Presentation on theme: "Please Respect My Generation! 5 Generations at work"— Presentation transcript:
1 Please Respect My Generation! 5 Generations at work SAIGE 10th Annual National Training ConferenceThursday, June 6, 201310:15 am – 11:30 amNorthern Quest Hotel, Spokane, WashingtonPresented by: Cynthia D. Dunn, DirectorInternal Revenue Service (IRS)Tax Exempt and Government Entities (TE/GE) DivisionOffice of Equity, Diversity and Inclusion (EDI)Washington, DC
2 Who Am I?Cynthia Dunn, Director, IRS, TE/GE, Equity, Diversity and InclusionHighest Ranking Native American Ancestry Official in TE/GE33 Years of Federal ServiceEEO/EDI/Diversity/Civil Rights Field since 1992Lifetime Member of SAIGETribal Affiliation = Crow, Blackfeet, andBlack HawkProud Mother and Grandmother
3 Agenda Generational BINGO – Opening Exercise The Aging Workforce The Five Generations at WorkGenerational Communication/BiasesGenerational Talk – ExerciseGenerational QuotesThe F.A.I.R. Approach to Generational DiversityA Quick ReviewThe Way We Lived - ExerciseOur Future GenerationQuestions?Contact Information
4 Generational Diversity Bingo – Opening Exercise A person over 50 years of ageA lifetime member of SAIGEA person who has attended a Tribal College or UniversityA person who speaks more than one language1st time in SpokaneA person who is of Navajo decentA person who grew up on an Indian reservationA person under 30 years of ageA person who has lived outside of the USAA person who is left-handedA person who has attended more than one SAIGE ConferenceA person who marched for a causeFREE SPACEA person who has worked for 3 or more federal government agenciesA person who is registered with the Bureau of Indian AffairsA person who has over 25 years of federal serviceA person with American Indian/ Alaskan Native heritageA person who was born on a recognized day of celebrationA person who has attended aPow WowSAIGE Board Member (present or past)A person who has both parents still livingA person who has experienced discrimination1st SAIGE ConferenceA person who has less than 10 years of federal serviceCherokee Tribal Affiliation
7 People are Living Longer… George Roberts, born 1908, Oldest and Longest-serving Federal EmployeeEmma Tillman, born 1892, 114 yrs old January 28, 2007Madame Jeanne Louise Calment, born years, 164 days old August 4, 1997)
10 Matures Born before 1939 Influenced by the Military 35 million people todayHard WorkersRespect for RulesDedicated to the Job
11 Tips on Working with Matures Allow the employee to set the “rules of engagement”Ask what has worked for them in the past and fit your approach to that experienceLet them define quality and fit your approach to that definitionUse testimonials from the nation’s institutions (government, business, or people)Emphasize that you’ve seen a particular approach work in the past, don’t highlight uniqueness
12 Baby Boomers 1940-1963 Most influential people today 80 million people Team OrientedPersonal Gratification and GrowthAmbitious and Driven to Succeed
13 Tips on Working with Baby Boomers Show them how you can help them use time wiselyAssess their comfort level with technology in advanceDemonstrate how important a strong team isCustomize your style to their unique needsEmphasize that working with you will be a good experience for themEmphasize that their decision is a good one and a “victory” for them—they’re competitive and want to winFollow up and check in and ask how the individual is doing on a regular basis
14 Generation X 1964-1980 Prove it to me 45 million people Fun and InformativeSelf Reliant and PragmaticTechno Literacy
15 Tips on Working with Generation X Put all the options on the tableBe prepared to answer “why”Present yourself as an information providerUse their peers as testimonials when possibleAppear to enjoy your workFollow up and meet your commitments. They’re eager to improve and expect you to follow through
16 Generation Millennials or Generation Y Instant Gratification75 million peopleFeel Civic DutyOptimisticAchievement Oriented
17 Tips on Working with Millennials/Generation Y Offer customization—a plan specific to themOffer peer-level examplesSpend time providing information and guidanceBe impressed with their decisions
18 Newest Generation – Generation 9/11 Born after 1991Less optimistic about the futureNot many are in the workforce yetQuestions the Importance of CollegeAll They Know is WarStart Working early
19 Tips on Working with Generation 9/11 Understand that all they know is war, consequently they will face the aftermath of the Iraq war and the effects of today’s political decisions.They are emotionally tied to global violence and economic issues.If dissatisfied in the workplace they are most likely to change jobsWe’ll be learning more about this generation over time
20 Tips on Working with Generation 9/11 Understand that all they know is war, consequently they will face the aftermath of the Iraq war and the effects of today’s political decisions.They are emotionally tied to global violence and economic issues.If dissatisfied in the workplace they are most likely to change jobsWe’ll be learning more about this generation over time
21 Generational Communication How is communicating with someone from another generation different from communicating with someone from your own generation? What are some of the advantages and disadvantages?
22 Determining Generational Biases How do you prefer to communicate – or phone?What operating system are you running?Do you participate or allow your employees participate in the alternate work schedules?
23 What Can We Do to Keep Generational Biases Out of the Workplace? Understand that generations, like ethic traits or other personal characteristics, help make us who we are. These differences contribute to a diverse and vibrant workplace.Respect those differences.Try to understand those differences and think positively about them.Treat others with respect at all times.Try to avoid all stereotypes, be they negative or positive.Remember that all traits of a generation may not apply to everyone in that generation.Try to be flexible with others.Explain to others why it is wrong if you feel that you’re being stereotyped.Try to learn from one another what each generation has to offer.
24 Generational Talk - Exercise Acronyms or Text Talk?Abbreviations?Social Media (Facebook, twitter, texting)What in the world does that stand for?
25 Generational Quotes“Wisdom is perishable. Unlike information or knowledge, it cannot be stored in a computer or recorded in a book. It expires with each passing generation.” “Before you go and criticize the younger generation, just remember who raised them.” “Blessed is the generation in which the old listen to the young; and doubly blessed is the generation in which the young listen to the old”
26 F.A.I.R. Approach to Generational Diversity F = FeedbackA = AssistanceI = InclusionR = Respect
27 A Quick ReviewGenerational context is not about age, but common experiencesAcknowledge your team’s expectations, not just your ownDifferent is neither right nor wrong, just differentAge-ism is the death of any coaching strategyGenerational understanding does not take the place of concern for the individualDifferent generations care about different approaches to the same problem – highlight points accordinglyTechnology is not universal – assess your team members’ affinity level before making communication assumptions
28 The Way We Lived… A Generational Exercise Name a political or major event that impacted your life/generation.Tell us about your music/movies/food/ clothing.Describe to us the technology in your generation.Who are your heroes?What do you like about your generation?