C2C within other Microsoft applications Benefits Personal productivity, team collaboration Reuse existing PBX platforms RESTful API & dynamic app chaining enables rapid, rich service integration JavaScript library easily enables C2C within any web page Fusion ™ Click2Connect Communication-Enable Your Services

32 Application 3: MyConnect

33 33 Slide 33 Fusion ™ MyConnect User-centric Advanced Call Routing

34 34 Slide 34 Fusion ™ MyConnect User-centric Advanced Call Routing

35 Reliability & Resiliency

36 36 Architected for 99.999% Availability Slide 36 Load Balancing  SIP & HTTP aware with feedback to select Service Host based on loading Scalability  Multiple instances of Service Directors and Service Hosts Extensibility  New services and cluster elements deployed in a non-service affecting manner Availability  Multiple instances of service critical elements

37 37 Active – Active High Availability  All Service Hosts in cluster are Active –Follows N-M model –Capacity increased by adding SH to cluster –Intra-cluster VM partitioning support  Cluster must be provisioned with additional SH capacity to handle failed SH  SD routes messages to SH –new message SH channel selected using round robin and is effected by load and self preservation rules –mid session message SD routes to correct SH  Application runs on SH and forms response. As response is sent, SH sends state to another SH  If SH fails, SD routes subsequent traffic to other SH Slide 37

38 Case Studies and Use Cases

39 39 Case Study: SunGard Business Challenges Rising 3 rd party conferencing costs & LD inter-office charges Multi-vendor PBX network – lack of common backbone Routing complexity from distributed trunks Solution & Benefits On-net mobile calling & on-net audio conferencing Reduced mobile minutes, roaming and conferencing charges Multi-vendor integration with MSFT IM/P and voice Improved productivity; Video integration in Rls 2.1 Centralized SIP trunking Common backbone with multi-vendor telephony integration

40 40 Thank You


Download ppt "Mobility Solutions in the Enterprise Avaya Users Group August 2012 Maria Volynsky Sales Director Bill Tozer Senior Systems Engineer."

Similar presentations


Ads by Google