1. www.tiogaventure.com A Venture* Consulting Firm *Venture: a new activity that involves risk or uncertainty but could yield great profits.

2. 1 Proprietary & Confidential © 2004 9:00 am – 9:15 amWelcome and introduction by Tioga Venture 9:15 am – 10:00 am Evolution of the IT services market: Accenture strategy Benoît Génuini – Accenture Meeting Room 10:00 am – 10:45 am Where are the software opportunities in Europe? Jerry Murdock – Insight Venture Partners Philippe Collombel – Partech International Philippe Herbert – Banexi Ventures Partners Meeting Room 10:45 am – 11:15 amBreak 11:15 am – 12:00 am European Software and IT services Exit strategies and consolidation opportunities Robert Pierce – European American Securities Meeting Room 12:00 am – 12:45 am New services and opportunities in the telecom industry Bruce Bowden – Neuf Telecom Meeting Room 12:45 am – 2:30 pmLunchVendangeurs Room 2:30 pm – 4:30 pm Networking session Château La Dauphine 4:30 pm – 6:30 pmVisit of Château Cheval Blanc Agenda

3. 2 Proprietary & Confidential © 2004 Fundamental evolutions in the software market n Software buyers more driven by business than technology n Value to be demonstrated upfront and actually captured Help ISVs develop, articulate, sell & deliver their solutions’ value n Build new strategies & alternative business models n Setup high-performance organizations aligned with strategies n Run & optimize operations to reach company objectives Strong emphasis on delivery of measurable results n Facts-based & quantitative analyses n Actionable advisory services n Proven implementation support n Strategy n Organization n Operations Tioga Venture: Consulting Services for the Software Industry Commitment Objective 3 Practices Context

4. 3 Proprietary & Confidential © 2004 Major Achievements in the Past 12 Months n Worked with worldwide, leading software vendors n Conducted engagements in each of our practices n Value proposition refinement n Marketing strategy to grow OEM revenues Engagements Strategy Practice n Enterprise organization audit, and alignment on best practices n Customer Support organization & processes optimization Organization n Strategic marketing and marketing operations n Professional Services Operations n Customer Relationship Management n Business Performance Management n Industrial Process Optimization n Relational Database Management Systems Markets n Telecommunications n Manufacturing n Pharmaceutics Verticals

5. 4 Proprietary & Confidential © 2004 Some of Our 2004 Clients Access Commerce Access Commerce provides Product Configuration and Advanced Selling Solutions that simplify the sale of complex products and services and streamline key steps in the lead-to-order process to eliminate errors, reduce costs and improve throughput. Access Commerce customers include innovative mid-sized companies, as well as, members of the Fortune 1000, such as Aréva, Eaton, Invacare, Manitou, Saint-Gobain, Schneider Electric, Socomec, Technal, ThyssenKrupp and X-Rite. Cartesis Cartesis provides today’s multinational enterprises with a unique business performance management solution to deliver the whole ‘story behind the numbers’ with unparalleled clarity and insight. One in five of the Fortune Global 100 and more than 30% of the Financial Times European 100 use Cartesis solutions to obtain unprecedented command over their financial information and processes. Microsoft Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software - any time, any place and on any device. Pertinence Created in 2000, Pertinence is a software company whose primary product, Pertinence Rule Maker, is a data analysis solution that allows companies to optimize their industrialization processes by reducing the time and cost required to set-up complex products and processes. Pertinence solutions have been implemented by many international companies in a number of industries including: automotive (e.g. Teksid Aluminium, Toyota F1, Michelin), pharmaceuticals (e.g. Aventis Pasteur) and aerospace (e.g. EADS, Air France Industries, MBDA, CNES).