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Community Engagement Michael Hogan Deputy Director-General Community Engagement Division Professor Robert Bush, Karin Finsterle and Anne Johansson The.

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Presentation on theme: "Community Engagement Michael Hogan Deputy Director-General Community Engagement Division Professor Robert Bush, Karin Finsterle and Anne Johansson The."— Presentation transcript:

1 Community Engagement Michael Hogan Deputy Director-General Community Engagement Division Professor Robert Bush, Karin Finsterle and Anne Johansson The Community Engagement Strategy Rebuilding trust in Government in Queensland, Australia Community Engagement Division

2 Outline Community Engagement Division Part one:The Queensland Context Part two:Benchmarking Trust Part three:An Improvement Strategy Part four:Critical Observations

3 Queensland, Australia Community Engagement Division

4 Queensland, Australia Details Population size: 3.6 million(2001 Census) Indigenous population size: 113,000 (3.1%)(2001 Census) Size –1,727,000 square km or 5 times size of Japan or UK; –greatest length 2,100km –greatest breadth 1,450km Main economic activities: –Mining –Agriculture (including cattle trade; fresh and processed foods) Government: Single house of Parliament with elections every 3 years Public Service: 177,000 staff in 23 Departments Community Engagement Division

5 Key Issues in the Construction of ‘Trust’ in Government and its Measurement Single dimension Construct V Multidimensional Construct Values Construct V Action Construct Socially / Economically Structured Construct V Neutral Construct Universal Construct V Culturally and Nationally Bound Construct Community Engagement Division

6 Queensland Approach to the Measurement of Levels of Public Confidence in Government Institutions Community Engagement Division Use of Recognised Standard Measures – World Values Survey Focus of Action rather than Passive Constructs Link Action resources to Strategic Interventions in the Representative, Executive and Administrative System Annual Report to Parliament and citizens

7 Queensland Approach to the Measurement of Levels of Public Confidence in Government Institutions (Cont.) Community Engagement Division Adopt a Multidimensional Approach Participation Confidence Knowledge Social exclusion

8 Source: Adapted from Papadakis, E. (1999), ‘Constituents of confidence and mistrust in Australian institutions’, Australian Journal of Political Science, 34(1) p. 76. The World Values Survey 1983 and 1995, population sample (n=2,048) Community Engagement Division Levels of Public Confidence in Institutions, Australia Armed Forces Trade Unions Legal System Federal Government N/A 47 National Parliament Public Service Difference % 1995 % 1983 % “ Great Deal / A Lot ”

9 Levels of Public Confidence in Institutions, Queensland State, 2001 Community Engagement Division 27Trade Unions 38Legal System 57Local Government 45Government Agencies 52State Parliament 58Electoral System “Great Deal / A Lot” % Source: Queensland Household Survey, Office of Economic and Statistical Research, Queensland Treasury Stratified population sample (telephone) (n=3,000)

10 Levels of Public Knowledge about the Workings of Queensland Government and Parliament, 2001 Community Engagement Division 19How to become involved in the planning work of local government 12How to become involved in the planning work of a government department 30How to make a representation to a Government Minister 37How to make a representation to a Member of Parliament 22How to make a representation to Parliament 28What Queensland Government Ministers do 28How the Queensland Parliament works 35How the Electoral System works Very Good / Good % Source: Queensland Household Survey, Office of Economic and Statistical Research, Queensland Treasury Stratified population sample (telephone)(n=3,000)

11 Levels of Social and Civic Participation in Queensland, 2000 Community Engagement Division 12Self-help group 15Hobby group 40Join social / sport club 67Contact neighbours 86Contact friends / family Social Participation (per month) 6Join a Political Party / Trade Union 9Campaign 10Join Community Action Group 7Attend Protest Meeting 16Contact with State MP 16Write to Local Councillor 19Contact with Local Councillor Civic Participation (per annum) % Source: Queensland Household Survey, Office of Economic and Statistical Research, Queensland Treasury Stratified population sample (telephone)(n=3,000)

12 Participation, Knowledge and Confidence is Socially and Economically Structured Participation: More women participate than men, except in sport  Lower income and education participate more with neighbours than in civic affairs  Participation changes across the life cycle  High income earners participate more in civic activities Community Engagement Division

13 Participation, Knowledge and Confidence is Socially and Economically structured Knowledge : Women have slightly lower levels of knowledge than men do  Knowledge increases with age  Low income and education have lower levels of knowledge  People born overseas (other than United Kingdom or New Zealand) or with home language other than English have slightly lower levels of knowledge Community Engagement Division

14 Participation, Knowledge and Confidence is Socially and Economically Structured Confidence:  Women have slightly lower levels of confidence than men do  Confidence increases with age  Low income and education have lower levels of confidence  People born overseas (other than United Kingdom or New Zealand) or with home language other than English have slightly lower levels of confidence Community Engagement Division

15 Outcomes of Social and Civic Participation Community Engagement Division Informal social participation Social activities in public Group activities Social participation Personal Well being Collective Civic Participation Individual Civic Participation Civic Participation Confidence / Community Control ActivitiesParticipationOutcomes (.12) (.18) (.02)(.08) ( ) = Path co-efficient.N = Correlation co-efficient Source: Bush, R. & Baum, Fran (2001) ‘Health, Inequities. Community and Social Capital’, Eckersley, R., Dixon, J., & Douglas, B. (Eds) The Social Origins of Health and Well-being’, p. 201

16 Relationship Between Civic Knowledge and Confidence in Government Institutions.29.31Local Government.25.26Government Agencies - -Ministers.39.42Parliament.38.41Electoral System Contingency Coefficient (0 to approx 1) Phi Coefficient (0 to approx 2.45) Community Engagement Division Source: Queensland Household Survey, Office of Economic and Statistical Research, Queensland Treasury Stratified population sample (telephone) (n=3,000)

17 Summary Trust is: –Multidimensional construct that focuses on actions and values, including a new measure of access to resources and decision makers –The social and economic structures of participation, knowledge and confidence means inclusion strategies are needed –Knowledge is only moderately associated with confidence in government institutions. Is there an important role for critical appraisal that comes with increased knowledge as well? –Increasing civic engagement leads to a greater sense of confidence and control over destiny Community Engagement Division

18 Options for Increased Citizen Participation within Representative Democracies Models Responsive Model Participation Model Deliberation Model Critical Success Factors Responses Self Development System and Subjective Legitimacy Community Engagement Division

19 Integrated Multi-level Initiative Strengthens Representative Democracy Widening and deepening Citizen Participation Building Community capacity and Public Sector Capability Community Engagement Division

20 The integrated multi-level initiative Strengthening representative democracy Widening and deepening citizen participation Building community capacity and Public Sector capability Target > all state citizens and elected representatives Specific initiatives > A1 The Parliament: Making the Parliament more accessible A2 Community Cabinet: Taking the Cabinet to local communities Target> all state citizens, the public service Specific Initiatives > B1 Regional Forums: Establishing regional citizen forums attended by Ministers B2 e-Democracy: Using e- technologies to engage new and marginal communities A B C Target> disadvantaged communities Specific initiatives > C1 Community Renewal: Targeting capacity building in fragmented and disadvantaged communities C2 Partnerships with Indigenous communities through negotiating tables: Building partnerships with Indigenous communities C3 Beyond geographical communities: Integrating other communities into governance arrangements, particularly women and ethnic communities C4 Public Sector Improvement Community Engagement Division

21 The Parliament - Representative Democracy Limited knowledge about Parliament Lack of regional access Moves beyond one-off event by creating new ongoing opportunities by using e-technologies and a support team to address social exclusion Community Engagement Division

22 E-Parliament - Key Features Three strategies strengthen the relationship between citizens and Parliament by providing enhanced access: –In 2002, the Queensland Parliament will sit for a week in a regional centre –Parliament will be transmitted over the Internet with a team working with communities to build support –E-petitioning system for citizens being introduced Community Engagement Division

23 Community Cabinet – Representative Democracy Bring the Cabinet to local areas on a regular basis Giving time for formal and informal delegations and meetings with the Premier, Ministers and senior officials Mt Isa Cairns Townsville Mackay Rockhampton Toowoomba Community Engagement Division

24 Key Features Policy and case study evaluation People want to meet their government Those who come tend to have high education and incomes Deals with local issues and concerns Community Engagement Division

25 Regional Communities : strengthening participatory democracy Building partnerships with regional communities to provide greater community participation in government decision making $27.5 million in 4 years Runs Regional Conferences and Forums Has 8 Regional Offices Community Engagement Division

26 Key Features External Policy and Program Evaluation with Government, Community and Business Very strong community and business support Demonstrates ability to deal with more complex issues Ministerial involvement is very important to Regions Potential to be more future solutions orientated Community Engagement Division

27 E-Democracy - Representative / Participatory Democracy Few early attempts at e-democracy have integrated the technology within a community engagement agenda A policy that requires equity of access to be considered, is superior Community Engagement Division

28 Key Features To address equity issues, e- technologies are being linked to regional forums and other citizens’ networks so that policy deliberations can involve a wider range of people across Queensland A trial of community consultation on selected issues and policy matters via the Internet Post Government consultation documents relevant to nominated issue Accept public comment on these issues Government response posted on site Community Engagement Division

29 Community Renewal – Building Capacity A partnership between Government and people living in renewal areas to promote safety, healthy and confident communities Established 1998 $45 million in 14 areas Community Engagement Division

30 Key Features Under multi-site case evaluation Involves communities in planning and development Works with networks of citizens and groups Minister approves funds on advice from community committees Trials new models It takes a lot of time and energy to negotiate ways through the issues of many groups

31 Cape York Partnerships – Participatory Democracy A commitment by Government to work in partnership with the Indigenous Communities of Cape York to improve economic and social conditions

32 Key Features Not yet evaluated Directly addresses governance issues through negotiations at round-tables between community representatives and government departments Learning new ways to do business for communities and for public servants Struggles to overcome the limits of the administrative arrangements in government agencies Address dependence on welfare, lack of economic infrastructure and major health and social issues

33 CE Improvement Strategy: Purpose 4 year Government endorsed improvement strategy Whole-of-Government approach Focus on –better skilled public servants –improved engagement tools –stronger engagement management systems –development of inclusion strategies –new forms of accountability Community Engagement Division

34 CED: The Role of the Division Advise and support the Premier Lead and facilitate: –Whole-of-Government approach to community engagement. –Capacity-building across Government and community for community engagement. –Community engagement policy, projects and networks. –Select strategic policies & initiatives. Community Engagement Division

35 Critical Conclusions ‘Trust’ is a multidimensional construct related to actions, values and access to decision- making Trust may not be enough - Is there a role of critical appraisal that comes with increased knowledge? Dimensions of ‘trust’ are socially and economically structured so social inclusion strategies are important Community Engagement Division

36 Critical Conclusions The Queensland initiative set out to modernise democracy by: –Strengthening representative democracy –Widening and deepening citizen participation –Building capacity in communities –Building capability of the public sector There is strong political and central agency leadership Public accountability Community Engagement Division

37 The Challenge Getting the right balance between reforming the institutions of government and bringing citizens closer to existing processes of Government policy making and service improvement. Community Engagement Division

38 How you can be involved The Division is keen to engage with anyone with experience or an interest in community engagement. visit our website at - us at - Community Engagement Division


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